Thought I would write a review considering I recently joined and this La location cleaned house. And when I say that I mean staff. I guess there were a lot of complaints and hey, LA heard. The GM who signed me up for my membership was awesome and he's staffing some friendly people as well at the front desk as well. The pool is now fully functional and I've used it; its loaded with chlorine but I'm not mad considering id rather swim where its clean. The gym overall is very clean! The bathrooms do weird me out a bit but I think that's more of a personal problem and not something La should be concerned about. Also, every class I've taken has been awesome! Highly recommend. read more

Machines haven't been cleaned since the Reno. Spiderwebs around lights. Rack of free weights has never been wiped down. Sauna been down several weeks on the men's side. I'm starting to ask myself why did I switch to this gym. It's sad cuz the size of this gym and everything it offers is very disappointing when day after day you notice the same dirty spots. read more

I just started going here and I love the selection and how there are enough machines that in never waiting. I also use the bathroom showers and he pool and am impressed by how clean they keep it. The gym employees are always helpful! read more

Moved 10 months ago, went in twice, signed stacks of paperwork to cancel. Just found out they've still been charging me every single month. Called today instead of fixing it or offering a refund, they handed me an email address to "re-cancel." Seriously? What was the point of two in-person visits if you were never going to process the cancellation? The gym itself was fine, but this level of incompetence and disregard for customers is unacceptable. Save your money. Go somewhere else. read more

This is the worst gym I've ever been to. It's filthy every single day. The staff is completely negligent to the facility and it shows. The equipment is always broken, and missing. The bathrooms, and showers are disgusting and they enforce no health and safety rules. To a point where I saw a staff member walk by someone wearing no shoes or socks on the training floor. They also allow their friends to bring their own speakers to drown out everyone else's experience. None of the weights are put back, the machines are always dirty. This place sucks. read more

No kids klub, staff on phones all the time. One sales person and one physical trainer. Pool and spa closed alot.

Got a membership here last fall as I was having surgery and water therapy/ hot tub were recommended. Found that the establishment was frequently very dirty. Locker room smelled all the time. Sometimes trash would remain on the floor for weeks. The pool area frequently had dirty puddles that would remain unaddressed for days. Dirty bandaids often. The hot tub was closed for "maintenance" about 1/3 the time I was a member. When you would ask when it would reopen the staff would make generic comments like "sometime next week". Once it was closed for 3 solid weeks. Not great when you got a membership to aid in physical therapy. Last visit there about a month ago the hot tub was closed again. I asked when it would reopen and the guy at the counter said "I don't know". I told him that was an unacceptable answer and he yelled at me. I canceled my membership. read more

If I could leave them, zero stars, I would. Staff is rude, machines are always broken, place is dirty and a group of kids come every single night with a speaker on blast. I've asked management many times to go talk to them to try to solve the problem since you can't hear your own music in your ear. Nothing happens, don't waste your time or money here you'll be very disappointed like I was read more

Stay away! I travel for work and dread when I have to train here. 8-10 guys and girls on one side of the gym yelling and screaming. Harassing people and basically keeping people from using things. Better be strong to train here. You'll be putting everyone elses' weights away for them. The absolute worst gym culture I've seen. Management does not care one bit. The place is filthy and not taken care of. If you can go anywhere else, do yourself a favor and go. How Esporta/LA Fitness does nothing here is beyond me. read more

Hands down the worst gym I have ever been to, mind you, I have been to gyms all over the country and all over the world. And this takes the cake. Rude customer service, employees do not care about you. They will speak down to you as if you are an inconvenience. Bathrooms are always dirty and or broken. Equipment is never wiped down/ cleaned. Weights lifting equipment is falling apart and chipping away. This gym should be your last resort. read more

This Gym is terrible. There's multiple broken machines, no air circulation so it always stinks, showers are moldy and trash isn't frequently picked up. Staff is very bothered if you ask anything. read more

had a great experience with Chelsea ! She's been super motivating her management style is truly impeccable

Pay attention to your contracts on Personal Training. Not properly explained, and just keep billing your card. The Operation Manager poorly handled my situation. Not recommended. read more

