Forewarning- This practice gives ZERO grace for missed appointments and charges you $50 for even a sick missed appointment, or a missed appointment because your kid has finals! After the third missed appointment without giving 24 hours notice, you're then charged $200 for a missed visit. I've never had a business treat me like this! read more

It is very unfortunate that Dr. Tessler is having such an issue with keeping people up at the front desk. We have been going almost a year and had a great experience, until now. The last few times I have been there, a new employee is training. It seems as if they are more worried about just a body filling the position rather than having a knowledgeable worker. We had a very disrespectful "secretary" call and said we missed an appointment. We had not missed an appointment; they had two appointments in their computer. No big deal, right? Should be able to resolve this with no problem. She continued that in no way could their office be wrong and tried to charge me a $50 fee with still no interest in listening to me and that there must be a mistake, but on my end only. Still, no big deal we can work out miscommunication, right? She then proceeded to accuse me of lying and said, "we have spoken to your son's dad and he confirmed today. You must be divorced or something!" Excuse me?!? My husband called a week ago to update payment information using his debit card and was told to come in on a certain day because that is when the financial gal was there. That had absolutely nothing to do with an appointment. Why on earth would she deem her words appropriate. When we went there to confront the situation, we were met by two ladies sitting at the front desk, while other patients and families were in the waiting room, talking about how rude WE were, and things shouldn't be so difficult. I'm sorry but playing the victim card doesn't work with me. I told her that was me and if you had more to say we can talk in a more appropriate setting. I requested to speak to Dr. Tessler and the "secretary" involved. The resolution we received was Dr. Tessler's husband, whom we have never met and didn't even introduce himself, coming out to see what's going on as she would not speak with us. He gave nothing but excuses for the employee and coddled this employee in the back room asking if she was ok. Dr. Tessler walked in and out of that room several times as well. She had time to check on this rude employee but not time to speak to us and apologize. How this situation was handled speaks volumes to me. There is absolutely no accountability, and an apology goes a long way. If we were not so far in my son's current care we would not be returning for another appointment. Not because of the secretary, I'm sure she will be gone soon, but the way this was handled by Dr. Tessler and her husband. read more

Dr. Tessler is amazing. I've been to a couple ortho offices in the past few months and you'd be surprised how many places are cash grabby this office stood out to me because you can tell they are genuine. Love love love read more

This office is amazing, Provider is awesome, scheduling is super hard and difficult. They do not have much flexibility, so if you can't adhere to their time lines, you end up waiting and taking off work/school. Definitely do not miss an appointment, they will tack on a ridiculous missed appointment fee, and hold you hostage for it read more

What can I say. The great folks at Kyle Orthodontics did it again!!! I broke one of my Invisalign trays, called for an appointed, they were able to get me in the following day. Always a pleasure to visit. Everyone is always cheerful and compassionate. Great office remodel job!!!!!! Love it. read more

We have been patients at Kyle orthodontics for over 3 years now and could not be happier with our experience! Dr. Tessler and her entire team are always helpful, cheerful and on time! We don't ever wait longer than needed, and they work together to get us in and out in a very timely manner. I have two other children that will need ortho work and we wouldn't even think of going anywhere else. read more

Upon visiting, I found the staff really pleasant and had a decent experience and thought they were wonderful. Unfortunately, neither I nor anyone in my family will ever visit again. They performed an X-ray on me that is not normal, and not something anyone gets at a yearly checkup or exam - decades of dental visits and I had never had this done before. They knew insurance wouldn't cover this and didn't discuss it with me before performing it, and took it without discussing it with me whatsoever. A total violation of trust. When I asked questions about this and brought it up, I was met with absolute rudeness and told to find another provider. They also were intending to charge nearly double for another procedure - a procedure I had been quoted for by other dentists at a consistent price and this office is charging nearly double what other dentists in the state are. Which is unacceptable, and when I brought that up I was talked down to. I am not happy to give bad reviews but if I am being taken advantage of then I'm sure there are others too. It is very disturbing and disheartening that a business would be cruel and manipulative to a customer for raising very fair questions and trying to get help and answers. I would suggest finding a practice that is more rooted in treating clients with respect and dignity and practices better ethics than this. read more

First spoke with them six days ago, and they were able to schedule my daughter for an exam/consult within the coming week, which was great. Before today's appointment, they contacted me five times (four text messages and one phone call) to confirm I was tracking the safety protocols for check-in, and to confirm I had submitted the appropriate new patient forms, which I had submitted earlier. Check-in was fine, but when my daughter was in the back getting x-rays, the tech comes to me and says that because I'm the stepfather, as indicated on the patient form (submitted four days prior), they couldn't continue with the appointment unless I had paperwork immediately available regarding custody. Okay, I get the legal/liability aspect for the business on this topic, but for Kyle Orthodontics to go out of their way five times to contact me about appointment and paperwork verification, you'd think they could've used some of that energy to read my submitted paperwork before the appointment and let me know of the custody paperwork requirement before I got there. Personal schedules were rearranged, my kid was pulled out of school early to make it to the appointment, and it was all a wasted effort because some tech didn't read the new patient paperwork. Very disappointing...... read more

I had a great experience during my time at Kyle orthodontics. I really appreciated all of the friendly staff along with Dr. Tessler. Everyone did an amazing job and explained everything they were doing throughout my visits. I would recommend Kyle orthodontics to anyone who needs an orthodontist. Love my new smile thanks to their hard work! read more

So thankful we found Kyle Orthodontics. The whole staff has been amazing. I appreciate Dr Tessler's attention to her patients. I recommend them to everyone! read more

