This review is based solemnly on the "Privilege" reservation we made. I highly encourage anyone planning to stay at this resort to reserve under privilege as that is the only way you will obtain somewhat your moneys worth. Location: approx 45 min away from airport. We booked our own transportation bc directly with them it would be a bus and could take up to two hrs. Resort: initially when we arrived they gave us a tour which seemed a really long distance from lobby to beach area but you get used to it after being there for some days. Loved the different areas you have to choose from to enjoy poolside. The water at all pools was cold unfortunately we didn't have the best weather late Feb. The resort itself is well put together lots of different areas to hang out and places to visit. I enjoyed the coffee shop and crepe station. Kids were able to play at the arcade (for additional cost). The fresh juice bar beachside was refreshing. Bowling was fun and so was the sports bar which turns into somewhat a nightclub after hours. Room: Privilege Junior Suite - pool view. Room had decent amount of space and for 3 adults they did offer 2 queen beds and a pull out. The rest room area is super tiny not enough room for movement. Shower was ok and had a separate tub area. Patio had a spa/jacuzzi area which didn't function. Food: with the privilege deal you have your own lounge you can enjoy breakfast à la carte or buffet style. My personal favorite was the smoked salmon bagel, everything else tasted pretty basic to me. They really don't mix it up and offer the same options every single day. Bc you have privilege your butler pretty much takes care of reserving dinner, however, if you are in a large group as we were, good luck. Order of restaurants(best-worse): Margarita, Steakhouse, Pez Vela, Italian. Our last dinner was at the privilege lounge and took advantage of our coupons (provided by butler), had a nice cut of filet mignon. Service: this is the part that needs A LOT of help. The service members tend to be rude and ignore the Latino community. You don't get greeted with a smile like the rest of the guest. This was one of the main reasons I will not be returning. Drinks at the resort were ok. They do have more of a variety when you go to the upscale restaurants but unless you ask for premium alcohol they won't give you good quality. Personally I will not be returning. I rather go to puerto Vallarta and save the travel distance. It's not much different. read more

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We are extremely disappointed with our stay at this hotel. From the moment we arrived, there was a strong unpleasant odor throughout the property and in our room, making it very uncomfortable to relax or sleep. The beach, which was one of the main reasons we chose this resort, was completely covered with sargassum (seaweed). The amount of sargassum made it impossible to enjoy the beach or swim in the ocean. Unfortunately, this was not clearly communicated before our arrival, and it significantly impacted our vacation experience. In addition, the hotel's location and transportation options made it difficult to go anywhere without significant inconvenience. What was supposed to be a relaxing vacation became frustrating and stressful. The overall experience did not meet the expectations set by the hotel's advertising or reviews. Between the unpleasant smell, the unusable beach, and the lack of accessibility, we left feeling very dissatisfied. Unfortunately, we would not recommend this hotel and would not choose to stay here again. read more

Absolutely no redeeming qualities about this place. Truly the definition of 'you get what you pay for.' The food was bad and poor quality. The drinks were suspiciously weak and didn't taste like the label on the bottle. The staff was largely unhelpful and difficult to communicate with. The room was incredibly average. The 'adults only' exclusivity applies to one pool and one building in the resort. Both of which back up areas surrounded by children. We saw minors enter the 'adults only' pool several times with nobody monitoring the area. The night clubs and entertainment options were limited, boring and empty. Our time here was a waste of time and money and has been the worst trip we've taken in all our years of travel. My biggest piece of advice- STAY AWAY! Spend a little extra money to stay at a real adults only, all inclusive. It's worth the difference. read more

Honestly, this is the worst hotel we've stayed at in Cancun. I'm extremely disappointed with both the atmosphere and the service. The entire hotel has a noticeable sewage smell, and the food options are very limited and of poor quality. We are here for five days, and unfortunately, on the very first day we realized this was not going to be one of our better vacations. In my opinion, this hotel is a 3-star property at best. We did a lot of research before booking, and social media made this resort look amazing, but our experience has been very different. We've stayed at four other hotels in Cancun, and all of them were significantly better. The wildlife around the property is one of the few positive aspects. However, I was disturbed to see an employee attempt to hit one of the animals with a bag right in front of me. That was upsetting to witness and made me concerned about how the animals may be treated when guests aren't around. Based on our experience, I would recommend considering other hotel options before booking here. read more

Ocean Riviera Paradise - Stained furniture - Resorts Near Me - Playa del Carmen, ROO

Terrible experience. The food was awful, the entire hotel smelled bad, and the service was poor. We couldn't even swim at the beach, which was very disappointing. Overall, I would never stay here again and would not recommend this hotel to anyone. read more

How to put into words how horrible this stay was at the ocean Riviera paradise in Playa Del Carmen. First at the airport it was very difficult to find the car service that takes you to the resort once we got to the resort and checked into our room, our beds were incorrect. We asked for two double and received one king. On day two, we were able to move rooms with double beds. Upon entering the rooms they are in desperate need of an update. The bathrooms have rings around the tubs streaks on the walls cracks around the bathtub. In the room the cabinet that holds the refrigerator and space for storage has woodrot. The couch in the room is supposed to be white leather, but is stained with so much rust I wouldn't even sit on it and our sheets were stained. On top of all of this the floor was filthy one day wearing house shoes in the room only the bottom of them were filthy. As far as the customer service it was horrible. Workers are rude they don't answer questions. The ones that do want to talk to you want to sell you something. Every five minutes you have to tell somebody NO you don't wanna buy anything. You don't want a massage you don't wanna take an excursion you don't want to take a picture with an animal. I have never been to an all-inclusive where it is so segregated between privileged and regular guest. We had friends in the privilege building and were told that we could use their pool with them we just couldn't use the amenities which was fine and then a bartender at the swim up told us to get out of the pool because we didn't have the right color band on or we could pay an additional $180 to spend the day in that pool so two workers in the same area don't even have the same information. As far as the steakhouse restaurant absolutely hundred percent do not recommend they cannot cook a steak to save their life unless it's burnt and that's what you like and the steak is so thin it's not even worth it. The Japanese restaurant Sakura was the best place on the whole resort you do have to stand in line the day of to get a reservation. The buffet was OK. I would say food is a 6 out of 10 across the whole resort now for the beach if you think you're gonna get white sands and blue ocean you are sadly mistaken. Their beach at this resort is so rocky and the water is murky. It is not worth even going down there also while at the beach, you will also be flooded with people trying to sell you things absolutely 100% save your money. This resort will never get another dime of my money for the lack of amenities, the lack of service, the lack of a beach and the lack of cleanliness. read more

