Vicki did it again! She NEVER disappoints. This is our 3rd trip to Europe planned with Vicki…read more Technically this would have been our 4th but because of Covid in 2020, we had to cancel our trip to France. Vicki's expertise in every minute detail of our trip was thought out carefully and perfectly executed. For every trip that we have booked with Vicki, she has always advised us to purchase travel insurance. Thank goodness for her insight as our France trip had to be cancelled in March of 2020 due to Covid, we recovered every cent that was prepaid when we cancelled. This summer, we booked a 3 week trip to Italy for our family of five. I knew that I wanted to visit the Puglia region, Amalfi Coast, and Tuscany. Aside from these three general regions, I left it up to Vicki to help decide what cities within these regions to stay. We also wanted to have a car rental to explore but also travel by train because my husband loves to travel by train. Our 3 week journey went seamlessly well. We visited Matera, Bari, Lecce, Positano, Sorrento, Florence, Lake Como and Milan. Vicki made sure our car rental was large enough to fit our five carry ons suitcases and three teenagers for 11 days. Vicki suggested not having a rental car in Lake Como as it's better to use ferries to travel in the area. Our hotels was always centrally located to allow us to walk to restaurants and sights. When we took the train to our next destination, our hotel was within a7-10min walk from the train station. Transfers from train station to hotel was planned, transport from hotel to airport was set in place. Everything that needed to be planned, Vicki was on top of it. From reminding us to renewal our passports to obtaining an international driver license, no stone was left unturned. The best part of working Vicki is that she knows our family likes and dislikes and was able to help us planned a trip that fits our personalities and needs. We did not get a generic itinerary, our itinerary was carefully curated with Vicki's expertise in the region. Our accommodations were top notch, always centrally located, and close to transportation. Even after arriving in the various cities, Vicki was sending restaurant recommendations for each city we were at. It was reassuring to know that she knew where we were while on our trip and that she was a text/call away if needed. I'm grateful to have an amazing travel agent in Vicki. She has made every trip we've had effortless, enjoyable, and memorable. I can't imagine planning a trip without Vicki's assistance. She's truly a gem.

Sharon arranged my dream trip to Dubai and the Maldives recently and it truly was the "Trip of a…read moreLifetime!" From the very start Sharon made me feel so comfortable and walked me through how to make the right choices and experience the best trip I could ever have. From the choice of hotels and Viator tours and absolute luxury at a reasonable price, Sharon was the best Travel Advisor anyone could ever want. Her enthusiasm and excitement and ability to understand my needs were outstanding. I can't say enough wonderful things about working with her on my dream trip! Now we are arranging my #2 Dream Trip to Italy and I am beyond excited. With her assistance this trip covering the most beautiful spots in Italy will allow me to float on the clouds while learning and seeing so much about this interesting country. I can't wait! I highly recommend working with Sharon to arrange your Dream Trip wherever it might be!

Trip Design staff are well travelled folks, who know where are all the good spots to visit…read more They've organized some incredible adventures for us, and were always there to help when we needed to change something. Highly recommend.

After postponing our long awaited trip to Italy due to Covid we just returned Monday, May 16th and…read moreit was absolutely amazing! When i started planning the trip, I knew for sure that I wanted someone to develop a wonderful trip with our input for a dream itinerary and to make this as hassle free for my wife and I. Milica delivered 1000%! It was the best organized vacation ever and everything went smoothly and we saved a ton of wasted time using Milica. I can't say enough about Milica! If you want a great trip start in Rome, then to Florence, day trip to Cinque Terre, then to Milan, day trip to Lake Como and finish in Venice! Gonna have Milica start on next year adventure in Europe!

Debbie did a great job planning our vacation to Hawaii for us. We weren't sure where we wanted to…read morego this summer & she gave us different options for our price range & what we wanted in a vacation. We ended up going to Maui. It was our first time in Hawaii & we really enjoyed the condo resort she booked for us. The room was so nice & spacious & had everything we needed. She even planned a little surprise for us when we landed. We had a great time! Would recommend Debbie for planning your vacation.

