We had a really good time at this adults-only resort. There are plenty of activities where you can…read morebe busy or choose to relax and enjoy your time. I was not approached by anyone offering to sell me anything or attend presentations. Staff were super friendly and helpful during our stay. There's a main pool and a quiet pool. So you have an option where you want to be based on your interest. Night shows were great with some fantastic performers. I wish that there was more Mexican themed shows or music but I guess they try to accommodate that the majority of guests were from Canada and USA. Some of the restaurants rotate being open for dinner. Your best bet is to make reservations ahead of time. You can always show up but might have to wait depending on the time. Overall food was good. Drinks were ok but as a social drinker, I wasn't impressed with my 1-2 drinks/day during my stay. I think I had one drink that I found really good. Beach area is not private and you might have people approach you to sell you stuff or services. A polite "no, thank you" works great. Location and proximity to 5th Avenue made it a great place to explore the area. Although filled with tourists, you also get some local interactions. I would come back to this resort in the future.

NOTE: this is now Hyatt Vivid resort…read more junior suite room was a nice big size that still included two person jetted tub. fan in bathroom which is nice. all-inclusive resort and we tried these restaurants Dolma, Asiana, and the Pelicanos. all were really good especially the asian place. the coffee shop is 6:00-11:00 amazing hours. everyone is very nice. umbrellas are in closets which will well needed for the humid showers.

Everyone, everything was right! Good people, great times and one of our best memories ever! Thanks…read moreagain all new friends!

If you had food poisoning symptoms around mid/ end of March 2026, please reach out to me. We…read morereceived stomach pain quite immediately after eating, 10-20 minutes and nausea symptoms a few hours after completing dining and vomiting I will be updating my review on the rest of our stay, which was phenomenal otherwise, but the post is for visibility purposes.

Do NOT Book Your Wedding Here…read more They turned our wedding week (March 14 Wedding) into a nightmare so I want to warn every couple considering Mahekal for their wedding. What should have been the most magical week of our lives was repeatedly hijacked by the gross incompetence and dishonest practices of this resort's wedding team. And to be clear - we had a separately hired a wedding planner because by November we already knew Mahekal was not providing any support. We went into our wedding week thinking everything was settled without any warning of all the problems Mahekal was going to spring on us: - They lost track of $10,000 which we paid over SIX MONTHS ago. Totally unaccounted for in their system and we had to prove our payment history while onsite for our wedding. - They attempted to charge a $7,000+ penalty, claiming our room block had not been fulfilled through the code. We blocked 40 rooms and had 107 guests staying on property. We had to spend hours cross referencing the list they had which they didn't even have prepared for our meeting, with our list of guests which we had given them. We lost 4 hours to prove their botched webpage caused this issue. - What is truly unforgivable is Mahekal had an entire month after the room block deadline to communicate these issues to us. Instead, they waited until we arrived for our wedding to spring these problems on us due to their poor mgmt. We spent hours each day on Tuesday, Wednesday, Thursday, AND Friday trying to clean up their messes, ruining our moods and taking time away from family and friends. - The front desk charged us $930 for an upgrade that was explicitly supposed to be complimentary. When we checked in they didn't even have us noted as the wedding couple and did absolutely nothing special for us - no rose petals, no welcome gift, nothing but headaches. When I brought the upgrade charge up to Laura, the in-house "wedding coordinator," she showed me on her monitor that their system had the upgrade documented as FREE... I showed her the additional $930 charge on my credit card. She took over a day to find the charge in their system and promised to work with the front desk to return this but has not responded to me or my wedding planner when we followed up. - We didn't get an adequate room even with the purchased upgrade so I couldn't take any getting ready photos. When we toured they showed a room with a living room which was not made available to me. Total bait and switch. I spent 9am to 1:30pm of my wedding day with just vendors because of this... They also do NOT have a bridal suite which is another sign they are not equipped to handle weddings. - I specifically and clearly requested mahi mahi NOT be served as the fish entrée option at our wedding and Laura said she would work with the chef... At our reception I took a bite of the fish and informed my husband it was mahi mahi and he gave me half his chicken... - For our welcome party, we were charged $450 for three infused water dispensers, a "water bar" we had approved for our outdoor cocktail hour (where it made sense given the heat despite the open bar). Instead, Mahekal applied it to the wrong event entirely; the welcome party which was hosted in a covered space with fans (La Cocina) for which we were already paying for a three-hour open bar. I didn't even see this water bar but whether it was there or not, they scammed us out of $450 because they can't even track a single add-on without messing up. - It's obvious now that we were shown updated rooms when we toured a year before our wedding. What we actually arrived to were cracked floors, broken AC, and toilets with rusted flush buttons. We stayed at the Banyan Tree Mayakoba, an actual 5-star resort, for 3 nights after our wedding to decompress from the stress Mahekal had caused. Mahekal felt like a beach motel in comparison. Mahekal is not just incompetent, they are predatory: waiting until you are emotionally and logistically vulnerable so they can hold one of the most important events of your life hostage. The individuals responsible for this horrible experience were Laura Elena Castellanos Patino and Maria Elena Armenta. The only thing I wish for them is Karma. Thankfully, we ended up having a wonderful wedding reception thanks to friends and family, and those memories are slowly replacing our horrible encounters with the resort staff.

