post: Outstanding service from Custom Towing! David truly goes above and beyond every single time. They are incredibly fast--always right there when you call--and you never feel left waiting or stressed. On top of their reliability, they are genuinely kind, professional, and caring, which makes a tough situation so much easier. You can tell they truly care about their customers. I wouldn't call anyone else. Highly recommend Custom Towing and especially David! read more

The Kustom quote was twice what I paid with Express Towing. Proceed with caution if you use them.

ATTN: THIS IS A CITY CONTRACTED TOWING "COMPANY" AND YOU CAN AND SHOULD MAKE ANY AND ALL REPORTS TO THE POLICE. I appreciate your "mature" response. If you actually read what I wrote, no one was asking for you to "do your job" (or lack thereof) for free. Also, I did not drive my car through a building so I have no idea where you're pulling this misinformation out of. I had and have insurance as well to cover it. I'm sorry for everyone else you come across because Kustom does not care about the work they do including anyone's property. What is even more laughable is that I'm not the first to write an honest review. My biggest complaint is YOUR attitude and the example you lead and allowance of behavior from your employees. Completely disgusting, inappropriate, aggressive, threatening, and rude behavior. Honestly cannot understand how you are still in business. read more

I've been using Kustom Towing for over 30 years will never use anyone else. Fast reliable service at a reasonable price..

I hit a pot hole driving and it popped my tire. Kustom towing was responsive, quick, professional, and took great care of my car. So thankful for their help, I would definitely recommend them to anyone needing help in the future. read more

I needed a jump and/or tow about 7:00pm. They answered my message in about half of an hour and were out here in less than half an hour. That was including a small address mixup (Oak Park Ave instead of Oak Ave. LOL). Of the other three places that I tried, one took an hour longer to respond to my message and two didn't respond at all. read more

Kustom Towing was blocking ingress and egress into and out of property for a lot of vehicles, when on a neighboring job site. When we approached the driver, his response was not helpful. When we called the office, a gentleman was extremely unprofessional, rude and lacked competence to begin to answer basic questions. This speaks volumes on their operation and how they treat potential customers. There are dozens of more qualified companies and teams in the Chicagoland market to choose from, this is not one of them. read more

I just had my boyfriend's 1983 and a half Monte Carlo SS towed from his garage to mine. The operator was very friendly and did an amazing job! He was very professional and the price was extremely reasonable. We will only be using Kustom in the future. Thank you! Also I didn't realize something was obstructing my view when I took the picture, but I still wanted to share. Thanks again! Jeff and B read more

Kustom Towing - Towing Near Me - Summit Argo, Illinois

Great experience, Dave and company saved our heavy-duty truck from any further damage. The driver was prompt and professional!

Our driver was Josh and what he did to get our trailer back to our hotel was amazing. The trailer was in the woods at a venue. Josh not only navigated around multiple cars and managed to get us out of the venue, he did it all so damn well. This guy is the real deal and the experience behind the wheel is obvious. I can't thank him and Kustom Towing enough. read more

The owner has a bad attitude. They stole personal belongings from inside the car worth up to $2,000. When I asked them in a nice way, they gave me attitude and the employees were laughing about it. read more

Great job towing my car, all the guys were so helpful. I can't thank them enough Thank to the big teddy bear in the office, he was great

I would like to give Kudos to Kustom towing. My car decided to leave me stranded in the Summit animal hospital parking lot, my husband called Dave and he was quick to send someone for my rescue. Thank you so much Dave and Tony for being my saving grace. read more

Have helped me out a few times because my insurance covers it. They tend to push back the time more than I'd like but they will go out of their way once they arrive. read more

If I can give this company no stars I would!!! This company is honestly so disgusting. They do NOT work with you. All they want is money! Plus they have the most nastiest attitude ever. Even after paying to get the car out he still didn't want me to have help to move it or let another towing company help me take it out after paying it. The guy was honestly going to let me and my 56 year old mother push the car out of the lot rather then let the towing company she had there to help her in the Lot to move the car. And this was after she paid to get the car out. The guy even told my mom the only way he would let her take her important information out the car is if she paid $250 first. If your looking for a towing company do not go here. They are only worry about making money more then helping customers. Very disappointed!! Truly sad on the type of people we have here smh!!! read more

Very reliable! Arrived super fast and most importantly, was super responsive! Two other towing companies recommended Kustom and now I see why. Overall great service! read more

