Great service and solid advice. Replaced my Jeeps engine when it needed it. Highly recommended.

Rob swore I had 3 leaks in my catalytic converter. I said it was fixed 3 years ago. He says well there's 3 puncture holes. Sure. $1500. Quote. For pipes n exhaust n converter. Converters last longer than 3 years. Fishy right? Well. Brought to another garage that lets you see what's up n under the vehicle. Funny how some places think you don't know anything about vehicles. I used to help work on them years ago. He thought stupid female right. Well. $350 later it's fixed by another place. Exhaust only. N lie about miscommunication. It was said repeatedly holes in catalytic converter 3 punctures what a joke. Can't lie around that one. N witness sitting right there. Wondering if you lied about her vehicle issues too. Probably read more

My family has been bringing cars to Quality Auto Care for years. Some of them had some crazy issues, so Joe would probably even remember them if I was to discuss them here... Their rates are very reasonable, and they work hard to find the problem and fix it for you cheap. On a couple occasions we had issues that couldn't be immediately diagnosed, and Joe simply kept the car overnight and drove it home instead of his to get some first hand experience. The next day he'd get back to us with what he found, and an estimate before starting work. (often a couple options even, such as "I found the part we'll need at a scrap yard in such-and-such town.') Seems like whenever he went over the estimate he would adjust it back down for us too, but maybe that's a perk of being a repeat customer. It sucks that he's so far away since I moved, but as long as my car can crawl all the way there, he'll still be on my short list for good honest work on a car that's no longer under warranty. read more

I won a Oil change thru Facebook And really impressed with their Service and telling me what wrong with my car. I will definitely return again next time when my car needs Service or oil change thank you again I really appreciate it :) read more

My car was leaking antifreeze and I took it in thinking it my be a hose. It was the radiator which had a crack. They fixed it the same day ! Thank you Quality Auto! read more

Always perfection. Never failed me. Great service and the work is done right each time.

Always great to find an honest mechanic and Joe is certainly one. Joe researched my rather old NY licensed car, and rather than see me as an "outastater" that others may salivate over, he told me not to put money into it for repairs and suggested it really was not worth it. That is enough of a solid favor to give him 4 stars, but then he said he would NOT take any money for the diagnosis, which took him much of the morning to complete. Can you find a more honest doctor of cars? I think not. I will certainly be back with a new old car (with MA licence plates), and be very happy to do so. THANKS, JOE! read more

Great place to take your car. Joe is Extremely helpful. I welcome you to go see Joe. Very honest business!

I appreciate Rob and Eric that are at Quality Auto and all they have done for me and "Biscuit" they always go out of their way to make sure the customer is happy! I will never go anywhere else!! read more

Incredible service! My parents brought their cars to Joe for years, it made sense when I moved back to CT years ago that I bring mine to him as well. Its a 20 min drive from where I live to his shop but more than worth the time. He always diagnoses the problem and gives the best and cheapest way to get the car repaired. He even goes so far as to check warranty mileage on your car and call and tell you to take your car to the dealer to get repaired as it is under warranty. "Save yourself $500.00" he said. What kind of mechanic does that!?! I'm saving $500.00, and at the same time, under his recommendation and advisement, he is losing $500.00. That honest service. The stories I have like this go on and on. He is dependable and always solves the problem. As long as Quality Auto is in business, I will never take my car anywhere else. read more

I can say enough about this place. We had wiped off the passenger-side mirror. I had a replacement part but could not get the color cover (which survived the mishap) to click on. They gave me a quote to install the new mirror kit. They had the same problem getting the cover to click on but figured it out and didn't charge extra for the trouble. They do good work and are honest about pricing. I hope that I don't need repair work again, but if I do, they will be my first choice! read more

This is the best place to take your car in Western, MA. They take good care of your cars and are honest regarding needed repairs and are the best value around. We have trusted Joe and his crew for many years for all our vehicles, he has since retired but the shop is in good hands. read more

This is the only place I will bring any of my vehicles, they are very honest, and that's very hard to find today.

Joe, Russ and the guys at Quality are awesome. Always helpful, always trying to get my two wrecks back on the road. Quality work done right and on time for a fair price. What more could you ask! read more

I have been going to Joe for almost 20yrs. and no matter where I lived, I would go back. He has never steered me wrong or tried to do work that didn't need to be done. He's also had me go back to the dealer for things that he checked and was still under warranty. He could have fixed it and taken my money. He's even told me when "it's time" not to put any more money into something. I have recommended him to people that said he saved them as much as $500 from a previous quote. He's nothing but great......thanks Joe. His honesty is hard to come by. read more