Went in for a gel mani and regular pedi and pretty much didn't have to wait which was good. However, things went downhill from there: the middle age lady who sits in the second table from the door did my gel mani, but for some odd reason she put up a fight for every single little request I made. Right off the bat, since I have very dry cuticles, i asked to please soak them a little bit before she cut the cuticles. She insisted that it's not good to get the nails wet before doing gel, as it would not last long, which from experience I know to be untrue. So I told her that is fine with me and I've soaked many times prior to gel mani. She then continued to try to talk me out of it, and finally gave in after I insisted on it. I also had a nail that broke from the middle so I asked her to wrap with silk wrap, and she took out a box of acrylic tip and attempted to put it on and told me that silk wrap wouldn't work. Since I had had it wrapped many times previously, elsewhere, I insisted to have silk wrap. She only obliged when the boss who was sitting next to her told her she could wrap it with silk wrap. Next, she started filing my nails and asked if I wanted square or round to which I replied square. She then told me my nails are "extremely extremely" short, and repeated once more that they are "extremely extremely" short, so square wouldn't work, then proceeded to shape them round. I had to tell her to stop because I said I wanted square, she then repeated that it would not look symmetrical because my nails are "extremely short" and I should do them round. I then had to tell her not to worry, and to go ahead and shape them square. Next comes to the silk wrap, once she put it on, she did a half ass job filing it down leaving the nail looking crooked, and ironically after all that talk of symmetry, the nail was sharp as a 90 degree angle on one corner and slanted on the other. So I asked to shape the sharp corner to match the other corner (since she was all about symmetry), she then said if she filed it down too much it wouldn't look wrapped. So I asked her if she couldn't tell that the two corners looked different, and all I was telling her was to make the two corners look the same, she then repeated that same non-sense again. So now I called the boss over to come over and take a look at it but he just looked at me with a blank stare. Oh, just in case you were wondering, there was no language barrier because we communicated all of this in Chinese. So I had to ask the customer next to me to look at it and ask if she could see that it is asymmetrical, and she agreed that the sharp corner should be filed down a bit. It was only then, that this ridiculous worker agreed to file down the corner that was a 90-degree angle, and all while giving the same unwarranted disclaimer "I'm filing it because this is what you want. Don't say later that it looks like it wasn't wrapped". After all of this, the gel mani came out looking very mediocre, the bottom boarder looked very crooked, which from my experience, means that this is not going to last long. What's more ridiculous than this rogue worker, is that the bosses (husband and wife) witnessed all of the exchanges and not once interfered; all they needed to tell the worker was "GIVE THE CUSTOMER WHAT THEY ASK FOR", it's that simple.
This place charges $30 for gel mani and $23 for regular pedi, which is not crazy expensive but certainly not cheap either considering the neighborhood. The poor quality of work and the lack of care for customer service makes me wonder how they expect to survive long in this business. Getting a mani or pedi is meant to be a relaxing/ pampering experience, and getting aggravated negates the whole purpose; I don't know why this business fails to realize this. Needless to say, do not recommend this place to anyone. read more