I needed a quick repair for a broken pin clasp and reached out to a few places. Steve was the first…read moreto respond to my request, and luckily, he's actually located close to where I live--so that was a huge plus! The repair was quick and easy. He was very easy to communicate and deal with, and the whole process was hassle-free from start to finish. The price was very reasonable, and I appreciated that he accepts both cash and credit cards, making payment super convenient. Overall, great service, quick turnaround, reasonable pricing, and a convenient location. Definitely someone I'd reach out to again if I need another repair!

I stopped by Watch the Time after inheriting some old watches from my recently passed grandmother…read more I've never been to Valley Plaza and at first I thought the entrance was for a supermarket and incorrectly drove by. There's a small parking lot in the front and a much larger parking lot in the back that I would recommend. I came in on a weekday afternoon and was immediately able to be seen. Both watches I had required battery changes and resizing for my wrist. Service was very fast and he was able to first disassemble both watches to confirm that their internal pieces were working (as they were both older) prior to charging me for any battery swaps and alterations which felt both very honest and like great service. He resized both watches very quickly and when one piece on the fashion watch I brought accidentally broke off, he immediately fixed it up for me. Would absolutely recommend for all your watch needs!!

There are numerous reasons why this family-owned business has been very successful for over 30…read moreyears in watch sales and repairs: 1) honesty and respectful with all customers, 2) fair prices 3) fast service, especially simple repairs like wrist band sizing and replacing watch batteries, etc. (you can wait inside store while browsing all the new watches, clocks, wrist band replacements and other interesting misc. stuff). I'm been to TimeKeepers several times over the past 15 years but this is my first Yelp review of this local business! Shame on me for taking this so long, better late than never! ABSOLUTELY POSITIVELY HIGHLY RECOMMENDED!!! PS Any negative review must be posted by either a "Karen" or a cheapskate!!!

Professional repairs and nice selection of watches and accessories. Very trustworthy and they have…read morea history of excellent work.

George was amazing he was quick and I'm happy will definitely go back he will take care of you…read moreplease stop by with any needs he fixed my bracelet Rosa

Absolutely horrible I ordered a small pendant paid for express shipping waited and waited kept…read moremessing them finally got a hold of the owner he tells me it's coming from overseas so why do they have express shipping if you have to wait months and then he told me the price of gold went up and he would have to charge me double after it was already ordered and paid for he wanted like $400 for a tiny initial pendant no chain with that and I don't think it's legal to try and charge someone double after they already ordered and paid for something well I cancelled the order don't do business with them especially don't order from their website horrible!!!

Came in to get my fiancée's ring downsized because apparently love is forever but ring sizing is…read moremore of a rough draft. Since this is the ring, I was not trying to hand it over to just anybody and then spend the rest of the day pretending not to panic. Mark was great from the start. Informative. Helpful. Patient. He explained the process clearly and gave solid suggestions without turning a simple resize into a jewelry sales seminar. He made me feel like the ring was in good hands. Which is important when the alternative is explaining to my fiancée why I trusted the wrong person with one of her favorite possessions. The place was clean and professional. No chaos. No mystery drawers. No vibe that made me want to quietly put the ring back in my pocket and moonwalk out. Everything felt legit and organized. Mark absolutely killed it. The ring came back fitting the way it was supposed to. My fiancée is happy. I am out of trouble. Everybody wins. Highly recommend Mark. I went in needing a ring resized and left with the kind of confidence people have when they say, "Don't worry. I know a guy." Mark is now that guy.

I chose this jewelry repair shop because of the great reviews, but unfortunately I had a terrible…read moreexperience. I brought in several necklaces for repair, and every single one broke again shortly after. One of my necklaces, worth around $1,000, fell right off after the repair and is now gone forever. The necklace was extremely valuable and sentimental to me, and I am devastated that I lost it because the repair did not hold. I would never trust this place with valuable jewelry again. Please be careful before bringing your jewelry here for repairs.

I found this place through Yelp when I was very disgusted and disappointed in my last jeweler. The…read morereviews seemed great, so I thought I would give it a try. I am always a little leery of jewelers because I've had pieces switched out and other things. But the moment I walked in here I was greeted with a smile and friendly welcome. I have now been in probably five times or so with and without my mom. We both had pieces that needed to be fixed. Every time we walk in no matter who is working, we have greeted and treated so nicely. I have full trust in them. And I will continue to use them for future jewelry repair or purchases. And I will always recommend this place to friends. They are very knowledgeable. I loved some of the pieces they have for purchase in the shop. They offer custom work. Today I walked in and wanted to show them a necklace my dog accidentally ripped off my neck. I just wanted the pendant checked and make sure it was secure. It's a family heirloom and means the world to me. I would've so upset if it came off the chain. She checked it and fixed it for me immediately. I asked how much I owed and she said nothing. It was so kind of them to fix it for me. Now I won't be worried I might lose it. It meant the world to me. I highly recommend this place.