Debbie is an excellent travel agent. We've been clients for 15+ years. We've been to destinations…read moresuch as Jamaica, Mexico, Alaska, Canada, and every place she has sent us has exceeded our expectations. Debbie has traveled all over the world herself and is extremely knowledgeable. I highly recommend her travel services!

Just want to tell everyone out in Yelp-Land that my wife and I had the bestest and most excellent…read morehoneymoon vacation ever! Using Ann was a no brainer as she was referred to us by a close friend and reading all the Yelp reviews! The cruise was perfect! Booking was simple, seeing that we did absolutely nothing! Ann did it all and not one hiccup occurred any part of it! We also want to give her a big shoutout and a bigger thank you for the wonderful gift at the Crown Grille on the Emerald Princess! Thank you! Alex & Ken

Don't know how to book a plane to go to a shuttle to go to your hotel and times that by LA to…read moreLondon to Paris to Rome to Florence Venice and back to LA without having an issue? Don't worry! Call Ann! I just recently planned a honeymoon to Europe and I have never planned anything that big. Lucky my friend planned her honeymoon with Ann. I only request I have a shower and toilet in to room. The whole trip went without issue. I would recommend Ann to my friends.

I wasn't looking for free information that's your projection. I reached out to someone when you…read morewrote that you might not be able to accommodate me(your words again)initially, but as soon as you came up with an itinerary I told them to forget it that you had come through. They weren't willing to even come up with anything because of their integrity and I was working with you. I had planned to book with you until you hiked up the price $500 when I cancelled one of the days in Rome and adjusted the price with two private cars that I didn't even ask for. I suggested a different way in the itinerary That run smoother since you were adding hotels and extra nights that weren't necessary. I called Holland America, which you did not after I received the note 12 days after the cancellation from you and they said they weren't going to send a letter to me that they were were waiting for a response from you, the agent who could ask for re-deployment to another cruise which you didn't mention or a refund. My email you quoted was diplomatic and I was trying to be nice. I should have been blunt and given you the reasons why I bailed out which I have put in this review. You can spin it anyway you want to, but the bottom line was you weren't sure about whole booking from the start because you knew I was to savvy.(your words) Of course you don't get paid till the client goes on the trip and uses the vendors. I know that. I made sure Aroyo travel was aware of your behavior too! Having used several travel agents through the years I've never had this issue. I've never been on a "generic" trip. All my trips are custom for made for me with the research I've done into the area I'm traveling to. I've traveled almost all continents throughout the world and I don't agree with your 5 star opinion.

I thought planning vacations myself would be easy but after hours and more hours of researching and…read moretrying to figure out how to get from point A to point B, it wasn't worth it. I decided it was time to go back to using a travel agent and used Jamie Black. She was amazing! Too many hours of my own research and still frustrated, she was able to book and get things set better than I ever could for less money and less time! I've used her twice and will go to no one else. Both experience has been the best! She is easy to work with, friendly and knows her stuff and goes above and beyond! I've recommended her to friends who has come to me and thanked me for sending them to her. I highly recommend Jamie!

Stephanie works in Irvine office was very professional and patient, she explained to me in detail…read moreregarding my questions, I'm very appreciated of her help and I would like recommend her!

I have known Cynthia Chang for the past 15 years, this girl knows her stuff!! Cynthia has…read moreincredible memories of all my past travels, and my family's too. Especially during the pandemic, besides book my flight, she also helped me found the hotels I can stay for quarantine. And when the status of the flight not clear, I know I can just ask her and she'll find out all the information for me. And this is something airline can not do by booking online with the airline. Cynthia gives superior services and also thinks for you. She treats you like how you like to be treat. Love her

We used Alexa for our most recent holiday through Europe and over all the experience was good. The…read moreprivate connections and greeters at the airport took all the headache out of travel. The reason for 4 stars instead of 5 would be that I don't feel like the trip was very tailored to our interest. It would've been nice to have a call before the trip and go through the itinerary. This is mostly concerning the driving tours, while it is a nice idea to get a driving tour through a new city, it's not the most pleasant when you can not see any of the attractions you are learning about. I also feel like I had to be the one initiating the contact with Alexa, and then waiting (sometimes days) for a response. For the price paid I would've expected more catering to the client. My last concern would be that I canceled the second of our driving tours, 3 days prior for the reasons mentioned above, additional it was over 100 degrees and the tour was in a vitiate fiat, and the tour was not canceled. Wasting the driver and guides time. While Alexa's services did make our trip easier, in the future I would choose a more experienced travel agent who takes time to cater to clients wants and is more responsive.

