We have not had hot water for showers in a month. I been coming to this gym for more than 3 years and I have always been able to take hot showers. I keep coming because I enjoyed the classes but someone needs to fix this hot water problem. read more

I hadn't been a gym member since the early 2000s so when I joined in late 2024, I was apprehensive but hoping for the best. The Gambrills/Crofton LA Fitness is habit-forming! For more than a year now, I am a regular at a number of classes and I love the pool. My guests always enjoy the treadmills and weight machines as well. Staff is friendly and helpful, and the instructors are all incredible. It's a pleasant, clean place with a non-judgy vibe. Truly all ages and workout levels. My only request for management would be to turn off so many cable news broadcasts over by the treadmills. Working out should feel like a healthy escape, so less political news (or none at all!) would help lower my blood pressure even more. :) read more

The front desk finally confirmed what everybody has been saying. The showers are not working and they have up trying to get them fixed! The manager said three plumbers came out and said everything was "fine", but there is NO HOT WATER. He said plainly, they are not going to try and fix it! Ironically if you look back, management ONLY responds to good reviews and ignores the negative ones. That is sad! I tried several times to talk to management prior to writing this! read more

The showers are horrible!!! A serious lack of hot water! Many club members are now forced to take cold showers or no shower at all, due to the ongoing lack of hot water. Oftentimes, there is no hot water or it suddenly, midshower, turns stone cold, as if possibly the water heater is undersized or it has turned off. Many LA Fitness club members have reported the lack of hot water to the corporate office and to the on-site manager who barely acknowledges the issue saying a plumber has looked at it and no further action will be taken. Many people visit the gym before going to work or between appointments and don't want to smell like sweat or chlorine throughout their day. If you are looking for a gym that has hot water in the shower and bathroom sinks you may want to keep looking because LA Fitness has made it clear to their customers they accept membership dues but are ignoring their customers simple request for hot water. Also, without hot water, I hate to think about the germs on gym equipment due to the inability to perform proper hand washing after using the restroom. read more

I recently trained with Max here, and he was incredibly helpful and thorough. He explained everything clearly and made sure I felt confident with each exercise. Highly recommend him. read more

Strongly do not recommend LA Fitness personal training. My husband had been an LA Fitness member for years. When we renewed, we were offered a "free" fitness assessment that turned into a high-pressure sales pitch for personal training. The trainer (Ryan) claimed he doesn't try to sell training, then brought over his supervisor when I expressed hesitation. We were sold a "modified" plan and were explicitly told we could cancel for any reason if something happened, no questions asked. This was not the case. During my first training session, I nearly passed out and became very unwell for the next couple of days. I am now under medical evaluation (possible POTS) that limits my ability to exercise. My doctors provided notes and a formal letter. Despite this: * We were told to come in person to cancel, then turned away twice * Staff claimed they couldn't locate the trainer or wouldn't cancel due to a "holiday," even while present * Management ultimately stated cancellation was impossible unless I was permanently disabled Even my physician was shocked by how this was handled. If you're considering personal training here: get every promise in writing or don't sign at all. What is said during the sales process does not match how cancellations are handled. read more

Well maintained with plenty of space. Staff is perfect and attentive to guest needs and safety

I was invited here by a gentleman I met in the grocery store a few days prior. Didn't realize I was being accosted like the Mary Kay ladies typically get me in the stores until I was at LA Fitness and was going through the initiation process lol. It seems like it is a nice facility but being a germaphobe, I like my smaller gym in my community. They do have a lap pool, sauna, basketball court, and studio for classes. I did enjoy seeing the eye candy taking care of business during my walk throughs but did feel uncomfortable with so many people around. I like a more intimate space. I'm glad I gave my secondary phone number because although I requested not to receive spam or followup messages, I did. If you're into public gyms then by all means, try this location. I'll be wary the next time I'm accosted by a trainer in the store. Won't get me a second time lol read more