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We went as Priviledge status for 2 week. We arrange great transfer in and out with Tantum , google it , they are great , on time and clean private van The resort is aging but better than average , we had Adrianna as our butler , she was constant help with reservations and activity info I don't recommend the steakhouse and the Mex theme restaurant , menus were poor , and slow . t bone steak was fat and tough and had that fibre ( poor ) Mex has a crisp menu . We did the Blue Moon ADULTS restaurant 2x as it was generally relaxed and quiet as no KIDS RUNNING AROUND SCREEMING ! The pool for Priv was nice , cool but it was hot out , I think the bottom surface needs resurfacing , there was rough spots and neigh patches where the blue was long gone ( but that's a big job in a tourist operation ) Maybe it was a poor week in March to visit but so many families with out of. Control kids and parents GLUED TO THEIR CELLPHONES . The feee WiFi worked well all Week ! The beach was nice , sandy , not much seaweed , red flagged and yellow by natures waves . Bar service out there too , friendly waitresses everywhere Booze seemed light in all drinks Lots of good free house wines and cocktails Mexico must think quietly we Tourists are messy , loud and as it's all inclusive we waste SO MUCH FOOD ON MOST TABLES , we think we are taste testers or food reviewers . If it cost for meals I think we would eat and waste much less Last info : get up EARLY to reserve a lounge chair w a blue towel , and sun umberella read more

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Came to this all-inclusive resort to celebrate our son's birthday. And we're happy that we did choose this place upon arriving. We did get upgraded to the Beso's building, what a wonderful surprise. The staff was very good, helpful attentive. The pool manager of the Vesel building I think his name is Sebastian was the best of the best. Kudos. The only complaint I might have was the buffet restaurant was just subpar. Now the regular restaurants were very good. Ocean burger was one of our favorites as well as the restaurant on the beach. I can't remember the name. Thank you Ocean Riviera Paradise's for a great vacation we will definitely be back. read more

Booking was easy through their website. Arrange by transportation to the resort was made easy by their pre arrangement. Check was not complicated although there is a cadre of people at reception whose sole purpose is to sweeten you up to purchase a time share. There is an adults only section which I had assumed if you were an adult you could go to but apparently this was a special option you needed to purchase. I'd probably suggest they utilize those timeshare people to upsell the adults only or "privilege" option at the resort. There were plenty of restaurants and food choices. They were a little tricky to get a reservation, a few needed the app and one you had to go to the reservation point at 0830. The Steakhouse was okay, the ribeye was very thin and I had asked for medium rare and got well instead. The Italian restaurant had beef medallions which were cooked much better. The buffet was a highlight and I would say more satisfying than the reservation only restaurants. The beach area was okay, a little rocky in areas and always packed to the point no seating was available unless you got done there at dawn. Would probably appreciate if at the pools and beach there was an option for reserved seating or cabanas. The staff were very pleasant and always very helpful. Overall I'd probably say 7/10. If I were to come back it would be on the adults only side or privilege package. Also the resort cats and coatis were fun to see, watch and occasionally pet (the cats only). read more

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We checked into our room (a premium room in the adults-only Besos section) and it reeked of toxic paint. We tried to call the front desk but after getting hung up on after being transferred unsuccessfully 3 times we were informed that the front desk drops/hangs up on guest after 3PM due to being busy at that time. We were instructed by the operator to leave the room and go in person to the front desk. The hotel pairs you with an associate with the goal of upselling you to their Privilege level but after the experience we had, that does not seem likely. The hotel is gorgeous and restaurants are decent. We ate at the seafood restaurant while waiting for our room to be ready and order the California tacos. The first order was excellent but the second order did not have the guacamole that the first order had and arrived with tortillas that were different (not as good) as the first order. The view was awesome though. I feel like the resort is within their power to do better. read more

Ocean Riviera Paradise - Check in - Resorts Near Me - Playa del Carmen, ROO

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My husband and I were in need of a vacation. Typically, we head to the mountains since we live near the coast, but this time we decided to change it up and enjoy a relaxing getaway soaking up the sun and sand. We found H10 Ocean Riviera Paradise had some great reviews on various sites, but I regret not checking Yelp first! We booked a shuttle service to and from the airport and opted for a private shuttle instead of the standard one, which stops at various hotels. This choice made our arrival seamless--I highly recommend it! Check-in was a bit chaotic and probably should have been a warning sign, but we were just excited to be on vacation! Like other reviews mentioned, we got roped into a timeshare pitch that lasted nearly 4 hours!! I was NOT happy about that! The initial packages started at over $30k, but by the time we walked away, they had dropped to $4k. The property itself is pretty, but the service was lacking. It felt like they were understaffed throughout the entire resort. We booked the Privileged Swim Up Jr. Suite through their website and snagged a nice deal. Was it worth upgrading to the privilege package? Maybe, but it's hard to say. We could have booked a standard room for half the price. While the privilege package offered a few extra perks, we ended up eating the same quality food and didn't receive any better service. Our butler was very nice and helpful with reservations, but the room wasn't the cleanest. We had to request housekeeping to take care of a few things at the beginning of our stay. Over the course of our five-night stay, it was a bit of a struggle; they didn't replenish towels, stock the fridge, or empty the dehumidifier. The swim-up pool was a fantastic feature, and I spent a lot of time enjoying it every day. Unfortunately, the food and restaurant options were quite disappointing. The quality was far below my expectations, especially given the privilege package. The steaks were low quality, and the dining hall seemed to serve the same food every day. Lastly, the beach area was limited, with only a small section of property for beach access. The privilege status was handy here, as they had an area roped off. For everyone else--good luck! The few beach chairs available were directly in the sun. read more

