Mavi is such a good esthetician! I've had her for multiple kinds of services. The quality of her work is great and she makes me feel cared for and appreciated even when I'm feeling embarrassed or vulnerable (if you know, you know!). I wish she had more hours in the evenings on weekdays, but I understand the need for work/life balance! This is the reason for the 4-star rating: the price!!! All the prices are so high. $150 for a facial? Mavi does a great job, but not all estheticians are the same. One did NOT do any arm massage or extractions. I absolutely love these services, but I'm getting closed to be priced out of paradise read more

Had a very uncomfortable experience with Lupe. There was some kind of product launch going on this day at the mall, so it was crazy busy and I spent 15+ minutes driving around looking for a parking spot (obviously not their fault) - but because of this, I walked in about 4 minutes past my appointment time then had to wait in a long line at reception. I tried to call ahead but got a busy signal. When Lupe greeted me she was visibly upset, and as soon as I got in the chair she reprimanded me for being late and not respecting her time. When I tried to apologize again she cut me off and told me to "be better next time." She was so obviously annoyed with me that she poked me in the eye with the round brush, hit my ear with a hot straightener, and accidentally cut off my necklace.... Honestly the cut itself is great. But the experience was so uncomfortable that I'll never be back. If a 5 minute delay is so inconvenient that you're yelling at a customer (that you're charging $120 btw), maybe you should space out your appointments more. read more

Update to Tricocci's in Oakbrook! I just got my haircut mid January 2026 and the haircut came out perfect as expected. Which is why I love this place. No surprises. Just a darn decent job, great customer service. But the remodel of the facility is wonderful. And they brought back coffee and tea. Sort of hidden to the left of the facility behind of the facility as you go up the escalator on the second floor on the divider on the west side of the floor. That made my stay just that much better giving them a full 5 out of five stars ! Congratulations ! read more

In honor of self care I I treated myself to a massage. I originally booked with Charlotte, but she got sick so they scheduled me with Faye. I opted for the seasonal massage which felt like a deep tissue, which I really don't like because it's kinda a hard pressure get the knots out your neck style of a massage. I prefer soft and relaxing Swedish Massages, so in the future I know to specifically request this. Overall I enjoyed my massage and time at Mario Tricoci. Massage wait area is really nice and calming. Very clean and organized women's locker room. I like the fact that after your massage you can go into the quiet room to relax your mind or have a cup of tea and just chill. I felt like they don't just put you out the door right after. Self care is important and I will lean on Mario Tricoci to assist me in achieving this. read more

Tricoci Salon & Spa - Oakbrook - Hair Salons Near Me - Oak Brook, Illinois

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Worst haircut in my life yesterday with Lupe. I will BEVER go there again. Lop sided, uneven, and U am extremely disappointed. On addition, I was lied to at the front desk when making the appointment, as was led to believe that I had the cheapest stylist at $120, only ti find out, I was booked with the most expensive stylist. I went in looking better than when I came out. Ridiculous. ​ read more

Tricoci used to be top notch, but their level of service is slowly slipping. Today, after highlights, no blow dryer was available at the blow dry bar, so I asked a salon person if there were any other hair dryers I can use for 5 min. She pointed to the spa (she said I'd let you use this one but we're not supposed to), so I walked in the spa, but that hair dryer was also in use. And, I have to say, how is that fair to people who pay money to be in the exclusive spa area? I waited for a while, went to put my street clothes on, checked back on all 3 women (all with really long hair) and gave up. I asked the check out people if there was any way to use a hair dryer for 5 minutes (it's 41 degrees outside) and they said, it's very busy the week before Thanksgiving, so you just have to wait until the blow dry bar is available. This place is chock full of spare hairdryers and spare space, so I don't think waiting 30-45 min is fair after they say, book the blow dry bar, when you sign up for an appt. I said, I've waited 20 min and your salon knew tons of people had booked hair color with the free blow dry bar ahead of time, so why are you so unprepared for the clients? She had no answer, except to tell me I had to wait longer. I left with really wet hair, in the cold --me, a senior citizen. They used to have attendants that took out your foils and washed your hair after color. Now, most of the time it falls to the color person. That's not great, as they're in a hurry and have new clients waiting. They used to have coffee or tea available. No longer (just at Naperville--not Oakbrook) They used to put your gift card number in your account so you can use it (I recently misplaced my $300 black gift card, so I guess I'm out of that money). No longer. You have to carry the black card and the paper bonus paper on you to use. Edit: if you know where to look online, and have a paper receipt with the gift card number, you can reprint the gift card from your email. Thus, at least I was able to save that prior purchase to use. And, no, when I called, no one told me that -- I found it myself. And, their Oakbrook salon is dirty (I spent some time looking at the floor while waiting in the color area....and the bottoms of the chairs...ew) and sorely in need of a makeover. At least the Naperville location is clean. So, $200.00 and I walk out with my hair wet? Really classy, Tricoci. If I did not like your personnel at the salons, I'd never come back. It's a good thing you at least know how to keep your beauty talent in house. And, by the way, it's duly noted at Oakbrook that you have a full-time sales person standing around trying to push products in your products area (the area that used to be a lounge) They're kind of annoying, tbh. And, do you really think I'm going to buy product (even at 30% off) when walking out with wet hair? read more