I don't even write reviews and this my only one, so you know I'm telling the truth. Gabby and DJ, two of the club managers here, are some of the best customer service people I have ever spoke with. Gabby immediately helped me with problems regarding billing on my account and offered solutions - straight to business. After that she went on to share a running promo and connected me with DJ who got me to sign up for a brand-new account and make LA some more money. These might be the only people that could've made me make a new account and pay fees again. It doesn't matter what LA Fitness you go to, if you want some problem solvers, call up Gabby and DJ. The only thing I regret is not living by this gym because I would be up in there every day. As someone who has went to multiple LA Fitness's, you won't find managers like this anywhere else. This customer service makes me want to go corporate at La Fitness just so I can give them both a raise. 10/5 stars. read more

Overall this is a nice facility. My biggest disappointments have been that (1) it's always busy. It's either busy or very busy unless you go super late at night right before close. I am a swimmer and more often than not I'm waiting for a lane to open up or often share a lane with someone. Leading me to (2) i try to go during less busy hours -- but have been disappointed to see a child swim class taking up the pool for half of the day on Saturdays. Sat/Suns are some of my best timeframes to swim and when the school is there they take up two whole lanes. This causes a build up of swimmers waiting for lanes, having to share, or just not swimming. I've sadly seen many ppl come into swim and not have the extra 20-30mins to sit around and wait for a lane to open up. I appreciate that this gym caters to families but frankly, i don't pay for the child amenities and I go to the gym to relax and unwind. Not to be around screaming children. Major L for this location. Why do they need two lanes? Why do they need half of the entire day Saturday? It's a weird tension when their instructors show up. It's like we all clear the pool. I rly hope to join a better pool one day but atm this is all many of us have. And we pay a pretty price to be able to access it. read more

I enjoy the convenience and having a personal trainer for my busy schedule. I like that there are no additional fees to take personal exercise classes. The basketball court is a positive addition. I find that the staff is friendly and helpful. Sorry, there are a few negatives, the equipment needs to be better cared for by routine maintenance and getting rid of some of the rust on some of the equipment. The sauna is nearly always out of service. I have noticed a few exercise machines still have out of service tags on them for way too long. This gym most importantly needs to be 24/7. The HD TVs need to be maintained, two of the TVs are a defective blue in color and need to ensure that all the TVs divide up the same amount of news coverage (Fox News and CNN) respectively. read more

Staff is friendly, and the gyms so far hasn't been over to crowded. The vibe here is pretty laid back, and there are people of all fitness levels. The membership price for what the gym offers is pretty spot on. You don't get charged extra for any of the programs that they offer, or the amenities. For those looking to use the personal trainers (I do). They are a bit pricey "IF" you aren't going to put in the work to see the results. I would advise you to be on top of your nutrition prior to consulting the trainers, because once you sign up you'll be on the hook for 6-12 months whether you show up or not, and for 50% of those 6 or 12 months if you cancel. It also helps to not take on such a huge commitment all at once. Especially if you struggle with both diet and fitness like myself when I joined. However if you do decide to sign on with a personal trainer, they will show you around the gym, and have you doing exercises that you would've never thought of in a million years. I'm still in the process of building my foundation, but can already after 5 weeks feel a difference in my strength & conditioning. For me having the trainer running me through work outs helps me get out of my head. The gym can be intimidating, and having someone there to motivate you, and keep you on track through your fitness journey can be super beneficial. As of today I have lost 19 lb, and I feel great on a daily basis. Easily the best decision I made in 2019. read more

Some of the weight equipment was rusted, materials on some of the equipment is torn. And I worked out for just a short time and could not get some of the equipment to even work. The building looks so nice on the outside- was shocked. They should also have wipes at different points of the gym to wipe down equipment. I'm going to try another location and if it's like this one I'm cancelling my membership. Management should be doing better than this. read more

