Fraud Complaint Against La Mesa RV Location: 7430 Copley Park Pl, San Diego, CA 92111 Date of Incident: January/February 2025 Filed: February 21, 2025 I am submitting this complaint to report fraudulent practices by La Mesa RV in San Diego, CA, during the purchase of my first RV. While parts of my experience were positive, the subsequent actions of the dealership's staff were deceptive and unethical, resulting in unauthorized charges and misleading financial terms. Initially, my experience with Erik, a sales representative, was excellent. Within an hour, he guided me to an RV that suited my needs as a first-time buyer, and I felt confident it was the right choice. The agreed purchase price was $89,995, and I provided a $1,000 deposit. However, this is where the issues began. The finance manager, Leo, processed my deposit and, without my knowledge or consent, added a $2,850 sealant detail to the purchase agreement. I never agreed to this charge and would not have, as two of my closest friends own RV detailing businesses, making this an unnecessary and exorbitant expense. When I received my initial financing offer, I was quoted a 9% interest rate with a monthly payment of $765, based on my 720 credit score and 25% down payment. Three days later, Tyler, another representative, contacted me to inform me the rate had increased to 12%. When I challenged this as unreasonable, he lowered it to 11%.Though skeptical, I reluctantly agreed, intending to refinance within a year. On February 1, 2025, I arrived to sign the loan documents, only to discover the purchase price had inexplicably increased beyond the agreed $89,995. The paperwork provided no clear explanation--no breakdown for taxes, registration, or title fees was listed. Upon closer review, I confirmed that the additional $2,850 sealant detail had been embedded in the total, a charge I had neither requested nor approved. Financing this amount at 11% interest over 240 months is absurd and something no reasonable consumer would agree to. I retained all loan documents, which my attorney has reviewed and deemed clear evidence of fraud, giving me strong grounds for a lawsuit. Additionally, a cursory glance at La Mesa RV's BBB and Yelp reviews reveals a pattern of similar complaints, suggesting this dealership has a history of deceptive practices. Seeking resolution, I met with Regional Manager Sam Gammo to present the fraudulent documents and discuss the overcharges. His response was dismissive and unprofessional--he refused to review the paperwork, explain the discrepancies, or engage in any meaningful dialogue. Instead, he stated, "You signed it, so tough luck," before abruptly leaving the room. This was the worst customer service I have ever encountered. It is shocking that a company with 50 years in business continues to engage in such blatant and fraudulent practices without accountability. Their poor reputation, evidenced by countless negative reviews, seems irrelevant to them, likely because they prioritize short-term profits over integrity. I urge the appropriate authorities to investigate La Mesa RV and put an end to their predatory behavior. I am prepared to pursue legal action and provide all relevant documentation to support this claim. read more

Friends recently purchased a large Tiffin motorhome, they plan to sell their home and will motor coach it full time. I have seen their coach and was impressed. We have saved up, and have been considering doing the same thing part of the year, as we currently have two homes, and enjoy seasonal relocation. Went to La Mesa as they said there was a big selection, so was excited to look. A salesperson was sitting on his golf cart when I drove in, and I wrapped up a call inside my vehicle, using bluetooth, while he drove up and sat and looked at me. When I got out he asked what I wanted in such a tone, you would have thought he was a security guard and I was on their property at 2AM. Since this was about 2 PM, I thought his actions were a little strange, but told him I wanted to look at motor homes, both A and C Class. He told me to hop on his golf cart, and I told him I would prefer to walk. I learned that was not an option, as they have a policy that the salespeople must drive people around. This was not what I envisioned, as at least the motorhomes I had driven by on the way in were so close together one could only drive a golf cart in front or behind them. Again, I asked if I could walk around the motor homes to see which ones may be of interest, this time his reply was, no was many are sold. I decided that I didn't need to look at motorhomes there after all and drove out, parked, and google other locations. It is nice when salespeople ask questions, and if they must supervise, remain attentive, but give a little space, and a little respect. The salesperson, likely in his 70's made me feel like he thought I was a klepto or something. I drive a nice Mercedes SUV, and middle aged. If I needed to show my bank balance to look at motorhomes, I would have been less insulted then thinking I needed this sales person to escort me around like a prisoner. And for God's sakes, even though it is outside, I believe in covid. If you're going to get in my face wear a mask. A salesperson, with tact can make for a strong bond at such a place. An impression of a inept, out of line salesperson, can alienate someone. If indeed the dealership's policy is to not allow people to browse, at least the outside of their inventory with some space, they should enforce it for everyone. I saw other people walking around, in and out, as I drove away slowly, and sad. Those people were not on golf carts and didn't have an immediate ball and chain. If there was zero star rating, this experience earned it. I wouldn't recommend you put this place on your list, you may end up with the same pushy guy that I had. Good luck people... read more