Dr. Tessler is amazing!! I had a great experience with her and the entire staff! My daughters teeth look amazing and I am very pleased with the outcome!! If I had to do it again I would definitely come back to the same place! If anyone is looking for an amazing orthodontist she is your girl!!! Erica the receptionist is so sweet and very informative as well asStacy who is another amazing employee! I just loved the Entire staff!!!! THANK YALL SO MUCH!! read more

All the staff is friendly, two of my kids had braces at this moment, and they love going there. My daughter was hit by my niece by accident . I called the office and they give me an appointment right away, even that it was a day they were not receiving patients. I really recommend them. read more

Maybe Im the anomaly, but my familys experience here with Dr Tessler was terrible. She made the wrong plan of treatment for my daughter.. suggesting a $1500 expander, which didnt work and she (Dr Tessler) threw away a month later. Then told us that we needed to have 4 of her teeth pulled @ $175 each. ... when we asked her to give us a minute to recover, she closed our case and insurance claim. Leaving my daughter untreated. She is the most unprofessional orthodontists Ive been to. I have 2 other daughters that have had braces, now with beautiful smiles. While my youngest still waits because Dr Tessler didnt know what she was doing. I do not suggest you go here read more

Good at orthodontics...I think... bad at how they do business. I took my daughter at the referral of her dentist, we did the treatment plan I paid for her records and the down payment before they even did anything, that's fine whatever. Then I was put on a payment plan according to what my insurance would cover and what my responsibility would be. They over shot by several months thinking my daughter would have her expander on for longer than she actually needed it, so long story short there were a couple appts we went to that they demanded $793 (balance) right then and there, and i wasn't made aware of this when THEY called ME to confirm the appt. they conveniently left that (money) part out. So when I took my daughter out of school and I missed work to drive from San Marcos to Kyle for her appointment they told me I had to pay and when I couldn't of course her appt got rescheduled. My daughter was upset and cried and I was pissed because they had us thinking they would remove the expander and continue to let us pay our monthly payments, but nope. This happened more than once. The second time my balance was down to $640ish so I paid it , again without them telling me they would refuse to move forward (and this was right before Christmas) They did the retainer impression finally but couldn't remove expander yet. Fast forward to my daughter first retainer check appt, So when my daughter told me about a field trip, I rescheduled the same day which is "against contract policy" and they charged me $50 which i am refusing to pay because of the run around they've given me. But am I under contract if it's been paid in full? I just love how they make everything to their convenience. And of course it's Dr Tessler since she runs this circus. read more

Kyle Orthodontics - Orthodontists Near Me - Kyle, Texas

Great orthodontist when you can actually get an appointment. They claim to be "backed up" and "at capacity" every time we visit but have never seen more than 3 kids in the back and very few in the waiting room. If you are more than 5 minutes late, they will cancel your appointment and push you back a whole month even if the service is basic and quick. Life happens, not everyone can be 20 minutes early to every appointment. Need better personal service and to understand their client's demands. read more

I came to Dr. Tessler from another orthodontist after I moved cross country. They honored my previous financial agreement (which was amazing), and have been nothing but welcoming and professional since! I would recommend, however (as with any orthodontist) , thinking of your questions and writing them down beforehand. Appointments can go quickly, and if you're an adult and go alone, it's hard to get questions answered while your mouth is wide open! read more

I feel like we won the 'jackpot' with Kyle Orthodontics. Dr. Tessler and her staff are amazing. Anytime I have a question, even during a 10-minute check-up, the staff and Dr. Tessler are available to address an anxious mom's questions. They take the care of my son seriously and are so friendly, professional, and fun. I couldn't be happier and 100% trust them regarding my son's orthodontic needs. I can't wait to see the after picture! read more

Dr. Tessler and her staff are amazing. They are all caring, compassionate, and professional. If you or your child are looking into braces I highly recommend Kyle Ortho, they even do free consultations. read more

Super orthodontist for children and adults. I went in with an issue received a fee consultation and 2 x-rays. The dental assistant was so nice and helpful and the orthodontist was very helpful, courteous, and informative. One of my grandchildren in the braces process so we go once a week and everyone is friendly and they are very caring and careful with her. A++ read more

LOVE this orthodontist office. Dr. Tessler and staff are THE BEST! They pay attention to little details that really made my daughter feel special and excited about going and the process of getting braces. They do a great job at establishing a relationship with their patients and are obviously passionate about what they do. Would highly recommend! read more

We have been blessed to have had our daughter's orthodontic treatments performed by Dr Tessler for the past 1.5 years. Not only have they put an amazing smile on Mia but on us as well everytime we visit or call. Dr. Tessler and her staff (thank you Erica & Stacy!!!) have been amazing and we are fortunate to have gained friends in this process. Thank you so very much for all that you do and for going above and beyond!!! Highly recommended! read more

I cannot say enough about Kyle Orthodontics. Dr. Tessler is the best! She is very honest, caring and strives for nothing but perfection. The staff is extremely friendly and professional which is displayed in the quality of their work. As an adult, this is my second time in braces and I am so pleased with the results and the way my teeth look.......Thank you all so much!!! read more

Dr. Tessler and the staff are amazing! Very professional and very friendly. I would highly recommend this office to anyone seeking an orthodontist. read more

We've been seeing Dr Tessler for 2 years. We've watched her office and staff grow... Her staff has always been amazing, everyone is genuinely happy to be there which speaks volume to the leadership Dr Tessler provides to her staff! Her bedside manner always puts my daughter at ease, even when we all know what's about to happen may not be the most comfortable thing. Best Orthodontist EVER! read more