I stopped in here the other day should do some shopping and was helped out by the three loveliest ladies! Thank you so much, Maya, Kimberly and Sophia for your amazing customer service! These three girls who made my shopping experience so pleasant and fun. They gave me some demos of products and I was so influenced. I just had to buy them, one being the scrubee. They also gave me some small samples to take home and recommended me some products to try next time I come back. This will definitely be my local store. I enjoyed shopping here so much because of these three ladies! read more

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I picked these during Lush's Paddington collaboration, and it was a fun and charming collection. As a Paddington fan, I couldn't resist. The bath bomb had a cozy sweet scent that wasn't overpowering. Once it finished fizzing, the water looked like orange marmalade, which was adorable touch and fit the theme perfectly. One thing to be aware of is that the bath bomb is fragile. It crumbled into tiny pieces when I took it out of the bag. It still worked fine in the bath. The hand soap also smelled great and had a smooth texture. read more

LUSH Cosmetics - Paddington bath bomb and Please look after this bear. Thank you soap - Cosmetics & Beauty Supply Near Me - Woodland Hls, California

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What's not to love about Lush! You can smell this store a mile away. This is a higher end skincare and bath product store. Lush products are expensive primarily due to their commitment to high-quality, ethically sourced, and fresh ingredients, coupled with hand-manufacturing processes. The cost reflects substantial investments in ethical trade, plant-based ingredients, high-grade essential oils, and, for many items, minimal packaging. Other factors include significant labor, R&D, and brand positioning as a luxury, ethical brand. I love their shower gels, Sleepy (lavender scented), Good Karma (patchouli and orange scented) and Rose Jam (rose and lemon scented) are my all time favorites. The Deep Sleep Massage Bar has lavender, chamomile and magnesium. I use this on my feet and as it warms up, it melts right into your skin. The Pumice Power bar is great for scrubbing your feet in the shower. It has a nice fine grit that gently scrubs away dry skin. The Wiccy Magic Muscles massage bar has cinnamon and peppermint oils to soothe sore muscles. Elbow Grease is the best moisturizing bar. It's designed to melt on contact and really helps moisturize my dry elbows. This stuff is magic! The Cucumber Eye Pads and the Rose Eye Pads are my favorite!! These are refrigerated and feel amazing on my eyes. Lush has almost every product available for testing and even provides take home samples. I love the take home samples, this allows me to try the products at home before purchasing. Staff were extremely helpful and knowledgeable and happy to help. This particular store is located in a mall and has lots of free parking. read more

A must stop when at the mall, any mall that has a LUSH my son and I stop by to get bubble bath for him and lotion or soap for me. This location is organized and has friendly customer service. Eden helped us today and she was amazing. Showed us a few products that we were interested in and also helped me download their app to earn points for rewards. My son got his bubble bath pack and also the new bath bomb which was Yoshis egg from the super Mario galaxy movie. LUSH always has fun stuff to choose from for kids. Their products smell good and most of it is made with natural ingredients it's really fun to shop here. read more

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Scents: the scents were a little different than I expected, surprising in both good and bad way. For first timers, definitely make time to stay and smell every single thing like I did! Gloria helped me out on the sales floor and she was very informative on the products! Jos and Dakota were very personable at the register!!! I appreciate their customer service, especially as a first time customer! I would give 5/5 stars for customer service! I'm would give it 3/5 in terms of scent likeabiliyy because I didn't love a lot of their scents. I also love their dedication to social justice and animal rights! read more

LUSH Cosmetics - deep sleep salt cube - Cosmetics & Beauty Supply Near Me - Woodland Hls, California

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I dropped by early morning Friday 7/31 to shop for some face masks and bath bombs before my trip. The store was clean and smelled amazing like always. I was helped out by Sofia. She was super sweet and knowledgeable about all the products in the store and answered all of my questions. She even gave me some recommendations and gave me samples at checkout. Definitely one of the better Lush locations in the valley! read more

LUSH Cosmetics - Massage bar, face masks, and some samples! - Cosmetics & Beauty Supply Near Me - Woodland Hls, California

Love this LUSH location. Everyone is always very friendly and helpful and they offer freebies after purchases without having to ask. You can tell employees must like working here because they're always quick to answer questions and demo products. I went in to shop for a gift today and, as always, also found a few new items I wanted to try for myself- everything smells so good! read more

