I put up a brand new mailbox 1 day prior, then the carrier took it upon himself to write the…read moreaddress numbers on it with permanent marker. Called the PO 3 times and talked to the same guy, but he never got back to me. And yes, there are house numbers up. I feel like they should replace/reimburseme.

I think everybody has a bad experience everywhere... judging by other reviewers - but I've been…read moregreeted by lovely people at this USPS location when I see my uncle charles & the grandkids in town. Maybe some people forget... you get what you give. Cute old building, too!

I recently visited this post office to get my fingerprints done. While waiting, the postmaster (or…read morea company employee who seemed to be in charge) loudly called for additional help up front because some staff who should have been there weren't present, trying to get the line moving faster. Eventually, Cindy assisted us. She was a bit curt at first, but things became less awkward once the fingerprinting process began. The fingerprint service costs $50, but you must register beforehand and bring a barcode and confirmation number to be serviced. I also learned they offer passport and other identity services, which is convenient. Just keep in mind they close at 3p on Saturdays, which is earlier than many other locations. Overall, it was an okay experience, but coming prepared with your registration details helps expedite the process.

This post office is the worst I have ever experienced. And I've experienced quite a few. There is a…read morewoman who works there, Leba, I believe. Avoid her at all costs. I sell books, live in Riverside, work in Lagrange. Because of what I do for work, I frequent several post offices, including, Riverside, Berwyn, Lyons, and never again, Lagrange. A couple of months ago, I stopped there to quickly mail a book. I explained kindly that my printer was wonky and the employee (the dreaded Leba) might have to manually type in the label number. She looked offended by this and quickly replied that she could not do that. It was not her job to type in the number, only scan it. I told her the only way this would ship if she could please type it in. Her response became, "I'm not allowed to do that." Finally, in a moment of desperation I told her that the employees of all the other post offices I frequent type it in. She maintained she was not allowed to do so. I went to a different post office where, not only did the employee happily type in the number, she told me that the employee in Lagrange absolutely should have done this. She said it was in fact, her very job. This employee then told me she had to go to the Lagrange Post Office on occasion because she lives there and sometimes she has to retrieve a package, has worn her uniform, popping in after work, and has experienced not only unacceptable rudeness but also racism. Lagrange Post Office has been such a repeated horrific experience for her that she has addressed it to the Postmaster himself. The POSTMASTER himself! Today I was on my lunch break and ran in. I was set. The address label is on my phone; only a scan is needed! I was confident. After waiting in a short line for a long time, it was my turn. Leba immediately looked at my shipping box (an Amazon box) and told me to step out of line and sharpie out any areas of the box that had a code on it. What? I almost exclusively use Amazon boxes to ship the books I sell and have never been asked to do this by any other employee. Please remember, I'm at different post offices weekly, as recently as yesterday, shipping in a used Amazon box. I stepped out of line and sharpied over everything she found offensive on the box as she loudly and rudely repeated to "Look at the door. It's a rule!" The gentleman behind politely let me step back into line and I handed her the box. As I left, she was still yelling at me to look at the door. I have worked in various forms of customer service for years. I'm extremely polite to everyone behind a counter. If you are hoping for a positive post office experience, avoid Lagrange at all costs. They clearly get all their employees from the Island of Misfit Postal Employees.

This is by far the worst ran post office.They don't respect the posted hours, scanner is never…read moreworking and employees are super rude

This is my favorite post office, Tiffany & David are the best & have gone over & beyond since I…read morebegan mailing my packages from here in 2020. I sell & ship rare plants & they've always gotten to their destination when I mail from this post office. I've had issues at other locations but this one has consistently followed through & been super nice. I'll always come here & am grateful for them!

I'd like to update my already five star review with another five star review pointing out that…read moreSheldon is the most helpful customer service rep. He works the front window and he is efficient and so pleasant. I felt like I made a friend.

I wish I could give them zero or even a HALF a star. I have lived here in Lyons previously for 7…read moreyears... Moved back 3 years ago... In the last month my packages have started to go MIA (even WITH tracking/insurance on them!) OR they leave them outside ripped open, in the rain when my porch door has a sign that says LEAVE ALL PACKAGES INSIDE ON THE PORCH how hard is it to follow a SIMPLE directive and NOT tear open or steal package???!!!!!

Really, don't feel obligated to be kind, courteous, or respectful. Don't bother to have a helpful…read moreattitude or to not try making me feel like an idiot. At least it was quick and painful rather than slow and painful.

Horrible customer service by Brianna... horrible attitude... DO NOT COME TO THIS PLACE... There's…read morewas no management around to help... you can tell she's underpaid by her ratchet and disrespectecfull attitude, very simple don't show up to work if it's too much for you.

Nice team. Very efficient and friendly. Great up front saved parking for quick drop off.read more

Slow service and about twice the price of UPS online. This store isn't actually UPS. This are…read moreindependent business that has licensed the use of the UPS name. There's a substantial "middle man" markup on all aspects of using them compared to using UPS directly or an online shipper with much lower prices.

We came here on Saturday just before the rush…read more Great customer service from Jenny ? I can't remember her name. But she was cheerful and helpful.

We dropped by here to drop off a quick amazon return. Upon arrival, we had to Wait outside in a…read moreline because they only allowed so many people in the store at one time. It is great to see these social distancing practices especially moving the lines outside! Once we got inside we were nicely greeted and they had many representatives available for help. One of the representatives went out of her way to make conversation and made a good suggestion on a new dog harness (I was returning one that was in effective.) The store was clean and we really like this location!

Really great service and will definitely come back I was in and out in a jiffy thank you so much…read moreYvonne manning

My favorite place for all my shipping needs. Wonderful service. Nice people. Notary too.read more

SO sorry to see that it has closed. THE nicest owner. Wishing you all the best, Ron…read more Betty

This place has been under my nose forever! It wasn't until recently that I came across it. I hate…read moremaking trips to the post office because it's not always convenient and I don't like to deal with the lines. At Pack Wrap and Send, there is rarely a line, you get top notch customer service and they can literally do anything the post office can do. I have bought postage stamps here, sent out mail that must be certified, sent my husbands wallet to him overnight. Like I said, they can do it all! They also have almost any kind of packing/office supply item you may need to send your parcel or letter out, which adds to the convenience. What a gem Pack Wrap and Send is!