I've bounced around multiple LA's throughout the region, and while this one is a bit older, it gets the job done. The gym features an open, single-floor layout with your standard rooms (cycling, basketball court, pool and fitness studio) around the perimeter, three rows of cardio equipment to the back left, and weight machines & free weights to the right. The equipment is dated, but there are plenty of machines to choose from, including some that I don't have at my (newer) home LA Fitness: free motion (cable) machines, tricep extension, standing calf raises. My favorite part about this location are the squash rooms. I have never played before and it's nice that there is always a room - for even the novice player. The locker rooms can use some work - they're carpeted, so there's a permanent smell from the pool, and it would be nice if they had more squash equipment to loan. Otherwise, it is a pretty solid, no-frills gym. read more

To the GM who visited a week ago and changed the music to 80's Essentials, turned it up louder, then locked the AV room, please change it back! This is NOT workout music!!!!! read more

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Recently took advantage of the online promotion and signed up with Chris Gibson! I was super concerned about joining due to my work schedule and family schedule but he went through a great proposal and showed me all the locations that I can take advantage of so that I'm able to fit my health and fitness into my busy lifestyle. In addition the gym is super clean, great personal training options and lots of equipment! Thanks again and I'm looking forward to my positive transformation! read more

LA Fitness - Trainers Near Me - Gambrills, Maryland

Try canceling your membership here they'll suck every penny out of you that they can because you signed a contract. Either visit in person or send a printed form through the post office. In today's times, it's just ridiculous. Their rep told me to follow instructions which I did, and then was told no visit or send form snail mail. Uneducated staff it's a joke! read more

Easily the worst gym I have been to. The managers are constantly walking around on their phone or working out. Spoke with Trish at the frontdesk after my training agreement was not canceled. She explained that I would need to speak with Brian. I asked Brian to cancel and found that after Trish canceled my gym membership Brian lied and I have been charged again for a service I canceled. When I called to speak with him the line was dropped. I called again and the general manager spoke with me and told me the same thing I think his name was Anthony. Do not sign up for training at this club. I have been out of contract for over a year and continued but the facility and staff have gone seriously downhill. The equipment remains out of order one cable machine has been out of order for over 2 years. The language used between the staff is also disgusting and they regularly speak openly about female members of the gym 'between themselves'. If you decide to go for the pool think again it's absolutely disgusting and the jacuzzi is absolutely filthy. When I joined this place in 2018 it was great I don't know what happened. read more

Last week, the Pool was shutdown from the Maryland Health Department. LA Fitness reopened immediately the next day to let a Senior Swim Class do their Aqua Exercise Class. With all the Health concerns happening these days, acts like this could be Criminal if someone contracts some disease or bacteria through the water. I was witness to how bad it was on Monday 5JULY2021 and the water was Brown with Slime all over the walls, and a foul smell to the entire pool area. I spoke to the Inspector from the Health Dept and said it is still closed. When I asked to speak the LA Fitness General Manager Anthony Thomas, the Staff didn't know his number or email address and he didn't have a voice mail. When I called back a couple days later they said they didn't even know who the GM was, after requesting another employee he stated he wasn't allowed to give out the information. It is extremely apparent that LA Fitness just wants your money, and does everything illegal to pad their precious profit margin. So with COVID and more health concerns already evolving this company does nothing to protect you or your family. I would like to make a suggestion, EVERYONE cancel their memberships on Memorial Day. It would definitely be a "Memorial Event" for LA Fitness. Something that would force them to do what the State Requires, and what their Paying Patrons Need. Food for Thought. read more

Amazing atmosphere to work out at I love the space and the customer service is very welcoming would recommend coming in and getting familiar with the staff they definitely show they are there for a new members results! And they have open houses events and two days out of the month they have member appreciation day it's great!! And the amenities are so relaxing especially the sauna and the pool read more

Sunday morning yoga class is unbelievable! Derrick is the most incredible yoga teacher to be found at a big gym like this. He definitely makes sure his yoga classes are different each time and his commentary tells us a lot about what we are doing and why. Before Covid I attended a boutique studio but those classes didn't have instructors this proficient in the science of the body and the purpose of yoga. Hope he stays! And I hope he gets to teach at least one evening class during the week. read more

