I enjoy these quality products, including the Amande supple skin oil, shower oil, and milk concentrate. The owner and staff are friendly, kind, and provide generous, attentive service, all deserving special recognition. The ambiance is relaxing and welcoming. Clean environment. Thank you, and God bless. read more

L'Occitane en Provence - Cosmetics & Beauty Supply Near Me - Canoga Park, California

I visited the store for very first time in my life and I had amazing experience. Their hand cream was so wonderful that I came next day for two more hand creams and load of other products since the samples I was given amazed me that I needed full size products. I was helped by Claudia who was amazing and very helpful, gave me tour of the best sellers and suggested the best products for me. I am looking forward to my next visit. read more

L'Occitane en Provence - Cosmetics & Beauty Supply Near Me - Canoga Park, California

Every time I've been here, the reps have been very nice and great at recommending products for my skin type. Though you are paying a premium for their products, I feel that it's working on me. I also like that they give you samples to try even if you are not purchasing anything. I'm glad this store is located close to my home. read more

I love coming here for gifts and for my go to skin oils and lotions! I'd like to give a huge shout out to Maya for helping me out on the phone. The holidays are a really busy time at the mall and she helped check something for me to see if a product is in stock. I didn't want to drive all the way there if they didn't have it and thankfully they had 3 left of what I needed. Another shoutout to Grace who helped me at the register. She was sweet and kind. I literally came in there for two things but ended up spending a large sum (no regrets) which I was pretty happy about because there were gifts with purchase and really good deals. I walked out of there with no regrets. She nicely packed my stuff with her wrapping paper and nice ribbons and also gave me some samples. She was helpful and really made my shopping experience a really good one. Will definitely be coming back again! read more

I was just at the Woodland Hills Topanga Plaza store and helped buy Joanne. She was so incredibly helpful and friendly and made it such a pleasure to shop there. No pressure but some very helpful ideas. She really brightened my day. read more

$100+ for ~1 ounce of face cream? Um, ok, I do not have the type of budget that allows me to shop here on a regular basis, or... really ever. I am a member of their VIP Passport to Provence rewards program though -- meaning I visit usually when there's a promotion with complimentary giveaways. It's free to join and the giveaways are usually awesome gift boxes of their bestsellers. I often invite my coworkers along who do buy something, so then I don't feel like such a freeloader. Ok, maybe sometimes I do splurge for the $10 chapstick. There are multiple "testers" in front of almost every display case so you can sample many of the products. On our last visit, we received such warm, friendly service from Destinee. No pretentious judgment from her at all even though it was quite obvious I was only there for the freebie. Location is on the first floor of Westfield Topanga Mall in space 1028, the corner across from Anthropologie. read more

L'Occitane en Provence - Fall 2017: Freebie gift box with cleansing oil, divine face cream, and shea hand cream - Cosmetics & Beauty Supply Near Me - Canoga Park, California

This is a smaller location than other L'occitanes, but they do a good job of maximizing the space they have without it feeling crammed. I come in here from time to time as my wife likes a few of their lotions and we're always greeted by very friendly & helpful employees. They do a great job of helping us out without it feeling like they're breathing down our neck. They hit that perfect sweet spot that I love. Prices here a tad steep, but that's because the products are really good quality. So, don't go in here expecting to do some bargain shopping. Just know you are definitely getting what you are paying for with their products. read more

Nice little Shop with great products, and friendly lady at the counter. She takes the time to explain the benefit of each products they have. I can go to the mall without having my wife visiting them to see what's new. read more

L'Occitane en Provence - Cosmetics & Beauty Supply Near Me - Canoga Park, California

Came in Veterans Day around 11. I don't really know much about the brand other than religiously using the popular Shea hand cream. So I stopped by to buy a cream and asked about other creams possibly body creams. The girl kept trying to sell me the holiday packages, and I kept telling her I needed for a regular gift not holiday, told me if I spent 100 then I get a gift. Okay cool? I asked what else is similar to that hand cream that's for body or face? She said "ummm yeah we have this one it comes in a package ( again the Christmas one). Look you get three creams that are usually 12 each. Ummm yah." So I went over to the balms and asked if they were like chapsticks or colored, she said she liked them, but it depended on me. I asked about the lip scrub, she said ummm not crazy about them I like lush more... ( seriously lush? You guys hire people that shop at lush? My 12 yr old niece shops there!). She def didn't get a single hint I literally asked this girl about every product... bought the hand cream and went to buy a perfume as a gift as I'm checking out she keeps telling me to go to sephora upstairs, and I repeatedly tell her I'm going to go to Nordstrom instead it's okay, thank you. Wouldn't have written this review had I not mentioned to my friend that I really didn't find anything, and she told me allllll about the body cremes and serums and how she absolutely loved the almond line. Let me try her stuff at her house so I immediately went online and purchased instead. cmon guys hire some competent classy people, your products aren't cheap. Aren't your associates supposed to up-sell and take my money? read more