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I recently took a family vacation here, which included a party of 17 people spread out over 6 rooms. This was my 1st ever all-inclusive experience, and it was amazing. The staff were so friendly, helpful, and accommodating. The buffet resteraunt was a staple for my family for breakfast, and they offer a variety of other resteraunts to choose from. The Italian one was my favorite despite that typically not being for 1st choice for food, but I loved it. Hurricane Beryl made an appearance 5 days into our full week vacation, and the resort handled things nicely. They changed beachfront facing rooms to other locations, provided boxed lunches with a sandwich, Chips, drink and dessert for every person in a room due to resteraunts closing at 7pm for dinner and breakfast not starting until 10am the next morning due to the hurricane coming overnight. Thankfully, nothing major happened to the property, and things reopened, and the vacation continued. All in all, I would highly recommend this place!! read more

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5-Star Fraud" - Ocean Riviera Paradise 1/5 - 5-STAR FRAUD This hotel is a complete scam. It's advertised as a 5-star resort, but the reality is far from it. Severely understaffed, slow and disorganized service, and poor customer attention. The food is very low quality, with limited options and endless lines for everything, even the buffet. Several times we couldn't even get into the restaurants. The beach is full of rocks and seaweed, not what you expect in Cancun. You pay for luxury and get chaos instead. Do not recommend at all. There are much better options for the same price. "Fraude de 5 estrellas" - Ocean Riviera Paradise 1/5 - FRAUDE DE 5 ESTRELLAS Este hotel es un engaño total. Lo venden como 5 estrellas, pero la realidad es completamente diferente. Falta de personal en todas las áreas, servicio lento, desorganizado y con muy mala atención. La comida es de pésima calidad, con muy pocas opciones y colas interminables para todo, incluso para el buffet. En varias ocasiones ni siquiera pudimos entrar a los restaurantes. La playa está llena de rocas y algas, nada que ver con lo que uno espera en Cancún. Pagas por lujo y recibes una experiencia caótica. No lo recomiendo para nada. Hay opciones mucho mejores por el mismo precio. read more

Tips: TrafficTours $59 round trip per person transport from airport through hotel. $12 traveler charge from Mexico upon check in. Many cameramen and women throughout the resort - pictures can be found in the jewelry store but my goodness they are $20 per picture (discounts for buying larger packages but only around 20-30% off). Blue moon restaurant breakfast is exclusive to the upgraded stays - meaning that the only breakfast option besides for the coffee shop, is the buffet. Reservations for restaurants, especially the Sakura (highly sought after) should be made in person (online reservation worked for us some of the time) at 8:30am for the current day. Positives: All employees at the resort are super nice and service was 5/5 everywhere we went. Sakura restaurant was the highlight for our stay both in experience and it also being our favorite meal. Many options of where to eat with us trying new places/meals even through our 5th full day at the resort. We were brought anniversary macaroons (vanilla) 5/5 on our last day which was extremely considerate. The same evening our bed was made with chocolates as well! A highlight for our stay was the Coti Mundi (little furry animals with long tails), monkeys, and the cats throughout the resort. Cons: Our biggest gripe with the resort was in regards to the food - on average we rated the food about a 3/5. Dessert is almost entirely a 1/5 across the board for the entire resort. The majority of the food is simply lacking in flavor, while presentation is very impressive. We also had a few issues or inconsistencies with the website, where almost all info can be found. For example, we went for the 11pm-6am Route 66 snack time (only restaurant listed as open at this time) yet they only had hot dogs and hamburgers out front when the website listed a full separate menu of roughly 15 items. The gym is also pretty underwhelming. At first glance, it seems decent. After working out for 10 minutes you realize there is no AC and the humidity makes it impossible to catch your breath. Machines are also rusty and old. Listed above is the picture price under the tip section but $20 a picture is absurd. Also small note, if you get burnt easily.. bring your own Aloe Vera because it is $25 USD in the shop. Overall a fairly decent resort, however there is room for improvement. For travel reviews you can find us on most social media @sunsetourist read more

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We love this resort and mostly because of our butler Antonio and our server Angel.They both do everything to really enhance this wonderful resort. read more

We are currently staying at this hotel and haven't even been here 24 hours. We booked "privilege" so you would think our experience would be a bit better for the up charge. This hotel is pretty rundown, there was a cockroach in our room plus the room was covered with white stuff all over the canopy bed, floors walls etc. there was visible hairs on the wall etc. Last night my husband's wallet fell out at the bar and within 30 mins of returning to find it we were told they had it but they can't give it back to us because security took it and we would have to come back the next day to get it and there's nothing they could do to help us. Pictures looked great online but if you actually look furniture is chipped and old looking. Any piece of furniture with fabric is stained. We asked to check out early to move hotels and they are refusing to let us check out tomorrow and refund us the nights we won't be staying. We even had our credit card company call and the hotel hung up on them. All we want to do is move to another hotel and not get charged for the nights we won't be staying, if they had good customer service they would acknowledge the issues and just let us check out early. We haven't even been offered a discount or any apologies other than we can clean your room again. One star experience. read more

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I give this resort two stars because my 3 year old loves it but as an adult this is NO five star resort! Shuttle: great. Said it'll take an hour from airport to hotel. It took 30 mins. Room: we had no issues with our room. When we walked into the room, the pull out bed was pulled out. I noticed rust stains that was on the leather-like material but I didn't bother to look further into it because we weren't going to use. We know a family that had 17 guests and each room booked, they needed a room change. One of them took pictures of their room and presented it to the front desk. Pictures included decal matter on the walls by the toilet. Mold throughout the bathroom. Outside of this family, when we met other vacationers, one question always came about - how was/is your room? By that it seems very common. Food: buffet - absolutely gross. If you have no taste buds then it'll work for you. Sakura - ok. I've been to great ones and this was ok. Pez- orders beef pepito and it was great. Bummed I discovered this meal the day before leaving. Pool - good. Children's pool needs some maintenance (painting) Beach - very minimal. Not enough for the resort. Maybe 20 beach chairs. Ocean looked rough and a lot of reefs and debris I do believe at some point this resort was a 5 star but in July 2024 they are no where near 5. I would never stay here again. read more