We recently purchased a 2013 Fleetwood Bounder from La Mesa in Phoenix. My first contact was with a salesman at one of their shows at the Cardinals Stadium. Even though we didn't make a purchase that day the salesman made such an impression on both my wife and I that we both agreed that if we were to purchase an R.V it would be from him. Jeff Ridgeway. He was extremely knowledgeable on their products and took the time to get to know us so he could help us find a coach that specifically met our needs. He didn't try to put us into a unit that cost more to boost his commission but rather he listened to us and our needs to make sure that we in the right unit. His commitment to us as customers went far beyond that of what we had experienced at other R.V dealers. Jeff walked us through the entire process and all the while checking to ensure that we were not only happy with our decision but comfortable while the very long process of financing took place. Jeff took the time to introduce us to the other people involved in the remainder of the closing process. We were introduced to Mark Greene that handled the financing end of our purchase. I thought that Jeff Ridgeway had been a true professional and from prior experience I was sure that Mark Greene would be the end of the dedicated sales staff at La Mesa but I was wrong. Again I found a highly skilled professional that showed us that old style manners and trust was not dead in the fast paced world of business. Mark worked with us and kept us informed through the entire ordeal that can come with making large purchases. Because of the time of year and other things going on with the closing of our home. I knew that we going to have to make a down payment but because of the holidays our closing kept being pushed back. It finally reached a point where I felt that it was asking to much of Mark to continue waiting but he reached his hand out and said if you really want to go through with this we will shake on it and when the house closes bring in the deposit. We shook hands and three days later my house closed and the R.V purchase was completed. It is men like this that have restored my faith in the modern businesses, when they consider a persons word and a hand shake as a deal. It was the integrity of these two professionals that lets me recommend La Mesa. read more

I can't find a listing for LaMesa's RV Sales in Florida, so I am assuming this is their main location to post reviews. If not, I'm sure I'll hear about it. I went to their Florida store in Fort Myers and got the same run around the other reviewer got. It must be corporate policy. I went to a "off lot" event that was billed as an RV show. I saw a few RVs before meeting "dave" the salesman. I told "dave" that we were cash buyers and had an all inclusive budget of $65,000. That means $65K after all fees and taxes. He shows us a few in the $54k price point, but then says, let me show you a nice one. We go and see a Monaco that "dave" says is priced at $69,900. I tell "dave" point blank that it is out of our budget. "Dave" reassures me he can "make it work". I look around and I tell "dave" that this RV is a lot nicer and newer than what we have seen. I ask if he is sure it can be bought under our $65K total "all-in" "walk away" budget of $65K. "dave" again assures me it will work. "dave" further tells me that the RV comes with a 15-day warranty that will "fix anything you find in the first 15 days". We go for a test ride and it is great. We love the Rv and are excited it is in our budget. We tell "dave" we will buy it. He gets out his papers and I ask about the dashboard area where it is coming apart. I ask "dave" if it is under warranty. Now "dave" says only "important" mechanical items are covered. I should have known right then. As "dave" fills out the paperwork he says "gee, I'm sorry, I'm confused, this RV is $79,900 and not $69,900." I am floored. "dave" says "I'll see what I can do". 10 minutes later "dave" comes back and brings his manager. The new "All Inclusive" price is $74,500 a whopping $10K more than we were willing to spend. The two of them "dave" and his manager wheedle and moan "you ca finance the small amount, are you sure you want to walk away from this nice RV for such a small amount?" SMALL AMOUNT? $10,000? What planet are you from? The moral of the story is: Lamesa RV uses this tactic at all stores, so don't believe ANYTHING until it is in writing. If their lips are moving, they are lying. read more

OK Everyone if your looking for a RV avoid this place like the plaque. I unfortunately bought a RV from them. BIG MISTAKE. First it was listed on craigslist and I found out it was actually in Arizona, the price was decent so I agreed that I would fly there and drive it home if they reimbursed the flight, no problem there, I got there and as soon as signing was complete the attitude changed immediately because I wouldn't take their astronomically priced warranty. I mean HOSTILE. Started heading home and needed gas after 150 miles of driving and the RV would not take gas unless it was a trickle, nice, a hour to fill up each time. There response, Oh well...bring it to Davis when you GET HOME. Then I find out a month later that I have to now pay California Tax (difference from AZ which is huge )separately even though I was promised they would make sure I didn't have to. I even filled out Registration papers at signing where did they go? LIARS. I call to complain and even sent them the proof of the conversation with there absolutely rude salesman Shawn Huitt, they still tell me, OH well. SO avoid this place like it's your job. They lie, have a attitude like they are doing you a favor, seems to be that way in all their locations since I have dealt with all them on the West coast. After I get the oh well screw you phone call from their customer service manager, I let him know I am a huge fan of leaving feedback online, he gives a sigh and says ok. So these people don't care about you or their image. I should have known when I was getting the huff and puff when I asked questions about the RV in the beginning, they are truly old school Car salesmen and don't care about anything but your money in their pockets, hope this saves someone the nightmare I just went through. Now I get the pleasure of taking them to court because I don't just lay down, see you in court La Mesa! read more

