I am writing this review almost a year after my child's disenrollment because I wanted time to process what happened and ensure I was sharing this experience thoughtfully. During that time, my family genuinely loved and appreciated the teachers and staff. We intentionally built positive relationships with staff and regularly showed our appreciation through small gifts. My 17-month-old child was disenrolled effective immediately following a disagreement between Ashlee and me regarding paperwork that I was told needed to be returned the following day. After 14 months of enrollment, I was informed that the center did not have paperwork on file, including documents containing my child's medical history, emergency procedures, and other important information. I expressed confusion and frustration because this was the first time we had ever been told anything was missing. I was then informed that if the paperwork was not returned the following day, my child would not be allowed to attend. As a parent, I found this concerning because the missing paperwork was not something we had knowingly withheld, nor had we previously been informed that it was missing. When I questioned the situation and expressed my concerns, Ashlee responded by saying, "Maybe we're not the right fit for you. I can go grab your kid's things and we can disenroll right now." My husband and I looked at each other in complete disbelief. I told her I felt that response was excessive and respectfully asked if I could wait to speak with Megan or Christina as they had historically been the individuals we were directed to when questions arose. Ashlee told me that the decision was final because she was also in charge. The conversation continued for approximately 30 minutes. I repeatedly tried to understand the rationale behind the decision. I even apologized if I had offended her by referencing Megan and Christina as the individuals in charge. I explained that my understanding came from prior interactions in which Ashlee herself had deferred questions to them when she was uncertain. I also sat down & began completing the paperwork. Despite my efforts to resolve the situation, I was repeatedly told the decision was final. During the conversation, Ashlee stepped away several times to make phone calls & also referenced a prior misunderstanding I had with Megan regarding medication, claiming that I had previously been "warned." This characterization was surprising to me because Megan had never approached me in a manner that suggested I was being reprimanded or warned. Every interaction I had with Megan was respectful, and understanding. The same was true of my interactions with Christina. It is also important to note that I was 8 months pregnant at the time, and this occurred around 6:00 PM on a Monday. Most daycare centers in the area were already closed for tours, yet I was suddenly being told my child no longer had childcare because I questioned a situation involving missing paperwork. What made the situation especially upsetting was that Ashlee stated she had been having a hard day. To this day, it is difficult not to feel that an uneqquiped lead had an emotional reaction and played a role in a permanent decision that significantly impacted my family. The following day, I spoke with Christina and confidently asked that they review the security footage because I knew I had never yelled at Ashlee, despite being told that was reported to management. While frantically touring new childcare centers and taking unexpected PTO that I had hoped to save for my upcoming maternity leave. Christina did call me back after watching the surveillance footage & she didn't see my yell at Ashlee either (no audio just visual clips) but understandably like any professional company, they had to go through with the decision. It would look very poorly on them to backtrack/ not support a teammate. At that point, I informed Christina that even if my child had been welcomed back, I would not have returned. The trust had been broken, both by the immediate disenrollment and by the allegation that I had yelled when I had not. Fortunately, all four childcare centers I toured with all the same perks as this center, accepted my child. Three were prepared to enroll us for the very next day. Several administrators I spoke with expressed concerns with how poorly the situation had been handled. Today, both of my children are thriving at their current daycare. However, I feel compelled to share this experience so that other parents can make informed decisions. My recommendation is that any communication, questions, or concerns be directed to Megan or Christina ONLY. Lastly, I was informed that I would receive a follow-up call from corporate customer service regarding the treatment my family experienced and the circumstances surrounding the disenrollment. Despite being told there would be further investigation, I never received that call. This whole experience was extremely traumatic. read more

We couldn't have asked for a better experience in any of the classroom's our son was in. More specifically, we want to thank Ms. Jennifer and Ms. Ashlee for taking such great care of him as an infant. As any parent that has put a child, especially an infant, into a school knows, it's hard handing that child over and it takes a lot of trust. Both of you provided just that in how you took care of him and constantly communicated with us. We could see how much you cared for him and the other babies. We also want to thank Ms. Miranda and Ms. Kat for the care they show to all the kiddos in their classroom's and for giving our son a great experience. Each day, he is excited to go to school (he literally runs to the door when we ask him if he's ready) and that is because of both of you and how he is treated in the classroom. And lastly, we want to thank Megan and Ms. Christina. It is very apparent to us how passionate you are about the kids that come into La Petite. You both show great care and love, and fiercely protect them. We never saw this kind of care from the precious school he came from, it was all business to them. And while this is a business, you both make it clear that the kids always come first. We can truly see the love and care that the entire facility gives each of the children, so thank you for everything! read more

LaPetite, you are greatly missed. I just wanted to ensure I left a positive note for the staff at this location, especially Ms. Claudia (just an awesome person/very user-friendly). My granddaughter Kayden attended here, I was one happy Nana! I knew what her entire day had entailed. It was wonderful! And she was making great progression. Everyone that works here is phenomenal, we miss you guys. Keep doing all the great things you all do to make leaving a child in someone else's care a comforting feeling ~ Unfortunately, it was bit too pricey for my daughter's budget and she moved her to a daycare center closer to her home and work. :-( read more

We toured many day cares around San Antonio before our son was born last Christmas and this La Petite was by far our favorite. We have felt confident and comfortable leaving our son in their capable hands since day one; the teachers and administrators are warm, kind, patient, and caring, and they greet us by name every day. Furthermore, our 11 month old can't wait to jump into his teachers' arms each day, and the La Petite is clean, organized, and each room is equipped with great books, toys and educational products to engage your child at every age! You should definitely check it out! read more

I have had kids going to this pre-school since the summer of 2007, my last leaving this summer of 2014. Both of my kiddos have had some medical issues and allergies, and the staff here has always bent over backwards to assist. They have taken an important role in raising my children, and I cannot say enough of how much I appreciate them. Claudia, who is now the director, has been there for as long as I have known, as well as several others who always show genuine love for the kids. You cannot go wrong here. read more

It's always hard to leave your baby in the care of anyone that's not you, but the staff at La Petite makes it easier each day. I've had my baby here since she was 3 months old (she's now 17 months) and I can honestly recommend this location of La Petite. All the teachers/staff are friendly, and more importantly, they care about your kid. The principal, Claudia, has a no-nonsense approach which is greatly appreciated if there's ever something you don't agree with or have questions about. The best testament is of course seeing your baby grow happy and learn new things every day. read more

We are happy we chose La Petite on West Bitters Road for our two year old daughter because she is having a wonderful experience in the toddler class! Claudia, the program director, takes time to talk with parents and the children, and she was helpful in setting up a schedule to meet our daughter's needs. She is professional and cares about the families! The teachers and staff are kind and friendly also, and they are always ready to assist with anything. Our daughter is really building on her social skills quickly too, since the teachers are nurturing and provide structure as well. She also comes home happy every day and looks forward to going in the mornings. We couldn't ask for a safer and happier environment for our child. We give the Academy at West Bitters all five stars and are very thankful that this amazing school is near our neighborhood and convenient to get to as well! That's a bonus. read more