Dr. Joe (Little Crown Pediatrics Dentist). As a long, loyal patron of your dentistry,…read moreunfortunately, I must let you go as my son's dentist. I understand customers are a dime a dozen, they come and go. I can say that with dentistries as well. As a person with dental insurance, it is easy to shop around for another dentist for my son. I was a loyal customer for the last 12 years since my son was first able to get dental work done. He is now almost 16. It's probably not a big deal losing 1 customers. I had a bad experience today when I called in to see if I could change my son's appointment. I live in LA, I work in Long Beach, my son goes to school in LA, and we travel to South Pasadena for his cleanings and dental work with Dr. Joe. I always try and get the last appointment for the day for my son as I don't want him to miss school, I also need to take 1-2 hours off early to travel from Long Beach to LA to pick up my son from school and then to South Pasadena to make the afternoon's appointment. I called in today to see if I could do a last minute change from Thursday (4/25/2024 - see the picture of the card I received 6 months ago) to tomorrow, Wednesday, 4/24/2024 because LAUSD had a day off, I also took the day off for another reason so both my son and I would be free if there was an availability tomorrow. Come to find out, the lady who picked up the phone today said that I did not have an appointment in the books for 4/25/2024 and that she could not find an appointment. I mentioned a few times to her I have this card in my appointment book for 4/25/2024 at 430pm and inquired on why there was no appointment. After a bit of back and forth, she said that everyone that was scheduled for 4/25/2024 was contacted and notified that the doctor would not be in. I asked her again, who was the person to notify me because I did not get any notifications (luckily I called today to inquire about a date change or else I would have showed up Thursday for an appointment I did not have). She then said that Dr. Joe would not be in Thursday and that I could book another appointment with her and that everyone was notified (apparently not everyone). I left it at that and hung up (she did sound irritated) but I left it at that. After hanging up the phone, I called my primary dentistry and was able to book my son for a Saturday appointment and insurance information would be completed when I came in. I called Dr. Joe's line back and advised the same lady on the phone that I was not too happy with the cancellation, and she stated that I could just rebook with her for another date, I never received an apology from her for the no notification of the cancellation for 4/25/24. I mentioned to her that I did not need to rebook anymore and that I would be taking my son elsewhere moving forward. I was loyal for many years, but unfortunately, I have to take my money somewhere else. I felt like she was irritated and condescending towards the end of the conversation before we hung up. Phone conversations today took place around 4-430pm. Good luck Dr. Joe, you're one of the nicest pediatric dentists out there.

Took my daughter for her first check up and cleaning. The complete staff was so friendly and…read moreprofessional from begin to end. They really put my daughter at ease and made her feel so comfortable it made the whole process go so smooth. My daughter can't wait to go back for her next visit, thank you Dr Joe!

Great customer service and quality dental care. Thank you for being so good with the kiddos and…read moreproviding a warm and inviting place for families. Dr. Joe = nicest guy

Started coming here when it was new and just Dr. Joe- it was great. The office is lovely and a…read morereally nice environment for a kids dentist. However, now, they are so hard to work with. This location in particular has very rude office staff, make mistakes, and don't really apologize. I showed up for an appt one day and they had it scheduled wrong and didn't have time to complete the appt, so they had to reschedule it, which was annoying, too. Sierra Madre staff are nicer for sure- but the dentists don't feel personal like Dr. Joe did. I'm looking for a new dentist. It's a shame because I loved Dr. Joe, but now it's run kind of like an HMO.

We absolutely love Palm & Poppy Dentistry! From the moment we walked in, we felt so welcomed. The…read moreoffice is adorable, the staff is incredibly friendly, and communication is so easy. I love that they make it convenient to communicate by text, phone, or email. Dr. Sun is wonderful with kids and does such a great job making them feel comfortable while also taking the time to communicate everything clearly with parents. We've taken both of our children here, including our 18-month-old, and they were so great with him even though he is still so little! One thing that was especially huge for us was being able to get X-rays of all of our 5-year-old daughter's teeth. At a previous dental office, they weren't able to get all of them because of her gag reflex. Natalia was so incredibly patient, kind, and sweet with our daughter and was able to successfully get all of her X-rays, which was such a huge win for us! Everyone at Palm & Poppy has been so kind, patient, and accommodating. We truly couldn't recommend them enough, especially for families looking for a dental office that genuinely knows how to work with kids. We're so happy we found them!

I was so excited to bring my child in for their first visit, but after meeting Dr. Sun and her…read morewonderful staff, I'm even more excited to return! I'm so glad I found Palm & Poppy Pediatric Dentistry. The visit went even better than I expected, and it's clear that they truly provide the highest quality of care. Everyone was so kind, welcoming, and caring. I couldn't be happier with our experience!