I usually go to this specific store around 5-6pm and the ladies that work there are usually super nice and the best in customer service. I believe their name are Maria and Christina. They were very young but they were amazingly knows all the products, understand what's going on with the offer and certain discount that's going on with the company. When I went there yesterday during 4pm, I asked for Christina and it turned out she wasn't there yet until later. There were 3 ladies inside the store, none of them seemed interested to help me, and when I told them I receive an offer for 20% of any purchase and I should get the gift set with my purchase they asked me to show the offer. I gave them the offer and it had the code in it. And they said I shouldn't receive the gift package and I could only get the discount. She started not to be patient with me and she asked her manager and the manager read it, didn't seemed to understand what's going on and she sided with her employee. She even asked me why I asked for Christina earlier? Did Christina tell me something different? I said: the reason I asked Christina because I know she works on Friday and she helped me a lot, and she was very nice. As a manager she shouldn't ask that kind of question to me as her customer, she suspicious of me and Christina (???). In the end, I didn't buy the products I chose, the lady that helped me was so angry with me because I cancel it. I said I will either do it online or I can go to the one in Calabasas. She told me it's going to be the same answer. I tried to buy online earlier and I got everything. The 20% diacount PLUS the free gift package of my choice plus some more samples. I hope as the manager and someone that works to represent the company, please be nice to others even when they don't buy anything from you. Know all the offers, understand the products, and not just do 'whatever' read more

I placed an order on 9/26, as of today I have not received my order. When I call customer service and request a call back I get hung up on. I have called 4 times, I just need to know my shipment status. I have called, gone online to their website and I have emailed them. I cannot get any response. I will not order from this company in the future. read more

I love coming to this location since its close by, and the customer service is great. I came here to do some birthday shopping, and the sales girl Nena was such a great help, and a very sweet person. She made my shopping experience very pleasant, and she was very attentive and just a sweet person to talk to. I definitely recommend coming here, and even trying on some of the products. read more

Great place with magnificent products. Their organic olive face line is my personal favorite. I use it daily and always receive compliments on my skin. People tend to inquire what kind of foundation I use to get a "pale porcelain" looking complexion. Truth be told, I don't wear face make-up. The organic olive face products have the wonderful aroma of olives and tree branches. With my affliction for olives, the combination is almost too good to be true. The staff are helpful and always ready to point you to the direction of what you're looking for. Many thanks L'OOCITANE. read more

I had the most horrible experience with the store manager. I think her name was Patricia. Not only was she completely clueless, she has the worst attitude when talking to customers. I don't know how she has a job with such a luxurious brand. I'm used to the excellent service this store provided. Those days are gone now. I don't think I will ever shop at this location. I wish I could give this location zero stars. I already sent an email to their corporate. Beware! She is not nice. Spend your money anywhere else. read more

Love this store came here to get my co-workers a gift, I was very unsure of what to get them as I was getting 9. Jackie was SUPER helpful and went out of her way to give me great ideas on what to get ! I'm very happy with my purchase. I wish costumer service was like this everywhere I go, especially on a crazy day with all the holiday shoppers trying to get there last minute gifts read more

I'm new to this brand and after using for a few days, I don't think there's anything special about it. Well, it's a tad pricey, so that may be unique :-). I don't mind paying premium for a product but I should be able to justify it. So till then it's back to the grocery stores or Target for my shampoos and body washes. This location gets 5 stars for the employees, how I wish their products were as phenomenal as these ladies. read more

I had a great experience. When I got there I was approached by Salar. He was super helpful and assisted me on getting the right product for my skin. He was very knowledgable with the product line which was very helpful. He told me which products would work better for me. Overall I had a great experience at this location very helpful employees. read more

I love the lavender all around the store. It smells amazing. Their lotion isn't bad either!

I had to make a return that I had purchased online. I was dreading coming in because more often than not, a return means attitude from the salesperson and I just wasn't in the mood. But the nicest, and I mean NICEST, salesgirl helped me. She was pleasant, efficient, not pushy and she even said "We just want you to be happy." She even gave me some skincare samples to try and invited me back for an event. After I had made a return!! I walked out feeling so good that I am going to come back to the event and purchase some of the skincare. This is how you do business!! Kudos, Loccitane! read more

Nahima and Gina are the absolute best! I've run in with major skin emergencies and they always know just what I need to fix it! Ever since I met them, my skin (which used to have a ton of acne and dark spots) has finally calmed down and for once in my life I have clear skin! They are seriously amazing! read more

The manager is very rude and for the past two months the service has been horrible at this location. Go to the one in Calabasas instead. They do not give the promotions even when you show them emails they and they talk to you like they are doing you a favor. read more

Rude manager. Just cause you have a return doesn't mean she has the right to act like you are lowlife. Her employee broke the glass perfume I brought to return and the manager just put another one in the bag and handed me everything back and said she couldn't return it because it's been more than 60 day which she was right. But she handled the whole situation with such rudeness and an attitude that I felt was unnecesary. Specially after she broke my merchandise which she replaced but with more reason she shouldv'e been nicer not mire rude. read more

Good store, friendly employees. The prices are high and I never shop there for myself but I buy gifts/gift cards there for others. I'll keep returning, as long as there's a demand from my recipients! Mind you, this is a very pricey store (anything imported from France usually isn't 'le cheapaux') and I would not buy anything for myself from there. I shop at Bath & Body Works for that stuff. read more

This is what we call great service! I just walked in on my holiday shopping last Dec to see what they have and the lady who helped introduced me to the most amazing products! I'm now hooked to L'occitane!! The Neroli orchid is the most amazing scent I've ever smelled! There's no turning back now. I think that'll be my forever scent. Since then I've had 3 instances of buying from them and in all of them the services are superb! I never felt pressured to buy anything, they really tried to understand your taste and showed you what I may like best (ends up i do love them all) and entertained ALL my questions. I felt like I was shopping with a girlfriend that gave me really hobest opinions and not sales pitches. Even the ladies I gave my holiday gifts to loved them! This is the kind of quality in all aspects of their business that matches their price. read more

This location is great! Carol and Patricia helped me and they were the sweetest. I always find what I need and they helped me with the latest coupons and deals to save! Thanks so much for all your help! You guys are the best! read more