Alison did a wonderful job with my laser hair removal! She was professional, gentle and thorough…read more I highly recommend this business.

Always professional. Have had IPL services several times over the last 7 years. Each time my…read moreservice went well and the results were great. I have never had a negative experience. Setting is calming and very clean. Staff are welcoming and helpful.

Ashley is awesome! Super nice and easy to work with! I got everything done and she did a great job!read more

Everyone who works there is always so helpful and very knowledgeable when I have any…read morequestions/concerns. They make the experience great and easy every time I go.

Tiffany checked me in and was very knowledgeable & friendly. She made me feel at ease. Maciej was…read morevery thorough & explained everything in terms I understood. I highly recommend this Dermatology office!!!

Very happy with the service and care provided. Stopped at the facility to see if they accepted with…read moremy Medicare advantage plan at 2pm and found out they did. They gave me an appointment the same day (4pm) as I had a growth that's been bothering me on my head and a large skin tag on my left side hip area. To my surprise they removed the growth on my head (cherry anginoma ) and the skin tag on my back. The skin tag on my back wasn't covered by my insurance and I was charged $99 to remove it cause it was considered cosmetic but the one on my head was covered. I couldn't believe how simple it was and pain free. Several days later the removal on my back looked infected to my wife and I stopped over and was instantly seen and they did a culture. Luckily the culture came back negative for infection and I'm now fully healed. I recommend this facility and will definitely return if I need anything else.

I bought a Groupon and was hesitant after reading the reviews. However I am extremely happy with…read morethe results.

Deceptive Bait-and-Switch Tactics & Rude Manager and staff I am writing this to…read morewarn other potential clients about the deceptive pricing practices and hostile environment at Prima Medical Spa on 1 North Main Street. I found this spa on Groupon offering a Labor Day promotion for a micro-needling treatment. The standard Groupon price was listed at $85, but with the active holiday promo code, it dropped to $59.59. Before booking, I called the business directly at (847) 271-4206 to confirm. I spoke with a manager, explained the promotion, and she explicitly instructed me NOT to buy the voucher through Groupon. Instead, she stated they would honor the $59.59 price directly if I took a screenshot of the deal, showed it at check-in, and paid them directly. Trusting her word, I drove 15 miles to my appointment. During the check-in process, I showed the front desk administrator the screenshot. The administrator completely refused it and insisted on charging $85, claiming the lower amount was just a temporary promo. When I explained that the manager had guaranteed the $59.59 holiday price over the phone, they made me wait while they called the manager to the front desk. The exact manager I had spoken to came out and completely denied the conversation. She lied about our agreement, used a highly dismissive tone, and actively bullied and intimidated me in front of her two employees. It felt like an intentional bait-and-switch tactic designed to make me feel small and pressured into paying a higher price after driving all that way. I refused to give my money to a business that relies on deception and intimidation. Their customer service is nonexistent, and their management practices are completely unethical. Save yourself the drive and the frustration--avoid this place.

Unprofessional don't get your fillers here, they look bumpy and horrible I had to go elsewhere to…read moreget it fixed. the reviews are based of family members and closed friends. not people that actually come here for services! Be ware don't waste your time.

The most Amazing painless experience ever! THIS PLACE IS THE PLACE! Started off with the sweetest…read morefront desk staff all the way to Brenda who had amazing knowledge about every question I had! I can't wait to go back and thank you to all you amazing ladies for all you do!

First time coming here I was a little lost because the place kind of looks like a house with others…read morebut they had a sign in the front I missed The place is still growing - they are adding more inside Upstairs is where I went to get my Brazilian wax What I notice different from other places I been was that she was very invested in my privacy. I'm used to getting waxed down so privacy is no problem for me anymore But I can see how it would be for others She has a robe you can put on also The decor is adorable ! Very chic! She made me feel comfortable and welcomed She also is very knowledgeable about the wax and medical hx/medications due to illinesses/diseases/medicationa can interfere with things you get done I will be coming back to her! She does facials also!

