Helped me out with my belt and great work and friendly. Highly recommend using their devices.read more

I took my slightly worn Softstar shoes to Fernando at Little Boot and asked for a tough, nonslip…read moreheel to be added into each of the 1/8" soles. He said they would be only a bit higher once he put them in. When I picked up the shoes he had instead added entire resoles to both shoes, saying there was a "bump" that prevented just doing the heel on one shoe. No extra charge but now my thin, minimal shoes had 1/4" soles. Right away I took a weeklong trip and on the second day, the entire sewing around one shoe Popped open, with all the threads snapped off short. The other shoe had started to snap off, too. A shoe repair shop said the Little Boot repair had sanded the threads during the resoling and they should redo them. When I returned, Fernando and I respectfully disagreed about whether he had caused the separation, but he generously agreed to resew them at no charge. I picked them up today, and he still did not charge me. He is still assertively claiming he did not cause the problem. I am not persuaded either way. However, my soft, flexible shoes are not minimal any more. And I spent 6 days of my trip in borrowed shoes that were uncomfortable on my bunion. You can take what you want from this tale. He asked for a review and there it is.

I am new to this store and have now visited 2 other Red Wings stores. Susan at this location in…read moreLongmont has made our family a true believer in the products they sell and THIS store....

10 Jan 24 5pm. After a horrible experience at another Red Wings store, I decided to give this one a…read moretry. When I walked in there were 2 other customers in front of me. The lady working was helping 1 while the other was waiting. So I started looking at boots. Once she finished with customer #1, she proceeded to help customer #2 and myself. She recommended a couple of pairs of boots in my size, since they didn't have the ones I wanted. Based on her recommendations, I ended up buying a pair of the Apex boots, and some custom insoles. A 4th customer had walked in while she was helping us, so she also began helping him. The lady was very knowledgeable, very customer service based and did an outstanding job during her afternoon rush. I have come to realize that Red Wing Boot stores are hit or miss, and this on is DEF A HIT. Thank you Red Wing boot store employee. Shawn

I went in expecting to leave my shoe for a week or so. Walked in and asked the gentleman if they…read morewere fixable. He took it, walked in the back and came back 5 min later all fixed! It was a broken back strap on a Birkenstock type shoe. I asked him what the charge was and he said "nothing, you're all good, just come back" And yes sir I absolutely will!

I brought in some sandals to get the Velcro strap fixed. I called around a few places and J&B was…read moreby far the cheapest quote I got. They estimated about a week for turnaround time, but my shoes were ready in just 4-5 days! Only negative is that my shoes came back with a very very strong smoke smell. Cash/check only.

I have to say that Kelly did an amazing job of not just cleaning up my shoes but repairing them…read morefixing the straps. These are my favorite shoes ever and I could not find this particular pair of doc martens anywhere.

Smitty's never returned a leather skirt. I dropped off two leather skirts to be hemmed. The lady at…read morethe shop returned only one of the skirts after several months of going into the store attempting to pick them up. She kept saying she took the skirts home to work on them. After a year of going back and forth to the store attempting to get my other skirt back, I just gave up. When she was in the store, she always had an excuse. It was a leather skirt I had bought at Talbots. I will never go into this store again.

