I was looking for my first Rolex and decided to visit Hing Wa Lee. From the moment I met Chris, the experience was outstanding. He was incredibly patient, answered all of my questions, and took the time to let me try on different watches while explaining the available configurations and options without ever making me feel pressured. In less than a month, I received a call from Chris that a watch was available. While it wasn't the exact configuration I originally requested, I was thrilled to purchase my very first Rolex. The entire experience exceeded my expectations. I want to sincerely thank Chris for his friendliness, professionalism, and excellent communication throughout the process. He made buying my first Rolex a memorable and enjoyable experience. I would definitely recommend Chris and the team at Hing Wa Lee to my family and friends. I look forward to returning to work with Chris again for my next Rolex or jewelry purchase. Thank you for making my first Rolex experience so special! read more

Came in and signed up for some models that my wife has been wanted for some time. Came to see Jay, and let him know which models my wife wanted. After some time, he was able to get it for her. Now she is a happy wife and appreciate Jay for taking the time to helps us. Will definitely come back for the great service. read more

Hing Wa Lee Jewelers - Watch - Jewelry Near Me - Walnut, California

I bought my wife a watch at Hing Wa Lee and was delighted by the service and professionalism. Stacey, who was referred to me by a friend, was particularly helpful. She helped compare a variety of options and, even has been texting me some updates about other watches I may be interested in. Finally, Hing Wa Lee has a great cross section of selection from major brands including Rolex, Cartier, Breitling, Blancpain, and more. All in all, Hing Wa Lee is approachable, kind, and professional--which I feel are more than one could ask of Authorized Dealers in today's time. read more

I'm so glad I finally got to visit this place! Obviously, with all the news of smash and grabs affecting all of California, I appreciate the fact that they had a couple of security guards when I visited. They were nice and welcomed me into the store. I was met by Susan which was great because she spoke Cantonese which allowed me to practice my Cantonese since I don't use it much anymore since my wife is Caucasian haha. She was very nice and welcoming and allowed me to look at the watches they had. Unfortunately, they didn't have what I'm looking for, but she took me around and looked at other timepieces. I can understand why this place gets such great ratings. The customer service is excellent and they make sure you feel welcomed into the store. I'm sure I'll be back. Thanks again, Susan! read more

Stopped in at Hing Wa Lee jeweler on a Sunday afternoon with no appointment. I had been researching watches online and decided I wanted to pick up a watch to celebrate a recent work achievement. Hank greeted me when I entered and was very helpful. He immediately showed me several Rolexes, including an Explorer that was available. He also showed me several Tudors that were beautiful pieces. I eventually settled on the Explorer and am thrilled with the purchase. The experience was very pleasant as we chatted about different watches and their features. Hank was very knowledgeable about all the watches we looked at. I highly recommend this location and hope to be back for more purchases in the future. read more

Hing Wa Lee Jewelers - Rolex Explorer - Jewelry Near Me - Walnut, California

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We came in to have my wife's Rolex fitted for her. Jane helped us out and she was great. Jane had been in constant communication with me during the waiting period for her watch and she was amazing. I can't wait to purchase more timepieces from her. Thank you Jane! read more

Had the pleasure to have Tina as our SA. Very prompt with all our questions and very sweet. She made our visit and our purchase super easy. Thank you Tina! Now can't wait for our next one with yo read more

Hing Wa Lee Jewelers - Jewelry Near Me - Walnut, California

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I've purchased a couple of watches from this establishment, and Hank assisted me both times. He's a genuinely great guy. After visiting so many places and getting on multiple Rolex waitlists, Hank was the one who helped me secure one in just a few weeks. I know I got lucky, but he truly made me feel like a valued customer. Now I'm looking forward to getting one for my wife next. read more

Hank is the guy! He helped me pull off a surprise birthday gift for my husband and made everything super easy. Transparent, straightforward, and great to work with. I requested a Rolex and he was very transparent with the process from the get-go. He was highly communicative the entire time during the waiting period. Highly recommend! read more

A friend recommended I speak with Ivy so I asked for her. The staff was very kind and Ivy was exceptional. Very welcoming and I have been a new and repeat customer past few weeks. Ask for Ivy, she will get you what you are looking for. Now I recommend Hing Wa Lee over the others I've been to. read more

A couple times visited the store and met with Jenny. Finally over the weekend I pulled the trigger to get this Tudor. Thank you Jenny for answering all of my questions and being very helpful throughout the process. Will be back soon to get another one!! read more