I will never come back here! I had a horrible experience when my family came to stay. I was already living in Playa del Carmen with a friend and just wanted to visit the resort for the day. Fifteen members of my family where staying with them for a week. When I called I was told a price of $80 for the day and that there would be no problem with me visiting. When I arrived they refused to let me into the gate. They said they didn't have my name on any lists. Some members of my family came out to get me, but they still wouldn't allow me to go in. They said they had no space for a day pass, but that I could pay $200 to stay the night there. How could they have space for me to stay, but not for a day pass? That makes no sense! Finally my cousins went in to pay for me, but instead of $80 they were told it would be $150. I told them there was no way I was paying that much when a room for the night was $200. Plus, I don't drink and I asked if they would give me a cheaper price and just stick a different band color on me. They refused to do any of that. In the end I demanded to speak with a manager, who agreed to let me go in for the $80. The food was horrific and my family had horrible service. I would NEVER recommend this place to anyone. Do better! read more

Our family--nearly 40 of us--recently stayed at Ocean Riviera Paradise in Playa del Carmen to celebrate my father-in-law, who is undergoing chemotherapy for terminal cancer. What should have been a peaceful, meaningful trip turned into a week of stress, illness, and disappointment. The resort looks beautiful online, but beneath the surface, it fails in ways that matter most. 1. Unsafe Walkways--and No Accountability During our stay, I witnessed two women trip and fall on uneven, poorly maintained walkways. One of them was my mother-in-law. She sustained a fractured shoulder, a head bump, black eye, and cuts on her knee and elbow. The resort blamed her in the incident report and offered to let her see the doctor--for a fee. That doctor could only refer her elsewhere. No help, no care, no responsibility. 2. Delayed Check-In & Aggressive Sales We waited almost two hours to check in--others reported waiting up to three. Once done, we were pulled aside for a so-called "orientation," which was just a pushy sales pitch. A staff member acknowledged food options were closing soon, yet kept pushing packages. We had to walk away just to get out of the conversation. Even then, she pulled my mother-in-law aside despite being told to let her rest. We didn't get to eat until nearly 6 PM. The lack of empathy after a long travel day was unacceptable. 3. Unclean Rooms & Gross Practices Sanitation is seriously lacking. At the swim-up bar, we saw staff reuse cups--just rinsing and re-serving them. Dishes and cups were often visibly dirty. We stopped drinking anything on-site, but it was too late. We both got sick and are still recovering. To top it off, our room wasn't clean on arrival. A contact lens from a previous guest was stuck to our bathtub and stayed there for two days before it was removed. 4. "All-Inclusive" With Extra Charges Each room includes four small water bottles. Need more? You'll be told different things depending on who you ask--some allow four replacements, others only two. This became a daily fight, especially for my in-laws, who need water for medical reasons. After 6:00 PM, room service charges kick in, even for basics like water. If the pool bar is closed and it's raining? Too bad. This is a resort, not a vending machine. 5. Fake Beach Photos & Overwhelming Odor There is no real beach. The photos are misleading. There's a narrow strip of sand, a drop-off, and constant seaweed shoveling just feet from guests. The smell was so bad it ruined any chance of relaxing oceanside. 6. Loud, Unannounced Construction Construction was happening all over with zero notice. From 8 AM to 8 PM we heard saws and drills from our rooms. Beautiful garden areas were blocked off without warning--one even within hours of us planning to take family photos there. How are naps or quiet moments supposed to happen in that noise? 7. Botched Birthday Dinner for 40 We arranged a birthday dinner for one of the cousins and were told three seafood parrilladas would feed our entire party of 40. We asked multiple times to confirm. It was nowhere near enough. The custom cake we paid extra for? A small 12-serving cake for 40 people. Staff on duty admitted they didn't know why we were told that. It was embarrassing and disappointing. 8. Rude, Commission-Focused Staff While many employees were kind, the ones pushing sales left a terrible impression. After declining a bottle of wine, our server rolled her eyes and never returned. At the spa, we asked about modifying a package and were met with sarcasm and a patronizing "well obviously..." even though other staff had said changes were allowed. This is not how guests should be treated--especially not guests paying thousands for a resort stay. Final Thoughts: Ocean Riviera Paradise photographs beautifully--but it was one of the most disappointing travel experiences we've ever had. The safety issues, lack of sanitation, constant upselling, and outright indifference from some staff turned what was supposed to be a once-in-a-lifetime trip into something we're eager to forget. We came to make memories with a terminally ill loved one and instead left with stress, illness, and hospital referrals. I do not recommend this resort--especially if you're traveling with children, seniors, or anyone with health needs. The risk is simply not worth it. read more

*PLEASE BEWARE - READ FULL REVIEW* Let's start from the beginning - We waited at the airport for the PAID "shuttle" for 1 hour & 20 minutes until they eventually stuck us in a cab. Check in was smooth (the only smooth thing to happen the entire weekend). Our room was decent in the privileged area of the resort (Try to remember this part). Our FIRST night we had a massive leak in one of our sinks. So I called the front desk for them to fix it. We decided to hang by the pool to relax & kick it. When we came back to our room we were hit with in INSANE CHEMICAL smell - I have severe asthma and I wasn't able to stay in the room for more then a few seconds. A extreme health safety violation. This where sh*t really hits the fan ~~~ I called the front desk to let them know of the situation - I was told they would call back in 5 minutes. No call going on 30 minutes - so I called again. Asking them to PLEASE come fix this situation or move us into a new room. They said they would send someone over to "fix" the smell - It was way too strong for them to fix in a short amount of time. Mind you we couldn't leave the back door open without letting in a bunch of bugs since there's no screens on the door (Not a big problem). Fast forward 45 minutes. A gentleman came to the room with air spray. He soon realized that would not stand a chance, as he himself was even covering his nose. We had a dinner reservation we had to make. He told me rest assured they would have this fixed by the time we got back. I asked no, we would like a new room, please. He then told me he will get with the guest services and have it figured out. After dinner : we came back to our room, the smell is still just as strong! This is where I start to speak up a bit - calling the front desk (no answer), called guest services (no answer). Back and forth. I finally got ahold of someone only for them to act completely surprised about the situation - NO COMMUNICATION was had between the staff. The gentleman told me he would call back in 5 minutes (yeah right) with an answer for me. 35 minutes, nothing. I called back - this is now the EIGTH phone conversation within a 6 hour span without the ISSUE being RESOLVED! We just wanted a new room. The new room - It is now 11pm at night they came to pick us up for our new room. From our chemical infested, Privileged area we were brought to the Daisy, the children's area. I truly do not care about anything at this point. I just want to be able to breath, sleep and calm my heart rate down. Getting a down grade in a room that we paid for I do not want to even attempt to try and get a refund in different rooms rates. What I do want - for you as a possible customer, TO LOOK ELSEWHERE. This place is horrendous in all aspects. Save your self, your sanity & your health from this facade of a "Resort". New room - It is just comedy at this point but we were woken up at 8am in our new kids room to them tearing up the marble flooring right in front of our room. It is pure comedy at this point that we just look back and laugh about. If you're still with me this far, I hope this will help ANYONE from making the mistake of going here. I apologize for my ramble & run on sentences. We have been to many resorts in the area. Palmaïa is our favorite in the area. *Cue the copy & paste response from this place* New York Times review in-bound. read more