I have tried to reach a live person with my questions but keep getting an automated message that states if they send me a text they will ne able to assist. We'll, the automated message has not been able to assist & I will be canceling my appointments & spending my money at an establishment that has LIVE customer service agents. Customer service apparently no longer exist. They have eliminated jobs but prices have increased! read more

I booked two haircuts with blowouts through your website and saw the total price as $120. I called the salon to double-check, and the person on the phone confirmed it was only for one appointment. So I asked them to add the second one. I also specifically said I didn't want experienced stylists because I almost always wear my hair up anyway -- a junior stylist would be totally fine. When I went in for my appointment, everything seemed normal until I went to pay. The receptionist told me my total was $180 -- $60 for one haircut and $120 for the other. I was shocked and said that couldn't be right; I'd only agreed to pay for one appointment at the original price. She told me my stylist charges her own rate of $120, no exceptions. My stylist did a good job, but $120 for a haircut is wild -- that's lawyer money! I explained that I'd specifically requested a less experienced (cheaper) stylist when I called. The receptionist just said there was nothing she could do because my call went to a call center and was handled by someone named Selena. So I ended up paying double what I expected and budgeted for. Then, when the person with the second appointment went to pay, the receptionist had to re-ring the service because it was still attached to my original booking. When she put it through again, it came up as only $55. So now I'm really confused -- how did the exact same service suddenly cost less than half for the second person? Clearly the pricing is all over the place. There's just way too much inconsistency and poor communication at this salon. I won't be coming back. read more

Brittany did my make for a work Party and I got a ton of compliments.... I personally don't like too much makeup so she used some technique called airbrush. It was a good experience! read more

Tricoci Salon & Spa - Oakbrook - Hair Salons Near Me - Oak Brook, Illinois

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I went in to get a full head of highlights in December. My virgin hair got completely fried. I'm not very experienced with hair, I have only gotten highlights a few other times in my life... but this time my hair looked so damaged after. I went in after literally crying for like 3 days straight. I couldn't look in the mirror without bursting into tears. They sat me down to take a look and said "it's not bad and it's totally fixable" (complete gaslighting and had me questioning if I was just being picky. They gave me a bottle of k18 (since they wouldn't be able to get me in to fix it til after the new year) and I canceled my new years plans because it looked so bad, even with the k18. I went in and they "fixed it" with a gloss and tone. I am going somewhere else to get a touch up/redo/fix... and they literally told me "yeah it's a bit crispy"... and then was super shocked to hear he put heat on the foils on my virgin fine hair. So now 3 people have told me the heat was completely unnecessary and super damaging. While the manager at tricoci gaslit me telling me "it wasn't that bad". 3 months later, using k18, leave in conditioners, masks, and it is still a frizzy dry mess and I HATE it. I can't wait for this other lady to fix it!!! read more

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I'm giving three stars as the manager did comp the service. I booked a textured cut with Michael (over 30 years of experience). During the consultation, I told Michael I'm more or a wash-and-go person with at least two different textures of hair. I expected him to take that into consideration when styling my hair. He suggested a bob and he mentioned how short the back would be. I said "No." He's like "No?" No! I thought I communicated what I wanted - trim the ends to make the length even. He mentioned layers and I agreed. He did a bob with Two Layers in the back. The length in back is much shorter than I expected. I wanted to cry. Two days later I had an event so I styled my hair. My boyfriend's reaction was, and I quote, "WTF?" I really wanted to cry then! I washed my hair today (remember I'm a wash-and-go girl) and I saw how short my curls are. Then, I cried. I wasn't going to write a review because the service was comped but I'm very upset by the result. I have a gift card so I will return but not for Michael. read more