My review January 1, 2018: 1. Bathrooms are F.I.L.T.H.Y. No soap in dispensers - and when there is, it's not actually soap, it's just clear gel, no foam, no fragrance, no soap in the soap. No hot water most days. No toilet paper most days. So so gross, so dangerous in terms of contagion. 2. Staff don't seem to care about customers at allllll ... most talking on cell phones, flirting, joking around ... not working. 3. A/C not working in the "spin room" so they leave the door open during classes, making it impossible to hear your own headset over the crashing booming thumping yelling of the loud music and screaming instructor. It's obnoxious to work out there during these nightly classes. Updated 10/4/20181. 1. So far 10 months waiting for the broken scale in the women's locker room to be replaced. Multiple requests, multiple promises, still left with a dirty, rusted out, non-working scale. Really? In the women's bathroom? Evidently a scale is too expensive for LA Fitness. 2. No soap, missing light bulbs, dirty toilets, terrible stinky smell. Ewwww. The women's locker room is gross. 3. Broken equipment sitting forever. 4. Some front desk staff need training in dealing with the public. read more

Great gym. I'm not sure why I waited so long to make the switch. Some of the cardio could use some updating but overall this gym has everything you need, a pool sauna, basketball and racquetball courts classes and more The staff is great! Update I still feel the same about this gym they just take a little to long to get things repaired. read more

LA Fitness - Trainers Near Me - Gambrills, Maryland

I've been unimpressed by this gym so far. I had recently joined it, because of its location, sitting snugly between my job and my house. That was why I joined, its claim to fame. With that being said some of the equipment definitely needs to be repaired or replaced as they have seen definitely seen better days, for instance some of the ellipticals look like they are falling apart. Also DON'T do the personal training/assessment. You will get a free one for joining. I had my free one scheduled went at the time/day, spoke with the person at the desk and was told to have a seat and they will come right out and they didn't even show up. 15 mins I asked again and one of the people apologized as there was a 'miscommunication' and rescheduled it for the following week. Mind you the second time was more inconvenient for me as it required moving around some things, but fine I went to the second one and let go the experience of the first, accidents happen. And when I went to the second one the same exact thing happened again. Told to wait, waited 15, then told the person behind the counter to forget it and went home. I was not in the mood to workout after going through this twice. Had the trainer call me as I'm driving back to return to the gym to work out as there was yet another 'miscommunication'. I refused and they spoke to me like this was somehow my fault. Don't bother with it. read more

The main reason I would not recommend this gym is the staff. The majority of them are extremely unhelpful and some are outright rude. Typically upon entrance you are greeted by a line of other gym members waiting to be scanned in by an employee who is preoccupied with more often than not, their computer. The gym is then typically crowded regardless of time, I have been at 5 a.m. 11 a.m. 2 p.m. and 9 p.m. and without fail every time there will be a wait for a lot of equipment, and around 4 p.m. to 6 p.m. all cardio equipment is taken. The atmosphere is more aggravating because the staff parade around the floor in the least professional manner I have ever seen at a family gym. They will eat on the floor, scream profanity at each other, throw middle fingers across the gym, and not rerack their weights. All with seemingly no consequence. When I first signed up I remember being told that if their was some equipment that I may like to tell the staff and they would see what they can do. I understand that ordering large pieces of equipment would be challenging but, I have requested more rope attachments for cables, new ab wheels, and exercise balls for over a year now and none of the equipment has been procured. The janitorial staff is also lacking, with paper towels to wipe down equipment being unavailable at times. Soap dispensers devoid of any soap. Trash cans overflowing with garbage onto the floor and more. Overall this gym is only worth going to for convenience being that there are not many large gyms in the area but is still not a great gym due to poor management. read more

I've been going here for about a month now and I like it here. It's a little crowded and once in a while I'll have to wait to use the squat racks and benches, which is why I rated it only 4 stars. Otherwise it would be 5 stars! It's clean, they have a pool and jacuzzi, and the staff are extremely friendly and nice. They say hi whenever I come in and smile making me feel welcome :) great customer service! That's a big one for me! So I would definitely recommend this gym! Edit: I recently moved to SD and joined the LA Fitness there. Now I realize how great this gym is! The one in SD had old machines, and the employees give off negative vibes like they hate being there. I guess I had to experience a crappy gym to see how great this gym actually was! read more

