Dr Gentile has a big problem in his hands and believe me I am in the medical field and deal with patients all the time. The lack of organization and customer service is evident the moment you deal with his front desk staff. It is unfortunate because Dr Gentile is professional and competent. Dr please take care of your business and let the people that you currently employ there, go!!!, unless you are willing to loose your practice. I was a second time customer and I try to give your office a second chance and the royally blow it. Not only I am willing to return I am discouraging people to go there. In summary, the ladies that are attending the store are not capable to give basic information, suggestions or advices on the lenses and products. The desk looks like a complete mess and they spend most of their time looking for the charts or documents needed. read more

Dr. Gentile and his staff run a first-class operation. I've been a patient for about 8 years and have always appreciated his professionalism and all around friendly disposition. His team is knowledgeable and kind and are great with helping run through all the insurance and optical-related matters. read more

I had a really good experience - very easy setting up an appointment - I had to wait a little while for my appointment but Dr. Gentile was very through and personable. Answered all my questions and gave me some very objective advice. I would recommend this doctor and staff - they are very service oriented! read more

Dr. Tayman is nice and helpful, but his assistant is really a trouble. As i tried to get a pair of glasses, she made quite a lot of mistake and denied all her mistake. The service is totally messed up by this lady. read more

I'm very unhappy with the service here. During my visit the staff was disorganized, not on time, misplaced personal information and with the combination of all that I ended up leaving an hour and a half later without even getting my eye appointment done. In addition to this I wouldn't say it was very friendly service either. I'm definitely not coming back. read more

Dr. Tayman is a nice gentleman and educated in terms of his profession but the office staff lacks organization and any sense of urgency in following up with their clients. I wasted a lot of time with going back and forth to check on my eye glasses that had to be sent back to the lab 4 times. I understand each lab return wasn't always the fault of Dr. Tayman's staff but the manner in which the staff handled was completely unprofessional. I would not recommend doing business with La Jolla Eye Care. read more

i had a similar experience with heather w. it took awhile for them to get in contact with my insurance company, maybe a month or so, before i could schedule an appointment. i needed a checkup for a new prescription for both contacts and glasses, and so i told them up front. they did both checkups in the same sitting, and then charged me for each checkup individually. insurance only covers one, so i ended up paying the other $100+ checkup in full. logically, i guess this makes sense, but i called a bunch of other optometrists around the area and asked if they would charge me the same way for the same service, and they all told me they would have only charged me once. i confronted la jolla eye care about this, and they responded with, "well that's just how we do it here." Sure. Keep it up if its working so well for you. I'm not telling any of my friends to come to your place. i didn't purchase my contacts through them because i had a hunch they might somehow charge me twice for that too. but i still haven't purchased new contacts or glasses, even 2 months after the checkup because i'm still trying to recuperate from their surprising checkup costs. to be fair, i gave them another star because they were relatively polite and the dr. tayman was friendly enough. but as heather mentioned, i did wait a bit before being called in. i don't know why i'd ever go back. better to go to costco to get the same kind of service for a much cheaper price- faster too! read more

During my appt., the optometrist left me 3 times to sees 3 other patients scheduled for the same time in stages in a tiny 2 room office. At one point, I had to share a tiny sink area with another patient to put in/take out contacts. This is in the same big room as the waiting area. Maybe it's this way in third world countries but La Jolla? Clearly they are trying to maximize their billings to vision insurance. Also I was told that my insurance didn't pay for exams when I found out later that they do once a year, and I was made to pay out of pocket over $100 myself. Worst of all because of his squeezing so many patients in and going back and forth with them, I think he got confused about my prescription since the contacts he fitted me for didn't work right after three days! read more

Dr. Tayman is great. However, the front desk people and billing department are a total nightmare. This is a very badly managed business.