Awful resort we can start with not adults only resort play area for kids on site! Then the food falsly advertised very few choices! Burgers were red more than not! reservations for Italian food and steakhouse almost impossible so set a 4 am alarm and be prepared to be disappointed they were both trash!!! Then after an excursion day three I came back to a flooded bathroom after reporting a leak for two days and fell bruised /scratched my eye and sprain my wrist! Reported to a supervisor a report was taken but next night while talking to guest about my injury in the lobby the manager Ricardo became upset and asked I not discuss the flooded room in the lobby when I told him I can talk as I please he had security escort me to pack up and leave threatening me with the police as I had done something wron. my daughter who was on another room and not involved in the lobby conversation was also kicked out!!! Middle of the night he kicked us out and refused us transportation risking our safety! The rooms are dirty sheets not changed bath jets nasty! Swim area is very small and rocky. The amount of seaweed was unbelievable on coast line! read more

Despite getting and hand foot and mouth from this property two years ago my wife and I decided to give it another try. Unfortunately due to a death in the family we had to cancel our trip. I bought a room with a cancel policy and had cancelled on time for everything. Sent a email out they said two weeks. It's been over 6, since they have responded again. I had to file a claim with my credit card company to dispute the charges. They then acknowledged I did a counter charge and told me to take any issues up with my bank... all they have to do is issue the refund. The countercharges drop and I get my money. I have emailed and messaged them, I can see read receipts. They are seeing what I am sending and doing nothing about it. If they would have just issued the refund we would have booked and tried this resort again , I hope nobody books through them and has to cancel within their policy. read more

We absolutely felt duped and lied to . There was nothing about this Resort that is adults only . When you sign up and you book and pay for an adult only experience you expect it to be an adult's only experience. While the rooms we stayed in were adults only , none of the restaurants were adults only , none of the sections of beach were adults only , and of the five pools only one of those was adults only and you could hear the children all around you ! We spoke with four other couples while we were there who also thought that they were getting an adults only experience only to find out that there were children at every restaurant, at every table, at almost all the restaurants, and at every section of the beach . And when brought to the staff's attention to try to resolve it and get transferred to their truly adults only property a couple of miles away, the staff suggested there was no possible way for that to happen! If you want to go spend time with children, this is a fun Resort , if you're looking for an adult only experience do not believe what it says ! read more

What a lovely resort with wonderful, sweet staff. ORP is divided into four main housing sections (family, adults only, near beach and privilege), each with its own pool and bar. There are also plenty of options for restaurants, especially for dinner. The grounds are cleaner and better manicured than other places I have stayed before, and the staff are quick to smile and eager to help. This has truly been a joy-filled, sun-soaked week of rest. * A final note: yes, as some other reviewers have said (very rudely and without any filter), there might be times when service can be a little slow or mistakes might be made, but you're in paradise. Settle down. If you take a minute, remember that in elementary school you were taught to be kind and understanding, it will all be fine. read more

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I will start my review of the Ocean Riviera Paradise resort by stating that my wife and I have stayed at 2 different resorts prior to visiting this location. We stayed from 10/4-10/8. Service: Since this is arguably what most resorts pride themselves in, I will start here. I would rate the service at this resort a 4/10. Our butler's name was Adriano in case you decide to go. We arrived at around 8:30 am and our check in was not till 3PM. We had hoped that the resort would make some accommodation for us but they would not. In fact, they didn't have our room ready till past 3PM. I understand that check in times are difficult but we just hoped that there would have been a little wiggle room. We had a service come to the room and we asked if they could set the sofa bed up for us but the young lady declined and said we could do it ourselves later. When night time came, I attempted to make the sofa into a bed but it was so rusted and jammed that I was unable to. I tried calling for service but the phone was also out of order, so I had to go and look for someone to come help us. A couple of employees finally showed up (mind you, this is after a whole night of travel with two young kids and being out in the sun all day) but they were unable to extend the sofa either. They finally brought another couch but that one was also broken. The next morning, I went to the front desk and asked to be transferred to another room, to which the they stated they had no available room but that another sofa couch would be brought up and that the butler would make sure it was functional. NOBODY ever came. My son also had a stomach ache and threw up on the same night we had problems with the couch. The butler offered to have a specialized meal brought up the next day but we never heard back from him for 4-5 hours that day. When I called him, he said it would be sent up but it never came. On top of that they wanted to charge us for a soiled linen from when he threw up. Food: I will say that the employees were all very well trained in working with people with food allergies. They asked about food allergies at every meal. The main buffet restaurant had A LOT of options; it was quite impressive. We also ate at the Privilege lounge, Route 66, the Steakhouse and the Italian restaurant. The food over all was pretty bland so I would give it all a 6/10. Activities: This resort had a lot of activities throughout the day, for kids and adults. The pools were all super clean and had dry towels most of the time. The staff worked really hard to keep the beach clean and we were able enjoy hanging out at the small strip of beach that was available. Bowling was also super fun but the wait time for games was 1 to 2 hours long because only 2 of the 5 lanes were working. Overall, I give them an 8/10 for activities. read more

