I ordered 8 large framed mirrors from this company in January. I paid half down, over $3000. I was…read moreignored, phone calls not returned, I called weekly, and was finally told our business was put on the back burner. Finally the installation was done in April. Unprofessional, sloppy, had to be redone twice. They told us they were coming to hang the mirrors, didn't show, didn't bother to call.....rescheduled business appointments to have them install mirrors, when they did not show......cost our company hundreds of dollars. Very disappointed. Mirrors are great when finally here and installed but very unprofessional people to work with from my point of view.

Can I give this place a zero?? Unbelievable horrible business. Dave came out to give us a quote…read moreon a large window for our house that was cracked. He said would be in about 2 weeks. 6 weeks later no phone call..nothing. My husband called said it wasn't in yet. We waited another 3 weeks. I called and the lady says "oh that's been here for weeks". Lol. What??? Um ok. So I talk to Dave a week later because he never called me back. Tells me that he has workers out sick and they need 3 men for the job. Um if my window has been in for weeks why hasn't someone called??? No answer of course. Sooooo he tells me he'll call me when he can get someone out to install it. 2 weeks later NO PHONE CALL. my husband calls AGAIN and DAVE of course is not available. So Finally he calls my husband today and is soooo rude I can't even call him what I want. Put it this way Dave says "so do you want the window or not". Lol. Glad we never gave them a dime. This place is a joke. DONT BUY FROM THEM!!!

Do Not buy from this company as Troy Starkey, owner, is a liar and doesn't stand by his word. He…read morewill back stab you at a moments notice. I contracted them to install Provia windows for my home and he stole a 50% deposit and delivered and installed defective windows. He only installed 4 out of the 5 windows that I ordered and put a deposit on. On top of it, they were defective, but he still installed them. The final window was going to be installed the next business day, but he conveniently decided not to install it. Then, He ghosted me for 45 days after continuously contacting him for a status update, as he was supposedly working with Provia, which he wasn't. Lies after lies. He is highly unprofessional in his business dealings and told me he would NEVER do such a thing to me in 1:1 conversations. Based on this, I entrusted him and gave him a $3500 deposit hoping that he would stand by his word and deliver the windows that I paid for. On top of it, He installed the windows incorrectly and they are leaking air and he doesn't want to own up to his worksmanship issues and fix the issues like a normal dealer would do. This is a company you want to stay FAR away from, as I have incorrect windows installed and he will not take care of any defects or issues with the window mfg. He has stolen my deposit and washed his hands from fixing the issues like a normal business owner should do. There is a right and wrong way to handle any situation and he takes the high road with providing customer satisfaction. I warned you of his shady business tactics!!! RUNNNNNN

Diamond J Glass repaired our sliding patio door, (new rollers) replaced the screen on the screen…read moredoor and adjusted the rollers. Also replaced the vapor barrier on three windows for us today. They were prompt, courteous, professional, thorough and informative, explaining every thing they did. We are VERY VERY pleased, with the service we received from Diamond J Glass, and will HIGHLY recommend them!!! Thanks for doing such a great job!!!

We needed a shower door repair because the sliding door wasn't sliding any longer. We were given…read morenew wheels and the technician was patient and allowed us to clean the glass. He also replaced some caulk. So far so good.

06/03/14 dropped off my motorcycle windshield at Ameriglass & Mirror to have it shortened from…read moreoriginal height, this is a special order windshield. 06/04 Ameriglass called saying they could not complete the request this week and I could pick up my windshield and return 06/10 for my requested service. 06/10/14 dropped off my windshield again at Ameriglass for shortening service request. After a couple hours Ameriglass called reporting a problem with my request and to come there for details. I went to Ameriglass and their tech showed me how it had cracked/broken while he was cutting it, below the requested size, he said it broke because he did not know the type of plastic he was working on. Previously I had been told that their tech had been providing this service for years and is very experienced at it. He said he could try cutting it lower. I requested he cut it and retain as much height as possible. Ameriglass called about 30 minutes later reporting it was completed. I went to Ameriglass and picked up my windshield, replacing it on my motorcycle, I also requested the business owners name (Rich Ianni of Rockford Auto Glass (815)226-0560). Immediately it was apparent the height was insufficient for normal use as the windflow was now directly in my face below eye level. Called and left msg for owner (Rich) to call me. About 90 min later Rich called and I explained the circumstances to him, he said he would investigate with his employees and call me back. 06/12/14 After repeated calls and messages, called and finally spoke with Rich Ianni, we discussed the situation and events again. Per Rich, they do not take responsibility for their employees mistakes/errors, no guarantee of workmanship. He said they would NOT replace the windshield or provide further compensation. I filed a BBB complaint and am still waiting for resolution. Personally since they do not guarantee their work, or compensate for their mistakes, I would not recommend their services, or their parent company of Rockford Auto Glass that this technician is employed by.

Rymar Glass and Mirror installed our new shower door. They exceeded our expectations! We…read moreappreciated their communication before the installation updating us as to when parts had arrived and confirming an installation date. During the installation, the crew was extremely professional and skilled. Our shower door is perfect! We highly recommend Rymar Glass and Mirror!