Only tow yard who didn't ransacked through my car thus far. Owner is a dick but he came through to release my car. Don't take things personal all read more

Dave, When Yelp sent me a notification that you responded to the review I posted 8 months ago, I was hesitant to read it but I read it anyway. Your lack of professionalism is further illustrated in your response further emphasizing my complaint. My issue was your lack of professionalism and empathy, not what you charged. I stated that the entire ordeal would cost about $700 and it did. Yes, your portion of the cost was not $700. Having a vehicle impounded is an expensive ordeal and your attitude made it worse. I have 3 sons and this was not the first time one of my cars was impounded. This was the third time on 6 years that it was impounded but the first time it was held in your lot. The other two lots, also contracted with police departments, only required me to provide the impoundment receipt issued by them and my state issued ID. I asked why you required a bill of sale and you did not want to tell me. You also told me you would not release my vehicle to me if I walked to your facility. You said you needed to see me get out of a cab which I also found questionable. Again, you did not want to answer my questions. I do not appreciate your misleading post stating my vehicle was impounded due to driving on a suspended license implying that I was the driver and, therefore, a criminal which would taint the validity of my assessment of your business. I doubt that you remembered me or how much I paid that day. More likely, you looked up my name and the date of the tow. You were rude to the elderly couple in your office that day too. I will continue to spend my money with companies that treat their customers respectfully. read more

Every time I need a tow these are my to go to guys! Weather it's my 2500lb car, 18,000lb service truck, a winch out or my toolboxes these guys haul it all!! They are always fast to respond and very professional! read more

Kustom Towing has always had an impeccable reputation for careful handing of peoples vehicles and very fair service fees. With over 40 years of high quality service, they are second to none in the towing & recovery business! If you are looking for the very best people to tow your vehicle large or small, call the professionals at Kustom Towing. read more

I was turned away because Dave (front desk) needed to know how i got there & who dropped me off he mentioned I needed 2 valid drivers licenses (the drivers license belonging to the person who dropped me off and the one I was going to use to drive the vehicle off the lot) if you were dropped off by a rideshare they need to see your uber/lyft receipt. No where on their webpage does it state that 2 drivers licenses are needed to pick up a vehicle im not sure why this is a rule. Its unheard of, they should only worry about ensuring you meet compliance in presenting them the required vehicle paperwork thats need for the vehicle in their possesion. When i told Dave he did not need to worry about who dropped me off and i didnt think it was necessary for me to present another drivers license he became combative and assumed this was probably the reason my vehicle was in the tow lot in the first place because im being driven around by people without a valid drivers license i couldnt believe the odasity and replied excuse me, he then replied yeah what i said! I called the police department to let them know Dave did not want to release my vehicle despite i had all of my paperwork and informed them he is more concerned about how i arrived which is irrelevant. Dave also referenced I needed to buy new plates i asked why and his smart remark was because you need plates to drive a vehicle but i was questioning where my plates were? He mentioned the police department took my plates which to me was like i shouldnt have to buy new plates as long as i show my plates are valid i dont see why they would be held against me and confiscated thats an extra expense i do not need. Its upsetting enough that you have to go through the expense of having a vehicle impounded and still have to deal with people like this. read more

Very slow to respond and appears uncaring concerning the customer's current situation. Would not recommend to businesses and would only use in extreme emergency situations. read more

So my car was towed here after an accident on a Friday night. I didn't have enough foresight to take out my keys at the accident site. The next morning after being released from the hospital my key were still in my car at the tow yard. I called since they only did appointments on weekends. An employee was there in 15 minutes. So I had no clue how much all of the fees were. I called and picked my jaw off the ground upon hearing them. The owner was really kind. I wasn't able to pay the whole amount so he worked with me to figure out what I could do. He helped to take pictures for insurance purposes and allowed me to get everything out of the vehicle. At a really rough time, this place and owner helped me immensely. read more

I had my car towed there after a minor car accident and a flat tire. My boyfriend and I couldnt get the tire off because apparently now a days they have a lock on the bolts so no one can steal ur tire. We recently just purchased the car and were not given a key. The owner (i think he was the owner) went out of his way to break into the tire bolt and changed our tire. He was really plesent and easy going. I would recommend these guys to anyone and everyone! read more

Worse service ever. Owner was very rude and unprofessional. I do not recommend this place at all. I don't know how this place is still running when the owner is cursing at me over the phone for simply asking a question. Don't run a towing company if you're going to be rude to your customers! If I can put 0 stars I would. read more

