I love Ulta Beauty in this is the closest to me!!! Usually sometimes they don't have my nyx, but they do go have the ability to order it online for me. I never knew they can order online with free shipping, which are definitely a plus. The Customer Service here is always exceptional and the employers here are always willing to help. Also, I like how it is very easy to find items here. They have a lot of hair products and skin products for everyone. The prices here are reasonable and they have all the top brands you love!! I have ulta reward program, so when you purchase it links to your account. You can exchange items here with no issues!!! I highly recommend visiting this location in Porter Ranch if you're in the area or live close by. -Marshay D. read more

Ulta Beauty - I love benefit - Hair Salons Near Me - Los Angeles, California

First time shopping at Ulta. Came to this location because I had to also go to TMobile. I'm surprised at the amount of time I spent browsing around, and the amount of employees working, I was never asked if I needed help. I had to go to the register where 4 ladies were standing. Again no one asked me, I had to ask for help. They all just kinda looked at me like I was interrupting something. Most don't wear visible name tags, but one lady behind the counter wearing glasses gave manager vibes. When asked one of them came to help me. She basically showed me where the item was that I was looking for and walked away. I wish she would have actually stayed to make sure I got what I wanted because they didn't have the shade I needed. So I then had to go find someone else look in another place for stock, and found what I needed. Jackie (who had a name tag on) at the register was very nice! She is the only reason I am giving 3 stars. read more

I like coming to Ultra Beauty to get my hair and make-up done for special occasions! They do such a good job, they did my daughter's hair once too! read more

Ulta Beauty - Hair Salons Near Me - Los Angeles, California

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This Ulta has what I need in stock, displays are always neat and aisles aren't messy. You can usually find someone on the floor if they don't come to you first, and they are super helpful and friendly. I usually do pickup orders here, the last time the barcode wasn't loading to scan (this area has the worst cell service) but she was still able to look up my order. read more

Lalo is so rude. I'm not sure why this location has gone downhill with their hiring but they need to get it together. Lalo gave no greeting, no interaction, no type of thank you or have a good day. I'm not sure if he is upset about having to work but that is not the customers fault. read more

Ulta beauty has great deals. i got a few Christmas gifts and all at a very good price. the customer service is on point for sure. They are willing to help you find what you are looking for. read more

Ulta Beauty - bag secured - Hair Salons Near Me - Los Angeles, California

I had such a great experience at the Ulta Beauty in Porter Ranch! Gabby was absolutely phenomenal her customer service was top tier and she brought the best energy the entire time. She made my return process smooth, easy, and stress-free. I also loved seeing how strong the team dynamic was. Everyone was communicating, working together, and genuinely helpful. It's so refreshing to walk into a store with such good vibes and professionalism. I'll definitely be coming back! read more

The store itself is nice and everyone working there is nice. My only issue was with the hair salon, only time I've had an issue. I went in for a simple cut and just two little highlights. I was almost there for 4hrs. I've gone multiple times to get my hair cut and hair dyed. Every time the amount of time needed to do my hair is always less than 3hrs. This is where the issue is for me, what I wanted to get done didn't need to take a lot of time. She kept leaving which isn't a big deal to me I figured for the most part most stylist find something to do or prep for the next step. At some point she let the bleach sit for wayyyyy too long I went to go look for her & this lady was getting her hair washed by someone who im assuming is supposed to be on the floor doing something else. I didn't interrupt but I know she saw me from the corner of her eye. She then quickly put a towel on her head and took me to wash off the bleach & put toner in my hair instead of a different method that we had agreed upon earlier. I knew she chose the toner route cause she knew dam well she had me waiting longer than intended. She told me to wait to "let it sit" but I knew that was crap because when she came back she magically had blow dried hair & no towel as if it never happened. Also this hair stylist had A LOT to say about a lot of the other hair stylist/ coworkers. What a hair dresser chooses to do on their free time is none of my business I don't care but it does become extremely rude when you're getting your own hair done by your coworkers while also doing someone else's hair & extending their time. I guess it was nice that she didn't charge me for all the dam time she wasted I think she might of under charged me so I wouldn't get mad but I wouldn't book with LESLI H again. This whole thing was just very unprofessional in my opinion. Never had this happen with anyone & I've been getting my hair done there for years now. read more