First let me say that I only joined the club because they offer a swimming pool. Shortly after I joined I was swimming in the pool. As I was doing my laps I noticed the lifeguard was looking down the entire time only raising his head to stretch his neck. He was on his phone the whole time!! I rose this as a major concern to the assistant manager. He confronted the lifeguard and had him stow his phone. I had hoped that this would be the end of it and that possibly a policy banning the use anything that would potentially distract the lifeguards would be enacted. It did not!! After emails to corporate and phone calls to the local manager, there have ben no results. There have been two more occasions where the lifeguard has been on the pool deck focused on his phone..... NOT ACCEPTABLE!!!! read more

I've been an LA Fitness member for more than 5 years, 2+ of which at this club. It was a decent gym, and I was happy with my choice. I'm not sure what happened with front desk recently. It's not just once when I saw them having a blast there, laughing, chatting with each other, not carrying much about clients. At least twice I encountered rude people at the front. So, I am looking for another gym. Btw, the review below is correct, when I was at the pool (now it's closed), lifeguard was either on the phone or somewhere. A few times he left with his bag long before 10:30 pm. read more

Its ok as far a gyms go. The one star is because this location clearly has no intention on updating equipment. The most glaring example, there is one machine that has been broken since August 2020, and it has a sign that says "scheduled for service". Unless they scheduled it for 2023, then I think it's safe to say it's not getting fixed anytime soon. If it gets fixed, I'll update this review . read more

Gym has gone downhill. It is almost completely ghetto now. Broken equipment all over the place that never gets fixed. Pool and jacuzzi are constantly out of order. read more

Worked with Gabby on an account issue (trying to cancel!) that had been looming for months as I continued to be charged. First time working with her and she handled it in 5 minutes. A+ service from Gabby. LA Fitness should clone her! read more

Love the workout facility and have been coming here for quite some time, but the basketball court and the people it attracts is horrible. I arrived at the basketball early only have some kids come in two hours after with a group of ten start a basketball game without me . It's rude and unacceptable. The faculty should establish a structured method in which people should be allowed my play basketball on a first come first serve basis and not have paying members be excluded because some kid decides to bring several of his friends in who aren't even members via guest pass. Worst basketball experience ever. Unsafe for kids. read more

During the 4th of July weekend the Pool and Hot Tub were in Disgusting shape. 2 days later the Maryland Department of Health Shut down the Pool till it was Cleaned and a Pool Manager was brought on Staff. They reopend immediately without fixing anything. The Pool decking has the exact same trash on it as it did from (2) months ago. I finally called the County Executive to discuss having them get involved, they were mortified and said they would have the Department of Health revisit and possibly shut down the entire facility due to noncompliance read more

Terrible gym they rip you off and once you sign up charge you fees that they put in the paperwork hoping you don't notice. They tell you first month and last month fee then in the small print charge you annual fee 30 days later. This is a unethical company and the facility is dirty as well. Find a honest gym and one that is upfront with there fees and doesn't try to sneak in hidden fees!!!! The people that work there have no idea how to use any of the equipment so your on your own there as well. They don't even have any physical trainers so if you would like a workout plan or want to know how to use equipment don't use this place you get nothing really for your money!!!! read more