Hing Wa Lee Jewelers - Jewelry Near Me - Walnut, California

Just purchased my FIRST WATCH WOOOO! Came in looking for a JLC, IWC or ROLEX watch -- however Kayleen (she's literally the best -- helped me so much!) suggested looking at other brands specifically "Ulysse Nardin" and my goodness -- put it on my wrist and never looked back. Before purchasing the watch I did some research on the brand and instantly I fell even in more love with the watch. Overall my experience with Kayleen was great, and my overall experience and Hing Wa Lee jewelers was top notch. I've gone into ROLEX, JWC, IWC, Breitling, and Tudor at south coast plaza, but those boutique stores did shame to their brand compared to the service I received from Kayleen. Let's not forget to mention the fact I never felt pressured to purchase a watch! Long story short -- give this place a chance if you're looking for a watch and ASK for KAYLEEN. You won't regret it. read more

Hing Wa Lee Jewelers - Jewelry Near Me - Walnut, California

I stopped by on June 3, 2024 to see what was in stock. I really wasn't looking to buy anything, and was just going to window shop. I had previously purchased 2 time pieces here from Agnes, and asked the staff at the front if Agnes was working today. They said yes, and Agnes met me at the door. She greeted me, and I explained I was just stopping by to take a look at what was in stock. Agnes took her time and showed me a few pieces from a few different brands, and allowed me to try them on without any pressure. She pulled out a Tudor Pelagos FXD, with green NATO strap, and I had to have it. It reminded me of an old school military style tool watch, and looked great on my wrist. The green strap looked awesome with the black. Agnes quoted me the out the door price, and I told her I'd take it. I had to have it. After doing the paperwork, Agnes explained the watch operation and warranty information, then bagged it up for me. Off I went with my new watch, and for the third time a happy and satisfied customer. Thank you Agnes and Hing Wa Lee for making it an easy transaction. read more

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I visited the store to purchase a watch as a birthday gift, and it was an excellent experience from start to finish. The store had a clean and pleasant atmosphere, and the staff were very friendly, making the consultation comfortable and pressure-free. They explained the entire purchasing process clearly and transparently, which built a strong sense of trust. Because of that, I was able to confidently purchase a great product that is usually hard to find. This is definitely a place I can highly recommend to anyone looking for a watch. Thank you to Jenny Jeong for assisting me from beginning to end. read more

Not everyday you get to experience a warm welcome. I have been to couple of Rolex Store and this is by far the best store that I felt relaxed to look around. It's indeed my lucky day and meeting Kayleen Lee for the first time made it more special. She truly is an amazing client advisor. She greeted me with a big smile. Offered me sparkling water and showed me around. Her passion for watches and her service skill is exceptional. It's my first rolex watch and she made my dream come true. Thank you Kayleen for making my visit worthwhile. I highly recommend Hing Wa Lee Walnut and see Kayleen. Kudos to the Team for taking care of your customers. read more

Hing Wa Lee Jewelers - Jewelry Near Me - Walnut, California

Jenni was amazing, professional and kind. She was able to acquire the exact piece I wanted within a few weeks. Jenni herself is a FIVE STAR; however, minus 1 star for the rest of the staff, they weren't welcoming and can use some customer service training. Also, the security guard up front can be a little nicer. Would I be a returning client...still in question... read more

We stop by today to see some watches and jewelry with my friend. She is getting her Rolex watch today. She introduced her sales Jenny to us. A great person read more

Hing Wa Lee Jewelers - Jewelry Near Me - Walnut, California

This will be my second purchased after several years. Got this gem and super happy both product & services ... Amy is my SA who always provide the best service... I will definitely recommend her to my family, colleagues and friends ... read more

Hing Wa Lee Jewelers - GMT - 2024 - Root Beer - Jewelry Near Me - Walnut, California

In June I purchased a Rolex Air-King from Amy and couldn't be happier with the entire experience. From the start, she was professional, knowledgeable, and patient in answering all of my questions. She made the process smooth, transparent, and stress-free. The watch is absolutely perfect, and I wouldn't hesitate to recommend her to anyone looking for a high-quality timepiece and excellent customer service. I've been wearing it almost every day and can't wait for my next one! read more

Hing Wa Lee Jewelers - Purchasing Rolex AirKing - Jewelry Near Me - Walnut, California

My fiance and I are getting married and Jenny helped us get the Rolex watch we really wanted! From the beginning to an end, Jenny was very kind and professional. She made us feel extremely comfortable and answered all our questions in a very friendly manner. We're so grateful and we highly recommend Jenny!! read more