I rarely write negative reviews, but this stay was a major disappointment. The biggest letdown was…read morethe buffet -- very underwhelming food, repetitive options, and not what you would expect from a resort at this price point. Every day we hoped it would improve, and every day it was the same disappointment. The only saving grace of the entire stay was the poolside food and the service there, especially Armando, our poolside server, who was amazing. He was attentive, friendly, and provided the best service we experienced the entire trip. Unfortunately, that was the only consistently positive part of the experience. Another major issue: there is a large family of raccoons living on the property, and they fight loudly over food at night. This isn't a small nuisance -- it kept multiple members of our family awake across several rooms. On top of that, Friday night there was a rave next door that played music until 6 a.m., and again, no one in our group could sleep. For a resort that's supposed to be relaxing, this was unacceptable. Also, be aware there are no TVs in the rooms and there is basically no entertainment around the pools. There was a speaker out there at times, but it was inconsistent on what days it was even set up, and when it was, the music was very low and you could barely hear it. The resort felt very quiet and honestly a bit boring because of this. Fuego restaurant was just okay -- not terrible, but nothing memorable and definitely not enough to make up for the rest of the food on the property. The icing on the cake was checkout. They literally radio someone to go check your room to see if you took any minibar items before you can leave -- and what were they checking for? A small bottle of Evian water. It felt cheap and tacky and was a very disappointing way to end the trip. Overall, this resort did not live up to expectations, and I would not stay here again. There are far better options in the area for the price.

One of the most amazing experiences of my life! The beach was beautiful lots of activities for…read morekids. Grand class was adults only and absolutely stunning but walking distance from the kids friendly ambassador. There was transportation to get anywhere in the resort. Zen the more jungle focused hotel was Also beautiful. All inclusive 24 hour room service unlimited food and drinks and refillable mini bar. Cocina de autor which is a Michelin star restaurant was amazing , the wine pairing is extra but it's worth it. Piaf has great French food , Frida , Luca , sen Lin and Chaka are kid friendly I missed Chaka but the other three are really excellent. The bistro at grand class is great and azule is a great more casual buffet. There multiple bars the pools and the beach which is beautiful have food and drink service. Some activities are included and the spa is beautiful. My suite was over 1000 square feet with a plunge pool on my balcony. Getting chairs early is key at the pool and the beach. There are bars a coffee shop multiple boutiques gyms and activities. One of my favorite was catch of the day on the beach for lunch . There is a kids and teens club and a kids spa. Beautiful place for a wedding, I saw multiple during my stay. The food is really good! They have a mini golf course most of the year. There is night security and the resort is gated. They have mocktails as well as cocktails. The staff is really friendly. Tipping is optional but tipping in American money is recommended it will get charged to your card. There are three pools not including the spa. One at the grand class ( adult only) , zen, and the ambassador. The ambassador and grand class are walking distance from each other. This resort attracts more than Americans. It's beautiful and a world class resort.

