I made an appointment with the above company on February 19 for a February 28 cleaning. I received…read morea text message at 9pm the night before stating that all appointments have been canceled due to weather. As someone who is a supervisor and leads a team on daily basis, I completely agree on ensuring everyone is safe, especially when weather can be dangerous. In the text message the guidance given is to reach out to the company and reschedule. The very next day on March 1 I reach out to the company to reschedule. I receive a text message back two hours later stating that there is an opening on Thursday, 2 March at 12:30pm. I agree to the appointment. The day of, at 12:30pm I text at 1231 and mention that I am home, please advise when you arriving. No arrives, calls, or even sends a text. The company is a no show. I call at 1246 and no one picks up. I receive a response at 2:07pm I'm guessing from the owner since the person never identified themselves mentioning that they have COVID and have been hospitalized since Tuesday night and that there secretary was supposed to reach out to me an led cancel. I text back to summarize my experience and mention that maybe the secretary needs more training and it would have been nice to have received a phone call so I could schedule with someone else. I receive another text message that I felt was unprofessional and telling me that we are all "human" and that "this is not in my hands" and that "I have a second job, I work in a hospital, maybe I get infected there" as there are continuous apologies. Here are my concerns: 1.) When originally canceling the appointment due to weather, sickness, etc it should NEVER fall on the client to be the one to reschedule. Proper customer service entails the company reaching out to the client and making the effort to reschedule. This shows that the clients business is indeed important. 2.) The need to communicate through text message should be limited. Pick up a phone and actually talk to your client. This can help alleviate any misconstrued information and it shows your clients that they matter. I wish I could have experienced what the other reviewers experienced, however, the ball was dropped big time. I'm also in the process of moving out of my condo in two days, and this experience really didn't help.

This team is amazing! Prompt service and reasonable prices. Their business is growing and I'm glad…read moreto be apart of it. Communication has been fast and polite. The deep clean team went the extra mile for my family and I can't wait to have them back Bi-weekly. My house has never felt so clean! Give them a try you will be very happy with the results.

My house was a mess, they had their work cut out for them. They showed up and had the whole place…read morelooking like a brand new house in less than four hours, and at a very reasonable price. Fantastic work, I would recommend them to anyone. If you need your place cleaned and cannot , or do not want to, do it yourself ... this is the place to go!

I have had a horrible experience with this company. Every week people I've never seen before show…read moreup to clean my house because their staff turn-over is so high. The last straw was when some valuable pieces of jewelry went missing from my bedroom and that of my daughter. Of course the company denied it was their cleaners who took them. I was told I must have "misplaced" my jewelry. How convenient! I was told they do background checks on their workers but I have my doubts after this. Seems like they pull whomever they can find off the streets willing to work for minimum wage. After this experience I will never allow Choice 1 Cleaning into my home again!

I paid for deep cleaning and did not get any of the services that were offered with deep cleaning…read more I had to vacuum and clean my floors myself after they left. Only there for 2 hours. False advertisement and charged for services not given. Would not recommend. Update. The manager contacted me. Was passive aggressively rude. Refused a refund and told me I was basically wrong. STAY AWAY!! UPDATE to the update. I have now been contacted that I had excessive pet hair and it's their policy not to clean that. So seems the story changes by the hour. I have a 2 month old kitten who weighs about a pound so he must just be shedding everywhere in the three weeks I've had him. What a joke!!! Basically their deep cleaning feature is just something to make you pay over $200 for subpar work. They will not complete the items the promise on their website and then make up random lies to defend why they won't refund money for services not completed. This is the worst customer service I have ever dealt with in my life. With any business. If you want to be ripped off and treated poorly when you question it then I'd choose this business. The response the owner has given here is completely untrue and ridiculous. I filed a complaint with the BBB for services that were not provided and their response was that they will give me my money back if I removed my reviews from online. Basically extortion. I would rather let them keep every dollar than let them bully me into removing my ACCURATE review of their terrible business.