This office has problems, as you can see from the other reviews. Don't go here. I got bawled and barked at by Dr. Gentile, apparently, as he told me I couldn't wait another 10 minutes while he's had a full schedule all day. That's my problem? I'd already been waiting 45 minutes and he'd even taken the guy who came in after me. Then he snapped at me and said "Do you want to get your contacts or not?" Suck it up Dr. Gentile and stuff your pie hole, better yet, I'm sure there are other cohort schmucks who are begging at the chance. Don't be a pansy and inflamed about your lack of time management. Think before you speak next time. I'm going elsewhere. You are easily replaceable. read more

Dr.Gentile is thorough and patient. I feel he is one of the best doctors I've ever trusted my eye care to!!! I'd highly recommend him.

I've been seeing Dr. Gentile for several years and he is always on-time and still manages to take the time to explain everything. The desk ladies are friendly and were super helpful in finding frames for my (apparently) small face. I get many compliments on my glasses thanks to them! read more

The office staff is great, the Doctor was informative and thorough and I and my husband were both taken back for our eye exams quickly. The girl that helped me pick out my glasses is amazing- she really has an eye for what will work for you- and will take the time to make sure you have what you want. The prices are average. We laughed and joked a lot. It was a fun experience. The only complaint I have is my glasses were supposed to be in on a Wednesday, but didn't arrive until the following Tuesday. Not a big deal since it was still well within the original given time frame of two-four weeks. Also, this isn't their fault, it's the fault of the company they get the glasses from. I and my entire family will be back for sure! read more

Dr. Tayman is very knowledgeable, patient and thorough. He worked hard to solve my issue. I thoroughly recommend him.

I came in as a new patient for a regular eye exam. Dr. Tayman really took his time and gave me a thorough eye exam and showed me some things about my eyes that are pretty interesting. I think this will be my eye doctor for a long time! read more

similar to heather, i ordered contacts because it is one of the closest provider within the network. for $35/box of oasis, i expected equal service i can get from lenscrafter (which charges the same for the contact). the person helping me told me they do not have my prescription and told me reordering will takes about 3-5 days to get my contacts and will call when my order arrived. i waited for 3 weeks before i visited the office again. the receptionist said my order hasn't arrived but somehow when she check the inventory (upon request) she found the contacts i needed... i do not know what happen in the office within these 3 weeks but i am just glad i get to wear new contacts. to be fair, dr. tayman was very friendly and greeted me during my brief visit to the office. read more

I saw Dr. Tayman of La Jolla Eye Care for the first time yesterday. The staff is very friendly and helpful and Dr. Tayman was kind and patient. He offered a variety of contact lense options and answered all of my questions with a smile. read more

I have been a patient of Dr. Taymans for several years. Everytime I see Dr. Tayman we share a great conversation about the surf, beach, and places he has traveled. He spends the time to fit my contacts so they are comfortable and i can see perfectly. I would highly recommend La Jolla Eye care. The office has been completely rebuilt, and has a great selection of glasses. read more

I have been here twice, and I have never had a problem here. I really like Dr. Tayman, he is fun and spent a lot of time helping me.

After purchasing three different eyeglass repair kits and still being unable to find the correct size of screw for my boyfriend's Spy sunglasses, I made a desperation call to this office at 5:50pm today (Friday) to see if they do minor repairs. The woman answering the phone acknowledged that they could find a replacement screw for the sunglasses, and when I asked what their hours were she explained that they close at 6:00pm. I live right across the street and asked if I could run to their office immediately and she said that would be fine. I got there with only minutes to spare, but the office manager was very courteous and helpful, and replaced the screw, tightened the other and cleaned the glasses for no charge. I don't have any experience with this office beyond this one interaction (yet), but the customer service alone was enough to bring me in to try them out for my next pair of prescription glasses! read more

Best eye care place I have been to. I used to go to the campus student health, but when they couldn't fit me in to their schedule (and I was leaving for abroad) La Jolla Eye Care fit me in even though they were extremely busy. I have been there twice now, and will not go anywhere else. This is one of the few places I feel where the doctors will spend as much time as you want answering your questions and does not rush the appointment and help you understand everything that is going on. The ladies at the front office are extremely kind, and were so helpful when I was picking out sun glasses. I would recommend this place to anyone!!! read more

I've been seeing Dr. Gentile for more than 10 years and am very happy with his office and staff. Everyone is very friendly. Dr. Gentile does an excellent job of explaining the eye exams and tests and answering my questions. read more