Very accessible Visitor Center with views of the Glacier just a short distance from the bus and…read moreshuttle drop off location. Visitor center has an elevator to the 2nd floor that provides insight, views, and toilets. If in Juneau via a cruise ship you can access the park via both shore excursions and tour operators. No real complications on May 5, on that clear dry day, though 5 cruise ships were in port making the park entrance busy with both tourists and transports. It was a nice way to see a glacier, but the initial park area was crowded, so do not expect to escape from the bustle of tourists unless you explore deeper into the park.

Extraordinary! If you are in Juneau or coming into port from a cruise, you need to come here! I…read moreactually went at the end of April. It was raining, but just bring an umbrella! EXPERIENCE: You must do the Nugget Falls trail. It's flat, easy, and takes you to the waterfall in less than a mile. The waterfall is stunning. You will be very close to the glacier from there! The trail itself is a fairy tale. Greenery, ferns, moss, rocks, and small waterfalls surround you. You will want to stop and take pictures of everything! OVERALL: This is almost an emotional experience. I want to go back one day and I'm so grateful I was able to experience it.

They cancelled our Tracy Arm tour 24 hours before we were supposed to go with no explanation. They…read moresaid they would refund the money to the credit card, but 45 days later they still haven't. They never returned any of my emails or calls. I have had to open a dispute with my credit card company. Shady people with terrible customer service!! AVOID!!!!!!

I believe we were scammed by this company. We experienced and the Juneau Chamber of Commerce has…read morereported that several people have reported being scammed. The scam is to get you to pay upfront. In our case in January 2023 for a July 2023 excursion. Then, the evening before the trip you'll get a text and email stating the trip is cancelled because they failed a US Coast Guard inspection. They probably don't realize, in my opinion, that they have not only committed local transactional related fraud but because they used email and text as a tool to complete the fraud across state lines, they have now committed federal wire fraud. And, I spoke to them on the phone and I kept my call history. Federal crime! Tisk tisk. "Here's Johnie."

Thank you to Mari B and Moe E for helping me retrieve my iPad Pro that I left on a flight into…read moreJuneau. Those two gal's really saved the day by going the extra mile to reach out to the staff at the aircraft's next arrival city and haven then secure it and retire it on the next flight back to Juneau the following day. I appreciate their help more than I can express and so... THANK YOU !!!

One of the worst shipping experiences I have ever had…read more On December 17th I finally picked up a crated package in Juneau that was scheduled to arrive 11 days prior. It would have taken longer, but I was told the package--due to the holiday season--was subject to be bumped for "weeks" if not upgraded to priority. I found this odd and unprofessional--the fact that in order to receive the package I had already paid to ship, I would now need to pay a premium to see it anytime in the near future. And although, the service member I spoke to on the phone left a bad taste in my mouth due to their "take it or leave it" demeanor, I begrudgingly took it. Once the package arrived, I went to pick it up. The crate was loaded into my truck via forklift, and it was shortly after unloading that I noticed the crate and contents inside had been damaged by the/a forklift. When I went into the Alaska Air Cargo office to deal with the issue, I was told (once again in this "I could care less" attitude) that the damage was noticed when they had unloaded it from the airplane. I'm not sure why they did not mention this to me before loading the package into my vehicle, but nevertheless they said the damage MUST have occurred in Anchorage and to now sit quietly and fill out a small mountain of paperwork for my trouble. Which I did. "How long will it take to hear back on this claim?" I asked. "I don't know, a few weeks or months maybe" I was told. I followed up with emails every few weeks. Sometimes I would hear back and would be told that they were "working" on it. Sometimes I would hear nothing back. Finally, I called and got ahold of someone in March who told me that there was nothing they could do, and that I needed to talk to the person who shipped the package and have them open a new claim. Awesome. I did that very thing, but at this point, being months after the incident, was told the statute of limitations had run out and it was case closed. So here I am. With a formerly priceless 19th century dresser, shipped all the way from Japan, only to have it destroyed by a (presumably stoned) forklift driver--and not even an apology from Alaska Air Cargo. So, I guess the point of this long winded story is to say that this company is the devil and I would rather hand carry my shipments on foot, over the glacier, than give them another penny.

It was super fun, the ride was smooth. All the employees were very nice and helpful. I had a great…read moretime!

What an amazing experience. The staff were all wonderful, friendly, and knowledgeable. This is a…read moretour that you absolutely need to do if you're in the area. Walking around on a glacier and getting to see it from above will be a core memory that will last a lifetime. It does get chilly up there, make sure you have a scarf and beanie. They do provide you with clean, weather appropriate clothes to wear during the tour, and you even get to scoop up a can of glacier water to drink!