For my son's birthday, I scheduled a cut and color for him at Tricoci. I scheduled the color with Dominic and the cut with Ellie. We specially asked for these two people because Dominic colored his hair previously and Ellie cut my hair previously. I was told the color would cost $110 at minimum and Ellie charged $65. For some reason, Ellie could not do the cut for my son. According to Tricoci said, "she was no where to be found". Instead Blu cut his hair. The total for his cut and color (not including tip) was $275! I wouldn't have minded paying that much if my son actually like his cut and color. Originally, I was going to rate his cut and color a 2 based on his dissatisfaction when he returned home. The cut was awful. There was not a lot cut. But the worst infraction was that left side was not cut the same as the right, making the color appear different on each side as well. She also did not texturize his hair. Blu, the hair stylist did not take instruction very well (per my son). I called Tricoci and spoke with Lisa, the manager. Lisa was very understanding and assured me that they would make it right. She relayed the issues to the manager that would be working the next day. Crystal was equally as understanding. Eileen was asked to fix Kai's cut. She made it clear that she only had 15 minutes to cut his hair before her next appointment. This concerned me but she seemed confident that the time was adequate. And she was right. I would definitely recommend her services. I listened as she spoke with Kai and asked all the right questions. As for the color, my son asked for blond highlights. Personally I wouldn't say his highlights were blond. Some areas were "brassy" while other parts were a light purple. Danielle, the colorist we saw for the redo assured us the purple would go away and gave us a little container of clarifying shampoo. My son did not want to spend more hours in a chair re-coloring his hair because he was only home for the weekend. So we left the color alone and hoped the color would "get better" over time. All in all, my son's experience during the re-do was much better than his original experience, For that reason, I am increasing my rating from a 2 to a 3. Thank you, Lisa, Crystal, and Danielle for your excellent customer service skills. Thanks for doing your best to "make it right". I would give your customer service a 5. Thank you also, Eileen, for fitting Kai into your busy schedule. Sorry for the inconvenience. You did a great job. read more

Love my hair! I would not go anywhere else for my color, cut, or extensions. Kelley and Tori at Tricoci in Oakbrook are wonderful - very professional and take their time to do wonders w my hair. Thank you!! read more

Tricoci Salon & Spa - Oakbrook - Hair Salons Near Me - Oak Brook, Illinois

Honestly, I am still a little unsettled by my experience here back in March & April. I showed my stylist several pictures and had a clear idea of what I wanted, but was flexible to what they thought might work with my hair type. I walked away with my same exact hair with two tiny snips from the front for $120. So, I went about a week or so later in April to have it corrected - and that resulted in an over correction where 6 inches of hair was taken off that I didn't want removed, and was somehow still left with a bland, boring look that I didn't want. I thought the whole thing was going somewhere - but before I knew it, the hair was gone and the cut was done. I didn't even want them to try to fix it at that point. Honestly, I should have turned and ran away when my stylist greeted me reeking like weed. I don't care if you partake, just maybe not while I am paying you. Y'all should beware if you are going to Oakbrook. read more

Love the nail spa! I have gotten infections from other salons in the past so I am very careful to check for hygiene issues. They sterilize their equipment before every use. Their technicians are top notch especially Marta, very skilled. She's one of their best kept secrets. read more

Went in for my first massage at this location with Tyler and could not believe how great that massage was. By far the best deep tissue massage I've ever received. He took his time with everything and was very attentive to my comfort levels with the pressure. I work on a computer all day and weight lift a lot. Since that appointment I feel I have a brand new back and neck! Truly cannot wait to go back read more

Not sure what it is about single process color with black dye. I specifically told my hairdresser Danielle my concern about leaving dye on my skin and she still left a ton of it on my ear and on the hairline. She did not take extra care to prevent that despite my specific request and didn't even acknowledge it at the end of service. Disappointed with the quality of the work for such a price. Maybe she should look into how to take care of darker colored hair. When I checked out, the person at the desk handed me the color corrector on a towel and had me to go to the (smelly) bathroom to clean it up myself. Lazy and careless service. Seems like Tricoci needs to train their hairdressers a bit more. read more