This place has it all. Seriously…read more Incredible stay all around. The service is truly top tier. The staff are attentive, friendly, and always make you feel taken care of without it feeling forced or over the top. The entire resort has a luxury feel from the moment you arrive. Everything is beautiful, calm, and extremely well maintained. The pools and beach are great, and the whole place just feels polished and relaxing. The rooms are especially impressive. Spacious, elegant, and spotless, with a very high end feel that makes it easy to unwind and feel comfortable right away. Overall, it was an amazing experience and easily one of the nicest resorts I've stayed at. Would absolutely come back and highly recommend it.

This is future of wellness all-inclusives! I love this place so much. We came here after a friend…read morevacationed here and said the food, ambiance and classes were unlike any other resort they've been to. Being a vegetarian, it's been a dream to find a place like this where I can eat ANYTHING off the menu. My husband was able to add chicken to his meals so it is friendly to meat eaters as well. We arranged for the airport travel to/from the resort which was highly recommended. It's about an hour commute and took the stress away from the travel. Our suite was on the bottom floor and walked out to the pool. Complete dream of an experience! Not only did we have "guide" who is essentially an assistant/butler who helped answer our questions quickly, helped to book reservations onsite or book transportation through the resort. They were incredibly responsive. Your main mode of transportation is bikes which feels like you're in another world riding through the jungle on bikes. There's a handful of restaurants on site so we didn't end up leaving the property more than once. Because they're a wellness resort, they have all of these classes (cacoa ceremony, movement class, yoga, astrology, etc) where you could interact with other guests. They have a taco stand where they make watermelon tacos. I could go on and on about the food. This place almost converted my husband to be a vegetarian- that's how good it was. They make all their cocktails with OR WITHOUT alcohol and they taste just as delicious. If I could live at this property, I really would. Highly recommend going as a couple, group or even solo. It will leave you more grounded and at peace.

Incredible experience. It's clear why they have a Michelin hotel rating of two keys. Beautiful…read moreaccommodations, wonderful service, incredible food! We rarely visit the same place twice (and aren't even really resort people) but we're already talking about going back. All of the restaurants are mostly/default plant-based, but there are non-vegan substitutions (and Palmaia is connected to a typical mainstream resort, Sandos, that guests have full access to as well). But also, Palmaia's food is so good I wouldn't recommend changing it or eating elsewhere! We ate conchas and tacos nearly every day. And the pastas at Mar de Olivo were superb! Additional advice: advantage of the wellness classes, the gym, and the beachside taco truck!

We had a wonderful time at this resort! I loved every single minute we were here!…read more Beautiful grounds and a wonderful place on earth to be. As long as you are behind the gates that is.... Outside of the gates is a whole different story. It's pretty intense out there with the police being fully militarized. They have machine guns mounted to trucks they stand on and ride around just for the presence, there are tons of people wanting to take advantage of dumb Americans at every turn. Watch yourself if you travel alone in Cozumel. It's designed solely to attract tourists. That draws out some colorful personalities in my experience. Traveled with ease from the oh so lovely Cancun International Airport. Interesting spot to say the least. We were warned not to communicate or accept anything from anyone except our driver. We arrive to the hotel really excited, somewhat cautious, and ready to have some fun. We were greeted at the front door and we handled a little paperwork, and then we were taken to our room by a wonderfully helpful chap. He showed us around the room, gave us a quick run down of the grounds, described the amenities, food situation, and some other pleasantries. He talked about the dining situation and gave us a map tour so we're would know how to navigate the grounds. They have a cool locker system in each room. The service folks just leave your anything in the locker and you don't have to interact with them at all. They just let you know it is there. Nice feature. The grounds themselves are absolutely gorgeous! It is so well kept, the attention to every detail goes so far beyond a normal resort. They comb the beach every morning. I kid you not. They seriously rake the entire shoreline before dawn. They also run a tractor to clear the seaweed from the beach. Insane dedication to making your stay great. The restaurant situation is so fucking rad. They have just about any food you might want covered between the what seemed like a dozen restaurants at the resort. I ate and ate and ate and ate.... I ate between meals, I ate between those meal and snack times. We had so much food!! Every dinner was 5-8 courses. I'm positive I could stay right here forever and never leave. Food heaven!! Spa is great too! It's a lovely relaxing oasis of self care. That's another review, but it's great. Don't take my word for it. Go for yourself! Cold plunges are good for the soul! They have shows every night in the theater and there was some sort of event being held every night in the common area. Some were private, others public. They construct stages, eating areas, weddings, happy hours with bands, and even corporate conferences. It's pretty wild the amount to building and tearing things down the do here. We rented a cabana bed one day and at the end of the day the built and transformed the beach into an elaborate engagement spot with candles everywhere, flowers, and a table for two. Very nice touch! All in all a fantastic experience. My only gripe was that the room smelled of mildew and/or too music moisture. C said something about it when we got there but it wasn't that noticeable to me. When I got home and unpacked my suitcase is when it hit me. There were clothes that I did not wear, just sat in the drawers and repacked, they all had to be washed as they smelled terrible after being packed and transported back home. I would come back monthly if possible. Nice place. '26 - 74

