Celeste & Dayana took good care of me they are the best. Highly recommend this place!read more

After a frustrating experience at Valley Community Health--where the front desk was unresponsive…read moreand telemedicine doctors did not show up for scheduled appointments--coming to First Aid Urgent Care was a completely different and refreshing experience. From the moment we walked in, Andrea and America at the front desk were warm, kind, and very welcoming. The PA, Terry, saw my mother-in-law right away, took the time to answer all our questions, and provided excellent care. We left 200% satisfied with the service. If you're looking for an urgent care that is efficient, compassionate, and truly attentive to patients, don't hesitate to come here. Highly recommended!

One of the benefits of eisner health is that the practice huge and there is someone always calling…read moreme back to reschedule if I need it or proactively updating me on needed vaccines/well womens exam and I really love that! I see Dr.Gentini. I have never felt more seen, heard, and understood by a provider. He offers excellent care and would trust him with my life. And their security guard Haddi is so funny he always keeps my company if I'm waiting for my appt.

My experience has always been the same: quick and simple. I've never had any rude encounters with…read moreany of their members and it sucks to read that it's not the same for everyone else, but hopefully they fixed that already. There's no excuse for it and respect is very easy to give. Anyway I find making appointments and checking in very easy, you sit there for a little bit then you get called inside to get vitals around the time of your scheduled appointment. Then I just sit outside and wait for a bit for my doctor. Ronamae is absolutely fantastic -- if you need someone for women's health concerns I would definitely recommend her. She's made visiting so much fun and safe and I always look forward to check ups when I know I'm seeing her In total, the services I've received are wonderful every time, but I still hope they do resolve some of the issues the community has!

Ever since the place changed management it's gone downhill. Several times I've had to wait hours…read morewhen I've had an appointment. And everyone that has came after me has gone. That is ridiculous. When you bring it up to their attention they are very dismissive. I get that stuff happens but let patients know that it's going to be longer because the doctor got tied up and give them the option to see someone else or reschedule. I am very disappointed. Definitely going to start looking for a new office.

Great experience at Panorama Urgent Care. The office manager was professional and kind, making the…read morevisit smooth, and the provider was attentive, knowledgeable, and took time to explain everything. Highly recommend.

Glad I found this place , the wait was reasonable. Everyone was so helpful and experienced. Front…read moredesk were welcoming , and the nurses who did our blood work and checked our vitals were super nice and experienced. Dr. Torabi was determined to figure out the root cause of my condition , by conducting the necessary tests to try to figure out the problem. She listens and has compassion even after years of experience which can sometimes be hard to find. She has a comprehensive approach to how she tries to help you , explains things well, and actually gives you homework to research about your health, which I welcomed coming from a teaching background :) Totally recommend this place and will definitely be coming here again in the future.

Love this place. They are so efficient and professional. From the receptionists to the assistants…read moreto my NP, Rayan, who is very thorough in his explanations and is a great listener! Thank you and the rest of team for being on top of your game!

Sometimes in life you need someone who will listen & try to solve your issues at the root of the…read moreproblem. I have been very happy with the attention to detailed care I've been receiving from Rayan. He is my nurse practitioner and has been so supportive & helpful in my healing journey. The staff is lovely, always working quickly & efficiently with a smile.

I Will Give this place a NEGATIVE 0! Worst Customer Service Coming From All Nurses and…read moreReceptionist... They Have an Attitude No Professionalism What So Ever!!!! & Doctor Is Always Cranky... You Tell Him Your Concerns Of how you Feel constantly And He could Careless Cause if the Results Said You Got nothing then You Got Nothing.. My Sister Had a Cyst Cancer Never told her all he told her at that the time that it "its fat" to not worry but the Cyst Kept Growing and Growing... So we had to take her to TJ and it was Cancer! They Have 0 Sympathy For You!!! SO RUDE!!!!! Please don't Go to this Place!!!!

