It's the best! The staff are amazing and I love my Jo!! I've never had a bad experience yet!

My grandson applied for a job there. His grandfather heard about the job because he tans there. He was told by an employee that he would not get the job because he wasn't a female, or gay and didn't look gay enough. Nobody in the company has ever met or seen my grandson. His grandfather will not be tanning there anymore and has cancelled his account. Even if your company feels this way why would you express that to the child's grandfather. Would not choose to give my money to a company who feels this way. read more

I love the staff here! I've not once had a problem with equipment. The girls are so friendly and helpful! It's nice to go to a place like that! I look forward to coming here! It's my little vacation! The Sun Prairie and East Madison locations are both pretty awesome! The managers are freaking amazing, and the amazingness just trickles right on down to the rest of them! Such a good vibe here! read more

The buttons that control the fan in bed number 5 which is a level five bed are broke, i pay for a membership $67 a month and the only reason is so I can use level 5, today July 9th after traveling from Marshall wi to tan only to find a sign on the door that says we are closed early because of no staff available this is at 12:30 pm. This is unacceptable I will be canceling my membership..If you can afford to operate consider selling the franchise.. read more

Make sure not to go off of the word of the employees. 100% read your contact word by word. That was my mistake. She was friendly and I thought she was being honest with me. Instead they set you up to be charged extra fees by giving you misleading information. And then fail to help you whether you've been a good customer or not. read more

there vibe is amazing and they are so sweet and nice!! the service was also amazing and so great!

Worst tanning experience ever! Bed shut off after 6 minutes of my 15 min tan. Asked clerk to add 9 more minutes . . . . She didn't know how and had to call her manager. She then says ok I set the bed for 9 minutes in room 5 . . . I was in room 3 previously . . . I asked why I had to move to a different room and she says "because every bed has to be cleaned before we can use it." Honest to God true story! read more

REALLY irritated with the front desk lady today April 10 at 9:30 AM. I rarely tan and wanted to take advantage of the $5.00 Tuesday tan special. I told the middle aged lady checking me in this when I checked in. I also told her that I did not want to burn and I don't have experience w tan beds. She put me in a level three bed for 8 minutes I was charged $7.60 which included the $1.00 eye protection. I questioned the cost upfront and she told me it was more because of taxes. I questioned the cost as I exited and was told it cost more because of the level three bed, she apologized but did not offer refund. The money is not the issue, the customer service is the issue. Honestly, lose a client over $1.30? The bed provided a good base for my upcoming trip, but would guess there are other tanning salons that treat their clientele fair. read more

Spray Tanning is my thing and I have been at quite a few different salons. I recently moved to the area and decided to try out LA Tan for the 1st time because of the awesome monthly deal. I have been in the spray tan booth 3 times and each time I come out I have huge blotches of tanning spray on my body. I told the schedulers each time and was told that I should just blot it off. I was also told the booth would be repaired and/or they are getting a new one. The booth looks old, dingy and not in proper working order. read more

I give this place 5 stars. The tanning was good but what really set this place apart from other salons was the absolutely gorgeous girl they had at the front desk. Super cute and very helpful. Also had the most lovely brown eyes I've ever seen. Think her name is Taylor. Anyways, if you want a good tanning experience this is the place to go. read more

Well I called to use my spray tans that I purchased the previous year and the staff said I had one month before the 3 tans expired. I went in the next week and told me my 3 tans expired. After requesting to talk to the manager,the manager did not even consider letting me even redeem one tan. So I paid 65.00 for one spray tan! I heard Sun Tan City has a better deal, 5.00 a tan AND better customer service! This deal lasts this entire month! You lost several paying customers, LA Tan, since I have 4 daughters also! Never walking in there again! read more

My daughter was under my account (which I paid for hers and mine). Cancelled her services, noticed months later that they still continued to take the money out of my business account. When I addressed them about this situation which was close to $400 and they some how lost the papers. They also noticed to that the last time she was aloud to tan was her last one and remembered us doing so. They only offered me 1/2 of what they took out of my account as a credit. When I cancelled my service as well, they have refused to pay me back what they credited me. Terrible service and I would not recommend ever going there! read more