Hing Wa Lee Jewelers - Jewelry Near Me - Walnut, California

Kayleen!!! Best AD ever, she gets the watches that I always wanted. in timely services, and promptly follow ups! Merry Christmas and making my day awesome everytime, more collections are waiting at this awesome stores! thanks guys! read more

Hing Wa Lee Jewelers - Jewelry Near Me - Walnut, California

I have been coming to Hing Wa Lee, Walnut for quite some time now but never had the chance to write a review. I have only good things to say about this store and especially Agnes. She has helped me grow my collection substantially and the love I has forever changed. My most recent purchase is probably the watch I wanted the most and Agnes has helped me acquire this beautiful time piece. I always enjoy buying a new watch from Agnes as she always helps me choose the best! The professionalism from Agnes and HWL has never disappointed and has always been top notch. I will definitely be back for more and Agnes will always be my go to! I thank you again for all the help! read more

Ivy is a great sales associate at the Walnut Hing Wa Lee. She was great with consistent and patient communication which resulted in us acquiring our desired Rolex :)!!! She is professional and friendly, so if you're in need of some luxury goodies she is your girl. Also, the store is spacious with lots of eye candy on display and parking is ample and only a few feet from the entrance. read more

Yet another stellar watch-buying escapade with Kayleen at Hing Wa Lee! Kayleen's expertise turned the purchase into a walk in the park. She skillfully steered me to a "superhero" watch with Marvel vibes... hint, hint. The real hero here is Kayleen, transforming the purchase into one of the most memorable events of the year. I walked away with a watch I love and an experience to remember. If you're in the market for a watch and a dash of fun, look no further - Kayleen at Hing Wa Lee is your watchful superhero! read more

Buying a Rolex here was great, easy and fantastic. The salesperson Ivy Hu made the process wonderful. She was patient and direct. She treated me very respectfully and proper. She made the buying experience smooth. I definitely recommend this location for the purchase of a luxury watch. read more

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I would like to give a huge shout out to Kayleen Lee for an exceptional customer service. As soon as we set foot inside the store , she welcome us warmly like a guest in her own home. She is very passionate about her job and our experience on our second purchase of Rolex watch is very memorable and magical.. read more

Jenny was fantastic! I came in without an appointment, looking for a Cartier watch. She helped me track down the one I wanted and made the transaction easy and simple. I highly recommend visiting Hing Wa Lee Jewelers and asking for Jenny for high-quality service. read more

Hing Wa Lee Jewelers - Cartier Santos Dumont - Jewelry Near Me - Walnut, California

Jenny is the best in terms of care and attending to all our needs! As a wedding present, we really were searching for the perfect Rolex and Jenny stepped in to show us exactly what we were looking for! She communicates very professionally and follows up quickly on any updates to our questions. Jenny is very knowledgeable on all things about our watches. I would highly recommend coming to her for any watch or jewelry recommendations/purchases! We are very satisfied and will be back again! read more

My husband and I were looking for his first Rolex watch and were helped by Amy. She was very kind, professional and knowledgeable, and helped my husband find the model he was looking for. Amy also followed up with us regularly via text messages and answered all of our questions. Thank you again, Amy, for the great service! read more

I stopped by last year November to get my Rolex Explorer 39mm fixed and was greeted by Ms. Jenny who was one of the best people I ever met. During the visit, she showed me different Rolex models and she was very patient and answerer all my questions. She helped me choose the right Rolex that fits my wrist. Today I got my first new Rolex Explorer II from her and this watch is very beautiful. I'm glad I met her, and I will buy my next Rolex from her soon. Thank you, Ms. Jenny, for being so kind and helpful. read more

Hing Wa Lee Jewelers - Jewelry Near Me - Walnut, California

I just made a purchase today with Ivy Hu and we wanted to say a HUGE thank you for a great buying experience. We only wanted 41mm Datejust with diamond. Ivy was very patient, she suggested the best color and size and gave us such a honest opinion. Thanks Ivy for the best experience buying my first Rolex piece!! read more