Just received a notification that my review from 3 years ago is in the spotlight! We no longer…read morecome to this dental office because my kids have aged out. Time flies!!! We miss Dr Tony and his office staff like Carmen and Susan. I stand by my word. They really are awesome! Your kids will be well taken care of by this professional dental office. This office is a gem in SGV! Miss you guys :)

Today was our first visit and it far exceeded our expectations. I scheduled a routine cleaning for…read moremy 3 year old. We're coming from another pediatric dentist with whom we haven't had the best experience the past few years. Dr. Tony and his practice was everything that I was seeking. Carmen and Susan are the sweetest! Scheduling was easy and I noticed that they don't overbook patients, like some practices. My child was so scared (with tears in her eyes) going to the dentist and it took some time for her to warm up. But Carmen and Dr. Tony were so patient with her. She eventually completed her entire cleaning. Dr. Tony was so thorough and explained everything he saw to me. He gave me his recommendations to ensure my child's healthy oral health. He was so personable and I didn't feel like we were just "another patient to get through." I was so pleased with our visit that I booked my other two children's cleaning with Dr. Tony in a few months.

Been coming here for a new years now for. My son is almost 4years old now and they are very…read morecourteous and professional. Sam and Dr A. Are very positive and caring. I look forward to coming here at my son continue to grow. I highly would recommend this place to all my friend and family. Thank you and continue to help the community. Bonus tip. Please arrive early the parking is small at the back lot but there's plenty of street parking.

After my initial review, the facility followed up on multiple occasions to explain their process…read more They ultimately offered an alternative option and acknowledged there were gaps in communication on their end and were in agreement of better communication moving forward. I returned to the facility and had a detailed discussion with Dr. Vu regarding my concerns. She was attentive and took the time to listen. Moving forward, I emphasized the importance of being informed of all available options so I can make well-informed decisions for my son. While the experience was upsetting, I understand nothing is perfect. As long as there are corrective measures and improved communication, I'm comfortable continuing care with the facility.

I've been bringing my son to little crown since he was about two years old, and I have nothing but…read morewonderful things to say about them. They are flexible when scheduling appointments and always see us right at our scheduled time--there is literally no waiting! The dental assistants are incredibly kind, professional, and amazing with my son - specially Mari. We have never had any issues, and I highly recommend them.

Office was not able to complete the work they promised on time when we book the appointment. The…read moreorthodontist didn't provide sufficient information. They over promise and under deliver. And when we left without having the work done. She swore at us under her breath as we were walking out.

One of Dr. Wong's first patients Pepper (now 6 years old) loves her dentist Dr Wong so much so that…read moreshe recommended her little sister Penny join their practice as well. Teeth were cleaned quickly, the hygienist and receptionist were wonderful... And The Doctor let the girls each leave with two teddy bears and new toothbrushes. We also got the push we needed to graduate Penny from her pacifier and she's been living her best life ever since.

Dr. Wong has been great with our son! Very patient and kind. Clean and super friendly spot for our…read morekiddo to go to. Also thank you to Stephanie for being so kind checking us in and out.

Everyone at the office has been really kind and is good with kids. I have a kid who is extremely…read moreafraid of the dentist and they are super patient and willing to accommodate her fears as much as they can. Kids get to choose a prize from the prize shelf when they are done with the appt. Sometimes they are lucky and get two prizes. You get text messages reminding you of your appt. I have not had issues with charges yet. So far so good!

We love Dr. Choi and her team here. We were recommend by our lactation consultant and have been…read morecoming here since. Her team is very friendly, professional, and knowledgeable. They help make the parents and babies/kids feel at ease. For his first dentist appointment, afterwards, they gave him 2 toys to take home for being such a trooper! Thank you for that! It was so sweet!

Such a cute and welcoming Hello Kitty-themed office. My daughter teeth cleaning was amazing super…read moregentle and incredibly thorough. The hygienist did a great job, and the doctor was very detailed and careful. Fun theme, great care, and an overall awesome visit. We have been coming here for over 7 years.

The dentist is ok, but the nurse is being very mean. I mean, as a place open for kids dental, how…read morecan you have a nurse being very mean and ungentle to the kid? My kid has been here do dental cleansing for multiple times, he's always been fine with it, only this time, he starts to carry 2 minutes after the treatment starts. This is totally unacceptable.

I love Dr. Chu and his entire team. Gina always does a great job with my teeth! Thank you!read more

I have been seeing Dr. Chu for over a decade and had no plans to stop, but this past scheduling…read moreexperience has turned me off. Usually I come in every 6 months and I fill out a reminder card which is usually sent to me ahead of my next appointment. But the past few times I have not received a card in the mail so when my appointment is due I'm not able to plan for it. Edna usually does the scheduling and working with her has gotten progressively difficult. Usually she can put me on a waiting list and call a day before to confirm, but this time she said I had to call to confirm. This is fine but I questioned why she couldn't call as usual, and she just gave a non-answer ending with "whatever". I couldn't believe the disrespect! Edna has never apologized for the inconvenience (even in the past), knowing that it's usually very difficult to reschedule. Appointments can be weeks to months out (there is only one hygienist left). Anyway I'll miss having Dr. Chu as my dentist but I won't tolerate anymore the attitude Edna has displayed toward me the past few years. Good luck