I do not write reviews like this lightly, but my experience with JT Leather Crafter was poor enough…read morethat I feel obligated to warn others. I paid $80 for Jen to repair the handles on my bag. Within 28 days of receiving it back, the handles were already falling apart and began failing upon first use. Instead of using leather in the correct color, she used the wrong color and painted over it, which is not what one would expect from a professional repair. This was particularly upsetting because she charged me 25-50% more than the prices advertised on her website, citing increased material costs, and then proceeded to take shortcuts and use the wrong materials anyway. The issue was not limited to the quality of the work. The repair also took weeks longer than originally quoted. I was understanding about that delay because Jen said she was dealing with a personal emergency. But when the repair almost immediately began to fail, I requested a refund. She refused. Instead, she initially suggested that I drive the bag back to her home so she could attempt the repair again, which would have required over an hour of driving on my part. Since my husband and I are in the middle of a major move, this made that proposal particularly unreasonable. Only after I objected did she offer to cover shipping. By then, my confidence in her work was gone. I had no desire to send the bag back, and only agreed because I no longer had the time or energy to continue a completely unnecessary debate over an $80 repair that had already failed. What followed was an exhausting exchange in which she remained far more committed to defending her "policy" than to resolving a problem she had created. At one point in her extended messages, when I explained that I wanted a refund because having to go to the post office to send the bag back for another repair attempt would be very difficult, she responded, "I have nothing to do with your situation on moving to a different state." Later, she criticized me for not showing enough sympathy for her personal emergency, even though I had shown her nothing but understanding in my earlier messages. In fact, I had written, "I'm sorry you're dealing with so much right now and I completely understand. Please take care of what you need to, and whenever it's ready I'll come by and pick it up." What became clear is that Jen expects customers to extend grace and make allowances for her personal circumstances, but is unwilling to show the same consideration when someone else is in a difficult situation. During this exhausting back-and-forth, she repeatedly defended her refusal to refund the money, even though the repair had already failed. When I finally told her I was done discussing it, she continued messaging me until I explicitly asked her to stop. The most telling part of this experience was not just the poor workmanship. It was the complete unwillingness to take accountability afterward. Anyone can make a mistake. What matters is how they handle it when their work falls apart. In this case, the answer was excuses and refusal. Small businesses often ask customers to value craftsmanship and personal service. That cuts both ways. If you want people to support a small business, you also have to provide competent work and fair customer service. I did not receive either. The bag finally came back after Jen's second attempt to repair the handles, and, once again, the workmanship is subpar. The color is still wrong, and each handle was supposed to have a double leather strap--something I explicitly told her when I dropped the bag off. Instead, she only added a single leather strap to each handle. I would never use JT Leather Crafter again, and I would strongly encourage anyone considering leather repair in the Denver area to look elsewhere. I would rather pay someone else to redo the repair properly than deal with this business a second time. In summary, Jen's ethical failures are threefold: she accepted payment for a repair she did not actually deliver, she attempted to shield herself behind a policy that does not absolve her of responsibility for defective work, and then she shifted the cost and inconvenience of her own mistake onto me, the customer.

Jen was very responsive, and then suggested a creative way to fix the inside of a small clutch that…read moreaccompanied my leather purse. The purse also needed cleaning and repairs that were beautifully done. I am very happy! I appreciate the workmanship and thoroughness of her skills!

I've been on the hunt for an amazing shoe cobbler, and I can confidently say I found one…read more Armando and Armando are the best, their work truly speaks for itself. I attached a pair of my vintage Chanel flats that I had absolutely beaten to death, and they came back looking almost new. I've also purchased a Louis Vuitton bag from them and had a great experience. I've even trusted them with multiple pairs of my clients' Christian Louboutin heels to have the red soles restored. I'll admit I was skeptical at first, but Armando showed me several pairs he'd already repaired, which gave me the confidence to hand over some very expensive shoes. If you're looking for quality shoe repair or luxury handbag restoration, I can't recommend them enough.

Excellent service. Diligent and friendly owner. Could not recommend highly enough. 10 starsread more

Been going to This Red Wing store for 30 years working in the oil field to get my Boots. Purchased…read moresome boots last week with some pricey insets for the Boots. Inserts did not work for me took them back ,they refunded me full price no questions asked. This why I will never purchase my boots no where else but this Red Wing Store. These guys are Great!!!!

I brought my work boots in for repair, oil and to put a protective toe cover on over the steel toe…read more Well, needless to say the work was done perfectly and my boots, for as worn as they are, look very well maintained. I was extremely happy to get them back in way better shape then when I turned them in. Turn around was only 2 days as stated to me by the Manager. Thanks Red Wings for making me a happy returning customer. Justin

Dropped off my boots to have soles redone. Came to pick them up and I didn't recognize them. These…read more40 year old boots looked brand new! I will be back. You have a customer for life. Thanks!

The new front staff are wonderful. Quality work that keeps our favorite shoes and boots looking…read moregood and comfortable to wear. Thank you!