I've been a loyal customer of Mario Tricoci for over two decades. I even attended the opening of their Oakbrook location, where Irene, my specialist, always did an excellent job. We got to know each other well over the years, even sharing stories about our families. Unfortunately, due to COVID-19, Irene had to leave, and I was assigned a new specialist. The new specialist has left me feeling upset and offended after each visit. For starters, the salon doesn't provide wide-tooth combs or brushes suitable for curly hair. It's frustrating that the staff seems unprepared every time someone with curly hair walks in. I spend between $300 to $350 for each visit, and I expect better service. Today was the last straw. Ms. Heather, my hairstylist, told me that my dreadlocks were too difficult to comb out. As someone with curly hair, I've never been so insulted. She was in a terrible mood, and her rough handling of my hair was painful. By the end of my shampoo, my scalp was so tender that I opted to leave the conditioner in and wash my hair at home later. I'm appalled by the racist undertones of this situation. Stereotyping people based on their hair type is unacceptable. Just because I have curly hair doesn't mean I should be treated differently. I've received many compliments on my appearance, and I know many women of different ethnicities with curly hair. It's unfair and discriminatory to label my hair as dreadlocks just because it's not straight. That sounds like a racist insinuation to me. this is ignorance and lack of education and you have lost my business. read more

Tricoci Salon & Spa - Oakbrook - check out what she is calling dreadlocks, sound like ignorance and being uneducated - Hair Salons Near Me - Oak Brook, Illinois

I am definitely a girl who is very picky when it comes to my hair. I have been looking for a good salon for month. I am so glad I found Ty who cut my hair to perfection. She was wonderful and the service was great. She first asked what I would want and work with me until we got it down. Next she washed my hair. When we got back to her chair, she asked be once again how many inches I wanted to cut off since everyone's interpretation is different with a trim length and what 2 inches looks like to them. I thought that was very professional of her to and client centered. Once she's done with cutting, she blows drys and then ask how it looks and if you need any modifications. She will be my go to girl for haircuts. read more

My stylist is great and that is the ONLY reason I come here. Outside of that the work stations are outdated and lighting is bad. Feels dirty. Billing is horrendous and you never know what you will be paying until you check out and front desk staff is pretty unhelpful if you have any questions. Lots of curt responses which reflects on the whole experience. Management treats you like a number and not a customer. Pay up and shut up kind of attitude. Based on the reviews before, Triccoci will try to change the narrative by responding - but be aware of the negatives when you go. You are spending too much money to get pissed off. read more

If you're searching for precision and attention to detail on your nail care, look no further. Moonie's meticulous approach sets a new standard in the industry. I'm talking flawless manicures, every detail is perfectly executed. She takes the time to understand your preferences and ensures each nail is a masterpiece. I will always book with her! Thanks Moonie!! read more

Tricoci Salon & Spa - Oakbrook - Hair Salons Near Me - Oak Brook, Illinois

Moonie is absolutely amazing. Her attention to customer satisfaction shines through in every stroke of her brush. She even gets the most stubborn hang nails and ingrowns. Her background in healthcare shines through in her work and care of the clients natural nails! Trust me, once you experience her expertise, you will never settle for anything less. She's the only tech I want to book with for my services. read more

Tricoci Salon & Spa - Oakbrook - Hair Salons Near Me - Oak Brook, Illinois

The most wonderful experience at this salon after having a pretty bad experience at a previous location. I did the $45 blowout haircut and conditioning treatment with Edith, she was actually so amazing. I was skeptical at first, but my hair turned out exactly the way I wanted she's super understanding about what type of hair you want and I really really liked her. A lot of money for haircuts before but this $45 was the best haircut I've ever gotten. Thank you so much Edith!! read more

