Customer service and facilities were good but the spray tan quality here is straight up awful. Sunday late afternoon - Before I went to get my spray tan, I showered and exfoliated and applied no skincare products. While there I bought and used the $10 primer packet all over, used the hand lotion as instructed, stood in the booth EXACTLY as the associate showed me, cleaned up after as I was instructed, wore loose clothing and did no sweaty activity for 18 hours. Monday morning - By the time I woke up the next day, my tan was crazy dark on my face compared to my body, uneven on my legs and arms, and you can see droplets all over my hands, legs, etc. I fixed with at home with a mitt and Bondi Sands on my arms and legs, and it looked as I'd hoped, except for my hands where it still has spray droplets that can't seem to be evened out. Little to no sweating and staying moisturized. Wednesday afternoon - I have orange patches in some spots, my hands are still spotty, and a square inch patch on my chest has rubbed off. Little to no sweating and staying moisturized still. I've gotten spray tans before and this has never happened elsewhere. I did *everything* I was supposed to do and this tan is crap. I've used Jergens and Bondi Sands at home that have worked better than whatever garbage LA Tan uses. I completely regret buying a 4 spray tan package. What a waste of money. read more

They're nice and courteous. My kids have been there and the airbrush sprays are even and look good.

Great service with Valerie and alisa. They are always eager to help with all services provided from la tan .

Contacted business to see if they could fit me in on a Saturday for an airbrush tan. Madison told me she could fit me in. No mention of any time restriction. Called the establishment at 1:05 to tell them I was running late - couldn't find the place! Was not told this would be an issue. Got there at 1:09 and Madison came up to the front desk to tell me she could not spray tan me bc I was late. (Again, Appt was changed at Wheaton location at last minute as explained on the phone. Got to Lombard location as soon as possible and was cancelled at 1:09. I feel like this was some kind of set up. Why meet me at the front desk to tell me you have to leave - it only takes 10 minutes and I called in advance to explain I was lost!) Terrible customer service and untruthful employees. Don't go there! Should not make commitments they cannot meet. Should have trusted original instincts when speaking to Madison. Do not go there! read more

I came to this LA Tan location because out of all The LA Tans this one is highly rated well. Downers Grove LA Tan Mgr, Stevie made me feel like family. She put together a birthday package for my mgr. who really loves to glow. read more

Nice Facility! I've been a member here for many years and I have never been disappointed. The staff is always friendly and helpful. There have only been a couple of times I have had to wait to get a bed, but the wait was not very long. They have a great selection of products and different levels for whatever their client's need. You can "purchase by use", but a monthly package is your best buy, with convenient hours, open 8a to 10p, most days. read more

I went to this location instead of the one closest to my house because of great reviews and I'm glad I did. I wanted an airbrush tan because I'm leaving on a trip tomorrow night, and I didn't want to risk looking orange or patchy from the Versa. The manager Stevie did my spray and I have to say, she was AMAZING! She explained everything to me and did a very thorough spray. I have really bad eczema and dryness on my right hand, so she took extra care with the prep solution on that hand so I wouldn't have any patchiness. The process was pretty quick, and Stevie definitely put me at ease throughout the entire thing. If you're teetering on where to go, come here. It's clean, and the technicians give great service! read more

Top notch facility, personnel and management. I've occasionally strayed from this location out of geographic convenience and have learned my lesson! This location gets the idea of a relaxed, happy customer experience. Super clean too! Thank-you for a dependably good brief respite from the outside world. read more

I really liked LA 10 because I feel that the Ten is better than any tanning salon I've ever been to

Clean location and friendly helpful people to orient you to their salon. First time in 30! Years at a salon and it was a great experience.