If you're in the market for a Rolex--or any luxury timepiece--ask for Ivy and thank me later! Ivy helped me find the perfect Rolex for my wife, and the entire experience from start to finish was smooth, respectful, and honestly enjoyable. She wasn't pushy like some salespeople can be. Instead, she was patient, professional, and always made sure I felt confident in my decision. You could tell she genuinely wanted to help me find something meaningful, not just make a sale. What really stood out was how consistent and thoughtful she was--texting me whenever a new piece came in that she thought I might like, or just checking in to see if I had any questions. That kind of follow-up and care is rare these days, and it made me feel like a valued client, not just a one-time customer. Ivy is also extremely knowledgeable about Rolex watches--from the history of each model to the fine details that make each piece unique. She took the time to explain everything clearly, and I could tell she takes great pride in her work. It's no surprise someone like her is trusted with such high-end clientele. I will absolutely be recommending Ivy to all my family and friends for their next Rolex or luxury watch. When someone treats you with that much respect, professionalism, and care--it's only right to pass it forward. People like Ivy are the reason businesses grow and succeed--because she builds real relationships and represents her store with honor. She is a true asset, and I wish more salespeople were like her! read more

I had an absolutely great experience with Jenny Jeong...She took the time of go over several watches and never rushed me. She exceeded the expectations by showing me wonderful looking pieces, some that weren't on the floor. Thanks to Jenny and her professionalism the experience was the best. If you're coming to Hing Wa Lee, please look for Jenny. read more

Hing Wa Lee Jewelers - Cartier watch - Jewelry Near Me - Walnut, California

We visited Hing Wa Lee this past weekend because my fiance was interested in trying on watches. We walked up to the security guard and he let us know that someone would meet us at the door. Shortly after, Amy greeted us at the door and asked how she could help. My fiance was upfront with her and let her know that he had been looking at a few watches online but wanted to see what they looked like in person and wanted to try some on. We started off on the Rolex side and they talked about the different types, what he liked, disliked, etc. She was extremely helpful in guiding us through the process, giving us facts about the watches and what can and can't be done with the different straps. Eventually, we walked further into the store and ended up at the Tudor section. We were then passed off to Hank, who was equally helpful and extremely knowledgeable when it came to watches. My fiance did end up purchasing a watch and the transaction went smoothly. He did a great job of explaining how to properly set the time, how to use the chronometer and helped with removing links so the watch would fit perfectly. He even answered some basic questions I had because, let's face it, I know nothing about watches. I highly recommend visiting this location, especially if you're unsure about what you're looking for! I never felt like they were being pushy or rude, instead they were patient and understanding. Watches can be fairly extravagant purchases, so you never want to feel pressured into buying one or guilty for not. Their customer service was top notch and they left a great impression. We wouldn't hesitate going back to them in the future for other watch purchases. read more

Jane Wang is an excellent sales associate and I've been happy to be able to do business with her. She is very knowledgeable across all brands and is very responsive with all of my requests. Looking forward to doing more business with Jane in the future! read more

Kayleen has been so helpful throughout the process of finding my husband his dream watch. She's very patient and was absolutely accommodating. Highly recommend, thank you! read more

Jane Wang really knows how to take care of her customers and make them feel appreciated, unlike a lot of other dealers that make you feel like you are an inconvenience. She takes the time to explain the products and is never pushy. Exceptional service as always. Been coming to her for years and will continue for years. Thank you Jane and Hing Wa Lee! read more

Hing Wa Lee Jewelers - IWC Mark 18 Le Petit Prince added to the collection - Jewelry Near Me - Walnut, California

Not sure of this place. When I arrived a woman just unlocked the door but walked away without greeting me. It was strange. However, Hank called from across the room asking if I needed help. I had emailed him before arriving. Hank was very knowledgeable and helpful. He took my information and noted the models of watches I was interested. As Hank was helping me a man walked in the door and the same lady who ignored me was very welcoming to him and asked if he wanted anything to drink. That same man was then waiting and staring as I continued to speak with Hank. I did feel uneasy that another customer could over hear my personal telephone number being openly repeated by Hank as he confirmed my information. We are still awaiting a call or text from Hank about the watches we are interested in purchasing. Still very confused by the indifferent and uneelcoming treatment I received. read more

My husband and I bought watches at a Hing Wa Lee location years ago to celebrate our wedding. This year, I wanted to celebrate our milestone anniversary and birthday with another set of watches for us and visited the Walnut store. With Agnes' help, I was able to get a watch I love fairly quickly. Agnes kept in touch with me and we narrowed down to a couple of watches that would best fit my husband. Then with some divine intervention and Agnes on my side, we got my husband his beautiful watch yesterday. He is over the moon and so am I. My purchasing experience with Agnes and Hing Wa Lee has been exceptional and I am already looking forward to my next visit! read more

Hing Wa Lee Jewelers - 36mm Datejust - Jewelry Near Me - Walnut, California

Amazing experience with Jenny who took her time to show us their range of watches. We were lucky enough to be able to buy the watch we tried on. Couldn't recommend enough ! read more