UPDATE: General manager called me and apologized and explain this was an ongoing issue for years. She credit me $50, which is an insult. This goes to show depending on who you are, this business is about only making money. I was given a $180, gift certificate from my Realtor in 2022. I decided this year it was time to enjoy a Spa treatment at the Oakbrook location. I made my appointment in advance and asked the front desk associate Lucy, if she needed the gift certificate. Lucy stated not until after my services on said date, but it was require to add a credit card on file. The day that I have been longing for has finally arrived ( April 5th, 2025). After experiencing illnesses, family losses, etc., this was well needed. I will give the techs Rose and Amira, 5 stars for an excellent experience. Lucy asked how was my experience, and I told her it was excellent and I felt so relaxed. When I gave her my Gift Certificate, she stated that it had been used. I told her that's not possible, My husband and my name was on the certificate, at this point I'm now stressed again, the relaxed feeling just went out the door. The name who she stated use the Gift card, was the Realtors client. At this time there is a line of People, I am embarrassed, my relaxed moment came to a halt, I had to step to the side and called the Realtor, and she stated she had an issue in December with the gifts cards she gave to clients, due to an associate taking a short cut and went into her account vs taking the paper certificates the clients had in their hand. I told Lucy to charge my credit card for my services ($277.00), she stated the manager will look into it before they charged my card. Lucy wrote down the Realtor information so he manager could contact her. The manager on said date eventually called Ms Harris (realtor) later that date to correct the problem. They used my $180 gift card towards another person's pedicure and manicure services. Basically, this is unprofessional, embarrassing and I wasted a spa day for relaxation, and it turned back into a stressful moment. Ms Harris (Realtor) purchase gift certificates for her clients as appreciation gift. I expected more from Tricoci company. Someone definitely need to be held responsible and trained correctly if that is the problem. I am very disappointed. read more

DeBorah is an artiste! I have been going to her for years and she is excellent with cuts that work when I want to show curl or waves or straighten it- all in one cut! Plus she's funny, which doesn't hurt, but she takes her work seriously and does not get distracted ever. Dan J works hard to get my blend of color exactly right and now I have something I love vs too dark, too blonde etc, no more worries! Pure professional. read more

This is based on getting my brows tinted and shapped as well as customer service. When I was at the location everyone was extremely sweet. I had been growing my brows out and want to get them shapped. I got in the car and realized my brows are completely different shapes! I called the answering service who then put me threw to the actual store. I explained to somone what's happened and I'd be happy to send a picture because unfortunately this can't be fixed unless they over pluck the other eyebrow. I was on hold for over 31 minutes. Nobody checked on me or said hey were to busy, can we call you back later. Which I would have been totally cool with. I really want my money back for the brow services. It will never happen, I never get an answer from guest services. I wasn't upset untill now. I wasted my money and time for ridiculous mismatching brows. read more

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I went for a massage at the OakBrook location with my mom and was extremely disappointed!!! We purposely arrived one hour early to go to the steam room. when we arrived we were told they no longer have a steam room which is No where on the website!!!! I tried to keep a smile on my face for my mom to still enjoy the massage/experience. We went to wait in the wait lounge and decided to drink a hot tea and the water was not even warm!!!! It appeared they had the air conditioner on although it was snowy outside which made the massage room cold!!! On top of that, they have increased the price of a 50 minute massage but the experience is not worth the price increase!!! I booked a lavender massage and did not even get any lavender scent throughout the massage. I will never return for a massage. read more

So I have avoided this place since I came here about 15 years ago. The staff all seem so airbrushed, plastic, and pretentious. However, I figured I would try them again for a birthday haircut. I'm actually happy I did. It was easy to make an appointment online, but I am not fond of the 24 cancellation policy. If you cancel within 24 hours of your appointment they charge the full amount. Wow! I had no sleep since I worked all night, but you better believe I made myself go and make my appointment in the morning! The prices tend to be more reasonable in the morning. Perhaps because the 'A' team need to sleep off their hangovers? No idea why. However, my stylist was very sweet and personable. She made the haircut fun and I absolutely despise haircuts! My stylist shampood my hair and listened to how I wanted the actual cut. She took the time and inquired if I wanted to go shorter or not. I did. She then styled it a bit, but I wouldn't consider blow drying and a bit of product an actual blowout. Perhaps I don't know better? The other issue I had was that a few of my bangs weren't cut like the rest. I easily took care of that when I got home, but it was still annoying. My sides were also a bit uneven, but that's probably because of me. I have been cutting my own bangs at home a bit too short, ha ha. I may or may not return. Maybe it's the atmosphere, but I feel odd here. Like I had to have had Botox or something prior to my arrival. The price and availability was what sold me, though. read more

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I've been going to Susie for years. She works magic! She has an eye for what works with face shape and hair type.