Where do I start? I was helping my daughter doordash yesterday, and as soon as we walked in the girl rolled her eyes at us. But said hi to everyone else. Now I didn't want to use my black skin as the reason, however; after being followed, and a manager coming to help me find all the products, as we're getting in line she said on the walkie talkie "they are doing door dash"... Now hmmm let's all figure out what the other employee said on that radio. I am highly offended beyond measures, for I own 3 businesses , but I'm proud of my daughter for getting out there and working being a productive member of society, and to be treated this way is unacceptable. Please corporate contact me I would like to file a complaint. Thank you read more

I'm normally a Sephora girl but got a sizable ulta gift card for the holiday. Wasted like 10 minutes walking around the store trying to get help. Was not greeted. No one was on the floor available to help. One girl was just holding her cell phone walking around in all black and I thought maybe she worked there but she didn't ask me if I needed assistance so I'm not sure. Waste of time. No customer service. Prefer Sephora. read more

Recently went with the wife so she could shop, she had several gift cards. She walked through store taking her time and picked up several items, spoke to several workers. Upon check out, the guy tells her they are not able to take gift cards due to a new system. It would have been nice for them to have a sign up front or the numerous people walking around let the customers know. The guy offered no resolution. So if you have gift cards, ask of they accept them before you waste your time. read more

I went into this Ulta looking for clean makeup for my niece's 8th birthday, and unfortunately the staff wasn't very knowledgeable. When I asked, one associate suggested Clinique, then they called someone in her mic and then she said bareMinerals. I asked if those were the only two clean brands in the entire store, and they looked at each other and said yes. So either this location doesn't carry many clean options, or the employees aren't trained well enough to answer these types of questions. It was pretty disappointing, especially since "clean beauty" is such a common request now. read more

I have been into this location many times. It is so nice and clean and well stocked and everyone there is so nice and helpful. My daughter is extremely picky and we were able to have Alora help us shade match her for a foundation and she did such an incredible job. She was so sweet and so helpful and very patient with my daughter. Thank you so much. We really appreciate you!! read more

Ulta Beauty - New foundation - Hair Salons Near Me - Los Angeles, California

Book with Genevieve!! I was so nervous going to a new person to get my haircut but Genny did beyond amazing! She was so caring, sweet, and took time with me. I never felt rushed and I even brought my 6 month old and she was extremely accommodating throughout the process. I got the signature haircut and a gloss and she made my hair look so fresh and beautiful. She works together with you to decide on color and is awesome at making the process feel collaborative. So thankful to have found her! read more

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Went to Ulta in Porter Ranch today. Received amazing help from Daisy. She went out of her way to help us. She was super knowledgeable and really kind. Thank you, Daisy! read more

Bre is my hairstylist and I absolutely adore her. She nails my haircuts every time. I get the signature haircut, which comes with the deep conditioning treatment. For the quality of service, I do think Ulta's pricing is fair read more

Helpful service and attentive to me as a customer. If they were out of something they were able to recommend something else just as good.

Better customer service and willingness to actually help would be greatly appreciated. While I looked for my products the person in the area walked towards me, then rather than asking if she could help, did an about face to chat with a colleague instead. So I found my items without assistance, no worries, and proceeded to the register where Karen let me know I needed to scratch the PIN off my BDay gift card...no problem, except I actually scratched too hard (who knew ) and made the card unusable. I need to reach out to customer service myself to replace the card. The young lady at customer service was so kind and helpful. It will take 24-48hours to replace the gift card. I will not be returning to the Porter Ranch store with my business. If only someone would have been kind enough to help when I asked. read more

I do not do makeup like at all but it's something I really want to get into! The store had a wide variety and many staff members helped me out as I asked a million questions. However, the lady helping me shade match (can't remember her name) made me feel very rushed and a little uncomfortable read more

there is a special place in heaven for the ulta ladies that helped me out today. i am fairly hopeless when it comes to makeup, but never was made to feel silly for my questions or pressured to pick a more expensive product and spend more money. the manager on duty (whose name i didn't get, so sorry!) greeted me warmly, listened to my routine and needs, gave me great advice on a concealer, then absolutely nailed the color match on the first try. Jessica helped me apply it and pick out some complimentary products--she was so kind and encouraging and genuine, i felt gorgeous and taken care of. thank you ladies! you're the best! read more

After MAC cosmetics changed their formula for studio fix powder, I inadvertently purchased a few compacts in the wrong shade. When I tried to simply EXCHANGE the unused unopened compacts, the store manager, Tammy refused to process the exchange or even give me store credit claiming I did not return the products within 60 days. Tammy treated me in a rude, dismissive, condescending way. Terrible customer service. I'm never shipping at this store again would rather order online going forward. read more