I live closer to the L.A Tan on 75th than the one on Ogden. I choose to drive the extra 15 minutes because I absolutely love this place. The interior is very modern and they are always updating their tanning beds, but most importantly everything is spotless and organized. The employees are very welcoming and knowledgeable about the products that they sell. 10/10 would recommend this L.A Tan over the ones in Lisle and Downers Grove ! read more

With the winter months upon us comes the need for a little fakin' and bakin'. I personally have not tanned via sunbeds since probably...February of 2009? Maybe before that. I can't remember its been that long. I've recently moved to the suburbs and longed for something different than the Ultimate Exposure I frequented downtown in Chicago. The only thing nearby is the L.A. Tan on Ogden so I thought I would give it a whirl. With many locations through the city and 'burbs, I thought it would be a safe venture. And safe it was. Nothing fancy schmancy, nothing fantastic, but straight to the point tanning. The girl at the desk was pleasant, to the point, informative and very helpful. I'd printed out a web coupon for new clients and she informed me of a better deal, which saved me $50+ Right now they have a special where you: Buy $35, get a $50 gift card Buy $60, get a $100 gift card and another one....I think spend $100 get a $150 card?? Do NOT quote me...I don't have the money to spend $100 on a tanning package =) However, the location was pristine, super inviting, and they offer LARGE towels for courtesy hand-wiping and sweat-soaking, which I have not seen at any other tanning spots. I have quite a bit of money left on my gift card so I'll definitely be returning! read more

Love tanning here! I just moved to the area and bought a membership here. I pay like 70 a month for unlimited everything. I love the level 6 beds - Room 1 and Room 5! They are great quality, comfortable and I get an amazing, deep color after one session. They have a lot of products for sale as well and always have specials and promotions going on. Staff is helpful and nice which is always appreciated! Totally recommend! read more

I go there every now and then to get a spray tan for special occasions. The workers at the desk are super sweet and Liz is very good at explaining the different services and helps me choose the best one for me. I usually get an airbrush done by Sarah. She is extremely nice and comfortable to talk to even though you're practically naked haha. She always does a great job and the tanning solution develops very well. I love getting an airbrush done because of the precision and flawless look. The salon is always very clean and the other workers there are very sweet. They seem like they're cleaning all the time which is why the salon is very neat and sanitized. I love this place and prices are very reasonable for the quality you get. 10/10 would recommend this place!!! read more

This is by far the nicest LA tan I have ever visited. The staff is extremely helpful and always give a great product recommendation when I need it- but they are never pushy and I never feel like I'm 'just another customer'. I'm absolutely one of those difficult clients who comes in totally clueless- 'what bed should I do? What lotion do I need?' And I am always beyond thrilled with the advice I get. They also have a great variety of really nice beds- both stand up and lay down. Something for everybody! Clean goes without saying with that 5 star rating. I am an absolute germaphobe and totally neurotic about cleanliness! This is the cleanest tanning salon I have EVER set foot in, no comparison. read more

I don't go tanning very often but the staff was very helpful when it came to picking the right bed and lotion. Everything was super clean and well decorated too! Can't wait to go back next week! read more

I am very unhappy with this place....just think as a long time customer decisions that were made could have been, different, known one could even really help me I was just turned away or told they could help me if I bought another package, its all about selling you a package, I never had one till last year and now I don't go as often and 25 sessions just expired I had no idea...because I had never bought a package before thats over 100 worth of stuff and to recover them I was told I would have to buy another package....also could not even tan unless I paid money, the only help I got was telling me this news and telling me yesterday they expired, and that I could talk to a manager during the week, nothing could be done today unless I bought another package, Pretty mad. I do not remember being told they expired my gift card which i always had never in the past expired ...I never knew this....and would not have known, nothing had ever expired on me before....no exception even just for today could be made and known there can make those decisions...cant even call someone....just let them leave....its all about the money and not about the customer read more

Ashley is an amazing employee so sweet and incredibly informative. Answered all my questions and was very nice to talk to. The tan spa is cute and so clean. If you want a fabulous place to tan, I recommend LATan on Ogden in Downers Grove read more

I've been to many LA tan locations but this one is by far my favorite. Not only is it always insanely clean but the girls truly take their time with each customer and are very educated on the beds and product! It's out of my way but I love going here for that exact reason. When I need a new lotion they go into specific detail about which one is best for me specifically and what it can do. The manager Stevie is a GOD SEND. She has so much knowledge and speaks passionately about each product. She' also sprayed me a few times and the spray tans I get from her make me look like I just got home from vacation! I've purchased all my lotions through her because of how in depth she goes with the product and I have loved each one I've purchased! I highly recommend going here if you're a beginner so that you can get the best knowledge and come out with glowing skin! read more

