Do not take your pets to Thompson Animal Medical Center at 4540 Mormon Coulee Road, La Crosse, WI!…read moreThey are negligent and incredibly unprofessional. I took my dog there in April when she became sick. When I brought her there, they told me that she was in such bad shape, that they couldn't send her home with me. They said they could either keep her overnight for observation or that I could take her to a more expensive veterinary clinic in Madison or the Twin Cities. They said they thought that her CT scans showed an intestinal obstruction. However, the next day, they called and said that she was better, that she didn't have an obstruction. They said they did a second CT scan in the morning and used AI to look at the images to determine if there was anything to be concerned about. I believe should have been done when the did the first set of CT scans, since it could have confirmed immediately that there wasn't an obstruction and that they needed to pay attention to her labs results (these will be mentioned farther down). They told me she just had an upset stomach and that she'd recover. She didn't. She died shortly after they sent her home. I've been requesting her lab results from that visit and I just got them, along with the note that they would not be communicating with me further. As if I was being unreasonable for asking for them. Her test results indicated that she never had an obstruction, but that she actually had a bacterial infection that was causing her liver to fail. Every test result of her liver enzymes indicated this and they ignored them, for some reason. Her bilirubin levels were extremely high, 3 times the normal range, and they did nothing about it! They also lied in the records that they finally gave me. They stated that she was in no visible distress when I brought her in, when she actually was in distress. So much distress, that the vet and vet tech commented on it, since they had met her before and knew she wasn't acting normal. They also stated that her mucous membranes were pink and moist when she was brought in and when she was released, which is another lie. Her white gums were one of the reasons I knew she was sick and brought her to the vet. And this was another thing the vet noticed and commented on. They are unscrupulous, negligent, unprofessional, and liars. They only care about money, they don't give a dam* about your pets or you. If your fur-baby gets sick, take them to VCA Sand Lake Animal Hospital.

Dr Jake killed my Shih tzu by misdiagnosing her. she had a cancerous tumor in her throat. By the…read moretime I took her to another vet it was too late. they found the tumor with a simple X-ray. Dr Jake never even took an X-ray. Do not trust Dr Jake

My pet was not properly cared for at this vet. My cat needed stitches because of an electrocution…read moreand needed a cone to prevent him from scratching his wounds. They told me when to take off the cone and when I did he took off the stitches that they did which means they were not ready to come off and now my poor cat will be permanently disfigured due to their negligence!! This was told to me IN PERSON!!! What's worse is the doctor who worked on my act would not take accountability and said I should have gotten a check up on him when the nurses told me my cat didn't really need a check up!! I stilled tried to make a check up just in case but unfortunately things were too late! They were also very rude!! Since this happened in person they are welcome to check camera however I doubt they will considering everything that has happened so far... I did get a call from the owner and all she did was argue with me??? Trying to say how she doesn't think anyone would do or say this! She was quite argumentative about it. She also kept talking over me during the conversation. All she cared about is protecting her image and did nothing to fix this. Also the owner saying: "I think" IS NOT GOOD ENOUGH!! You can't just call and be like I don't think anyone would do this when it DID in fact happen? Do not trust this hospital they do not care about your pets they only care about their paycheck. If they do anything wrong they WONT take accountability and will deflect!!!!! Update: I did change my review about some charges because I was wrong about certain ones I was told I was charged for certain things but wasn't. The owner keeps putting up my original review and fighting about those charges if I changed my review it's cuz I saw I was wrong about it??? Anyways she is being very passive aggressive about it and rude to me!! I have never seen anyone act towards people like this over a review! Stop bringing up the charges I understand that I was not charged for those two things I said before which is also still on you guys because this is also what I was told??? These people are highly unprofessional ESPECIALLY the owner Also I am entitled to my own opinions I have been fought with a total of 4 times about my review through comments and a phone call. I will no longer be interacting with you. ( also the appointment was canceled due to my cat already being hurt since you brought that up in a comment)

My experience at hillside was nothing less than amazing . My baby Sammy took a turn for the worse…read moreone night and I needed to put her down. I drove there they got me right in and we're all very passionate and caring . I would recommend them to any one .

Always a wonderful experience with Dr. Chaffin! He has taken care of all our furry family members…read morefor over 30 years. The staff at CACC is amazing & we are extremely confident that our Lucy is in great hand!

