I love this center! Everyone is caring. Also, Dr.Mohan really knows his stuff ! Would definitely…read morerecommend coming here

This place has the worst management. They do not care about patient satisfaction or well being,…read morethey only care about their own reputation and how it makes them look.

I started here some months ago and right from the start I was put at ease by the dialysis techs and…read moregiven so much info by the nurses. I was treated very well each time i went in especially by Stephen. He was one of the first nurses I met and interacted with. Stephen has a very soothing and calming voice and extremely polite personality. He has been one of the main reasons I stayed at this center. He is always very respectful and professional, and always leaves me with high spirits when leaving dialysis. As far as I know he has been there for quite a while and his expertise, and extraordinary chair side manner really make my many hours in the chair feel much less strenuous. These are the type of nurses and techs employed here. Azusa Dialysis provides a high level of care everytim

Following the events of my review, RN Stephen has continuously violated the agreement I had with…read morethe facility that he would not be in my care. The facility maintains this is no issue and that they would "talk to him." However, when I finally grew tired of having to monitor for his breaches and filed a restraining order of less than 1 ft distance, the facility claimed they could not accommodate that under any circumstances. The intent I was getting was that should I proceed, they would deem me "ineligible as a patient" and remove me. Next, after multiple complaints on my part against Stephen Kim (license number 95282579), they attempted to move me to a different shift. Not Stephen, the nurse accused and found guilty by CDPH. I live 3 blocks from the center. Stephen, having told me in a prior conversation he lives in Downey, has several dialysis centers under Physicians of Southern California between his home city and Azusa. Yet, for his convenience, they chose me. Next, immediately after I filed a restraining order, Azusa Dialysis labeled me clinically unstable. The reason being ambiguous vitals and fluid rate withdrawal. But I have been a patient for 3 years and the amounts have never changed. They had labeled me stable the entire time. It was only when I filed against their nurse that they took that action. I am in the transplant process with Cedars-Sinai. I have donors. And instead of assisting a patient achieve transplant, the facility labeled my framing of things bad. According to one admin there, they made sure to tell me that Cedars-Sinai was calling an unusual amount of times and that any future complaints would probably jeopardize my transplant. The facility has allowed Nurse Stephen Kim (license number 95282579), even after 4 email exchanges with me promising he would no longer be in my care, to engage in my care. The only result of my complaint was a sham investigation to say everything was fine. After investigations by CDPH (attached below) and ESRD Network verifying my statements, the facility allowed him to be the only nurse on the floor with me after I specifically asked for him to be in my care "under no circumstances" (verbatim). He has breached their promises and engaged in my care multiple times. Further, in the event of an emergency, should this occur, the unlicensed staff do not have the practice scope to deal with emergencies. The facility has, in essence, deemed it fine to leave me to my own devices. I have a significant medical history and the odds of this occurring are above 0, and they know this. This is my accurate and factual follow-up of the events occurring at Azusa Dialysis Center. I am just a patient here. It is 3 blocks from my home. The next facility is miles away. I just want my transplant and to be "whole again," not constantly assessing for very real threats to my candidacy from my own medical team. the facility would prefer i just let it go and sweep it under the rug. \But the danger to my transplant is very real. If i am denied for this, will they care? No, they aren't taking the damage, I am. The only question ive asked myself is if they were in my shoes would they react differently? if it was their father, son, cousin, brother, husband? I don't think so. Their nurses played their games with me. not once, but multiple times. Stephen Kim stood over me when i was half out of it from dialysis and play his BS authority over me, and fraudulently documented me, not once, but multiple times, documented. I see myself as a reasonable easy going man, but the sheer amount of attacks from a facility that's supposed to defend me has caused all this. attached is my complaints regarding stephen kim and the cdph findings.

The best physical therapy in West Covina/La Puente/Baldwin Park/Covina area! I was able to schedule…read moreall my appointments so I could plan my schedule around my therapy. The facility is clean and has lockers to store your stuff. The best part is the people. Everyone is friendly, helpful, and knowledgeable. They personalized my treatment, and I'm feeling much stronger after 8 weeks. They really make you feel welcome and part of a safe space. I will miss seeing Gigi, Chris, Miguel, and Sam, but won't miss some of my strength exercises. Haha. If you need physical therapy, this is the place to get it.