Signed Deal, Switched RV, Repeated Misinformation -- Avoid This Location My experience with LaMesa RV (Mesa location) raises serious concerns about how deals are handled and communicated. I signed paperwork for a specific 2026 Thor Motorcoach Axis, left a $2,000 deposit, and was given a confirmed pickup date. When I showed up, I was told I wasn't scheduled and that financing terms had changed. After pushing back, they reversed course and told me the deal would be honored. Then it got worse. After completing orientation the next day, I discovered they had switched me to a completely different RV--without clearly disclosing it upfront. Different stock number, different vehicle. That is not a minor detail. From there, I was repeatedly told the RV would be ready for pickup: * It was sent to another location for repairs without clear communication * I was told it was ready--twice * I made multiple trips, including after work, only to find out it was not there At this point, it's not miscommunication--it's a breakdown in process and accountability. For a purchase of this size, this level of inconsistency is unacceptable: * Signed agreements not respected at first contact * Vehicle changed without proper transparency * Conflicting and inaccurate information across teams * Multiple wasted trips and hours lost This experience felt unreliable and, at times, misleading. I sent a complaint by email to complaint@lamesarv.com (supposedly email will be read and responded to) and of course I haven't heard anything from them... If you're considering buying here: verify everything in writing, confirm the exact VIN and location before showing up, and do not rely on verbal commitments. I was a returning customer. I will not be returning again. ________________________________________ read more

Dear La Mesa RV, we made lemonade, but not with your help... Purchased a new 2017 Tiffin Phaeton 40AH in January 2017 from La Mesa RV Quartzsite. It took 4 months but we finally now have our coach to where it should have been when we received it. To give credit due, the original sales and finance staff were professional. However, the delivery/service was awful, either intentionally or the result of a chaotic/understaffed environment. The PDI and walk-through were haphazard and incomplete. We were subsequently forced to leave the dealership location prematurely with major defects dismissed as "normal". Inspection of coach several weeks later at a FMCA rally in Chandler, Arizona by Tiffin and La Mesa technical staff mandated coach be returned to the factory for repair of two slide issues and a buckling porcelain tile floor.. Round trip of 5,000 miles Lodi, California to Red Bay, Alabama for repair was covered out-of-pocket by us. La Mesa RV customer relations denied reimbursement for expenses despite acknowledging that they should "make it right". The Phaeton is a wonderful coach. We are now "happy campers". However, if I had to do it again I would buy the coach and take delivery from a dealership that is close to the Tiffin factory in Red Bay, Alabama. The advantages would be lower cost, proximity to the factory during the initial discovery period and presumably a more ethical dealership. If so inclined one can also observe the coach being built on the assembly line. Based on our experience with pre-delivery inspection and repair we will not be using any La Mesa RV facility for service. read more

We're from western Canada and finally made it out to the Las Vegas area where we could find finally dump our "winter antifreeze" and have water in our coach. However, we had a myriad of problems that we needed to have serviced. When we phoned we found there was nearly a two week waiting list. Undaunted we went to the Mesa shop, camped on their doorstep overnight and next morning we sent in my petite wife who managed a tear in her voice pleading for help. Big Bill from the Service department came out and boomed "Little lady, let's have a look" Within minutes he ascertained that the leak streaming down our exterior was really a disconnected fridge water line that led to a non-functioning ice-maker, then advised us that a malfunctioning electronic stove lighter could be installed by ourselves if we purchased a new part (saving us at least $100 precious US dollars (we were paying $1.46 Canadian for ONE US dollar). Finally a troublesome tow-car hitch had to be replaced, necessitating an over-night stay on their lot with complimentary 50 Amp electricity, while the offending part was shipped from California for next day installation. Add to this excellent service (bear in mind no wait while an endless stream other RV units descended on this facility ) the fact that complimentary lunch was given without charge. We'll gladly attest to the A-1 character of LaMesa to anyone read more

