Dr. Joe (Little Crown Pediatrics Dentist). As a long, loyal patron of your dentistry,…read moreunfortunately, I must let you go as my son's dentist. I understand customers are a dime a dozen, they come and go. I can say that with dentistries as well. As a person with dental insurance, it is easy to shop around for another dentist for my son. I was a loyal customer for the last 12 years since my son was first able to get dental work done. He is now almost 16. It's probably not a big deal losing 1 customers. I had a bad experience today when I called in to see if I could change my son's appointment. I live in LA, I work in Long Beach, my son goes to school in LA, and we travel to South Pasadena for his cleanings and dental work with Dr. Joe. I always try and get the last appointment for the day for my son as I don't want him to miss school, I also need to take 1-2 hours off early to travel from Long Beach to LA to pick up my son from school and then to South Pasadena to make the afternoon's appointment. I called in today to see if I could do a last minute change from Thursday (4/25/2024 - see the picture of the card I received 6 months ago) to tomorrow, Wednesday, 4/24/2024 because LAUSD had a day off, I also took the day off for another reason so both my son and I would be free if there was an availability tomorrow. Come to find out, the lady who picked up the phone today said that I did not have an appointment in the books for 4/25/2024 and that she could not find an appointment. I mentioned a few times to her I have this card in my appointment book for 4/25/2024 at 430pm and inquired on why there was no appointment. After a bit of back and forth, she said that everyone that was scheduled for 4/25/2024 was contacted and notified that the doctor would not be in. I asked her again, who was the person to notify me because I did not get any notifications (luckily I called today to inquire about a date change or else I would have showed up Thursday for an appointment I did not have). She then said that Dr. Joe would not be in Thursday and that I could book another appointment with her and that everyone was notified (apparently not everyone). I left it at that and hung up (she did sound irritated) but I left it at that. After hanging up the phone, I called my primary dentistry and was able to book my son for a Saturday appointment and insurance information would be completed when I came in. I called Dr. Joe's line back and advised the same lady on the phone that I was not too happy with the cancellation, and she stated that I could just rebook with her for another date, I never received an apology from her for the no notification of the cancellation for 4/25/24. I mentioned to her that I did not need to rebook anymore and that I would be taking my son elsewhere moving forward. I was loyal for many years, but unfortunately, I have to take my money somewhere else. I felt like she was irritated and condescending towards the end of the conversation before we hung up. Phone conversations today took place around 4-430pm. Good luck Dr. Joe, you're one of the nicest pediatric dentists out there.

Took my daughter for her first check up and cleaning. The complete staff was so friendly and…read moreprofessional from begin to end. They really put my daughter at ease and made her feel so comfortable it made the whole process go so smooth. My daughter can't wait to go back for her next visit, thank you Dr Joe!

Started coming here when it was new and just Dr. Joe- it was great. The office is lovely and a…read morereally nice environment for a kids dentist. However, now, they are so hard to work with. This location in particular has very rude office staff, make mistakes, and don't really apologize. I showed up for an appt one day and they had it scheduled wrong and didn't have time to complete the appt, so they had to reschedule it, which was annoying, too. Sierra Madre staff are nicer for sure- but the dentists don't feel personal like Dr. Joe did. I'm looking for a new dentist. It's a shame because I loved Dr. Joe, but now it's run kind of like an HMO.

Great customer service and quality dental care. Thank you for being so good with the kiddos and…read moreproviding a warm and inviting place for families. Dr. Joe = nicest guy

I absolutely love this dental office. Not only is the office aesthetically beautiful and welcoming,…read morebut Dr. Sun is truly exceptional at what she does. My daughter had previously been seeing another dentist, and for years it was difficult getting her to feel comfortable to cooperate during dental visits (yes, years!). During that time, she developed a severe dental infection, so I began searching for a second opinion and that's when we found this office. Dr. Sun and her team was incredibly patient and compassionate while working with my daughter. Although the treatment process was not easy, they took the time to help my daughter feel comfortable and gradually build confidence during her visits. The calm and supportive approach made a huge difference. My daughter still doesn't love dental work (what kid does?), but she is willing to return to see Dr. Sun and her team and I think that says a lot about the trust they built with her. The office is a bit of a drive for us, but it is absolutely worth it and we will definitely continue coming here.

We absolutely love Palm & Poppy and cannot recommend it highly enough. From the moment you walk in,…read moreit's clear how thoughtfully designed the space is for kids. It's bright, welcoming, and filled with little touches that immediately put children (and parents!) at ease. The entire staff is incredibly kind, patient, and attentive. They took the time to explain everything and made sure my son felt safe and comfortable at every step. What truly stood out to me was how calm and confident the team was, especially given that this was my son's very first dental appointment at just one year old. They handled him with so much warmth and care that the experience felt stress-free and even enjoyable. Dr. Sun is absolutely fantastic, knowledgeable, gentle, and clearly passionate about working with kids. She has such a reassuring presence and took the time to answer all of my questions while making sure my son was comfortable the entire time. You can tell she genuinely cares about her patients and their families. This office sets the gold standard for pediatric dental care. If you're looking for a place where your child will feel happy, safe, and well cared for, this is it. We're so grateful to have found them and look forward to many years of positive visits ahead!