If this place has more than a one-star rating, it's a lie--either written by bots or by people who used to live in a literal trash can and consider this an upgrade. I was here for a wedding, and I can confidently say my girlfriend would have never chosen this place had she seen it firsthand. From start to finish, the experience was awful. The shuttle pick-up was chaotic, and by the end of the trip, they had stolen my credit card number. My bank's fraud department had to cancel my card due to unauthorized charges. The alcohol was fake--I've been drinking for over 20 years, and I know what Patrón tastes like. Whatever they were serving was not it. Everything came with an extra charge, despite this being advertised as "all-inclusive." Bottles of water were $20, and room service was limited to certain hours unless you paid an additional fee. Given that the tap water wasn't safe to drink, this felt like pure exploitation. The buffet was disgusting--picked over, poorly maintained, and made several of us sick. I eventually stopped eating the meat entirely because I had no idea what kind of animal they were passing off as "chicken" or "beef." Everything was a disturbing shade of gray. I survived on rice, plantains, and food from other hotels along the beach. The staff was unprofessional and rude, and everywhere you turned, someone was trying to sell you something or upsell you. The entire place reeked, the rooms were filthy, and even basic requests like extra pillows or blankets were either denied at certain hours or came with an additional charge. I never write reviews, even when I have bad experiences, but this is being typed purely for therapeutic reasons. Avoid this place at all costs. read more

The place is beautiful, and the service was great. But when our hotel room flooded due to a burst pipe in the bathroom ceiling, and we spent the entire evening changing to a lesser quality room, they refused to even comp us a $47 bottle of wine or allow us late checkout. Not sure would go back. read more

This is not a 5 star hotel, the reviews on google were misleading! This resort has great potential but unfortunately will not be back. -Understaffed & unorganized. -Restaurants aren't very good. -Water leaks in room (possible mildew or mold) -Basically no A/C throughout the resort except for the lobby. -Mosquitoes everywhere -Stinky outside and in elevators. -Workers ask for tips. -Basically no beach front. -Most alcoholic drinks are very syrupy. -Tours are expensive. -Buffet is hit or miss, but count on being thirsty because service is awful. -Free tour to playa del carmen is a trick to get you to buy overpriced jewelry and tequila -Firm prices on overpriced souvenirs in most places both in and out of resort - Needs more on property shuttles running to beach and lobby - Mediocre dinner options will make you leave if you are not properly dressed, (dress shorts and polo shirt are unacceptable for dinner for men?) (no conservative bikini tops with pants for women) - Restaurants typically have lines outside depending on the time Positives: - Good for kids - Lobby looks and smells great - Coffee shop - Icecream - Many bars - Sports bar disco had good latin music and took song suggestions - Pool parties and entertainment were fun - Bowling (if you book ahead of time) - Room was spacious - Very diverse - Assistance with restaurant reservations - Hibachi dinner option read more

Ocean Riviera Paradise - View from 'el beso adults only', across features a waterpark for kids??? - Resorts Near Me - Playa del Carmen, ROO

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Stayed here for 7 days and let's start out with the check in process, it was quick and easy but if there is a line it will take a while to check in. Throughout the week when we wanted to go to certain restaurants we had to wait in line to make a reservation which to me is absolutely crazy I'm on vacation and need to stay in line for restaurants. Another thing with restaurants they weren't always open and when you actually ate at restaurants near the pool you weren't allowed to take anything pool side everything had to be eaten in the restaurants. Food at every restaurant was mediocre nothing special. The best things on the trip was the bartenders (Miguel and Luis) at the Eden pool they take care of you! Very friendly and talkative. Also the Experience team on Eden pool was really good! Very interactive and funny! This resort also has 3 different levels, regular, adult only, and privilege. Our room was nice we had a view of the Daisy pool with a patio and lawn chairs to sit in. This is my first all inclusive resort and unfortunately this put a bad taste in my mouth for something in the future like this. read more

Armando at the front desk was amazing and incredibly helpful. Im sure the price we paid for a hotel upgrade was good but he made sure we had a better deal. Good staff service and would recommend Armando everytime. read more

Gustavo, the bartender at the piano bar was the highlight of our trip, he made us feel welcome and facilitated a great time and created an amazing experience. The resort and trip overall was amazing and the staff was great. I don't usually take time to write reviews but Gustavo made me want to take the time to mention how great the service was. read more

If I can give zero stars I would! Hotel was charging us for a cancelled dinner reservation. Hotel front desk staff took too long to confirm and our shuttle refused to take us to the airport. Hotel valet staff would not let us leave the property. read more

Ocean Riviera Paradise - We wouldn't have this slip if he didn't find us!! - Resorts Near Me - Playa del Carmen, ROO

This place is Garbage wrapped in a Bow. You are definitely paying for Luxury but absolutely NOT getting that.. The "Water Park" was what drew us in, the same one that was closed for repairs when we came. The echoing noise all night long from the hallway, or the construction that woke me up the first morning we woke up there, and the 3 nights after. Not disabled friendly grounds. The transport for around the Resort is not enough. read more

I was hesitant to review the hotel because I know my cousin worked so hard to plan a family vacation for 34 of us and this is the hotel that was selected but ..... this place is awful. To begin the only way you can get anything done is by offering tips ( towels, drinks , dinner reservations, trolley rides etc ...) Please keep in mind I am an excellent tipper but i don't want to feel as if my vacation is / will be less enjoyable unless I am shelling out fistfuls of money . That's not acceptable The food at the buffet was edible but it really hot in what is supposed to be an air conditioned space but ... they seat the guests on the side with the least shade and close the shaded side off for the staff The restaurants are ok but you have to make your reservations online everyday ... reservations open at 7am, by 7:30am there's nothing available , you'll have to dine off site or at the buffet Night time entertainment was virtually non existent There's a lot of animals roaming the hotel grounds . I am not a pet person so this was unnerving for me but thankfully the pets only engaged with guests that initiated an interaction I observed a few staff members engage in a shouting matches with guests ... that's unacceptable I upgraded my room to Privilege ... I can honestly say it was ridiculously overpriced for what was offered. I could go on and in but I think my point was made . There's so many other hotel options in Mexico ... if this is one is being considered you may want to scratch this off of your list read more