I recently flew with Alaska Airlines for the very first time!…read moreAnd what's weird is...I have completed a lot of traveling and exploring around Alaska (all with local/regional/carriers on propeller planes), yet finally, I had the opportunity to fly ALK. I took their once a day afternoon flight from here in Juneau (JNU) to Gustavus/Glacier Bay (GST). When I looked up fares online...it was pretty basic... It was the same flights, same times, same prices. $108.50 each way = $217 in total. JNU 4:03pm --- GST 4:40pm GST 5:40pm --- JNU 6:12pm With the final total of $217, I got to choose my own seat for both routes without having to pay any extras. I was able to simply pick my seat at the end of the online booking process. Again, included in the $217, I was able to bring a carryon bag and place it in the overhead compartment of the Boeing 737 Jet. No fee for this. And then, I placed my bookbag underneath the seat. I don't know if Alaska Air charges for checking in luggage? I didn't have a large suitcase, so I don't really know. I also liked how simple the booking process was on Alaska Air's website. I downloaded the Alaska Air App and appreciated how I was able to check-in for my flight 24 hours in advance without having to create a username and passcode like I've been forced to with other airlines. In the end...I'm not from Alaska, and they don't really cater to routes where I'm from in South Florida...so it was nice to be able to just check-in as a guest without any hassles. Stepping back just a moment... From Juneau Airport, it's pretty much all Alaska Airline routes. Obviously, Alaska would dominate the capitol city here in Juneau. I noticed inside the airport there was a small check-in counter for Delta, though I didn't see any departures or arrivals for them on the overhead board. It was all Alaska Air. I did observe 2 small seaplane carriers with passengers waiting in front of their ticket counters. I didn't catch the names though. While waiting at Gate #2 passing through security...I saw Alaska Air had all 6 of the Juneau Airport departure gates. There's a small seating area with enough spots to accommodate people. Towards the left hand side was a small food cafe. Another little extra...whenever I fly an airline for the first time, (although they rarely carry them anymore), I always ask for those little souvenir "wings" that they sometimes or at least used to carry around. Lol, I have a pair of wings from almost every airline. I asked the gate agents and flight attendants on both routes if they had a pair to spare and unfortunately they didn't. But...everyone I inquired with was very considerate, and smiled to me knowing those wings are cool little keepsakes and...they all happily searched for extras. So, no problem, it wasn't meant to be, but I appreciated their efforts. Finally, I had no issues with either of my flights. Granted...this Juneau to Gustavus route was literally...20 minutes flying time in each direction...so what could really have gone so badly, lol? In the end, I was happy for Alaska Airlines to be part of my National Parks journey to Glacier Bay, my 62nd NP overall. I am grateful I finally got to experience them after all these years.

The airport isn't bad, just small and surprisingly the TSA wait times are extremely slow. The polar…read morebear on the 2nd floor is cool though. I wouldn't take this airline on a regular basis, but since this is the only option that gets me out of Alaska guess I have to. Several times, they have made unplanned stops that aren't listed on the itinerary but the ones you find out about as you're boarding the plane. Thanks for making me an hour late to Seattle, even if I was only spending the night there. And there's really no way to change your flight reservation once it's been made without being too costly, unless you fake your own death... good luck with that. Southwest, please expand your service soon to Alaska!

We travel frequently to destinations all over the country and this location is by far the most…read morecustomer friendly car rental location I have ever been to. The staff are super nice and go out of their way to help you.

We rented an SUV from Alamo Rent A Car in Juneau and cannot say enough good things about the…read moreoutstanding customer service we received. Our flight into Juneau was scheduled to arrive late and then was further delayed, meaning we would arrive after Alamo had closed for the evening. Having visited Juneau before, we knew transportation options would be very limited at that hour. Since we were traveling with a baby, we were especially concerned about how we would get to our lodging. I explained our situation to Mark at Alamo, and he went above and beyond to help us. He spoke with his manager, Jacob, who graciously returned after closing time to ensure we received our rental vehicle. Both Mark and Jacob were incredibly kind, professional, and genuinely focused on helping us. Their willingness to accommodate our situation turned what could have been a very stressful experience into a smooth and positive one. We are extremely grateful for their exceptional customer service and commitment to taking care of their customers. We highly recommend Alamo in Juneau and especially want to recognize Mark and Jacob for their outstanding efforts. Thank you both for going the extra mile!

Airport is small but efficient! My arrival was smooth and my departure smooth as well. Security…read morecheck point was quick and efficient. Only one spot for food but to be expected for a small airport.

I flew into Juneau International Airport from Anchorage and back. JIA is a small airport. It's…read moresuper easy to get in and out of. There was also zero wait time for TSA security check. From getting dropped off curbside to dropping off bags at the airline, going through TSA security and finding your gate, it's all a seamless process. I'm so accustomed to giving myself time for all the above that by the time I was finished, I had nearly an hour of wait time at my gate. There is a small gift shop on the main level. I don't recall seeing food or coffee options. They may have had these. I just didn't take notice or remember seeing either options. Airlines staff were friendly and personable. What I enjoy the most about this airport is that it doesn't have the drama and over abundance of people that other major airports do. Also, downtown is about a 15-20 minute drive from the airport. Uber, Lyft and taxi services are available to get you to your destination. Again, since Juneau is such a smaller airport, getting in and out is very seamless. Something to keep in mind is that you will most likely have a layover in another airport prior to arriving at your destination. I don't see this airport being a hub. As for me, I flew direct to Anchorage then hopped on another flight direct to Denver. Overall, I was impressed. I plan on visiting Juneau again so I'm looking forward to using this airport another time. I may even use it more often after possibly becoming a Juneau/Douglas resident.

This stop was part of our cruise excursion. Was very organized, and the employees were welcoming,…read moreenthusiastic, and informative. We were here in early June and sadly there weren't many flowers yet, but we enjoyed the mini tram ride that took us into and through the forest & gardens. The views were spectacular, and we were fortunate to have beautiful weather as the day was warm and sunny.

Fun day exploring Glacier Gardens in Alaska. Upside down trees cover the landscape with flowering…read morebushes. We experienced a couple of black bears that were spotted very close by.