I have to add to the chorus singing Mandy's praises. I came to this location guided by Yelp reviews and a burning desire to chop my hair off. Mandy and I did a quick consult and aligned on about 4 inches off, my hair just short of my shoulders with face framing and long layers. Layers generally terrify me but I trusted Mandy. So glad I did. I got a phenomenal haircut that gives my hair body and movement. I'll be back! read more

I live 2000 miles away and make a point of getting a cut and color here when I am in the Chicago area.

This Oakbrook Salon is an expensive Great Clips. You are moved in and out like cattle. You can discuss color with them but you get what they give you. Went in as a blonde. thought we discussed staying blonde but surprise I got red. Now trying to get back to blonde and 4 appt later I am still mousy brown. Absolutely no communication with stylists or management. I have been told in email 3 times that management will get back to me and I have yet to hear from anyone. They don't care about you. Too expensive for what you get. FIND A DIFFERENT SALON IF YOU WANT GOOD SERVICE! read more

Lupe is an outstanding stylist! Her attention to detail and expertise set her apart and she always leaves my hair looking fabulous! I have very thick hair and she does a great job of making it look straight, shiny and flawless. Highly recommend. read more

Although I specifically asked Sadia to avoid red in my lowlights she colored them a rust red. I went back for a redo but the next girl refused to do anything but throw in a few highlights. The third time I went back the colorist put a darker color over my red so now I have dark rust all over and no highlights. Since I'm a natural blond I look hideous. I've been going to Tricosi's for 20 years but I won't return. read more

$100 out the window for a blowout with tip. I came home with a rats nest and had to completely redo it myself. Not to mention, the stylist kept talking about her high school aged daughter, her friends, homecoming, and teenagers hooking up. She was pretty crazy. read more

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Scheduled an early morning massage to release all my muscle knots. Checked in with the friendly and welcoming concierge and headed to the 2nd floor to the spa. A very soothing and calming environment filled with soft instrumental music that would be fitting for a zen-like meditation. In the gentleman's locker room everything was neat and organized and their lockers had simple instructions to keep your valuables and clothes safe. After changing into a robe I headed to the spa waiting area. I was quickly greeted by my massage therapist who was very punctual. Upon seeing me though it seemed as if he was disappointed or annoyed. We shared greetings and his tone agreed with the expression. It was almost palpable. He lead me to the room where we would work. Technique and pressure were well and adequate to remove the majority of my knots. Little to no conversation during the session kept me occupied with my own thoughts and comforting music. After we were finished I arrived back at the locker room and upon looking at the clock on my phone I noticed I was cut short 10 minutes of my massage. annoying and disappointing. The sauna afterwards calmed me down and helped my relax to get over it. Atmosphere: tranquil, soothing, meditative Staff: front desk delightful, my massage therapist opposite of that Service: massage very good and eliminated 85% of my knots Room for improvement: customer service and don't cut the massage short because we're paying a lot for the service. read more

Bella is the best. Thats it . Period. Very professional and punctual. I have been with Bella for years and will follow her wherever she goes. She's amazing and has never let me down. I always show her what I would like done and she executes perfectly. Once Bella does your hair you will always go back to her. read more

I love the hair technicians at Oak Brook. Have been going there for over 10 years will continue to do so until all my people retire. However, they do not stand behind their Mario branded products. They have a return policy of 30 days and will not consider replacing something that is defective if over the 30 day mark. I purchased their hair paste a few weeks before I went on vacation and took the brand new jar with me. When I opened the jar, it was all dried up and I had to scrape the jar in order to use the product as I had no choice at that point. I presented this product to the management when I returned to the salon for a color and cut and they wouldn't even say they were sorry. Just told me to buy a new jar. That stinks! I find that to be very poor customer service. Will continue to purchase the paste but WILL NOT ,purchase any of their other Mario branded products any more. read more

Horrible massage the worst, stay away! Don't waste your money the masseuse here has no idea what she is doing, it's the worst massage I have ever received. read more

All technicians are highly qualified, friendly and helpful to suggest great products that work. Love their facials, massages and pedicures.