I've a member of the Crofton /Gambrills LA Fitness for over a year. My overall experience I give LA Fitness a "C-". The front desk staff is too busy with personal calls, with their personal conversations between themselves, or on their cell phones to say hello. They rarely check in my kids for the "Kids Klub" so I then have to spend more time getting my kids properly checked in. The staff in the Kids Klub is great, but I wonder how often the toys are actually disinfected. The gym itself appears to be clean until you actually look closely at the machines and stretch matts. Both are covered with dirt and hair. The equipment is old and starting to rust, and I can't say that it is well maintained. The men's locker room just plain smells. I understand when it is busy, but I've been in there when it is crowded and when it is full, but times I can barely stand the smell. I use to put my things in the lockers, but not anymore. I often see cleaning staff, but it's usually just one person who cleans the front windows or empties out the trash cans. Every once in a while I'll see someone cleaning the machines. If the gym could fix some of their issues I'd be happy to update my review with positive review, but the hospitality is lacking at the front desk and the place needs a good deep cleaning on a weekly basis. On a positive note I can say the spin class instructors are great along with the body pump style classes. read more

In life, we all have a choice, pay for what what you want, and get it! Business can be so easy. The problem I have a LA FITNESS conversion lifetime membership from BALLY's years ago. It was great and dandy. I purchased it back in 1987 for all clubs! Then 2017, when the Manager at that time in Gambrills, MD. told me as long as I wanted to sell my membership, as I was contract to do, let your wife use for a short time then sell it. He knew I was selling it on line at that time. WELL, I finally (almost) sold it! Now the LA Fitness Corp says I turned over my membership one time, and now I can not sell it. The Manger confirmed it before I transferred it and now ICE COLD AND THEY DO NOT CARE. When the Manager of the club approved it before, he LIED! All they wanted was for me to transfer out the membership to kill the contract at $78.00 for life! This is like when they first started business and memberships, PRESSURE, LIES, DISHONEST!!! Limitless, what a group of people. Never change, but great at lying! I am now 67 years old and believed in the LA FILESS club to be honest to all and me, the Senior citizen. I guess I can not keep up with the world of professional liers. OUR recommendation is KEEP away from LA Fitless and try 24 hour Fitness etc. At least they are honest about their costs and fees. By the way the decision was made at corporate office and local. David G. read more

So far I love it here. The cardio equipment could use an upgrade. The customer service has been solid and the atmosphere is awesome.

Great gym, great staff, and great equipment! Super friendly gym and has so many options of machine and non machinery devices to workout with. Love this gym!! read more

To start off, I left LA fitness a little over a year ago to go over to Golds gym. I felt with the 24/7, (I work till 1am 4 nights a week) and a "little" shorter of a commute would make me get over LA fitness, wasn't the case.... I'm back and enjoying LA once again. Pros: Open area, machines are mostly always available, even at 5:00pm rush hour, I was able to complete my weight circuit and got a little cardio in. Machines are maintained, yes one or two are down every once in a while, but overall, all machines are working and are clean. Locker room is big, room to change without being on top of each other, and although the bathrooms are a little run down or dirty at times, everything works and is in good order. Pool, clean and decently warm, and a hot tub which is nice change of pace. Haven't tried the sauna, but always a plus. Spin class: open large area, good decent bikes, good instructors from what I heard, can't wait to get back into it this time around. Completed to Golds spin, no question, cramped room compared to open enjoyable experience for all; first timers to advanced, to at your pace. Cons: Although a slight few, still important when considering... Kiddie care: I chose personally not to sign my daughter up for it for a couple reasons. 1) Did not see enough supervision, one caretaker for I'd say 7-9 kids. Not many toys, large plastic objects I just see as a hazard if your child falls wrong off them. And the hours are okay, but they kiddie care is closed Sunday... they advised numbers were low.. So overall I love LA fitness, Golds did have its perks, but in the end, I chose LA as my gym of choice. read more

My first and only suggestion is: DO NOT use LA Fitness. Everything was roses and nice words until a medical condition stopped me from continuing using a personal trainer. I submitted not one, but 2 letters from my doctor explaining my inability to continue using the gym. Apparently, corporate decided that they know more than my doctor, and decided not to cancel my contract. Now I have to start the legal and medical process to fight these "medical corporates" that make medical decisions from their big window offices in headquarters. DO NOT sign any contracts with these people. It is NOT about your health and fitness they care about; it is all about their pockets. Victoria (Crofton LA Fitness) read more