SO sorry to see that it has closed. THE nicest owner. Wishing you all the best, Ron. Betty read more

This place has been under my nose forever! It wasn't until recently that I came across it. I hate making trips to the post office because it's not always convenient and I don't like to deal with the lines. At Pack Wrap and Send, there is rarely a line, you get top notch customer service and they can literally do anything the post office can do. I have bought postage stamps here, sent out mail that must be certified, sent my husbands wallet to him overnight. Like I said, they can do it all! They also have almost any kind of packing/office supply item you may need to send your parcel or letter out, which adds to the convenience. What a gem Pack Wrap and Send is! read more

This store is the ultimate in Customer Service. No matter what time of year, even in craziness of the last few weeks, the entire staff is always friendly, efficient, welcoming. This service has been that ways since they opened. They also have a nice selection of cards, supplies. read more

I have been using Pack, Wrap, and Send for my shipping needs for years. They are friendly and reliable. Their system stores addresses, which is wonderful around the holidays when you're shipping packages around the country. read more

So glad they are in my neighborhood. The staff always helps me find the most economical yet speedy delivery times. Most of all - always greeted with a smile and professional service. read more

I agree with Sleepless S. I do not recall the last time I experienced such awful customer service as at this Pack Wrap & Send. The owner of this organization advertises that he takes FedEx and UPS shipments, but there is a big asterisk. This Pack Wrap & Send does not provide a receipt for a prepaid FedEx or UPS shipment. When I (tried) to drop off a prepaid FedEx package, I was told he could not provide a receipt. I asked why not, and he said I need to contact FedEx. I indicated that since he could not supply a receipt, then I would not use his service again. I left my package for him on his counter. As I was walking out, he ran to give my package back, and said, "then take it, I don't want it." His rude comment reinforced my decision to NEVER enter his establishment again. I brought my package to Walgreens next door, got my receipt for the package and was done in 5 minutes. Beware of the nasty owner of this Pack Wrap & Send. read more

Because of the way in which my daughter and I were treated recently by this store's owner, I am writing my first yelp NEGATIVE review. We are both returning customers, and I have been a customer since this store was opened years ago. He was beyond rude to us, speaking across the store in aloud voice at one point, admonishing us for our initial choice in packaging. No helpful suggestion was offered and , in addition, he refused to provide a receipt for the return of a Christmas present to the vendor. He doesn't do that , he let us know. I will be driving to a neighboring suburb to do my shipping . I would object to an adversary speaking to either me or my daughter in that way, let alone PAY for the privilege. CUSTOMERS BEWARE!!! read more

I use this local business as often as possible to ship my packages. It is good to support an independent business that provides its customers with good service and many options when needing to ship something. I always find the owner and staff to be pleasant and helpful, especially when it comes to determining the most cost effective method to send a package. Also, every paid shipment I send through this business helps ensure they are there when I need to do a quick drop off of a prepaid return like Zapppo's. read more

The owner of this shop is so consistently nasty and surly that I will not ever go in again. I am tired of going in feeling pleasant and smiley, and coming out with my heart pounding. This particularly happens with exchanges that do not mean money comes to him, for example sending a pre paid package back to a spot like Amazon, Zappos etc. I guess he does not realize that though a person is NOW not earning him money, they likely have come in many other times for exchanges that earn him money. I've had enough. read more

I will admit that the first time I contacted Pack Wrap & Send to inquire about a color copying project, I was startled by the cost, which seemed steep. That said, I have been so very impressed by their work, and I honestly don't think I've encountered such friendly, helpful customer service. I feel very good about supporting this small business, and encourage my neighbors to seek them out for printing and shipping services as well. read more

Pack, Wrap, and Send is extremely reliable. The owner is very helpful, friendly, and trustworthy. He always gives me tips on the least expensive way to send my packages. I have never had any complaints from my friends and relatives who are receiving the packages. It's worth a drive from the city. Hassle-free confidence in this business! read more

Excellent service. They know how to get it there! I like the fact that they store prior delivery addresses to make it easy to send the next time. read more

I've frequented this place for years. I've never particularly loved the owner's attitude, but it's very convenient to my house, and I do quite a bit of shipping. I've also used them frequently for copies. When I walk in, I'm always happy to see the woman who works there, or the owner's son...I've always preferred not to deal with the owner. However, I will try my best not to go back in the store again. Several times lately I've tried to get UPS envelopes to take home so that I can get them ready for shipping...and he refuses to give them to me. Tells me I have to bring in everything I want to mail, and then he'll give me the envelopes? Yesterday, my husband went in and was told the same thing. What really perturbed me though was the fact that when I did return with the items I needed to ship (in envelopes I had gotten from the UPS store in LaGrange) and asked him about it, he blatantly lied and told me that I had never asked for envelopes before, and that nobody had asked earlier that day...even though I had waited out front when my husband went in and asked...and his attitude was extremely surly. Anyway, I highly recommend the UPS store in LaGrange. All of the employees are very friendly, and they will give me all of the UPS envelopes I want! And it's only a mile away. I really like to support local businesses, but not when their customer service is below par. read more

I went in there today to drop off an Amazon return since I was shopping at Mariano's and this place is in Garden Market. I've lived in Western Springs for over 20+ years and have gone to this place off and on since going to high school at LT. Every single time I go in there the owner has been snippy and/or condescending and today was no exception. Normally you place pre-paid boxes on the table. I know this because last time I tried to give it to him at the register I was severely reprimanded and ordered to place my package there. I was also told I would not be getting a receipt for the package even I didn't even ask or think about asking for a receipt. So today I walked in with my head down in shame because I was just dropping off a package and not having it all "pack, wrap, and sent" by him. I started to approach the sacred drop off table and while he was chit chatting with another customer he yells to me, SIR, SIR!!! Give me that package! Now getting yelled at is to be expected here, what I didn't expect was for him to start complaining to the customer about how all "these" people come in all day just to drop off pre-paid packages. I have news for you, Mr. Owner, your shop is listed on the UPS and FedEx websites as an official drop off location. Take yourself off as a designated drop off location and/or get into a new business if you don't like people dropping off pre-paid packages! You can't treat your customers like garbage sir. Next time I will just find a UPS drop off box or drive to the UPS store in LaGrange or FedEx in Countryside instead. read more