Hands down, the worst customer service I've ever experienced at a gym. While trying to buy day passes for my wife and I, the woman behind the counter gave us literally no information (not even how much it cost), while instead having conversations with multiple co-workers and friends. Never welcomed us to the gym, never offered a tour or even said thank you when we bought the passes. Then when we left, she was again too busy conversing with a group of 4 or 5 people sitting on counters and standing around at the front of the gym...never thanked us, said goodbye or even acknowledged our presence. She has no business working a job that requires customer interaction. read more

I've been a member since this gym was La. It was clean and I had many options to workout in any room. Since it became Esporta it's like visiting a Zoo. There's animals everywhere, girls dressed like strippers men wearing underwear and kids everywhere. People using 2 to three different machines at the same time playing music loud, crowds of different groups yelling and slamming weights on the floor and management could care less. It is dirty, no sanitary dispensers filled and water leaking from the ceilings. Terrible customer service and very hostile environment. I stopped going there and joined another gym which is a huge inconvenience. read more

Alex was incredible and gave us great customer support!!!!!!!!!!!!!!!!!!! very welcoming environment

They mandate masks here but DO NOT CLEAN the place. How ironic. THE PLACE IS NOT ALL THAT GOOD it was better years ago. This place sucks.

If you could turn the word ghetto into a gym, this would be the gym. Always broken, ac doesn't work, and people steal weights. They should change the name to EBT FITNESS read more

As a person who travels for work and goes to a lot of LAs and Esportas.. find another location. Broken and literally crusty machines, weights left literally everywhere. For an Esporta fitness, this gym is very dated with a poor layout. It's not cleaned often and it's been a few days since the paper towels were replaced throughout the gym meaning you cannot clean and wipe down the machine after use (not ideal during covid and flu season). The space is not utilized well as the free weights are on the 3rd floor meaning the gym bros constantly drop weights which are then heard from the second floor and lower which not only gives people immense anxiety but actually scares the crap out of you during your workout. Hard to concentrate. I wish they would enforce a policy where you cannot drop weights like most gyms. This is not a CrossFit gym bros, FYI. The location from northern CT makes this ideal but I will probably look to go elsewhere. The first floor consists of locker rooms, the pool, and cardio machines. The second floor consists of cardio machines, the class studio, and the basketball court. The third floor is all weights. Would make more sense to have weights and court on the first floor because of how annoying the noise these two rooms make but what do I know? read more

We visited this location Saturday evening (10/30/21) about 6PM. This location was absolutely disgusting. We struggled to find a single hand sanitizer dispenser that contained sanitizer. Several spots had damage to the ceiling and water was leaking through. Weights were left on almost every single machine. On our way out of the facility we asked the one staff member on duty who seemed to be preoccupied with dancing to obnoxiously loud music at the front desk about the lack of hand sanitizer. He proceeded to blame the manager stating "I told the manager just yesterday and he said he would get around to it". Obviously the staff and management have little regard for the facility or the members. I'm sure there are better managed facilities in the Springfield area. read more

This place has so much potential , but it FAILS. Been a member for quite some time and things have rapidly went downhill. Gym is absolutely disgusting . No one cleans , no one picks up after themselves. It's embarrassing . Staff does not care. Weights are left on every machine , paper towel dispensers are always empty, and no state guidelines are followed. The gym has yet to buy any new equipment for its members in the 5+ years I have been going. Shaming the LA Fitness name. So many other local gyms that care about its members ... so why go here read more

Why is it that people who work in the service industry don't give good service or understand the concept of goodwill in business (I'm talking to you LA Fitness Springfield!)??? read more

Terrible customer service. Unable to start membership as staff were not able to get patrons to wear their masks. I had my membership frozen but then Covid struck again and I called to cancel - mind you I was unable to ever start - only to learn they CHARGED ME AN ANNUAL FEE of $49 - KEEP IN MIND MY MEMBERSHIP WAS FROZEN SO NEVER SHOUD HAVE BEEN CHARGED AN ANJUAL FEE. So I called to cancel my membership and was told by the Operations Manager that I had to physically come in to cancel. RUN from this business. Terrible customer service - terrible safety measures. read more