Best LA Tan, everyone is so nice and helpful And it's so clean. New beds.. I have one closer to my house but I try to find an excuse to go to the Is one all the time. read more

I just moved here a year ago and went to multiple tanning salons before coming to LA Tan. I was pleasantly surprised by the great tanning beds and excellent customer service. Sarah and Christian are my favorites! They are always very welcoming and make me feel comfortable when introducing new tanning beds. I highly recommend tanning here! -HP read more

Worst location I've ever been to! I stopped by this location because I recently moved and this location is closer than the Lisle location now. However, I now will go completely out of my way to go to the lisle location over this location every time! The people working here are NOT customer friendly and act as if you are inconveniencing them from their cell phones, cigarette breaks, or whatever else they happen to be doing. I used the Versa Spa which I have used many times at the Lisle location. This one however sprays completely uneven! I even went back a second time to see if it was just a fluke with the machine and same thing happened. Their level 2 spray is more like Lisle's level 1 spray. Also they ask if you want to pay an additional fee for the moisture spray (which I did the first time). Don't even waste your money because it doesn't fully dry before the color portion of the spray starts. Also if you choose not to do it, It still sprays that anyway so they tell you to just stay out of the Versa Spa until after it sprays that part and then to get in. I will still continue to go out of my way to avoid this location read more

My wife and I have been going here for the last 4 months. We were first timers to the tanning world, we were not sure were to go but we were so happy we chose l.a. tan on Ogden in downers grove. Sarah, lizzie Christian annie and the rest of the crew are simply the best. Beds are always sanitized establishment is always clean and no matter what they are doing they will help u with a smile. Thanks guys read more

This is an awesome Tan Spa. Most of the employees are very professional. The location is great with lots of available parking. The floor plan is pretty big and the rooms are spacious. You don't feel like you're in a closet. Not all the rooms have mirrors but other than that it's great. It's very clean and sanitary. Never a smudge on the acrylic either, thus far. Bathrooms are clean and they always have lots of clean, neatly folded towels available. The beds are amazing. They have a bed for every skin type which is nice. Levels 1-6 plus sunless and professional air brushing. Haven't tried those but it's seems pretty popular. The wait time isn't bad either. They have more than 1 bed for each level so rarely do I have to wait. They also have a fantastic lotion selection. Good range in price from a beginner to an avid tanner. All in all it's a great location. Shot out to Sarah. She is always so friendly and helpful. Love this tan spa. read more

L.A. Tan - Spray Tanning Near Me - Downers Grove, Illinois

Standup bulbs needs to be fixed, I shouldn't have to constantly start and stop the bed to reactive them. I could say a lot more but I'm not going to because it's already been said by other customers. read more

I live in the far South suburbs near the NW Indiana boarder and work in Lisle. I have visited several LA TAN locations and this location is by far the absolute BEST!! Awesome decor, always clean and excellent customer service! The manager, Ashley is professional, courteous and super friendly! I just love her!!! read more

Love this place for The Versa Tanning! The Employees are Fabulous as always friendly and accommodating! The Service is prompt and efficient! Very Very Clean too! Margaret R read more

I have been to a lot of la tans and this by far is the cleanest. The girls were so friendly up front As well. I wished I lived closer. I only spray tan but the beds looked really nice too. read more

Lots of bed options, great deals and discounts as well as packages. Clean facilities and the staff is friendly overall. Not always the most professional but overall an ok experience. read more

Great place!! I've been a member here for many years and I have never been disappointed. The staff is always very nice and helpful and will go out of their way to answer any questions the customers may have. They have a great selection of products and different level tanning beds for the customers to choose from. They have great convenient hours too, I can get in before or after work or on the weekends. I've would recommend this location to everyone I know. read more

I absolutely LOVE this place! I am new to this suburb and tried out a few tanning places before this one but I couldn't find a good one. The prices are affordable. The girls are really nice too (very knowledgeable). Their lotion selection was great too (fully stocked). I definitely recommend anyone to come try it out! read more

