I am so thrilled with my experience ordering online from Arielle Shoshana! They shipped my perfume…read morewithin hours, they included all the samples I requested, even the backup one I mentioned just in case any of my first 3 were out of stock, that was so kind of them to give me an extra! There was no issue fulfilling my order even though my shipping address is different than my billing address which has been an issue with another frag boutique that automatically cancels orders like that. Regarding that other boutique, I had a great experience in person when visiting Portland, but I had issues with my online order going through and once I got that worked out they didn't include the samples that were promised. So the next time I was ready to order a niche perfume I had sampled at that shop, I found it at Ariel Shoshana's website and ordered from there and so glad I did! I have a new favorite niche fragrance shop! I will absolutely be ordering more in the future and perfume collectors purchases can really add up! If you are a business owner, be like Arielle Shoshana, don't be like the one in Portland when it comes to your online order fulfillment!

This is strictly for my online experience as I have yet to have the privilege of visiting the…read morephysical store. I was on the hunt for an illusive fragrance, and when I emailed customer service for help they QUICKLY solved my olfactory emergency! (No literally they answered the email within minutes of me sending it and on a Saturday no less) So I've had people try to match this fragrance for me in person and sight unseen (or scent unsniffed) the staff here got closer than anyone else ever had!! I couldn't believe it! I also love how if you order online, you get samples of your fragrances so you dont have to open the bottom and compromise your return, in the event you are dissatisfied. Anyway I've sinced ordered numerous times and have always been beyond thrilled!!

Went in this store and got top notch service, started shopping here a year ago and always come…read moreback. Definitely pay this place a visit if you're in town!

Fantastic family owned business in the DMV who cater nationwide to fragrance enthusiasts. Amazing…read moreselection and fantastic customer service.

This was easily one of the worst customer service experiences I've had at a Sephora…read more I came in around 12:30 PM to pick up an online order placed the day before. I told the greeter I was there for pickup and was directed to stand in a line of about 10 people. That alone defeats the entire purpose of ordering online. After I pushed back, she called for help. Another associate came over...only to tell me the exact same thing, to get in line. At that point, I said cancel the order and started to leave. As I'm walking out, she says "you can cancel the order" in a dismissive tone. So I walked back in and asked for the manager. Of course, the person giving the attitude was the manager, Blanca. Instead of resolving anything, she tells me she's busy helping another customer and can't grab my order. Then follows me to the door continuing to explain how busy the store is and that they've had "issues." None of that is the customer's problem. What's wild is that the store was full of associates, yet no one could take 30 seconds to retrieve a prepaid order. No ownership. No urgency. No accountability. I canceled my order with customer service immediately after and will not be returning to this location. If you actually want a seamless experience, go to Tysons Corner, One Loudoun, or Mosaic instead.

This location is always busy and not my go to but usually has products a closer location does not…read more This review is for the makeup artist Liv. I'm always a little nervous if a makeup artist can do make up for my skin tone but Liv didn't hesitate and jumped right in with her sparkling g personality. She asked for my photo inspiration and provided recommendation to best match the look I was going for. She is so knowledgeable and I can't wait to go back for a class. I highly recommend for anyone who is struggling for an artist to bring out their best.

My hubby brought me here as a surprise Christmas gift and I absolutely LOVED it!…read more Sherry greeted us when we walked in and we sat in one of the many stations, surrounded by dozens of natural scents. She walked us through the history of perfumery and the categories of scents. We were free to sniff at any and all of the scents as we desired. We were then off to create two perfumes that we wanted. The only limitation was our own imagination! I set my mind on a summer one (Spring day with fresh flowers and clean linen) and winter one (eating my favorite cookies near the Christmas tree). It was such a blast attempting to create these scents and smelling how the different scents would work with each other. Despite the tall order, I was able to concoct the exact perfumes in my mind's eye with Sherry's help. My hubby created a beachy evening one and a mulled wine one that smell amazing, too. This was such a unique, memorable experience and I especially loved the shared experience with my partner. I love perfume and have a few scents on rotation so it was really neat to learn more about the craft and create my own. I can't recommend this studio enough!

Me and my husband had an AMAZING time here. He wanted to do something different for a date and this…read morewas probably one of my favorite dates we had. It was super cool to learn about the oils and how scents work together. Creating a perfume which for the past few days I have been wearing nonstop and lasts long too! We will definitely return and I want to make more of what I made. Lucy was amazing and was so in tune with helping up make the right choices with our scents.