Just received a notification that my review from 3 years ago is in the spotlight! We no longer…read morecome to this dental office because my kids have aged out. Time flies!!! We miss Dr Tony and his office staff like Carmen and Susan. I stand by my word. They really are awesome! Your kids will be well taken care of by this professional dental office. This office is a gem in SGV! Miss you guys :)

Today was our first visit and it far exceeded our expectations. I scheduled a routine cleaning for…read moremy 3 year old. We're coming from another pediatric dentist with whom we haven't had the best experience the past few years. Dr. Tony and his practice was everything that I was seeking. Carmen and Susan are the sweetest! Scheduling was easy and I noticed that they don't overbook patients, like some practices. My child was so scared (with tears in her eyes) going to the dentist and it took some time for her to warm up. But Carmen and Dr. Tony were so patient with her. She eventually completed her entire cleaning. Dr. Tony was so thorough and explained everything he saw to me. He gave me his recommendations to ensure my child's healthy oral health. He was so personable and I didn't feel like we were just "another patient to get through." I was so pleased with our visit that I booked my other two children's cleaning with Dr. Tony in a few months.

I've brought my daughter since she was 6 months old and they are always super nice and attentive…read more The staff and dentist are amazing!

After an unsuccessful visit at another dental office (general dentist), my toddler was able to…read moresuccessfully get a check up and cleaning done here! All of the staff were so pleasant and price is also reasonable if you don't have insurance. My toddler was very nervous and scared at first but Jonathan patiently took the time to explain what each tool was before starting any treatment. Dr. Kavety was also very gentle and kind!

Office was not able to complete the work they promised on time when we book the appointment. The…read moreorthodontist didn't provide sufficient information. They over promise and under deliver. And when we left without having the work done. She swore at us under her breath as we were walking out.

Wesley is a dentist here and an absolute con artist. He claimed he could see multiple cavities…read morewhen he examined my 6 year old then "took xrays" which he never presented to us that "confirmed" his diagnosis. He then scheduled an appointment to put my child through multiple fillings + laughing gas. We got a second opinion because it didn't seem right seeing as how we are diligent with oral hygiene and at our previous dentist appointment (at a different practice) my child received fluoride coatings and had 0 cavities etc. This unscrupulous scammer wanted to put a 6 year old through unnecessary dental work and give her laughing gas all for $1000 in charges. What kind of scum bag would do such a thing? Ask yourself that before considering taking your children to Little Crown. Absolutely shameful.

One of Dr. Wong's first patients Pepper (now 6 years old) loves her dentist Dr Wong so much so that…read moreshe recommended her little sister Penny join their practice as well. Teeth were cleaned quickly, the hygienist and receptionist were wonderful... And The Doctor let the girls each leave with two teddy bears and new toothbrushes. We also got the push we needed to graduate Penny from her pacifier and she's been living her best life ever since.

Dr. Wong has been great with our son! Very patient and kind. Clean and super friendly spot for our…read morekiddo to go to. Also thank you to Stephanie for being so kind checking us in and out.

Everyone at the office has been really kind and is good with kids. I have a kid who is extremely…read moreafraid of the dentist and they are super patient and willing to accommodate her fears as much as they can. Kids get to choose a prize from the prize shelf when they are done with the appt. Sometimes they are lucky and get two prizes. You get text messages reminding you of your appt. I have not had issues with charges yet. So far so good!

Dr. Choi is the most incredible, loving dentist. She is so patient and kind to my daughter even…read morethough my child gets wound up and anxious before every appointment. She is always afraid it will hurt, and it never does!

Had my routine cleaning with Sally. She's friendly and professional. Dr. To is always nice. Highly…read morerecommend especially for family with young kids.

I ABSOLUTELY LOVE JULIE! She's the registered dental assistant there. I almost don't want to call…read moreher out because then everyone will request her! I was getting a couple of fillings done and she was SO PATIENT, warm and attentive. I am a big baby when it comes to dental care, and she made the whole experience not only bearable, but almost pleasant, I've been coming here for dental work for the last 3 years and she is the most professional, caring and skilled. I also love Dr. Yeap. She is patient, skillful and always so pleasant. I call them, the DREAM TEAM!

I love Dr. Chu and his entire team. Gina always does a great job with my teeth! Thank you!read more

I have been seeing Dr. Chu for over a decade and had no plans to stop, but this past scheduling…read moreexperience has turned me off. Usually I come in every 6 months and I fill out a reminder card which is usually sent to me ahead of my next appointment. But the past few times I have not received a card in the mail so when my appointment is due I'm not able to plan for it. Edna usually does the scheduling and working with her has gotten progressively difficult. Usually she can put me on a waiting list and call a day before to confirm, but this time she said I had to call to confirm. This is fine but I questioned why she couldn't call as usual, and she just gave a non-answer ending with "whatever". I couldn't believe the disrespect! Edna has never apologized for the inconvenience (even in the past), knowing that it's usually very difficult to reschedule. Appointments can be weeks to months out (there is only one hygienist left). Anyway I'll miss having Dr. Chu as my dentist but I won't tolerate anymore the attitude Edna has displayed toward me the past few years. Good luck