Boy is it hard to wrap up a whole week of vacation into one review but 3 out of 5 kind of does it perfectly. The location and grounds have the potential to be beautiful and for the most part are pretty great. The rooms are nice but there is some ware and tear that would not be allowed to slide in a high end resort though nothing that really bothered us in that regard. The beach wasn't the best but it also wasn't bad. From what we saw of the other resorts in the area that is just the way the ocean is right there unless you want staff to be cleaning up constantly. So again good but not great. The weather is HOT! And sticky! That of course is not the fault of the resort and probably why you are coming to the tropics anyway, but the AC cranked down to the lowest it would go barely kept our room on the uppermost edge of comfortable. We were there in late November, with how that AC was fighting I can't imagine how it would deal in July. There are some things to do, just not a lot to do. And a lot of the things they do offer have some odd hours. You have to get in the weird headspace of the resorts timing and it is fine but 6 days was a lot for so little activity. If you aren't just lounge in a pool day after day all day people I would keep it to like 3 days or bring lots of funds for excursions. Drinks are included and they keep those drinks flowing. They have many bars and pop up bars that open up from time to time to keep you never searching for a libation. The bartenders are mostly good and fun and each bar and pop up get their own signature cocktail menu. If you fancy a tipple you will enjoy that part of this resort. Now to the bad. The food. The food was almost entirely a disappointment. 6 days of breakfast lunch and dinner and I would say we had 1 great meal (the one we ate in town, off property, and we paid for ourself) and maybe 3 other all around pretty ok meals. The other like 15 meals were all well below average and some even dreadful. Let's elaborate shall we.... This place doubles down on presentation. Everything you get looks gourmet. They must train their staff really well on presentation. But none of that training time and money is used on cooking techniques, seasoning, or quality ingredients. You can only polish a turd so far and it is still a turd and that is a lot of what they fed us. I ordered a beef fillet at the Italian restaurant for one of our first meals. I used to believe that fillet was impossible to screw up which is why chefs don't really consider it a good metric for judging a cooks talent but these guys figured out how to do it. Basic cooks should know that the 2 most important things when cooking steak and properly seasoning and a good sear/color on the outside, I don't think this steak was seasoned at all and I am pretty sure it was boiled! Literally boiled!! A beef fillet!!! There was zero sear or color on the outside, it was a sad gray color and it was soaking wet. The next night we went to the steak house and I thought, the other place was Italian, I should have gotten pasta, the STEAK HOUSE on property will know how to cook a steak...... nope! Zero seasoning whatsoever, and my medium rare ribeye was so well done that I have had beef jerky with more moister left in it. Just incredibly disappointing I could not choke down more than 4 bites. And don't be looking around thinking you can mask some of these meals with salt and pepper cause they don't put it out for you anywhere. I asked at 2 place early in our trip and the first brought me an actual shaker of salt but this place is as humid as the devils armpit on his gym day and the salt inside was a solid. I popped the stopper off the bottom and scrapped out some salt to apply by hand. The next place just brought a tiny ramekin of salt and pepper because they didn't even have shakers. I believe this trend largely caries over to the kitchen as they too seem afraid of seasoning. I remedied this by stopping in to a Burger King and stealing about 40 salt and pepper packets to carry around with me in an attempt to make their food palatable. I believe most of the food must be prepared cafeteria style in a large industrial kitchen and then disbursed to the different "high end" restaurants as many items are recognizably identical wherever you go. And that method is the only way I can account for the uniformly bland execution of the meals. I will say the best overall Meals and experiences we had were at the privileged lounge. If all the other eating experiences were a fairly consistent D then the Privileged lounge was a C+ making it the best place to eat on property. Last think I want to say is a huge positive, the staff was friendly and took pretty ok care of us. They only forgot to re-stock our fridge one of our 6 days and forgot our request for better pillows (they advertise a "pillow menu" but told us they didn't have it) but they were friendly at every turn and willing to try to help. Oh also, they have monkeys!!! read more

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Definitely an older resort. Had to wait a considerable amount of time for Privilege/VIP check in. Also, no welcome cocktail as advertised, it's fine, just not our normal VIP experience. Got there Very early, had to wait for room, no concerns, however, an Extra 2 hrs (after 5p!) for our bags, unacceptable, especially considering we called 2x after being checked in our room at 3p. Was lied to and said golf cart broke down, when we saw it running all day. Strong smell of sewage in certain areas, often, not just from the wind. Glasses/cups not being picked up, such as in the hallways, for over 24 hrs, when many staff have went by, also in the wooded area by the animals, or even just along the walk-there are bins for a reason, yet people leave them everywhere, not okay, but less okay seeing staff walk by and not take it. Yet the resort is overall clean. Priv-not worth it at this resort! Others, 100%, not here. We were Priv and people checking in at the same time were Asking about upgrading to it. We happen to be waiting in line for the beach restaurant when staff took them right up to the front of the line just to get them to upgrade. Seems very unfair to all. Why ask if you have allergies, if they ask another 6x when eating? Give a sign or something to put on the table. They ask at check-on, at the restaurant/buffet, again at the table, sometimes twice. So Annoying! They want to be sure, great, but find another system or communicate somehow. You have the sheet printed off, confirm once and be done. Had to avoid the Lobby at All costs the entire week, or you are Bombarded w/the membership/timeshare pitch for a free massage. Our guy, Frank, tried to get us to pay cash to hold the 'reservation time'. Other people said that no one asked for any kind of deposit. Respect you make money off the membership, but give it a rest already, upsetting some isn't going to get you further, especially taking fake reservation fees!! (Also awful on the beach trying to get you to do a massage.) Beach is what it is. They work hard on the seaweed but what can you do? Many complain, but that's like going camping and complaining there are leaves on the ground. Otherwise, staff overall was good, unless they were just talking to one another and ignoring you at the pool bars. Huge pass on the Pina Colada. Tasted like horrible banana syrup, instead of coconut. No ones fault, but beware when walking- Stones are very uneven and tripping happens often. Pool Towels say they are open until 4p, but 3 of them were closed by 2:30p! No where to get or bring back pool towels. No one has Any manners and constantly cutting in line, especially the smoothie bar, but staff doesn't seem to care either. They just stand in one spot. If so, that's fine, but put an Order sign up. If you don't have food, animals attack you because everyone feeds them, although watching them is one of the highlights here, but don't know why they can't have staff watching over to make sure they aren't fed. Tap beer is often warm. Wine is Awful! (and I like cheap wine! lol!) Food is very hit or miss, but often not hot at all, whether buffet or sit down, and we often got there early/upon opening. Things that could be quick, like a grab and go muffin or dessert from the coffee shop is a 30 min wait - they should have 2 lines if they keep items in the case. Seemed like a great place for kids, good size slides/waterpark. Burgers/Hot dogs/Pizza, all a hint different, of course, but close enough they should like it. Bowling and arcade- surprised arcade was closed as early as it was at night, not sure what these late teens do if there. Fresh smoothie bar is great, as is the Beach restaurant, Pez, but still often cold. Worst sushi ever at hibachi, horrible rice. Fried rice was okay, but tasted like the oil/not cooked enough and was cold from waiting to plate everything. Apps/Soup is great but then meal is disappointing. Worst Rib-eye at the steak house and shrimp was chewy, yet the steak at Italian restaurant was good overall and excellent bisc soup and balsamic for the salad. (And ftr, we in the service industry, one a chef, and are truly not that picky and understand things are different, and are reused/made into other dishes, no concerns with that!!) Just not impressed, and for such a big resort, buffet was not as big or offered as much as others, and if something ran out, even within 20 min of opening, like fruit during breakfast, it was rarely replenished, if so took forever. Same with water refills at buffet, but water in general was great, no concerns at all with water/ice. Rooftop Rm was fantastic overall; the upper roof part made it! also sound proof room, it stayed cool, but the patio door is 300 lbs, the fan had a horrible shake/sound to it, the bed was creaky and hard as a rock and it took over 2 hours to fill the roof hot tub. Apparently, all of them are like that, not just us. Have more but it's cutting me off. Huge resort, props to those working hard! read more

