just moved to Wilbraham recently and needed to find an auto repair shop…read more a friend suggested Ken's so in the last two months I've brought my wife's and my car there for oil changes, brake work and tire sensor issues. each time they serviced the cars they got the car in at the time they scheduled, they kept me aware of how the repair was going and performed the repairs in a very professional manner for a fair price. the most recent visit was for what I thought was a faulty tire sensor, turned out to just need to be reset. they spent the time to schedule, analyze and fix the problem at no cost to me. the guys that work there are friendly, knowledgeable and helpful including the owner who is usually there working around the shop. the shop is well run with a vey spacious, clean and comfortable waiting area. anyone looking for an experienced, quality and reasonably priced repair shop I highly suggest you schedule your next repair with this shop, I'm confident you will not be disappointed. Very satisfied customer, K. LaFlamme

Very helpful. Promptly assisted with a dead battery problem and replaced it. The battery had to be…read moreordered, but despite me being a walk-in they got it all done within an hour (because of the battery delivery).

I arrived at 10:45 a.m. this morning for a state inspection at Brad's, which lists its hours as…read moreopen until noon on both its website and on the service door entrance. There was no sign on the door or at the counter about closing early or stopping inspections. I waited about 15 minutes before being told by the inspector that he wasn't doing any more inspections for the day because he was tired after being there since 8 a.m. He said he told the customer before me that he would be his last inspection -- but another customer wouldn't be responsible for telling me that, and he did not. If there's a cutoff time for inspections, it really needs to be clearly posted so people don't waste their time showing up well before closing and being turned away. Very poor customer service. I do wonder whether the owner or manager is aware of this decision to stop inspections early and the impact it has on customers.

Always the best!!! The staff is so friendly. The mechanics always do a great job! Never have ever…read morehad an issue. Pricing is always fair or the best price for great service. 5 star plus plus!!!

A trustworthy mechanic who goes the extra mile, in advising you of your vehicle's issue, and always…read moreprovides a comprehensive estimate before work is done. Chris is knowlegable and makes it a point of keeping you and your vehicle on safe ground.

Highly recommended I wouldn't go anywhere else. I had a transmission problem they took all the…read morestress off me and handled everything with my warranty company. Very efficient and have had other things done there and never a problem. Top service

Second to none Everything was awesome…read moreQuality, dealing with insurance frequent updates always on top of things The one bright spot with my accident Can not be beaten

My family has relied on Mastercraft's expertise many times and have been very pleased with their…read moreservice and professionalism. Every staff member treats customers with respect and courtesy. Prices are fair and you know about all costs up front. We are very grateful to have found such an excellent auto body shop and our cars look fantastic when they're done!

I called last minute for repairs on my vehicle, and they were able to fit me in. They were great to…read moredeal with and maintained communication on what was needed to be done. They gave me the estimate on the repairs, inspected the vehicle and called back with recommendations, observations and any adjustments in pricing, The work was done quickly, and it was a great experience.

Our work van needed a very serious brake job and they absolutely knocked it out of the park. We…read moreneeded the van back quickly for upcoming work and they were able to turn it around in one day! They went the extra mile because they knew how important it was to get the van back to us. We've been bringing our work vehicles here for the last two year and will continue to come back! 10/10

Within days of making an appointment for my antique 40 year-old Corvette, I dropped it off for some…read moreservice to the ignition system Quickly diagnosed and serviced, under budget and delivered on time, I am back getting on with my life enjoying this car! This is a trustworthy business, that completes repairs to satisfaction, at fair prices Thanks again, Laurel Automotive Service! I look forward to my next visit with you regarding my new Acura

John and his team are incredibly talented technicians! They have the latest tools and equipment to…read moreget your car fixed properly the first time. At the correct cost. They truly care about your car. It is not just a job to them. It is a passion!

Excellent people I recommend them to anybody in this western Mass area excellent service skills the…read morepeople are friendly they listen to you. I didn't you. I did not use the service however just by what I saw and how I spoke to the people they're excellent.

Got my 1997 Mercedes-Benz resurrected at this place! Long story short, I got the car stuck in…read morelimp-mode. I'm normally a DIY type of guy but do not have the appropriate dealer-level equipment, and actually, not many other shops around have it either, but these guys did! I mostly just needed a TCM system reset, but Bruno went above and beyond, helping me diagnose some other minor issues I had with the car. Limped my way over there in 2nd gear, and less than an hour later, I was able to drive out with a big smile on my face, car shifting through all the gears, better than ever.

Stay gar away from this place, 1400.00 for what? Transmission same as when I brought it there,…read morewe'll except for the 900 miles they put on the car driving around all month... where are my valve covers you said didn't fit? Not in the trunk with the 2 dash speakers you were suppose to install, instead you pulled the door panels broke the clips and screwed them back on, what a hack! If you own a nice car don't bring it here, this place is no good! Can't wait to check the timing that you said you set... and thanks for installing the rear speakers crooked and with 4 of the 8 screws... could have done a better job myself and lesson learned do it my self next time or find someone that actually knows how to work on cars.

Was recommended to by a store owner. He was so serious when he told me how good this shop was. I…read morejust bought my car and was nervous because it was used. Russ checked everything out and didn't try to sell me anything. "Great buy" he told me. A month later something broke which could have cost over a thousand dollars. He took out a spot welder and fixed it for $25. This shop will now be the go to place for everyone in my family.