Very honest and up front about buying gold. They do not take or buy stones of any kind, but, return…read morethem after 30 days. I would sell or buy from this business.

Came in after I got a quote from Jean Pierre for a wedding band and to get a piece of jewelry…read morealtered. Everyone inside the store was incredibly warm and inviting and answered any questions I had (about my piece and the pieces they had in store.) Madison let me see and try on as many pieces as I liked, most at her insistence! She even cleaned my engagement ring for me to really have my diamond shine! Overall, I got my dream wedding band created and at an incredible price! I also got a clasp changed on a bracelet to make it more secure, also at a great price. Such an incredible place and I will continue to come to JP for any and all my jewelry needs.

Wow! Our experiences at Jean Pierre jewelers have been…read morenothing but wonderful. Every time I go in Jean and his team make us feel like family. My fiancée and I had so much fun designing our dream rings. They made our visions come true. We got everything we wanted and the whole process only took a few weeks! Both of us have fallen completely in love with our rings and we receive so many compliments on them. We also wanted to give a special shout out to Madison who works there for her amazing customer service, positivity, and support during our journey there. Thank you for everything!

Oscar is great! I needed links taken out of my watch. Got there right at 10 and he was there. I was…read morein and out so fast.

I have been a loyal customer of LA Watch on Ventura Boulevard for many years, but after my recent…read moreexperience, I will never return. The owner and one of his employees provided the worst customer service I have ever experienced. Their attitude was rude, disrespectful, and completely unprofessional. Instead of treating a long-time customer with appreciation, they spoke to me in a disrespectful manner that made me feel sick. What made the experience even more disappointing was the inconsistent pricing. Just last week, one of my friends whom I referred to this store was charged only $12 for a watch battery replacement and paid by credit card without any additional fee. Yesterday, I brought in four watches to replace the batteries, and I was charged $15 for each watch, plus tax, plus an additional 3% credit card processing fee. While I was there, another customer came in with one watch and was charged only $12 with no extra credit card fee. For years, I have referred many friends and family members to this store and regularly brought in multiple watches at a time--sometimes more than ten watches in a single visit. This is how a loyal customer was treated. I don't mind paying a fair price, but I do expect consistency, honesty, and respect. Unfortunately, I received none of those. There are many other watch repair shops in the area that offer fair pricing, excellent customer service, and treat every customer with respect. I no longer recommend this store and will be taking my business elsewhere.

Good people ,they give you a fair market price without any games. Other places will give you far…read moreless for your items. Good people to work with. First time I went there Tony gave me a good price for what I was selling. A few weeks later A friend needed to sell some gold so I took him there even though it was a bit of a drive. The guys paid my friend more then he would have gotten else where. This is the place to go if you want no games and best price paid compared to other buyers of Gold or Silver.

I don't know his name, but he's tall, has a beard…read more Sold him my gold, he gave me true price, and was very professional. I'll definitely be recommending this business to anyone that needs the service.

very friendly and professional. She resized my fiances new engagement ring. so nice I took another…read morepiece of jewelry for her to customize. i would recommend this cozy place over a large department store type jeweler.

My absolute FAVORITE jeweler, amazing prices, done with speed and proficiency, accuracy and love!!!read more

I LOVE MEMO GEMS!! I had a bunch of gold I wanted to exchange for cash, and I wasn't sure where to…read morego. I searched on google and Memo Gems and Jewelry was the first one that popped up. I wasn't sure what to expect but when I came and talked, the guy who owned the place he gave me the such a good price for all my gold!!! I was literally so happy and he so nice and friendly!!! He's my go-to guy for any gold I need to sell.

Wow the owner is just out of this world, he was just such a blessing. I went to 6 different places…read morein the valley and they all offered me way under the spot price, and than I decided to give Memo Gems & Jewelry a chance and it was the best decision ever, he offered me $3900 for 40 grams of 24k pure gold, and it's like he is only working with a 10% margin which is crazy because all the other places I went took off 40% off of the spot price. Great work ethic and awesome customer service. Highly recommended. Top dollars paid at this store. Keep your money in your pocket and save yourself a trip to chaotic Downtown LA, because the owner paying way better than what Downtown pays!