This was my first time going to this place and I am definitely not going back, I had a Men's upper…read moreWax body combo and I am very disappointed by the results & how are expensive it is for this outcome..I will be going back there ever again.

I previously left a 5-star review after my initial visit because I was impressed with the provider…read moreand felt optimistic about my treatment plan. Unfortunately, my experience after becoming an established patient has led me to change that rating. On June 30, I was prescribed clindamycin gel, tretinoin, and spironolactone for hormonal acne. After about a month of treatment, I began developing a significant breakout along my jawline, neck, and chest. The flare-up continued to worsen over the following weeks and became concerning because it was unlike anything I had previously experienced. On July 31, I called the office to explain my concerns and ask if the medications were simply not working yet or if I might be having a reaction. I was told someone would contact me, but no one ever did. After waiting nearly a week without a response while my condition continued to worsen, I called again on August 6 and asked to speak with a nurse or provider. The only response I received was a portal message advising me to use the clindamycin gel up to twice daily and to continue waiting for the spironolactone to take effect. As my symptoms became increasingly severe, I called again on August 6 and multiple times on August 7. I explained that the breakout was spreading, becoming itchy, and that I was concerned the gel itself might be making things worse. Each time, I was told someone would get back to me. No one did. I also asked whether I could come in to be evaluated and was told there were no appointments available. Ultimately, I became concerned enough that I started reaching out to other dermatologists and even considered going to urgent care. Thankfully, another dermatologist was able to fit me into their schedule on short notice. After being evaluated, I learned that I had an infection that required a month of antibiotics, prescription creams, medicated washes, and blood work. What frustrates me most is not that I experienced a complication. Sometimes treatments don't work as expected, and unexpected issues can happen. My disappointment comes from the lack of communication and follow-up despite multiple calls over the course of a week while my condition was actively worsening. The only guidance I received was essentially to continue using more of the medication, without anyone taking the time to speak with me and fully understand what was happening. As of today, I still have not received any additional follow-up regarding the concerns I reported. Patients deserve timely communication when a condition is rapidly worsening, and unfortunately that was not my experience with this office. I would have much preferred someone simply speak with me, assess the situation, and determine whether I needed to be seen. The lack of response ultimately forced me to seek care elsewhere, where it was quickly determined that I had an infection requiring treatment. That experience has significantly changed my view of this practice and is the reason I can no longer recommend the Crystal Lake location.

I've been in Derick Dermatology a few times now. This medical facility is very nicely…read moredecorated and spotless. Dr. Romel is extremely knowledgeable. If you can wait to see her, she's definitely worth the wait!

I had RF Microneedling with the Sylfirm X device at Catara Med Spa in Algonquin, and I had such a…read morewonderful experience. Jeanne was amazing from start to finish. She was knowledgeable, kind, and made me feel completely comfortable throughout the treatment. The med spa itself is absolutely beautiful, very clean, and has such a welcoming atmosphere. You can tell they really care about their clients and take pride in creating a professional, relaxing environment. I'm so glad I chose Catara Med Spa for this treatment and would highly recommend Jeanne to anyone considering Sylfirm X or other skincare services. It was a great experience all around. Will def be back!

I've been coming to this med spa for a few years. It's a 45 minute drive, but I enjoy the service,…read moreatmosphere and staff. This week, I tried a Hydrafacial with Jeanne and loved it! That will be a part of my routine from now on.

BEWARE!!!! THEY STINK. I purchased several laser hair removal packages from them and was getting…read moretreated at the Algonquin, IL location and all of a sudden they closed their Illinois clinics and didn't even tell me or any of their clients. The owner Michelle, is not taking any calls and isn't responding to my emails and letters. I want my money back!!!! She is not refunding me or providing an alternative. I am out a few thousand dollars because of them and that witch! I hope they go bankrupt!