After having multiple tradesman a part of my bathroom remodel, these guys were by far the most…read moreprofessional. I'm not sure why contractors are so unreliable and unpredictable, but they are. Rumor Glass & Mirror came out when promised, on time and did the job they were hired to do without any issues. Absolutely flawless installation of my new seamless glass doors. They cleaned up after themselves and even took the packaging of my new shower door with them. I can't say enough about the customer service and craftsmanship. My initial contact was through text messaging and every text I sent was responded to immediately and very courteously. These guys are the best at what they do.

great job ,replacing my window was fast and painless. I recommend jeff ,he was reasonably priced…read moreand showed up when he said he would.

Jeff, worked quickly and fixed the broken glass, communication was great and showed up and time and…read moregot the job done, Strongly recommend.

The experience I had with Rick Jr. with Ackman Glass and the installers from Lake Geneva Window and…read moreDoor turned into one of the worst customer service experiences I have ever had. At first everything went normal, Rick Jr. came out with Bill, the lead carpenter, to take a look at what the job entailed. I had showed them both what was needed. We discussed that they would need to do more framing for the new door as it would not take up 100% of the large opening. Bill and Rick Jr. assured me that this was not an issue. Ok, everything sounded great, let's do it! Door was ordered and an install date was set for the 1st of July 2024, I had a custom 4' wide Kolbe and Kolbe entry door installed. The door was beautiful, well-built, and made in Wisconsin. As soon as the door was installed, attitudes changed. There was some damage to the door and weather stripping. They ordered the weather stripping but ignored me on the damage. All good, you have to take the good with the bad, so I moved on. Door worked as it should, except it would rub on the bottom when shutting it. The installers would come out and adjust the "adjustable hinges." Now fast forward to March 24th, 2026. I inspected the door after the winter and found the door needed weatherstripping and adjustment, because it was rubbing on the bottom. The hinges were maxed out on adjustment, so I looked deeper into why besides its size the door was sagging so much. Eventually I got to the point of pulling the trim off the inside so I can see what was going on. The pictures attached show that the door and framing were installed far from correct. None of the hinges or striker plates are screwed into anything but the door frame; this does not follow any of Kolbe and Kolbe install requirements or common building practices. This has caused the door frame to warp on the hinge side due to the lack of proper framing and six 3" screws missing that are supposed to go through the hinges and into framing of the wall. I had been locking this door at night with confidence and now I see that it could have easily been opened due to the striker plate not being secured. I sent Rick Jr. an email with pictures of the install and the weather stripping needed. I received an email stating that Bill will try and stop out Friday. The next morning, I get the run-around email of "I showed Bill the pictures of your concerns and they typically do this when there is no framing behind the hinges but is anchored under the outside weather stripping". Dismissing all of my concerns. Now what am I to do with this? The person in charge is not interested in fixing this and the people that put it in say its correct. I called Rick Jr. and spoke to him on the phone and asked him to come over and look at it. The amount of arrogance and disrespect that Rick Jr. can carry in a phone conversation is overwhelming. Bill and two younger men showed up to look at the door with attitude and confrontation written all over them. Mind you my children are home at this time. I got cussed out and disrespected in my own home, Bill being the voice of most of this. Well, the kids are within hearing distance, so I asked Bill to relax. With a loud "F$%# this!" he walked out of the house. A few more comments were made and I lost my cool outside in the driveway, this amount of disrespect to me and now my home was unacceptable. I contacted the door manufacturer and was told after emails, pictures, and phone conversations were exchanged that the door was installed incorrectly. The regional manager's advice was that I have a local contractor remove and re-install the unit. After the words said and the actions taken nobody from Ackman Glass and Mirror or Lake Geneva Window and Door are allowed back on the property. That leaves me having to fix this myself which is fine because I know it will be correct. I had to think hard about leaving this review and honestly didn't want to, but I can't be made out to be a fool or ripped off without warning others.

We used Ackman Glass & Mirror to purchase and install a shower door in our newly finished basement…read more I had a great experience form start to finish! The turn around time was exactly as promised/expected and service great! The gentlemen that came to do the install were nothing but professional and very pleasant to work with! We will definitely be using them again for future window/door needs!

Very quick respon and done professionally. I would be happy to do busniess with them again.read more

The quality of work was great. The effort was more than expected than initial quote given, so I…read morepaid more but it was completely understandable! I saved a lot of money repairing versus replacing the window. I am definitely going to use him to repair the other window.

Awesome service. Quick and affordable. We had a cracked window at our new house. Called, scheduled…read moreand repaired within 24 hours. Highly recommend!

Responded immediately with a quote on yelp, but didn't follow up to calls, text messages,…read morevoicemails.

Best value, on time and he finished the given work in 3days, very impressed. I recommend A1 glass…read morefor any glass work

Mario is amazing!! Super kind and very friendly to work with. He did a great job for one of our…read moreHotworx studios. Highly recommend!! Very affordable as well.