LUSH Cosmetics - Bath bombs - Cosmetics & Beauty Supply Near Me - Woodland Hls, California

The manager at this location is phenomenal. She is for the people and always ensures I have a great shopping experience in the store. She is knowledgeable about all products and ingredients, even the discontinued ones from 7+ years ago. read more

I love the selection and the store layout is pretty open. They have a lot of stocked items and I only say that because some places don't. But i know its pretty popular store :) I recommend 10/10 Everyone is nice and helpful. read more

My favorite body wash smell is "Honey I Washed The Kids". It smells like the store to me. I got the Enzynamite mask which deep cleans my face. read more

LUSH Cosmetics - Cosmetics & Beauty Supply Near Me - Woodland Hls, California

Massive fan of Lush but an even bigger fan of this location. Everyone here genuinely enjoys their jobs and it even makes me wanna work here! Everyone I've spoken to is truly helpful. Kim the manager is patient and kind. Tonight Jocelyn helped me and hooked me up BIG time with generous samples after getting a gift for my bf. Make sure to check in store if they have any upcoming events. I came to a bath bomb pressing in-store event some months ago. I paid, pressed my bath bomb, and got to take home that and many other samples. You can also host a party here where you make certain products. Thank you, Topanga Lush! Your star keeps shining bright. read more

Gabriella is very helpful and knowledgeable and you will not leave lush without being happy. Great products better service. 10/10 read more

LUSH Cosmetics - Lush cosmetics Bag 11/28/25 - Cosmetics & Beauty Supply Near Me - Woodland Hls, California

There's two girls in the morning that wouldn't want to help or do anything to help me and all the products for testing are gross a leaking and dusty read more

I just wanted to take this time to acknowledge Kimberly, the store manger at the Lush store there at the Topanga mall for her amazing customer service. The other day, me and my best friend Nate stepped in just to look around, not expecting to buy anything. We were then greeted by Kimberly. She educated both of us on how all the products from the store were eco friendly, recommended some items and even gave us some free samples to take home. Her charisma, personality and sense of humor made me and my friend feel so relaxed and "at home" and even convinced me and my buddy to buy some products. She is amazing and I just felt compelled to praise her for her amazing customer service. Will definitely be going back again! read more

Everybody wants an Easter basket, but should we really have one full of chocolate? I know I really shouldn't. I wouldn't mind a basket full of lush! Perfect they even make egg Bath Bombs shapes. So many cute Easter basket characters. Little peeps, marshmallows, even a Easter baskets. Now that's just good marketing. I love how the store has everything you need to make the perfect gift one stop shop make all your gifts a lush gift read more

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Dreamy. Insta-joy. Just the sent makes life more enjoyable. The staff is remarkable! Even on a busy busy Christmas shopping day, Jocelyn and Sophia were so kind to me and even got me a sample when they were busy! read more

This review is specifically for sales associate Nico. I came in wanting my kids to enjoy a bath free of chemicals - a lot of the stuff the store sells has propylene glycol, titanium dioxide, and artificial coloring. But he was super nonjudgmental, really helpful, and directed me to the perfect item. Five stars. read more

Love the store's design, its products, and its philosophy - the right combination at just the right time and place.

05/29/2023: I can smell the store a mile away! I love the smell of Lush. Very cute marketing and packaging too. My all time favorite shower gel is Good Karma. The products can be very pricey but makes an awesome gift. They have an assortment of bath bombs, lotions and shower gels. They even have shampoos & conditioners, skincare and makeup too. At this location, the sales team are very friendly and helpful. My friend and I had a great time sampling lotions, soaps, and perfumes. They answered most of our questions and also made a few recommendations. read more

I had a birthday party for my daughter here (yes they do birthday parties) a few weeks ago. Everyone there was so kind and helpful in planning the party. Day of, Sofia and Alondra were the Party Leaders and they were fantastic. So kind, knowledgeable and great with the kids. Thank you LUSH!!!! read more

i went in looking for a birthday gift for my best friend and Maya was very quick and helpful to find me what i was looking for, plus she recommended a nice product which i ended up buying. she also wrapped the gift beautifully and with care. very good customer service! :) read more

Maya was AMAZING! Super sweet and knowledgeable! She wasn't pushy at all but took the time to educate us on the products. Give her a raise! 10/10 read more