best all inclusive resort that we have ever stayed at! we had zero complaints about our entire…read morestay. the check in process was smooth and we were greeted with welcome champagne. they then drove us and our bags to our room, which was beautiful. we got the preferred club junior swim out suite and it was phenomenal. the mini bar was stocked with snacks and drinks and they even gave us a bottle of champagne for the room. i would highly recommend getting the preferred club, as you get access to private restaurants, beach club, private lounge, enhanced mini bar, and a free tote bag. the swim out pool was amazing and well maintained. they had complimentary floaties to float on. there was a lot of mosquitos outside so i would just recommend bringing bug spray. each floor has a designated concierge who has a desk on the bottom of each floor. our concierge, marcelo, was phenomenal. he always reached out via text to tell us about activities going on. my fiance also felt sick on the last day of our trip and marcelo sent gatorade, ginger ale, and salty crackers to our room. he provided exceptional customer service. we came during sargassum season, but this resort handled it so well. they had tractors out on the beach every morning to scoop up all the sargassum and take it away. it did not smell at all and we were able to go into the water without a problem. the pools, food, and nightly entertainment were all incredible. we didn't have a meal that we didn't enjoy. we never had to wait for a table and service was always so fast. the activities department put on such amazing shows every night. we will definitely be coming back and i highly recommend this resort to anyone!

Overall, we had a very nice stay at the Grand Hyatt Playa del Carmen Resort. The property is…read morebeautiful, the location is great, and the staff was friendly and attentive throughout our trip. The pools were very nice and easy to access, and overall atmosphere made for a relaxing vacation experience. The only downside was the constant upselling during the stay from timeshare presentations, to photographers, to upgraded dinner reservations at specialty restaurants. At times it felt a little excessive and took away from the relaxing vibe of the resort. Outside of that, the resort itself was very nice and we still enjoyed our time there.

What a great resort! It's clean safe and easy to access. Our room was clean on arrival and the…read morestaff were amazing

We just returned from Viceroy and had such a relaxing and amazing time!…read more - The staff are all welcoming, genuinely friendly and super attentive -prior to checkin I let them know mosquitoes absolutely love me , they had spray upon my arrival (organic and off!) and they sprayed my patio and had a netting around the bed all set up. I never had any bites until I left the resort my last night for a wedding ! - food: We ate at both restaurants and the food was excellent. Especially the shrimp and octopus dishes. Cocktails were done right! Not watered down like other places . - beach - this resort seems to have the best beach area as compared to nearby resorts with actual sand The pool is a perfect size and was never crowded . Pepe and staff always took care of you. -gratuity - 16% service was added automatically to your bills. This is not an all inclusive , for the quality of service we made sure to bring $USD to add tip for everyone. They all work so hard in the heat to make your experience memorable! -Spa - Splurge for this! Best way to start our days first thing with massages and facials . You can also use the jacuzzi and steam room daily without services. I frequent Burke Williams and their masseuses are good , strong too ! They did our services outdoor for couples in this serene area with a fountain running. -room - we enjoyed the premium villas, super spacious with walk in closet, shower and bath tub . All the villas are close so a short walk to the pool - There is a little bass coming from the next door resort's DJ at night, but when I closed the windows , it was very muffled and did not bother us at all. - long drive from main road - so expect a secluded spot . They will call you a taxi that gets there in 20 min. Download WhatsApp and text the same taxi will take you back. Felt safe ! We can't wait to come back someday! Definitely highly recommend this place for all couples who just need to relax.