I'd give LA 5 stars for the overall company (I've been to a few other location that are amazing), but Springfield's could stand to improve. The hot tub doesn't work on a regular basis, they don't provide towels, and it really bothers me that they don't have any scales in the bathroom! But, it's clean, they have a sauna, and they have new equipment, and LOT of it. Like the pool too! read more

LA Fitness - Gyms Near Me - Springfield, Massachusetts

Love this gym. Tall ceilings...clean air. Not musty like most gyms in the area. Love this gym! Especially through Covid! Great equipment, clean, and very few people. Excited to go everyday! read more

Traveling in from out of town, I was excited to work out in the form HOF. Big and spacious but outdated and filthy. Very disappointing!

worst gym ive EVER been to. people sitting on machines constantly and not even using them. bs customer service.. fillthy place

Bathrooms are filthy. Went last night no tissue in bathroom. Distressing! Went to was my hands multiple sinks yet everyone was out of soap. Went to group class. Air conditioning off. It was so hot I had to leave. I am shocked no one passed out. I go to the front desk to cancel my membership however you have to do this in person between 9 and 5. Leave work early the next day to cancel and arrive at 4:30 manager has left early. Hmmm scam to keep people on. DO NOT JOIN THIS CLUB!!! read more

I recently went there with a friend who is a member. He had set me up with a guest pass ahead of time so that I could work out with him while I was visiting from out of town. I had never been to any LA Fitness and was excited to check out what I've heard in the past is a "nicer" gym. Regardless of it actually being much nicer than the gym I go to at home, my experience here was very poor. When the manager (I think his name was Dominic) realized that I didn't live within 25 miles of the gym, he told me that the guest pass was not valid and can only be used by potential new members. I understand that guest passes are used as a sales technique, but this policy bothered me. Even though I was not planning to purchase a membership at that specific location, it's very possible that I would've considered a membership at an LA Fitness in my area had I enjoyed my experience. Now it's very likely I will NEVER purchase a membership at any LA Fitness location. He let me work out there for the day, but told me that I would need to purchase a day pass if I wanted to come back the next day. Overall, he was disrespectful, and he almost laughed at me for thinking that I could've used the guest pass. This attitude completely negated the semi-nice gesture of letting me work out for that day at no cost. This is bad business. Now, not only do I have a negative feeling regarding LA Fitness, my friend who is a current member and who was with me during my visit is considering other options. read more

Okay I'm not usually one to pull apart other people's reviews but people who complain about the parking need to get off it already. 1. You are going to the gym to get in shape, god forbid you have to walk an extra 100 yards to get to the door. It'll do you some good... kick it up to a power walk and your warm up is done before you hit the door. 2.The parking lot is not only for L.A Fitness members. They share the lot with some other things that have quite a few visitors; Mama Iguanas, Max's, Samuels and Oh I dunno... the friggin Basketball Hall of Fame?? 3. It is in a prime location in Downtown Springfield. If you've ever lived in a city or any other metropolitan area (and maybe you havent) you'd understand how fuckin sweet free parking is in general. // END RANT Now for my actual review: My interaction with the sales team was minimal and satisfactory. I dont think any of them remembered me past my initial sign up but I dont need them too. It's not what I look for in a gym. I look for machines that work, locker rooms that aren't covered in filth and that I can always find an empty locker in, and most importantly... room to get my shit done with out signing up for a god damned treadmill and waiting behind a line of people (I'm looking at you Gold's Gym Southie). Not once have I ever waited for a machine. The sheer amount of options in this place is worth the membership fee. I can always find a spot to fit in my entire workout. I try to avoid peak times (right at 5pm and right at 7am), but I suggest getting there at 6:30 to hit a good people to machine ratio. Also I find the other members to be significantly less douchey than my past gym experiences. Sure there are a few guys in jean ports and polo shirts with popped collars trying to acquire a quick arm pump before hitting the club, but like I said, significantly less. I find myself focusing a lot more on my workout than on how much I hate everyone in my surrounding area. HOWEVER, I think there should be a rule against girl's who don't dress in gym outfits and take up weight benches to watch their boyfriends workout. Honestly, move your ass. You may want to pay a membership fee to make sure your boyfriend isn't being swooped up by all of the ladies that must be lined up to snag themselves a guy who exfoliates, but I don't. Move along. Since your sweatpants already tell me you're "Sexy" I guess you don't need to be here. I think the staff could probably up their game as far as getting to know the members and making it a bit less of a "business only" environment but I mean the place is huge and has a ton of members, it MAY be impossible. Honestly, I am there 5 times a week and I dont think I've even made prolonged eye contact with any of the staff. If I could change one major problem I have with LA Fitness it would be its close proximity to the delicious fish tacos at Mama Iguanas. That shit is cruel. read more