LUSH Cosmetics - Cosmetics & Beauty Supply Near Me - Woodland Hls, California

I just have to say DUSTYN is amazing, what a wonderful soul! So friendly, helpful, fun and sweet! I was just shopping for my boss but I am now obsessed with Lord of Misrule and Vanillary for myself. I will be buying both perfumes thanks to Dustyn! A raise is in order :D read more

My favorite store ever. The people who work here truly love their job. The manager today helping me gave me a free massage bath because we think it's getting discontinued which brakes my heart!! read more

Went in earlier tonight to get a Christmas gift for my mom and had no idea where to start. Sara came up to me instantly and helped me pick out some great stuff. She explained what everything was and how to use it clearly and simply. Sara is an angel. J. Soto read more

I have never been to lush but I went today with my brother and his gf and there were two girls and they were both sweet but maya was super sweet and attentive! She even gave us some free goodies and what makes it better is that she was super genuine! If yall want a welcoming experience I say come to this lush! :D read more

This LUSH has the absolute best customer service! Recently, there was a little "oopsie" with an online order I picked up at the store and when I called the store they were incredibly sweet and the manager went above and beyond rectifying the situation. Every employee is attentive and has great energy. Even when the mall/store gets full of customers, the employees always stay calm and collected. I've been to MANY LUSH stores, and although most have good customer service, this store is at the top. Thanks again for going above and beyond. read more

This is thee best Lush! Kimberly is an amazing manager, the entire team is so helpful! It's a bit overwhelming walking into the store and seeing all the products but the thing I love most about the employees is that they're very knowledgeable about each and every single product - not to mention they'll never recommend anything they don't think you'd benefit from! I've never returned a product, every thing I buy here is AMAZING and addicting! A few of my favorites are the self preserving mask of magnaminty, the super milk (get the big bottle trust me), the oatfix and cup o' coffee face masks amongst many others! I also really appreciate how the store is SO CLEAN, FULLY STOCKED, and organized to the T. read more

This was my first time stopping in at Lush, and I really didn't know much about it. Luckily, I was greeted at the door by Sophia, a lovely young woman who took me under her wing. By the time I left the store, not only did I have an understanding of the company's products and their quality, but I was carrying a bag filled with natural products for myself . I look forward to my next visit to Lush in the Topanga Mall. read more

10/10 customer service inside the store last week. Three different employees were all so helpful and got me everything I needed and wanted and it was close to the stores closing time! I felt helped and not rushed at all. They all gave me the best recommendations and I even got two samples! Thank you so much, I wish I remembered their names but clearly the whole store is great! read more

Customer service on another level. My boyfriend and I walked in to the store and we were greeted by Dustin. Dustin was so welcoming and kind. While showing us a few products I asked about, Dustin was genuinely nice, and knowledgeable. As we were browsing around, Gabe also checked up on us and made sure we were doing okay. Gabe was equally lovely, and a pleasure to converse with. It felt like we were talking to friends. I'm so happy that we had the absolute pleasure of meeting and chatting with Dustin and Gabe! read more

100/10 LOVE! Visiting from Phoenix, Az and GABRIEL WAS INCREDIBLE! He gave me and my friend a 10+ minute deep dive tour and now I'm a LUSH FAN! read more

LUSH Cosmetics - Cosmetics & Beauty Supply Near Me - Woodland Hls, California

I started getting into Lush around June and since then I've been going at least once every month!! I've been to a few other locations further away but this is my favorite one so far. I consider myself still fairly new to Lush as I'm unfamiliar with a lot of their products, so I typically come in with several questions in mind and the staff are always able to help me out and give me product advice according to my skin/hair type and needs. The employees are very attentive and social-- which a lot of people don't like and, honestly, I usually dread that myself when I go shopping anywhere, but that's never the case with the staff at this location! I usually see Kimberly, Shelby, Sofia, and Dakota and they're all very pleasant to talk with!! I always end up spending almost an hour at the store mostly talking to them and I can tell they're passionate about their job and the products they sell. A few of them have even gone above and beyond for me (involving freebies!), which I really appreciate. From the items I've tried so far, the products themselves are great as well. I usually stick with hair/body/skincare & fragrances rather than things like bath products. I do find Lush to be pretty pricey and it hurts a little when I realize a product doesn't really work for me, but the staff here are very generous with samples and very open with returns and exchanges so I rarely end up disappointed with a purchase. read more