Sarah saved the day. Had made an appointment for a custom air brush for my sons wedding. The appointment was put on for the following week. Instead of just a machine tan, Sarah called another employee in so she could do the airbrush. She is a doll, so sweet and so good at customer service. I looked perfect for the wedding. Thank you Sarah! read more

The ladies at La tan are nothing but welcoming whenever I come in to tan and it makes it an enjoyable experience whenever I am there. Wouldn't choose any other tanning salon to go too :) read more

I never experienced worse customer service for the money I'm paying, the one girl I believe it's Ashley is so unpleasant and ignorant that I decided not to go there anymore and I'm gonna make sure I will tell all my friends to drive few miles away to another location or different business..I'm surprised the owner is not doing anything about it, the manager is no better, and the whole place seems to be like they doing you a favor. I'm spending my money elsewhere now cause the place isn't the cleanest either If you can, avoid this business by any means and save yourself the hassle and unpleasant customer service. I can't believe there are actually good reviews, must be their own to keep up the stars! read more

I have been a member at this location for a number of years and although there are other LA Tans closer to my home, I choose to pass them by and come here to tan. The salon is extremely neat and clean. The staff is friendly and helpful. I love the variety of products available and have never been steered wrong when I have asked for an opinion. Kudos to all the team members for making my tanning experience the highlight of most of my days! read more

Gluten free spray tan for allergy users...Super friendly staff who was able to help us confirm that the spray tan was indeed gluten free. THANK YOU. Highly recommended location. Clean shop and very well trained employees. read more

I have been to this location on three separate occassions. The first time I got an Airbrush Tan, which I was very hesitant about but I really wanted to try it. I had called before I went in and the girl who answered the phone seemed like she was busy (she wasn't being rude) but put me on a brief hold only to come back and answer all of my crazy questions about their different spray tan services. I got my airbrush tan and have been very happy with the results so far. It looks like a real tan and is fading nicely. The girl who did it (can't remember her name) was very nice and made me feel comfortable. I ended up returning two days later because they were having a customer appreciate day where any tanning bed was $3 and so I tried their level 5. I was very happy with the bed. It didn't get hot at all (because there's AC with this bed) and the music was loud so you can hear it as you're relaxing soaking up the rays. I ended my session and ended up buying a package deal for the day because I was very happy and wanted to get a tan for a wedding in a few weeks. I have worked at a tanning salon and find this salon to be very nice. They have a lot of different types of bed and memberships/packages that you can work with. The girls (that I've met so far) have all been very nice and I'm very pleased. I recommend this place for sure! read more

The equipment is great! Love the lie down red light and level 6 bed! Unfortunately the staff is down right horrible! They cannot spell, prioritize or speak intelligently. Please review your hiring policy. read more

The people that work at this LA Tan are always so inconvenienced by customers. Almost every time staff interacts with clients, staff gives attitude for having to do his/her job. Makes experience uncomfortable and unenjoyable. read more

I have been tanning since the first tan bed came out in Illinois. Fortunately I have been living in Florida the last 12 years. Came back this year for medical problems found an LA Fan less then a mile away. I was extremely pleased with the employee,new bulbs, presentation.... So I immediately became a VIP member! I paid for 2 weeks mid cycle ( which was only 1) but that's the only way their system operates.. Then starts your great monthly deal of 65.99. Which for some people might be great. I questioned the employee about the special they had going on 10 tan for $39. Was told my VIP was the best, of course if you are using all different beds and coming frequently; which do to my medical problems I was not getting out much. Spoke to manager she seemed to understand. To cut it short I became ill very quickly so I called my bank had a 3way conversation with the manager Sandy (who speaks so rapidly)it is difficult to understand. I bad to pay a fee & charges were taken out for this month. I was finally given a pass to go outside on ,8-8, so I thought I would run over & get that 10tan for $39. But of course that special is over. I'm leaving to go back to Florida within 2-3 weeks & only need 10 12 tan level 3. I can't believe there isn't a special going on at any of the tan spa! I also remember one that gave 2 wks. FREE to join. What happen go cleaning the hoods of the beds?!? , ANY TAN SPA OUT WILLING TO COMPETE WITH LA TAN ?! read more