Let me start off by letting you know that I was a faithful member since they first opened La Fitness in Springfield. Customer services was awesome when Dominic was the manager. Fast forward to 2013, I cancelled my membership due to me moving to another state and didn't feel that I should be paying $40 a month for something I couldn't use. When I came back to visit in 2014, I walked in to try to become a guest with a friend who had guest privileges. One trainer who was at the front desk had the worst attitude with me. He told me the reason his attitude sucks is because everyday someone try's to get in the gym for free. And judging from the reviews I've seen from different review sites, he's been complained about plenty of times. His name is Michael Lewis. You should never have poor customer service or a bad attitude just because people try to get in for free. If a customer has a question, you should be able to answer it without rolling your eyes or making smart remarks. You're dealing with people! You have to be able to give everyone a pleasant experience. And conduct yourself in a professional manner. You're working at a community facility! The old manager and staff were awesome! But based off of my experience with the new team, I will NEVER go back there. read more

Thought I'd write a review for this gym seeing that I ALMOST didn't join because of reading the reviews on here. These reviews are a little harsh as it's the nicest facility in Western Mass. It's VERY clean, spacious, and you never have to wait for any equipment - even at peak hours. The equipment is all brand new and the locker rooms are extremely nice. Bathrooms are iffy, but I mean it's a gym in Springfield, Massachusetts. They're usually clean. I know nothing about the pool because pools in gyms gross me out in general I will tell you right now the operations manager/front desk guy is the biggest asshole I've ever met - and trust me I've met a great deal of assholes, he takes the prize. Worst customer service. I tried to cancel my membership because I was moving and my school pays for my gym membership at school and he has THE NERVE to be an asshole to me. It's called customer service, I work it. No, no one's happy about someone cancelling a membership because that's losing money but in the grand scheme of things...I'm one member. Get over it. You're not retaining me and I'm not going to pay to "freeze" my account when I don't have to pay a single dollar to work out for the next year and by treating me the way you did, you make me never want to step foot in here again. I repeatedly told him I just wanted to cancel my membership and he continues to tell me that he's going to tell me my options. No. I don't need to know the options. He was such a dick about it too. @LA Corporate how is this guy employed in customer service? He clearly hates his life and job. Are sales calls annoying? Yes, but any LA franchise is going to do that to you and they work on commission so that's why it's like that. LA needs a better business plan altogether when it comes to sales and attracting members. You can't really blame the individual sales people, they want to get paid and it's their job. Overall, the gym is VERY nice. One of the nicest in the area. I'm not sure when the other reviews were written but I'm happy I joined as it's a really awesome facility. They gotta get rid of the ops manager though or get him a serious prescription because you're sitting there as the go to for customer service, it's one of the easiest jobs to have - just be nice to people. read more