This place is wonderful. Dr. Anne Riate is an exceptional…read moretherapist . She truly cares about me as a patient, not just a new case. i felt really taken care of. She is so knowledgeable, kind and remembers every little details that goes in for treatment. She has helped me with ways to cope with my back pain and my frozen shoulders. The staff are all professional, kind and friendly. thank you also ma'am mayra duarte for such great assistance. Their equipments are clean. I felt safe & enjoy this place so much that I will never miss an appointment. I highly recommend this place and all the medical provider.

Very friendly and clean place. I would recommend this place for dialysis. My husband goes there…read moreand their care quality is amazing. All Staff have smiles on their face to make you feel comfortable. Kudos to Dietitian Heidi, always ready to answer any questions I may have and never gets tired of me asking lol

I'm sorry but I will not recommend this place I was there for 1 week only and the social worker…read moreand the nurse kim there are rude!!! Nurse rocio and technician William they are amazing .some ppl here forget about compassion for others!! Definitely never come back here

Professional and courteous! They always answer any questions you may have…read more Clean seating and areas. Great people. A+

Excellent stuff, friendly invioment Good location ,cleaned…read morefacilities . receptionist are very friendly

Yes, I highly recommend Mayflower Medical Group! My experience there was an amazing one. The office…read morestaff treated me and everyone there very respectfully, office staff was was very helpful, you can tell that they care about their patients. The Manager Erica Carbajal, was always available to assist her staff with anything that they needed, this made me and all the other patients feel comfortable. As a patient I knew that I was in the right place for all my medical needs. Thank you West Covina, Medical Group for all that you do for us!!! Marco Gonzalez

this is the most unprofessional group of unqualified individuals, Dr. Lina de la Cruz is a…read morenegligent grumpy woman , she doesn't care about her patients and rolls her eyes when you try to explain things to her. She can barely speak well and all the people who work in the front desk are just as bad , they schedule appts and when you get there, say that they made a mistake making me take a day off of work come early in the morning, just for them to cancel appointments and this happened more than once they are rude and appear to be on drugs .

My Brother who is Deaf & Paralyzed has been at the Covina Rehabilitation…read more Center for a little over 1 month now. Yesterday was his Birthday & when we came to visit him they had Birthday Balloons for him at his bedside. I go everyday to see him, I bring him his LATimes News Paper and it's nice because the facility is only a few blocks from our home. Everyone who works there is Fantastic & Amazing. They know my Brother by name. It's sad to see some of the bad reviews online. I have seen with my own eyes "Everyday" when I go there. This Facility is great. We Thank God for each person that works there. They show love, compassion & outstanding quility of care for everyone who lives there. We Pray my Brother will gain his mobility back so he can come home. He had 2 strokes earlier this year in March & in June. We are grateful for the Physical Therapy Dept. that has encouraged & helped my brother learn & gain some of his mobility back day by day at this Facility. I would recommend this location to anyone wanting to find a safe location

1 star. My family had a very upsetting experience at this rehab center while my grandpa was staying…read morethere. Multiple times we found him sitting for hours in a diaper soaked with urine, and sometimes with feces as well. His clothes would also be soiled, and staff often would not change him until a family member specifically told them to. Almost every time I visited, the hallway floor where his room was located smelled strongly like feces as soon as I got off the elevator. I hoped it was not coming from him, but as I got closer to his room, the smell would get worse and it often was him left unchanged. No patient should be left like that for hours. Many patients were left in bed all day everyday with little to no activity or engagement. Our experience was heartbreaking and I would not recommend this facility based on how my loved one was cared for.

Called ahead to inform that we wanted to visit an ex-inlaw in this facility. From first contact to…read moreactual visit... they rolled out red carpet. Front desk very kind and helpfull. As large as this place is, it seemed everyone new our friend well. Very clean place. Left a bit sad but knowing that our friend was being well cared for. Whilst there I conversed with a couple other persons living there. All expressed positive vibes.

This is a horrible place! I live in Las Vegas and my dad is here because he has dementia and…read moreAlzheimer's he needs 24 hour care. No one at station 4 ever answers!!! I have tried to contact other station's and half these people can barely speak English. I made an appointment to go see him and they "Didn't have me on the schedule " one nurse who did speak English did let me see him. Can someone please check on this place!!! My dad was also robbed of his belongings!