Paradise for sure! We felt pampered the moment we stepped into the beautiful outdoor lobby. Staff…read moreis eager to please! From the welcome coconut drink and cool towels to the thorough tour ( thanks Claudia) ,check in was a great experience. Bellmen we're very friendly and helpful. And our villa was just gorgeous! Heated plunge pool, hammock, and more great you as you enter the area. You are in the jungle, so there is a lot of natural privacy. Inside the villa, you will be caught up in the romantic vibe thanks to the sweet and decadent decor. Outdoor shower brings you close to nature. Many special touches await. Poolside is another area to be spoiled- by Pepe and crew. They will get you anything you want, no need to lift a finger. And the wait staff at Coral restaurant are very thorough. They seem more like personal butlers rather than waiters, taking the time to get to know their guests by name, and learning their food and drink preferences. This area is also beautiful, with a view of the ocean. And the spa is very relaxing, access to the spa facilities including the steam room, jacuzzi is complimentary with your stay. Viceroy isn't without its flaws. The small beach is barely swimable due to the coral/rocks. And though they work to remove the seaweed, if you come from May-Nov that will be somewhat of a pain ( the whole area not just here). And there is music that drifts over from the next door hotel which at times annoys. It wasn't too bad while we were here, but was noticiable. There are mosquitos and rainforest animals around, so if you're not okay with seeing agouti while eating breakfast on your patio, this isn't your place. And yes it's pricey. Nevertheless the quality, service, and beauty of this resort make up for any issues. We didn't want to leave!

I had a pretty good experience at Hotel Xcaret! My husband and I came here for a work trip, and we…read morewere very excited when we first arrived. It is a huge resort with 18 included restaurants, bars, pools, and beaches. You also have access to all of the different parks which is an amazing perk. Our room was pretty big with two queen beds. It had a jacuzzi and hammock in the balcony. We didn't have a stellar view, but I can only imagine if you did. I also never thought that I would say this, but room service came way too many times. They would come 2 to 3 times a day, and once even asked if we needed room service at 9pm LOL. We mainly ate at the buffet, which did not need a reservation, and it was pretty good. Our overall consensus was that the food here was very diverse and yummy, but was too salty. We don't drink, so I have no comment on that. The infinity pool was pretty nice, but I wish it had a direct view of the beach. There was a river surrounding the hotel, which blocked the view. The beach was pretty accessible though, and the water was very clear. There was a lot of seaweed in it though and it was more rocky than sandy which made it hard to lay our towels down. Overall, though, the service was great and we had a great time here. I would definitely recommend it because we didn't pay for the trip haha.

