UPDATE 3: Greystar sold the apt to Equity Residential. If you thought Greystar was a shitty…read morecompany, Equity somehow manages to top them. They have fired the cleaning lady, so now there is shit, garbage, and stink everywhere. They also managed to fuck up the package system, so no one can get their packages anymore.
UPDATE 2: Downgrading my rating from a 2 to a 1 for endangering the lives of residents and attempting illegal entrance of units. There was a gas leak, and K2LA claimed it was normal to smell gas. GAS SMELL IS NEVER NORMAL. I had to call SoCalGas for emergency repair. Also, management attempted to enter enter all units "to inspect" which is ILLEGAL.
UPDATE: Downgrading my rating from 3 to 2 for continued problems, including being sent to COLLECTIONS for K2LA failing to pay for their own accounts.
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Pros:
- New units, but on the small side compared to other apartment buildings in the area
- Nest thermostat lets me use my phone to control AC remotely, set schedule, etc.
- Each building has its own gym, pool, roof, etc. so each amenity is less crowded
- Pet wash station
- Everything is very clean and well maintained [update: no longer true with Equity]
- Close to the metro if you take the red line
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Cons:
- They FORCE you to have Spectrum/Time Warner cable TV & internet (100mbps). It costs $80/month through K2LA, even though Spectrum actually offers this bundle for $60/month direct to consumers. Also, the internet is not actually 100mbps. It hovers around 50-60mbps. The Ubee modem they provide you is a piece of shit. It randomly drops the internet speed to 5mbps for no reason, and the wifi fails frequently. Good thing I had a modem and router from my previous apartment, which gave me a stable connection.
- I was sent to COLLECTIONS for debt on a Time Warner account that K2LA owns. I got calls from debt collectors harassing me non stop. I had to send a certified letter demanding debt validation, which showed the debt owner as K2LA! Isn't that a great move-in present? DEBT COLLECTORS! YAY!
- More HIDDEN FEES. Ok, so on top of rent, you need to pay extra for parking, cable/internet (required), gas, water, sewage, trash, electricity. Oh, and guess what they are still trying to charge you an extra fee for "rent administrative service." You need a fee just to be able to collect rent? Oh, and this is not in the lease, so it's illegal!
- Packages "failed" to be delivered for some reason. Possibly because...
- Although there is 24 hour "courtesy patrol," the guard is not guaranteed to be inside your building. This leads to situations where there is no employee in the building, so the delivery man may give up on delivering your packages. I once came back and saw the UPS man sitting on the floor outside trying to call someone to open the door!
- There's no online system for maintenance request. This is really weird for a "modern" apartment. Every apartment I've lived in has a centralized website/app to submit maintenance issues.
- No emails for packages received by the office. If a package is too big for the package lockers, the office takes them, but you don't get an email.
- NO SIGNAL FOR AT&T. Be warned, if you have AT&T, you will have NO CELL SERVICE.
- Nasty smells come through the HVAC system. It seems like the apartments share HVAC, so if someone is smoking or cooking up fish, the strong smoke and fish smell starts blowing in your apartment...
- Shoddy workmanship. BTW I'm the first resident in this unit. The cabinets and drawers aren't straight and stick out at weird angles. The poles in the closet are bent and slanted. The floors aren't level. There were already scratches, dents, bumps, etc., even though I'm the first resident.
- Terrible garage door. First of all, it's a clicker, not a sensor. You will sit in your car furiously clicking your garage opener until it finally starts moving at a snails pace.
- No mirrors in the garage to help see around the corners. This means people come speeding down at you causing everyone to slam their breaks. VERY dangerous
- You can't have stuff on your balcony. Apparently, this company sends people around the building to check to make sure your balcony is clear. You can't have things like bamboo screens covering the railing, anything decorative, coolers, etc. There is NO fire hazard or danger in having these products on the balcony. Keep in mind these apartments are smaller than average for this area and price range. The balconies are 7x7ft. If you don't want people to use their balconies, maybe you should have used that 50 sqft for the actual ROOM instead of the balcony? You'd think instead of wasting money on employees checking for these frivolous things, they could fix the other problems.