Unprofessional to say the least. The guy who works here moans and groans like a little 5yr old girl, always picks up the phone with a attitude. God forbid you ask any questions because he'll go on a rant and then threaten you saying now try coming to get the car I wont give you shit. Then since it's a rental and now I'm waiting on the rental company to get it I've been waiting 5 days now i call once a day to see if it's been picked up? His response to my last call "Look it doesn't fucking matter it's not your car you dont own it." Now I don't own it but I will still be responsible for having to pay the fees to your rundown crap looking lot. But that's what you get with some tow yards some guys who have probably been screwed with in life and now they feel big and bad running a tow company because they get to take people's vehicles and act however they feel. This guy is a joke and seriously doesn't deserve anyone's business especially contracts from local governments. read more

Reliable and fast service! Have spent days trying to get other companies to tow a customers car- and finally reached out to Dave at Kustom and he took care of the tow no problem! read more

Not very many private towing companies operate on a Sunday, but these guys made it happen. my car was dropped off Saturday night due to flat tires. thanks to Dave my car will be returned to me ready for work Monday morning. Would highly recommend. read more

DAVE is a thief, plain and simple, he charged me $200 to get my car out, but would not give me a receipt, after i asked him many times for one. the bad thing is that the Cook county sheriff has this piece of dump as a contractor for their towing. corrupt CROOK county sheriff's doing business with a crook place like this, read more

I have been using Kustom Towing for years to tow vehicles damaged by collision. The service is excellent and I have never had any issues with Dave or his company. I see these reviews here and it seems people are taking out their frustrations on the tow company. It sucks having your car towed but the tow company didn't decide to tow your car. They were called to provide a service and they delivered. read more

Every one of the employees, including the two owners, have been kind, trustworthy, and quick to arrive. I have used Kustom 4 times over the past 24 months between my two cars, and I won't use anyone else. When my insurance company national hotline said they would have someone out " in no more than 2.5 hours", I took matters into my own hands and called Kustom directly. They had a nice flatbed truck and a courteous driver out on a subzero night within 45 minutes. I no longer call the insurance company-- I keep Kustom in my contacts list, call them myself, and have them send the bill to my local agent. read more

Great service and even better employees. My place to call if I ever need a tow in the future. called them after I tried 2 other places that were inthe town i was in, the first company never answered, and the 2nd told me they would only take cash because they had no way to run a credit card,(in todays world if find that very hard to believe). Anyway Kustom towing is the company to call. read more

One of our semi trucks went down on 294 on Friday night at 6:38 pm. I called, they responded immediately (I swear they had red flashing light and a siren to get there so quickly) and had our driver, our truck and trailer safely back to their shop in about 1 1/2 hours. These Gentlemen are amazing and they will be my one and only call the next time we are in their neck of the woods and need help. Thank you guys!!!! Jacob Transfer, LLC appreciates you read more

I purchased the old firestone in Justice in Aug and was using a previous tow that one one day I called dave to have my own truck towed to my shop he sent out a tow fairly quick for a snow storm night I have been using his since for my business and personal needs love the service and the no hassle deal. read more

Well established company with top of the line equipment. Always go to them for all my towing or recovery needs. Nice people who know what they're doing. read more

This place is a complete rip off. I have had the severe misfortune of having to deal with this place 2 times over the last couple of years. Summit police uses this place to tow cars that need to be removed from an accident. Unfortunately 2 of my children have been in accidents where Summit police called out these theives to tow away our cars. In both instances they have basicly extorted money out of me. Over $470 to tow each car approximately 1 mile on each occasion several years apart. Either we payed the crazy fee or I surrendered my title and then still had to pay them $175 on one car and $50 on one a few years ago. They take advantage of the fact that you can't just drive the car off their impound area. And to add insult to injury Dave is rude, impatient and generally a real asshole when you ask questions. Going so far as to act like he is doing you some kind of favor and to even state he is doing you a favor by charging crazy fees and then forcing you to turn over the title to a car that he has to tow to take it to salvage and make money off of it by scraping it. I mean really you have to tow it big hardship since you own a tow shop. He probably sells the car for parts himself or fixes them and resells. Don't give this Shister your business. They have to be in some kind of business with Summit Police. The police just automatically call these theives out if your car seems undriveable. Do yourself a favor and go somewhere else. They dont even deserve 1 star. The least you can do is be a semi decent human being and at least respectful or show even the slightest compassion while you rip people off. Lowlife bottom feeder Dave is. read more