I'm an online shopper, I avoid going to the mall especially on weekends and holidays. But when I…read moreneed some me time and a much needed retail therapy I go to Nordstrom Rack. This location is less than a mile from my house, very convenient and has plenty of parking available even on weekends. Even though this is not my fav Nordstrom Rack, (San Marcos, Ca. location has better shoe selection) I found my best deals here by far. Im super petite and tiny everywhere. I wear either a size 00, 0, XXS or XS depending on brand and fit in a size 4 or 4.5 shoes. Being tiny, it's hard to shop for clothes that fits me perfect outside of kids section. I find that I either pay full retail price or get really lucky with highly discounted odd size shoes or clothing regardless of the store I go to. So when I need a wardrobe update, I'll spend hours at NR and comb through the racks carefully if I want to find really high end brand name pieces for super low prices. Last time I went looking for a dress to wear to my brothers wedding in July, I found a super pretty floral dress for NOTHING!!! Original price was 172 on sale for 20 and I had a 40 dollar note sitting in my rewards account, so I paid zero for it... score!!! I've also gotten a blouse for a penny lol... say wha??? How is that even possible? Best deals to date: - Stuart Weiztman riding boots: paid 10.00 original price was 410.00 - Stuart Weiztman kitten heels suepump: paid 17.00 original price 199.00 - Ted Baker pink cocktail dress: 99.72 original price 1695.00 Above are just my fav buys, I've gotten really awesome finds and some of my fav treasured pieces at this store. Brands I love that I often find in this location are Stella McCarthy, SW Nudistsong (I have 4 pairs of different colors), Theory, Ted Baker, Bailey 44, lots and lots of Splendid, Via Spiga, Reformation and Badgley and Mischka shoes. Go in the morning during a weekday when everything is put away neatly. It's easier to comb through the racks when all's in order.

Checkout lines are always really long and the ventilation inside is poor. If you have trouble with…read moreallergies and asthma, you may want to really consider shopping at a different location. I was there to return a Nordstrom item and it took me well over 30+ minutes waiting in line. That was on a weekday afternoon too that wasn't during the holiday season. Can't say I love it. The rest of the store has ok selection of items. It has the lighting of Ross and the atmosphere too. Couldn't find anything I wanted to exchange my item with.

Such a wonderful experience. Very safe and clean. Many great stores and perfect for the holidays,…read morebut also for all year round. Definitely a place to enjoy a great afternoon or evening. Definitely come hungry as there are many great food, ice-cream a

Reminds me of MacArthur Mall in Norfolk, VA. Good mix of retail, clothing/shoe shops, jewelry…read morestores, pop up carts/counters, and food places. My one critique as a visitor on a mission is the food spots are not centrally located like most malls. All in all, a safe / clean place to eat and shop with plenty of parking.

Beautiful perfumes, sold by knowledgeable and helpful staff…read more A bit expensive but the scents last and maintain their characteristics throughout the day.

I was in need of Oud perfumes. I went to Arabian Oud and had…read morea great experience. Zena(I hope I spelled her name right) the sales person was amazing. She was professional, helpful and very personable. She was knowledgeable of all the products and was able to help us make our choices easier. I will go back again very soon and plan to take people with me to share the experience.

I have visited this business twice in the past several months every time I'm there the staff is…read morevery helpful and knowledgeable. It is a small business, but they are great. They provide a ton of information. They don't mind answering all my many many questions. It's easy to find the location is fairly convenient and I usually park right in front of the store I have also ordered from this business online. The shipping was quick and efficient and I got it within a few days. Sign up for their emails, they provide. They send tons of deals and specials. The deals are great and many times the specials include in-house and online order The last e-mail was for a their chocolate bars and they gave an infused hot chocolate recipe, it was yummy . I'm a little disappointed. I haven't taken advantage of the email specials more. I look forward to going there again. Everyone should give it a try.

Can't get anyone to answer me. I get ignored when I try to email Jae and no one will return my…read morecalls. Product is good if you can get anyone to answer you.

Burlington = Retail Nightmare…read more Where do I even start? 1 Had to hunt down an employee just to ask about returns. She confidently told me I couldn't return without a receipt. (Wrong. The cashier later gave me store credit in 2 seconds. So... why is your staff giving customers false info??) 2 Stood in a 30-minute return line because only two registers were open. 3 Fitting room employee? Rude, short, and definitely not customer-friendly. 4 Went to check out. Another 35 minutes in line. Watched an employee organize shopping bags for TEN minutes before hopping on a register while 30+ people stood there fuming. Yes, I took a picture. This place is chaos: disorganized, understaffed, poor selection of merchandise and apparently allergic to customer service. Honestly felt like they were daring people to never come back. Burlington, if this is your idea of "off-price retail," the only thing you're saving me is time--because I won't waste another minute here.

It's a Sunday and 4 clerks barely speak English. An hour in line to check out so far and still 20…read morepeople waiting infront of us and behind us. We are coming into holiday season this is not acceptable!