As much as we didn't have the best experience, I cannot give this resort less than three stars. I'm shocked to see how many negative reviews. I'll break this review with pros and cons.. Pros: it's a beautiful property that has a kid section, adult section, beach, many different restaurants, casino, bowling and stores on sight. Many people come to these resorts from other countries and let's be honest, many countries do not have resorts this big and this beautiful. One of the best things this resort has is they at least provide transportation to the resort from the airport which is included. (That saves a big taxi fare and note: transportation back is not included). They have daily activities and some are cool. Cons: drinks aren't the best, food isn't the best (most resort buffet foods aren't) you have to make reservations for the restaurants which is a hassle, timeshare presentations are a hassle, the beach kind of sucks, since the resort is big there's a lot of walking and when they have the carts to drive you around there's never enough. The nuggets con to me was that if you want to go leave the resort, they overcharge you for everything! The taxis are a disrespect to the tourists! So expensive! And there are no Ubers and other cabs can't pick you up from the hotel, just drop you off. We upgraded to the swim up room which was kind of cool but not worth the money, the couple next to us upgraded for cheaper, so I don't know how they determine that. It's all a scam and bs. I'd say one good benefit was that the food in the romantic dinning restaurant was worth it, their steak was amazing and so was their salmon! Overall, The resort was cool but people just need to make the quality of food better and stop the timeshare hassling and the outrageous extra bs fees and expensive cab prices. Rating of restaurants: Sakura 4/5 Steakhouse 2/5 Fiesta 3/5 (avoid the Al pastor tacos though, they're nasty! Romantic dinning restaurant (for adult only with black bracelet) 5/5 Romantic dinning experience (it's separate cost because they set it up) 5/5 Buffet 2/5 read more

Ocean Riviera Paradise - Resorts Near Me - Playa del Carmen, ROO

BEFORE I BEGIN THIS REVIEW. *****MAKE SURE YOU USE A SECURE CREDIT CARD LIKE American Express! If you planned to visit this establishment. The worst place to stay in my life! I've been around the world a few times traveling as a veteran in the US military and this is by far one of the worst experience "EVER" please. anyone making plans to visit this place. DONT GO! You will be EXTREMELY disappointed. From the moment you land at the airport until you depart you are constantly hounded harassed by these hustlers. It's all about the almighty dollar. Now back to ocean Rivera Paradise. Paradise is a overstatement. It should be smelly ocean nearby. The place reeks and smell like a garbage plant is on the premises. Guest services, room service , operator and or any button on the room phone does not work. It seems as if in order to experience good service at this place you have to indulge in the scam privilege timeshare offered. Lastly, there's a woman in the Main entrance (Ester, probably a fake name) that works for Tafer, organized for us to partake in a timeshare presentation. She ask for my Credit card as verification, the following day, American Express blocked two charges . Fake Ester happen to be the only person that have access to my card in this country. Anyway. I hate to be babbling on and on----- just don't Go to this Hotel. Go to curaçao. Better atmosphere and no hustler! read more

Ocean Riviera Paradise - Ocean Rivera paradise room. - Resorts Near Me - Playa del Carmen, ROO

There is no way this is a 5 star hotel. It felt like since it was all-inclusive they could just give you anything with horrible service since you already paid. - Staff was slow, rude, understaffed, unhelpful - Mold in shower - Cockroach in room - Mosquitos - Took 10 minutes to get water at privilege lounge, buffet, italian restaurant, american restaurant, el beso - Food was horrible everywhere and gave us stomach bugs - Fruit smelled like throw up - Transit is slow (wait times can be 20 minutes) seems like there are only 2 buses for entire resort - horrible food options at restaurants with some of them not having descriptions and if they do the descriptions are misleading. For example; we ordered nachos at La Pez and our nachos had carrots in them? - Doesn't matter if you have reservations, you will still wait 20 minutes to be sat - Cockroaches in American restaurant - butlers are useless seeing as how you can make the reservations yourself and when you request them for something they never deliver or take hours to respond - overpriced for basic necessities like $32 sunscreen and aloe, $20 for swimming goggle, and $15 for a bag of candy. - concierge desk was extremely unhelpful and on our last day after we were fed up with everything asked for information to contact corporate. Head of guest services said they can't give me that information but they would email me, CC corporate, and that's where I can find that. Never happened and no one has returned my calls and emails. read more

Ocean Riviera Paradise - cockroach in room which took a day for someone to remove - Resorts Near Me - Playa del Carmen, ROO

I wouldn't stay here again if they paid me. Smelly room, dirty facilities, poor customer service, broken ceiling fan, mediocre food. A child or small animal pooped on the floor near my room and it remained there for two days. The plaster from the walls near my room was falling and it was on the floor the four days I was here. Tried to get a towel at 4:45pm to take a swim and was told no more towels for the day. Towel bar is only open from 9-5pm anyway so I should have come earlier. Yes, that's what I was told. Another guest who had just checked in with four children was refused towels at that moment also. Someone either vomited or spilled soup on the floor where it remained for hours. Seriously, go elsewhere. read more

Ocean Riviera Paradise - Falling plaster was on the floor the entirety of my 4 days here. - Resorts Near Me - Playa del Carmen, ROO

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