Hotel Xcaret is a sprawling complex which consists of several resorts and parks which are located…read moreon property. I was pleasantly surprised how clean the resort is and how courteous the service was. Most employees speak English. I speak Spanish fairly well so I had no issues communicating. There are extensive food options including all day buffets, restaurants, group dining and room service. The buffets lean toward traditional Mexican / Yucatán fare, however, it's not overly spicy. The bakery items are fantastic and not overly sweet. The only Michelin restaurant in Mexico is here at Xcaret. So check that out if you happen to visit here. There are several parks which include water adventures, ATV rentals, zoo & aquariums, history, zip lining etc. I was able to go to the Xplor park for an afternoon when I had some downtime. It was interesting and I had a good time. The cemetery was fascinating. I posted some pictures below. There is no shortage of pools here and every hotel section has its own. The main one that over looks the beach area fills up quick in the am. There are two gyms I believe and a spa which books up quickly so plan in advance. The beach is small and it's a bit of a walk to get to. Chairs and loungers get snapped up quickly early in the day. Security here is "air tight." What I mean the grounds are patrolled by armed guards and there are several checkpoints on the roads going in and out. You have to present your wrist band when entering and leaving with the exception of being on the bus. I was there for a corporate trip and we utilized a rental car to transport our executive staff to and from the airport. Even with the stringent security, the process was fairly easy for us. Checkout is a little odd. You go to the lobby with the letter (bill) that they slide under the door the night before you leave. If you owe nothing, you hand over the letter and wrist band and you're on your way. Large groups that arranged transit via bus was a whole different matter. They had those people wait on long lines to hand over the letter and wrist band and then wait for the bus. It looked a bit convoluted and confusing. Overall I personally had a good experience. The food and service were top notch in my opinion. The time I was able to enjoy the pool and park were nice as well. This was a work related trip and I'll definitely keep it in mind for a future vacation.

This review is based solemnly on the "Privilege" reservation we made. I highly encourage anyone…read moreplanning to stay at this resort to reserve under privilege as that is the only way you will obtain somewhat your moneys worth. Location: approx 45 min away from airport. We booked our own transportation bc directly with them it would be a bus and could take up to two hrs. Resort: initially when we arrived they gave us a tour which seemed a really long distance from lobby to beach area but you get used to it after being there for some days. Loved the different areas you have to choose from to enjoy poolside. The water at all pools was cold unfortunately we didn't have the best weather late Feb. The resort itself is well put together lots of different areas to hang out and places to visit. I enjoyed the coffee shop and crepe station. Kids were able to play at the arcade (for additional cost). The fresh juice bar beachside was refreshing. Bowling was fun and so was the sports bar which turns into somewhat a nightclub after hours. Room: Privilege Junior Suite - pool view. Room had decent amount of space and for 3 adults they did offer 2 queen beds and a pull out. The rest room area is super tiny not enough room for movement. Shower was ok and had a separate tub area. Patio had a spa/jacuzzi area which didn't function. Food: with the privilege deal you have your own lounge you can enjoy breakfast à la carte or buffet style. My personal favorite was the smoked salmon bagel, everything else tasted pretty basic to me. They really don't mix it up and offer the same options every single day. Bc you have privilege your butler pretty much takes care of reserving dinner, however, if you are in a large group as we were, good luck. Order of restaurants(best-worse): Margarita, Steakhouse, Pez Vela, Italian. Our last dinner was at the privilege lounge and took advantage of our coupons (provided by butler), had a nice cut of filet mignon. Service: this is the part that needs A LOT of help. The service members tend to be rude and ignore the Latino community. You don't get greeted with a smile like the rest of the guest. This was one of the main reasons I will not be returning. Drinks at the resort were ok. They do have more of a variety when you go to the upscale restaurants but unless you ask for premium alcohol they won't give you good quality. Personally I will not be returning. I rather go to puerto Vallarta and save the travel distance. It's not much different.

We are extremely disappointed with our stay at this hotel. From the moment we arrived, there was a…read morestrong unpleasant odor throughout the property and in our room, making it very uncomfortable to relax or sleep. The beach, which was one of the main reasons we chose this resort, was completely covered with sargassum (seaweed). The amount of sargassum made it impossible to enjoy the beach or swim in the ocean. Unfortunately, this was not clearly communicated before our arrival, and it significantly impacted our vacation experience. In addition, the hotel's location and transportation options made it difficult to go anywhere without significant inconvenience. What was supposed to be a relaxing vacation became frustrating and stressful. The overall experience did not meet the expectations set by the hotel's advertising or reviews. Between the unpleasant smell, the unusable beach, and the lack of accessibility, we left feeling very dissatisfied. Unfortunately, we would not recommend this hotel and would not choose to stay here again.