I guess I was lucky at the Mesa Az location. I really thought things when very smoothly. I bought a used motorhome and traded a 5th wheel in. Being that I have bought 4 motor homes before I already knew a lot. First of all you have to take the sales people in stride. They make there living selling and they can be pushy. If that bothers you just leave. I read one review and they kept saying they wanted to leave and I have felt that way and I have done just that, I left. No one was holding me. When I took delivery I was surprised at how well every thing went considering how busy they were. My longest wait was to check in because they were backed up to the street. Once I got in it went smoothly. When I went to leave the drivers power seat would not work. I flagged down a guy on a cart and he had my rep. there within 10 minutes. He could not fix it so he had a service man there in a matter of minutes and he found the problem. I ask the service man how to get out of there and he lead me all the way to the street. So I have no complaints other than they did not have the free lunch area open. Maybe I should knock this down to 1 star because of that. lol. By the way I bought the motorhome off the internet and when I went to look at it I hit the jackpot. This thing was way better equipped than I thought. Real happy about that. read more

Great experience. We went to the Mesa store just to look around not even sure if we wanted to get into RVing again. Deacon Carey came out to great us (110 outside) and showed us around, listened to what we had to say, is very knowledgeable and made some recommendations. Over the course of the next several weeks Deacon spent a lot of time with us, or searching for what we were looking for, and never once pushing us to make a deal. We found a 2012 class A that really interested us but we still weren't ready and Deacon respected that. After a bit we wound up taking that class A for a test drive and were able to make a deal that we were comfortable with. We were introduced to Jerad who would be the service manager that would take care of our coach and be our point of contact as the coach was prepared for delivery. Then off to finance where Angel Romera took care of the financing side and explained all the options we had. There are many decisions to be made at this point and Angel was very knowledgeable and really helped us at this stage. Jerad kept us posted on the progress of the PDI and set up the delivery date. When we went to pick up the coach it was immaculate. We highly recommend La Mesa and suggest you get in touch with Deacon because he will take care of you from start to finish and will treat you with respect! read more

We just purchased a motorhome from La Mesa RV in Mesa and had a very positive experience. We were greeted by a salesman who took us around the lot showing us motorhomes within our price range we had given him. We did not feel pressured at all. We left to think things over and returned with more questions and to see a particular coach again. Rob Pine was our salesman and did a great job in answering any questions we had. Don Pickering then came out to the coach and put a fantastic deal together for us. We signed papers with Sarah Bradley and once again had a very pleasant experience working with her. We were contacted by Craig Chance, our service advisor, to set up a walk thru and delivery date. This process went very smoothly. I just can't say enough positive things about our entire experience with La Mesa RV. Craig Chance followed our progress through and went the extra mile for us. Roman, our service tech, was fantastic. He was right there to fix our short list of repairs and was very efficient and friendly. We would not hesitate to purchase from them again or send our friends and family to La Mesa RV for a very professional and friendly RV transaction. Thank you La Mesa RV for our wonderful motorhome! read more

Do not buy from these people. We purchased a 2022 Fleetwood Bounder RV 5/2022, took it out two times and the second time it flooded from the cheap part connecting the tube on the back of the toilet. The insurance warranty was garbage as they wanted it to be towed to fix it when we got to the RV park in Newport Beach when all we needed was a tech to come out to fix it. We had to pay a tech out of our own pocket to deal with it as we would of had no place to stay. The warranty was crap. The cabinets buckled with water damage etc. This was in July 2022. They got us in to their repair 8/9/22 as they were booked, Parts didn't come til Oct 2022, when they realized our catalytic converter was stolen on their repair lot, they were uncooperative in making it a priority to replace. Had to hire a lemon law attorney 1/23 to deal with them, they stopped work. They didn't care that we have been paying $1,500 a month on paying for it and another $250 a month on insurance now for over a year, being that its 10/18/23 and our attorney is still dealing with them. We had to cancel our camping trips we paid for and its been a huge mess. Zero consideration for us the customer from the dealer and the manufacturer. read more

We just purchased our 2nd 5th wheel from La Mesa RV this week. John Watters is exceptional in sales and is extremely knowledgeable about his product. He spent two days helping us out with questions and information about the Winnebago Minnie Plus. To say the least my husband and I were impressed. The 5th wheel we traded had been our retirement dream but came with issues that were beyond frustration. Knowing that both John Watters and our Service Advisor Chris Ackermann, who is extremely responsive, knowledgeable and helpful made this experience less stressful. Chris is patient and made sure we were taken care of as allowing us to take out belongings out of the rig and making sure we had what we needed. I do not know the names of the service techs who were on the lot yesterday but so many of them offered us water and made sure the coach was plugged into electric and the air conditioner was on. A few of the techs came and checked on us as it was 108 degrees making sure all was well. My husband and I really appreciated the consideration and helpfulness. Thanks you for how you value your customers. It does make a difference. Cyndi and Peter Nielsen read more