I just finished my walk through with Kristina's cleaning, I had them do a move in deep clean on a…read moremill/ loft apartment about 1900 SQ FT. I had a great experience from the time I contacted them to the end of the process. They were friendly while booking, listened to me and were realistic with pricing. They got me in as soon as they could as well. I have a strange parking situation and they were able to text the night before to tell me how many were coming etc. The two women that cleaned were so nice. They worked really hard and listened to my concerns. When I came back the place looked great. I paid extra for them to do the stove/ oven and it looked brand new. I feel comfortable moving my things in now due to their attention to detail. I would use their services again, will most likely have them come in a month or so to do a light cleaning. I would request the two women I had, Ziomara and Janine? (I'm so sorry if I spelled or got them wrong. I'm terrible with remembering names) They went above and beyond. Thank you for making my move in less stressful. I appreciate it!

This company sent a guy out in the middle of the night for us when our pipe beneath our kitchen…read moresink burst this winter. We rent, but we rent from family so we were extra concerned about them doing a good job and taking care of our wood flooring just off the kitchen. The tile had been draining straight to the dining room and we didn't want the wood to warp. They dried it all out for us with a method I don't remember the name of but it was greatly appreciated. They worked with my aunt on the paperwork because she's the owner but they were great about making sure to coordinate timing with us.

Got a call a week ago from my parents neighbor that water was coming out of my parents garage. A…read morepipe had let go in the upper level and coming through the ceiling in the garage. My parents were away and I had to deal with this mess. Their insurance company referred us to Servpro and I can't believe how amazing they were and they handled everything for me from start to finish. It was reassuring as I live over 2 hours away. CJ did a great job communicating what needed to get done and how long everything would take. I was there this weekend and my parents and I were extremely pleased. It looked better than it did before. Awesome job everyone!! Would highly recommend.

Paradise is the best. Don't look any further. Used them twice and they are reliable, trustworthy,…read morehonest, efficient and responsive. Plus they do the best job. Cannot say enough great things about Amy, Mike, Israel and the gang . They navigated me out of two really horrible situations and they work with you and your insurance company. Even if you have to fight the insurance company. They really know the value of customer service. I wouldn't hesitate to use them and to recommend them. You can still eat off my basement floor that they remitted 11 months ago.

We are in the process of moving to the South Coast from rural New York State. I had arrived at our…read morenew home to simply shampoo the carpet in our finished basement, but found a couple inches of water, saturating the downstairs. There was also a mold issue in a different part of the basement. I called Paradise on the recommendation of my home insurance company; I could not have asked for a more professional, courteous, and friendly response than I received from everyone at Paradise. Superior work, efficiently executed. If I could give them 10 stars, I would. Thank you, Israel and crew. You're just the best.

We hired Home Maid Cleaning Services for a rather large and dirty project. An apartment that…read morerequired top to bottom cleaning, decluttering, sanitization, and more. Home Maid Cleaning Services went ABOVE and BEYOND working with us, exceeding our expectations. They helped our client return to a safe and clean apartment. We cannot thank them enough. I do not hesitate recommending them to anyone. We hope our program can continue doing business with them.

I just had Ligia and another woman come to my new apartment to do a deep cleaning of just the…read morebathroom and kitchen. I paid an extra 90 dollars for my fridge and stove. I had to leave for work so I paid her and left but was shocked when I got home. I posted a picture of the tub and the right half is what I did after she left. The stove was barely touched other than a quick wipe down. The window sills and any fixtures weren't touched. There was actually a dead beetle left right out on the bathroom window sill. They didn't even touch the tub by the looks of it. I have now done it all myself and asked her for at least half my money back but she just kept talking over me and saying god bless you at the end!! Worst experience I've ever had with any service.

The owner of Angel's Cleaning is a very nice woman. She deep cleaned my place in about 3 1/2…read morehours. It smells and looks great.

Do not use this company. If you are first time customer, they request NON-REFUNDABLE deposit of…read more$100 dollar on the website's FAQ. My wife got charged $200 instead. We want to reschedule since our timeline changed. They now charging ANOTHER $100 dollar for cancellation fee that is nowhere to be found on their website. Be careful dealing with this company. I rescheduled my carpet cleaning with another company with a simple phone call and no deposit required. Update: Buried in a Terms & Condition link in the email which does not require you to agree to, I found a $65 late cancellation fee along with all other conditions and fees. Yet, my wife got charged $100 instead? Disputing this with my CC company on a TOS that we never agreed to.

Our home needed a thorough cleaning so we decided to go with So Clean. My house has not felt this…read moreclean in a while! My wife and I decided to use their biweekly house cleaning services to help us keep up with the cleaning at our home. I highly recommend So Clean for your house cleaning services!