I have been coming to lush for years. But on my last visit I met a truly lovely human being. I forgot to ask their pronouns, I only know their drag name: De La Rosa. They were warm and welcoming as soon as I walked into the store. When I asked them to refer me a conditioner for curly hair they pointed me to two options. I ended up picking The moisturizing conditioner. And it was the first one they referred. It works amazing on my hair I was at the beach all weekend and in the pool. That conditioner saved my hair. I am so grateful!!! They also told me about the recycling program which I had no idea about. I've been coming to the store for years and I never knew that if you return some of the pots they will recycle them. And addition to that if you bring in 5 they give you a free face mask! Thank you De La Rosa, I loved your warmth, kindness and butterfly accessories. Your knowledge of the products was wonderful. De La Rosa should be in a management position. read more

Ohhhh mahhhh gooooodnesss!!!!! So many yummy and relaxing smelling goodies all in one place. And the best part is you can go to town trying everything almost everything. What a lot of people don't know is that you can ask for a sample to take something and try it at home. But let me tell you don't bother wasting your time because you're just going to have to come back and buy it when you realize how good their products are. Did I mention how nice the staff were. All of them were very kind, caring, and attentive. I did not at all feel pressured like they were trying to make a sale. read more

I love the Lush products, but I have to say I love the people that work at Lush even more! I went to the Woodland Hills store on Wednesday and was so happily greeted by Shelby. She so sweetly answered my questions and made great suggestions! She even comped me a bath product that they don't sell a la carte. I was having a difficult day and she made my day so much brighter. I wish there were more Shelbys in the world!!! read more

Products are always amazing and Smell great. employees are always super nice especially Dakota. She went above and beyond introducing products. read more

I went to this location a week ago and got addicted to their bath bombs. I went back today to get more, and I had the absolute pleasure of being helped by Dustyn. From the get go, you can tell she loves her job at this business. She was super knowledgeable about the bath bombs that I was interested in, and her descriptions of her favorite bath bombs made me want to buy them all. If you go to this location, please ask for Dustyn and you will leave extremely satisfied with the customer service and the products she reccomends. I've always loved this location, but Dustyn made it even more enjoyable this time. read more

LUSH Cosmetics - Groovy kind of love, diamond dust, twilight, unicorn poop, luxe, and flamingo egg - Cosmetics & Beauty Supply Near Me - Woodland Hls, California

This was BY FAR the BEST experience I have ever received in my life. The staff is absolutely amazing. Kimberly, the manager, was so helpful and kind. Sofia, Gabe, and Dustin were incredible!!! All of them came to help when they could tell we were not too sure about items but they were never in the way and gave us space to look. I told them my problem areas and they had the best recommendations. I talked to Sofia about my dry skin and she recommended the beauty sleep mask which I am obsessed with now! She also came to our rescue at the bath bomb section since they have so many and went into much needed detail! Gabe was extremely helpful when I was chatting with him about my hair and what I struggle with. Kimberly talked to us about the lotions/massage oils and the benefits of each one! Dustin was so nice at the cash register putting a label on each of our items and making us laugh! I went in there overwhelmed because they have ALOT of products. I didn't know what I wanted and ended up leaving with $350 worth of perfect items for me! I am extremely happy. I came home took a bath and used all their tips and tricks. I've never had such an amazing shower time. I put some of my favorite items I got in the photos! I would definitely recommend you pay a visit. They are so knowledgeable and the products are terrific & animal cruelty free which is amazing! read more

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I usually love LUSH- why wouldn't you. Today's experience was a bit different though. I walked by and was so excited to see they had the scrub bees back! If you know anything you know these are amazing. As we were standing in line to go in we were yelled at to come in by a young lady at the register she yelled to get Sanitizer as we walked in. I did it and entered got my bees and went to the register. I'm waiting my turn I see some of their signature smells and I start looking I spray on my wrist this same young lady her name is Vivian yells again and tells me to don't do that and anyone can bring it to me to smell but don't spray it. Ok. It wasn't what said it was her tone and the fact that now I'm being yelled at again! I'm walking up to the register and my phone asks me to see my face I touch my mask to bring it out slightly and she yells again to please leave my mask on! That's it you've yelled at me three times. I get it, I may have done things I shouldn't have and I'm all for covid safety, but for me the yelling is unacceptable. Vivian you dropped the ball today- think about HOW you speak to customers it can make all the difference between a repeat customer or not. Fact of the matter, we're all getting back to the malls I'm sorry if I don't know all of your rules-but when I err find a more polite way to educate your customers. read more