I was looking for my first Rolex and decided to visit Hing Wa Lee. From the moment I met Chris, the…read moreexperience was outstanding. He was incredibly patient, answered all of my questions, and took the time to let me try on different watches while explaining the available configurations and options without ever making me feel pressured. In less than a month, I received a call from Chris that a watch was available. While it wasn't the exact configuration I originally requested, I was thrilled to purchase my very first Rolex. The entire experience exceeded my expectations. I want to sincerely thank Chris for his friendliness, professionalism, and excellent communication throughout the process. He made buying my first Rolex a memorable and enjoyable experience. I would definitely recommend Chris and the team at Hing Wa Lee to my family and friends. I look forward to returning to work with Chris again for my next Rolex or jewelry purchase. Thank you for making my first Rolex experience so special!

Came in and signed up for some models that my wife has been wanted for some time. Came to see Jay,…read moreand let him know which models my wife wanted. After some time, he was able to get it for her. Now she is a happy wife and appreciate Jay for taking the time to helps us. Will definitely come back for the great service.

Shoutout Jimmy, went to get a watch resized and he took care of me. Highly recommend coming here if…read moreyou value a shop's character.

Saturday night at the Taste of Yorba Linda and who knew that, as I walked around, not just enjoying…read morethe food, but the different vendors that I would have an amazing experience with Tatiana!!! Personally, caring, friendly and a genuine huge heart! Thank you for providing us with an exceptional customer service experience! Love our bracelets!!!

Steven a great job fixing a pin on band on my Breitling when another shop said I needed to replace…read morethe entire band with one of his aftermarket bands

Highly recommended! I had a wonderful experience at…read moreInternational Time Piece. The staff was extremely friendly, patient, and very knowledgeable about watches. They took the time to explain everything clearly and made sure I was completely satisfied. The service was professional, efficient, and trustworthy. The store has a great selection and a very welcoming atmosphere. I truly appreciate the excellent customer service and will definitely come back again. Thank you for such a great experience!

Harry was very helpful in fixing the links to my watch…read more Great service & quick It was done in less then 5 min

I came here to talk to replace my battery on my watch and the gentleman was so very nice. Very good…read morebusiness. I recommend this place two friends and family.

We've been looking for a local jeweler to have a long term relationship with and think we finally…read morefound them! Patrick was very helpful and accommodating. We ended up getting my engagement ring resized (two babies later the ring didn't fit lol), fixed a diamond that fell out of my halo, and got a new solitaire ring (both the diamond and setting from pro gems)! While we were here we ended up getting all of our rings cleaned as well. (Yay, thank you to the hubby!) My husband and I can be quite picky when it comes to big purchases like this but you can see from the 5 star reviews here that Patrick comes off very accommodating but trustworthy. We felt the pricing was reasonable when comparing to online prices and you can get your setting customized here. He was not overly pushy but also gave honest feedback where needed. He recommended going with a bigger ring size than I thought I should go with but ultimately that was the right call given hands swell in the summer and there's no guarantee I'll lose weight (I was telling him I'm in the middle of losing weight lol... maybe too optimistic on my end?) I feel like that could be a sensitive topic for some women but he handled it well with light humor. The customized ring setting takes 3-4 weeks and resizing with fixing a diamond in the setting took about an hour. We came in unannounced the first time and Patrick invited us back the next weekend where he was able to show me the diamonds I wanted in the different carat sizes and cuts I wanted. I would highly recommend checking out Pro Gems and working with Patrick for any future engagement rings, anniversary rings, or any fine jewelry in general!!

This review is too long overdue. My family has been coming here for over a decade and Corinne…read morerecently designed and made my new wedding band and helped me change my engagement ring setting. Her attention to detail is extremely thoughtful and the craftsmanship is amazing. The customer service is also one of the best I've had and I'm absolutely in love with my new pieces. Definitely going to continue coming here for my future pieces and cannot recommend more than enough for others to please please get your jewelry pieces from her!

Good place to get new battery for your watch and they can also adjust your watch band/links in…read moreabout 15 minutes. I am very pleased and happy with their competitive prices and super fast service!

They repair my diamond necklaces and my gold necklaces for a reasonable price a very good place…read morehusband and wife company really nice people

Stacey was fabulous to work with. My husband and I visited the store the other day and she was a…read morepleasure to work with. She was friendly, helpful, and had good customer service. I appreciate her ability to understand our schedule and she worked hard to make sure we were able to get our product in time. She drove to San Gabriel herself to make it happen. Very much appreciated.

A saleswoman called me a couple days after writing the previous Yelp review to remove it. She…read morebriefly apologized about how they treated me but spent the next 5-10 minutes asking me to edit/remove my yelp review as it was "not a nice language". After figuring out I would not remove it, the saleswoman asked nonstop on editing the yelp review to include a specific saleswoman name who helped me so that she does not get in trouble with the boss/manager. The entirety of the call was not to make amends, but rather have me edit the review to get a saleswoman out of trouble. I had no choice but to hang up the call after repeating 5 times I would not be doing be editing the previous Yelp review. The saleswoman wanted an edit, here is an edit she asked for.