I came here and had a great experience with Liz! She was so kind and helpful. I had a lot of positive interactions with the floor staff until I reached the register. The woman who rang me up asked if I had a phone number with Ulta to sign up for offers. I politely said, 'No, I'm not interested.' She then asked for my email and told me it was required to make a return. I informed her that I could make a return with my receipt if needed. She responded by saying that a return wouldn't be possible without providing an email. I understand that having an email can help look up a previous transaction, but I had never heard of this type of policy before, so it was, of course, surprising. Another cashier whispered to her that a return could not be made without an email, and she once again told me, 'Sorry, it isn't possible.' Luckily, the store's return policy was posted at the register, and as I read it, it clearly stated that a product could be returned with a receipt. She then replied, 'I don't want to force you.' - Ummm, isn't that what you've been doing this whole time? Trying to force me to give you my email and threatening that I couldn't return my product without it? ‍‍ I'm glad I looked at their policy and maintained the privacy of my email. I can only imagine how many other people have been in my position and felt pressured at the register to provide emails, not knowing their rights as buyers. As I mentioned, there are lots of wonderful staff here helping customers. I enjoyed my experience overall. It seems like a few people at the register need training on the return policy and the importance of customer consent. read more

This place got everything you need from hair to beauty products. I'm in my fifties and wanted to hide dark circles around my eyes and looking for a good concealer. Gabe was so accommodating that he took his time to help me out with my concerns and needs. Jason was also there to give me tips on how to apply make up. I was very happy with the products I got that I bought them all!!! Also, they have this promo if you apply for the card you get a make up bag w lots of goodies in there. Thanks Gabe for the wonderful service you gave me. I highly recommend! read more

Best Ulta in the area! New beautiful shopping center location, easy parking in the huge lot, new and clean store, great selection and stock, festive and fun displays, outstanding customer service and no line when I visited! 5 solid stars for this visit! read more

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‍Awful customer service experience with Nathan. Rude, lazy and unwilling to help. Lacks social skills and professionalism. Needs training. I no longer shop at this location. read more

Traffic on the weekends make it difficult to find parking. Usually, when I shop here most of the cashiers and associates are friendly. The cashier that assisted me with my purchase was very friendly, approachable, and nice. Unfortunately, the other cashier that was next to her wasn't so friendly, and was rude to customers. I hope my next shopping experience will be just as friendly, and the other cashier has better customer service. read more

Excellent customer care and service provided by all employees. This location has great selection.

I needed my hair curled for a full day of Christmas and birthday parties. I booked an appointment with Bianca and asked if she could make the curls stay all day and for the later events I had at night. She curled my hair beautifully and the style lasted perfectly, even through the next day! I received lots of compliments on my hair. Thank you, Bianca! read more

Daisy Dai is the most helpful, kindhearted employee. I had to create a makeup look that was different for me and decided to see if an employee would be willing to offer some advice. Boy did I ask the right girl! She helped me every step of the way by recommending certain color palettes, grabbing specific products, cleaning them diligently before me sampling them and then providing feedback on the looks. The entire experience was genuinely fun because of her help! I left with amazing products that I am very excited about and it is truly all because of Daisy's help! Thank you!! read more

I go to Ulta beauty on and off. Looking for travel cosmetic hair paraphernalia. Sadly, I have never been able to find exactly what I am looking for to supplement any upcoming trip. For example, a small hair brush, a small comb. I do not blame them at all. They cater to a different clientele. I recently caught eye of their cologne and perfume line. Yes, they cater to both men and women. But, their prices are really high in the fragrance department. There are several stores and on line websites that can give you the same perfume or cologne for a much cheaper price. Sorry, to be blunt. Either way, it does not take away anything from this store. They have good and friendly customer service. In this day and age, it is a big plus, to any store that you visit, and must be appreciated and recognized. read more

Breanna (Bree) is the best!! I went in with remnants of a semicolor gone wrong and left with an amazing cut and color. On my way out several employees stopped me to say how amazing my hair looked. Love the color! I highly recommend Bree! Wish I had the before pics to add but I don't, so picture 3 different shades of magenta from mid length down... and after one visit with Bree, it is now a warm caramel light brown. read more