Alexa is the ultimate secret weapon. She planned the ten day trip of a lifetime to Japan for my…read morehusband and I. Tokyo, Hakone, Kyōto and Osaka. We gave her a budget and she ran with it. She organized private transfers where it counted most, scored reservations at gorgeous hotels in the best neighborhoods, booked walking tours with really fun and interesting locals and selected the best seats on the Shinkansen for viewing Mt. Fuji. She was flexible with our specific requests and gave us some leisure time to explore on our own. The app she uses is massively helpful, and includes interesting and useful information, etiquette or otherwise, for traveling in specific countries. We felt so taken care of, and when our flights home hit a massive snag and delay due to weather, she immediately jumped into action to make sure we got home safely and efficiently. We are grateful to her for her expertise and professionalism, and would absolutely recommend her services if you're looking for a truly special and unique travel experience.

Ingrid was amazing in planning our river cruise and pre and post extensions. We did private tours…read moreand she handled all the arrangements for us. Excellent service and very responsive.

I'm so glad my BFF and I worked with Ingrid to plan our recent girls weekend in Miami. Although the…read moreword "worked" didn't really apply to us -- we didn't lift a finger or a phone; Ingrid did all the work! From hotel reservations to day trip recommendations to finding and booking the BEST Little Havana Tour imaginable, Ingrid made a weekend getaway stress free for two busy gals. Plus, she's so fun to work with. Highly recommend!!

First, Chị xin đại diện nhóm xin ngỏ lời thank you for all your hard works prepare for our Viet Nam…read moretour. Second, I wanted to take a moment to express my heartfelt gratitude for the exceptional courtesy service and friendly of local tour guide (Thuận, Ngân và Nhựt) cùng với những bác tài là những người đã đồng hành, sự quan tâm từng chi tiết nhỏ đến nụ cười luôn nở trên môi như là người nhà trong gia đình trong suốt chuyến đi. Nhờ sự nhiệt tình, chu đáo và kiến thức phong phú của những bạn hướng dẫn viên mà anh chị đã có những ngày đi chơi vui vẻ, thoải mái cùng với những kỷ niệm thật đáng nhớ. Dưới đây là vài ví dụ điển hình. 1. Ngân đã giúp group đóng thùng và gởi đồ của nhóm mua từ Bắc vào thẳng Saigon hotel cùng với sự nhiệt tình đưa tiển lo lắng mọi điều cho mọi người trong nhóm lúc check in ở phi trường để chuẩn bị cho chuyến tour kế tiếp. 2. Sự nhiệt tình của Nhựt nên nhóm đã có những tấm hình thật đẹp trong suốt chuyến đi ở miền Trung. Thank you for making the tour so much fun, truly unforgettable and much more enjoyable. I look forward to the opportunity to travel with your company again.

Very rude phone etiquette. Bitch didn't answer my question and when I asked her to clarify what she…read moremeant. She hung up!! Topic Asian service. No customer service at all

Traveled Italy for 14days with the help of Lawrence at Mariners travel. We didn't miss a beat all…read more10 of us had a wonderful time. The arrangements he made for local transportation was fantastic. He navigated our trip through Rome, Amalfi Coast and Florence. It was and Epic Trip. Thank you... Glenn

My family has been working with Lawrence and Mariners for over 10 years now, and we have always…read morebeen treated with courtesy, professionalism and an attention to detail that makes each adventure a safe and pleasurable experience. I would recommend to everyone that Lawrence and his company are the best in their business!