If this gym was closer to home, I probably would have thought it was worth the money. It wasn't, and showering at the gym wasn't very attractive to me; this limited my options to weekends and evenings after work. The couple times I did shower, the curtain had a clear screen that basically showed my boobs to everyone who walked by. In addition, the bathrooms and showers always smelled funky and seemed dirty. As others have said rush hour (5-7pm) is the worst. You may not have to fight for cardio equipment, but you have to fight for free weights/benches. But my biggest gripe was the poor customer service I received when I went to cancel my membership. I thought I could prepay for a personal training session. Only to find out that I in fact added a personal training session, not prepaid. When I called to get a refund I repeatedly got the same response (sorry, but you should've read your contract and receipt more carefully). We can't do the refund because our computers won't let us... blah... blah... blah. Not only do I feel I was ripped off for paying $50 for a half hour training session, but I have to pay an additional $50 for a training session I didn't even want. Side note: personal trainers are mostly good. They don't seem to stick around for long though. I assume because working for them is just as bad as being a member. read more

As far as gyms go, I really think LA Fitness is one of the better establishments I've been to. First, there are three different floors, two of which contain cardio machines, one giant swimming pool, and a fairly large aerobic room with daily free lessons. Now, I don't consider myself a meat-head, but I do enjoy working out and most of my activities involve more space than equipments. On that note, it may take ~5 minutes on a busy time to secure your own spot with bars/free weights, but it's certainly doable. I've not given too much attention to the jacuzzi or cleanliness, but I clean after myself and rack the weights back myself. I will say, however, that parking has always been a pain in the butt during rush-hours (5-6pm) and the pricing is a little steep. But give the space and wide variety of workouts that you can do here, it's not too bad. read more

I joined this facility seven years ago when it was L.A. Fitness. The transition to Esporta began during the pandemic, I believe. This gym has potential (great location, tons of space and exercise equipment), but it's failing big time. Tonight, for example, there wasn't a single paper towel dispenser in the men's locker room or throughout the facility that actually contained paper towels - ZERO... so much for wiping down equipment after using it. The soap dispensers in the men's locker room are routinely empty. Hand sanitizer dispensers and cleaning solution for the equipment are frequently empty as well. The third floor is a sauna -- it's as if they've decided to save money by not running the AC up there... usually that phenomenon begins on the second level, but at least that floor was temperate tonight. The place is really just plain filthy. The ceiling leaks like a sieve, especially after a hard rain (like we had this evening). It's a bit ironic since they were total Covid Mask Nazis during the pandemic, yelling (actually yelling) at people to put masks on while they were doing intensive cardio... you'd think with that level of insistence on hygiene with respect to masks (even thought that whole theory is a joke), they'd have a similar focus on the actual physical plant of the gym facility. They do have a lot of equipment, and I honestly feel like the staff - particularly at the front desk - is very welcoming and helpful. The clientele is terrific -- lots of nice people who are serious about staying fit and very friendly while doing so. I just hate to see what was once a top notch facility turn into such a dump. read more

I wish I had a gym of this capacity and rate closer to Boston. The operations manager, Herman and Derek are great people. It's obvious they care about the health and well-being of the members. read more

it's a decent gym, BUT, if you're looking for competence or honesty from the mgmt, try elsewhere. Oct 22, 2014, the pool and hot tub closed, due to lack of equipment maint. We were told it would be two weeks to re-open. The same story was repeated for months. 6 months later, we still here the same story. I've never experienced an INDOOR pool shutting down for so long. Maybe this saved them some money by not heating it? read more

This place is a mess regarding personal training. You get a personal training assessment with your membership. I have tried to book it for months with them saying to me each time "someone will call you tomorrow.." They never do. I got an appointment once and it ended being a double booking so again, I got no appointment. They said they would call me the following day, surprise, surprise, no call! Also I took the aqua fit class a few times and it's very cliquey with the members and instructor. Being new to the class, it can be hard to know what's going on. The instructor will act like everyone knows what to do because most people are regulars in the class. It made me not want to attend. read more

By far the worst customer service! Putting people in charge who don't even know what they're talking about and going against what's written in the contract, charging more than they should. Do not sign a personal training contract! I never write bad reviews for anything because I've worked with multiple businesses before but my whole experience with customer service from the facility and speaking to higher ups was just awful. read more

One of the worst gyms in western Mass. The staff is very uneducated and very unprofessional. The place is extremely dirty but they do have awesome equipment on a good note. The traffic is even worse to get there. Very bad customer service and it closed down western Mass will not miss it. We have more gyms that we need. read more