Ulta Beauty - After pic - Hair Salons Near Me - Los Angeles, California

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I paid for 4 items but when I got home, there were only 3 items in my bag. I called back right away the next morning. I got ahold of the salon department and they transferred me to the register. I was on hold for 10 mins so I had to hung up. I called again after work and the exact same thing happened. I was on hold for 15 mins. This location is just 5 mins away from my work so I just went back to the store. When I got there, it was not busy at all. 2 people were manning the register and none of them had customers to help... so they're just letting the phone ring and have customers on hold for no reason? I asked an associate Natalia for help and I told her what happened. It turns out, she's the associate who rung me up the day before. She called her manager and her manager looked at the footage. She claimed all 4 items were put in the bag. So where did my lipstick go? Natalia and her manager were talking over the phone and Natalia said "I'm extra careful now especially what happened the last time". It turns out this is not the first time. It looks like Natalia is just not very good at putting items in the bag.. which is literally her job. You don't answer phone calls and you don't put items in the bag? I ended up just purchasing the same item twice. It was only $24. It's not a big deal BUT this was such a poor customer service experience. read more

Came today while waiting to meet my friend at Finney's for lunch. Dropped 45.00 in ten minutes. Lol. Got some Hempz banana lotion, some hair pins and frizz tamer spray. This store is laid out nicely, and the gals are super friendly too. Prices are not to bad for retail. When in the area I would shop here again. Parking lot was packed at 11 am. read more

Bright, shiny, and new, this location seems to be going the way of other Ultas, in that the racks for name brand cosmetics are getting squeezed down to the point where I can hardly find what I want. Today I had three items to replace and ended up only getting one. I will check to see if they carry the items I wanted online, but the result of the shopping trip wasn't very satisfactory. Also, they don't have enough cashiers working the checkout area. I feel as though they have a jumble of high price brands they want to promote, many of which I'm not at all familiar. Their space allocation for brands I do like is making me less likely to shop here in the future. If I wanted to just buy online, I would do so. I come to a store like this to see colors and styles in person, sample testers, etc. Not a lot of point if the products aren't stocked. Am losing patience with Ulta. read more

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The newest Ulta location in The Valley in the newest shopping area in The Valley!!! All jokes asides, this Ulta location is nice and the staff is very friendly. I came here to pick up some basic necessities and thankfully they had what I needed in stock. The aisles were clean and because it is a new store I wanted to browse. They had a good selection of blush, eye shadows in drug store brands and high end brands which was nice. read more

Ulta Beauty - My haul! - Hair Salons Near Me - Los Angeles, California

Me and my boyfriend came In to smell some colognes and perfumes, Gabby helped us she was wonderful, the whole team is amazing, i would love to work at this location, everytime i come in to grab my essentials its always a very pleasant experience !!!!! 100/100 i love yall!!!! read more

Thank you, Leslie, for the refreshed look to my hair! The highlights turned out great, brightening my overall complexion and adding dimension to my hair. I've hesitated going back to blonde due to damage caused to my hair in the past but Leslie recommended a treatment to help prevent damage and my hair is feeling just as soft and healthy as it was prior to adding the highlights/toner. I may just go back to an all-over blonde at my next appointment =) read more

Ulta Beauty - Highlights from Ulta Beauty Salon - Hair Salons Near Me - Los Angeles, California

I had an appointment at another salon that ended up canceling my appointment last minute, and needed my highlights touched up for an event the following day. Remembering that Ulta takes pretty last minute appointments via their online booking system, I was able to get a same-day appointment within the hour. Jessica, my hairstylist, performed my partial highlight and was able to get my hair looking just like my inspiration photos! She was so attentive and informational, and took her time while simultaneously getting me in and out of the chair as quickly as possible. I definitely recommend checking out the salon at Ulta! read more

This is a great spot to aquire any needed skin or grooming products. They have a variety of options that will fulfill your needs and customer service is on point. The staff will assist in any of your questions or needs. Parking is in the lot that accommodates without any issues. read more

Everything about the store is great. The employees leave a lot to be desired when it comes to customer service. For anyone that knows this parking lot, you know it can take 10 minutes to find a spot. I spent that 10 minutes circling. I walked in at exactly 8 pm not realizing the store closed at 8 pm just to do a return before leaving on a two week vacation. The doors were still unlocked and when I walked in no less than 5 employees basically body blocked my way into the store and told me I had to leave. There is a better way to handle customers and I will not be returning to this store. I would say managers need to better train employees but the manager had the same attitude problem. read more