Very nice place. Employees are always welcome. Best place. Professional advice and also very…read morehelpful. Caring very well and giving authorizations on time. Very nice caring

The most amazing family doctor ever ! He listens attentively and talks to you without rushing you…read morelike others !

I love Dr Apelian and his staff, courteous, friendly, nice and professional. They take time to…read morecall you about your test results, get authorization and recommendations. They do the blood test here and give flu shots also so one stop shop. Free parking too

Fuck this place! Let me say that with emphasis. FUCK THIS PLACE!!…read more DR. Villar is great, but his staff sucks ass at communication, follow through, and execution. I needed for a medication to be refilled ASAp as possible today and contacted his office. Spoke to that Latina glorified office helper and communicated the urgency of which I needed the meds. She told me she will contact me as soon as it was signed of by the Doctor. Never contacted me! Went to Walgreen's to pick up meds, oRder and request was never sent! I would not recommend this place at all based on the help ive gotten from the staff. DOCTOR IS GREAT, but his stafff I wanna roast over coals!!

Doctor is nice but the wait getting in was epic. It's not of any fault to him per se but if I had…read moreto base my rating because of how messed the system is, this would be it. The restroom requires a key for the area you're in which is sketch, and the liquid soap in there, no joke, is literally black. Not sure what happened to it, but it was a trip. The whole experience was a trip, honestly. Come here if you have no other choice. Serious.

Is this practice a joke? I've been waiting for almost an…read morehour and they haven't even put me in the waiting room. They booked 5 appointments at the same time!! I'm writing this while I wait, let's see how long this goes. Update: I left after 3 and half hours of waiting. This is not a good practice, I wonder how they're still on business.

I visited here a few times with a family member who was admitted into the hospital via the ER. The…read moreroom was big and only one bed (wasn't a shared room) had a few chairs inside for people to visit. Visitation was open and there are no restrictions to how many ppl can be in the room. I met a few of the nurses on my visits and they were persistent with checking in. They answered any questions we had and the ones I encountered were really friendly. My dad and I went down to the cafeteria one day. Limited snack varieties, some premade sandwiches are in the fridge. If you have an allergy don't bother coming here, unless you just want fruit. The hot meals are during breakfast and lunch hours. Lots of seating inside and a patio outside to eat as well. Parking is in a structure across from the hospital. It's free to park in, however it's only two story so spaces are limited. It gets really busy on the weekends and during the afternoon on a week day to find a parking spot. Plenty of handicap up front but fills up fast.

For the pharmacy services: 3/5 for the most part, they are efficient with pick up times. I always…read moreuse this location for my meds. Sometimes they may have glitches on the app, but nonetheless, I have been able to get my meds quickly. Sometimes there is a longer line, but usually goes along fast. For the laboratory: 4/5 for the most part, efficient as well, check in is a smooth process, just follow their instructions. You are held responsible for your own urine and culture swabs, so make sure you don't lose that as you wait for your blood to be drawn. They instruct you to place your specimen by the gray window. That's the only downside I don't like, having to see my specimen along with everyone else's it gives me anxiety because I don't want my stuff missing. women's Care here: 2/5 I saw a GYN once for my Pap smear, she was not the nicest and spent less than 15 minutes with me, she seemed a bit aggravated and rushed. I wouldn't recommend her. Urgent care services: 4/5 they were there for me when I had urgent needs such as this odd chest pain I was having, and another time where I had a shingles outbreak, UC confirmed my self-diagnoses and was treated right away for it. Sure long wait times, but worth it when they do a work up on you. PCP care: 3/5 since I became a member of Kaiser on 2023, I have switched my pcp a few times because I felt unsatisfied. I have had a better relationship in the past with my old PCP, so I know there are doctors out there who still have compassion. But not here, it feels as if though you are a "number" and you go in for your services and that is all. The message center/app sucks because by the time you need an answer, the nurse is barely answering your message asking even more questions, so I don't like the turn around time for that. Too much back and forth so that should be improved in a sense. Overall, I thank Kaiser for the attention and care that I received in a decent matter, next year I will be at UCLA and will see how it goes.