Compassionate care for our pets. They clearly love and care as much for our pets as if they were…read moretheir very own! Great staff.

Do not take your pet to get spayed or neutered here. It cost our 7 month old puppy her life.read more

The doctor fit us in first thing in the morning. He was beyond kind and knowledgeable while caring…read morefor our very sick little puppy. The office staff was likewise super kind and accommodating. I would definitely recommend them to anyone in the area. We are from Arizona and was such a relief to find the help we needed. Thank you sooo much for helping us in a scarey time!!!

We think that the doctors and staff are very good at this location. We had our dog, Hank, an older…read morerescue for eight years and brought him here exclusively. He was a special dog with trust issues, especially with men. The doctors were very understanding and took great care of him. He passed approximately one month ago and it has taken me this long to write a review. Each time we brought our dog here for care we never felt rushed. The doctors took their time and let us ask as many questions as we needed. When it came time to say goodbye to Hank, they were very compassionate and helpful. In addition, they sent a very nice sympathy card after a few days. We are very thankful that we had a wonderful Animal Hospital close by with great providers. We recommend VCA Sand Lake Animal Hospital.

Treated my dog like she was his own very kind and caring…read more needed a vet on a Saturday and they found a a spot to fit us in. Left feeling relieved my Stella was well taken care of. The Total Bill was amazingly affordable!!!

Usually when someone leaves a review that is unsatisfactory, a business will comment and offer an…read moreopportunity to make it right, or even apologize. But not this place! If you scroll thru the reviews, you will see this yourself. They perforated my cat's eardrum, then they lied about it. Vehemently. The tech, the veterinarian and the office manager. I provided proof and Michelle, the office lady, still denied it. I couldn't believe it! Don't let the tech leave the room with your pet, you never know what will happen AND be covered up back there!!

I can never thank you enough for the care and support when Kippa was sick, your understanding was…read moreso appreciated, he was a very special kitty kat to me and you also cared about him too. You always took special care of him, and now his sister. He left a big void in my heart so very special. They even spent holidays with you and always received such good care. I remember calling on Halloween to see how they were,and danielle said they did not want to go out, so she was going to pop popcorn, and put in a scary movie for them, that's how much they all cared. Thank you all for all their care. Paulene

I have been a customer of La Crescent Animal Care for more than 10 years. I started going there…read morebecause their prices were the best in the area. I've stayed there because they are great and their prices are still the best. The staff is friendly and really care about animals. I've had nothing but positive experiences with them.

I am so disappointed in this shelter right now. This dog could already have a good and loving home…read morehad they made it a priority. We were denied because I have a 15yo dog and three of our kids are younger than 10 (the lady who originally found him and had him for a few days before surrendering him to the shelter had a 4 and 7yo the dog did great with). I have owned dogs for 17 years, 11 of those years with small children yet I was denied. These responses (screenshots, which I can't put in order on this website for some reason) have all been deleted from the post, which I find incredibly shady on their part. https://www.facebook.com/146957808032/posts/10160254306853033/

excellent animal hospital! I love them. They are compassionate and knowledgeable. They helped my…read moredog and opened up the hospital after hours! Misty thanks you! I love you all!

After many years of bringing our pets to this clinic, I never expected to leave feeling so hurt and…read moredisappointed. During one of the most difficult times our family has faced, we felt a complete lack of compassion and concern. Despite being long-time clients, our veterinarian never came in to see us when we needed her guidance desperately. We felt completely disregarded. We weren't expecting miracles- just kindness, communication, and acknowledgement during such a heartbreaking situation. The veterinary staff you encounter during moments like these leaves a lasting impression. Unfortunately, this experience made us feel like we didn't matter after years of loyalty. I hope the clinic reflects on how important compassion and communication are to families saying goodbye to a beloved pet.

We had the pleasure of Dr. Macon taking care of both our cats for the first time recently. I cannot…read moreexpress what an absolute treasure he is. He was thorough, polite, informative, and had the best demeanor. Thank Dr. Macon for providing exceptional care.

Absolutely LOVE Dr. Nicole and her assistant. However, front desk administrators need to improve…read moretheir timeliness on phone answering, calling back, and more thorough follow up conversations. Honestly, it is the medication renewals and diagnostic notes that lag and have had to be reminded to share with us the full information. Want to give a full 5 stars, but real problems with quality front desk service and follow up dialogue post exams.