Arrived late hoping for a room. Nobody in lobby. Janky sign at front desk says "be right back", so I waited... and waited. Could hear employees in kitchen. Waited more. After 10min, began saying "hello? Anyone here?" Still no response. Inquired again. Nothing. I walked closer to the voices and made third inquiry, "hello?" Suddenly, a short, fat, bald little man in a uniform, followed by a long haired and long bearded man NOT wearing a uniform appear. The employee is immediately SHRILL & RUDE, "didn't you see the sign?!?!?" he damands, while the homeless looking guy just stood there in a daze. Shocked I responded, "yes, but I've been standing here for a long time". This angers the little man who is now screaming like a hysterical woman "GET OUT WITH THAT ATTITUDE!" as he aggressively walks toward me to shoo me away. He must of thought I left, as he rudely turned his back on me to return to the kitchen with the very hairy man. Unfortunately for the rude employee, I was not out of the lobby and I recorded him continuing to verbally abusing me from the echoing kitchen. A moment later, he emerged and realized his blunder as I told him that I just recoded him degrading a prospective guest. Again, he began the shrill, affected, dramatic screaming for me to get out. Why? Because he got caught being unnecessarily aggressive toward a woman traveling alone? The next morning I called the location to speak to the Mgr and was connected to Shane. Immediately, Shane presented as bored and annoyed, declaring he was already aware because his two employees already informed him of what happened. TWO EMPLOYEES? That overly hair, unkept, out of uniform guy was an employee? Yikes... hygiene. Shane goes on to tell me he won't be doing anything about my horrible encounter with his subordinates. I ask if the hotel has video of the lobby. Shane says yes but then declares he will not bother to look at it before he unprofessionally hung up the call on me. I called the corporate office & they took the complaint and assured me that "someone will call you back in one week". A week? Really? So... customer service is CLEARLY NOT the top priority of Wyndham Resorts, hence why their verbally abusive, confrontational front desk employee ran a single woman out of their location in the middle of the night, and the indifferent Mgr allowed it. The 1-800 customer service line is no better... clearly sent to a callcenter overseas...the agent took the complaint but 10min later i received a call from a hotel in AZ asking why i cimpmained about her location. I assured her that I did not complain about her location & that the FOREIGNER getting paid by Wyndham to address complaints did NOT speak English well, hence the miscommunication. Again, I called corporate to correct the complaint, only for the Supervisor to tell me I had no other choice than to speak to Shane. Wow! So the abused woman has to go back to one of the verbal abusers in order to make a complaint with Wyndham? The ineptitude is overwhelming! Cocoa Beach has several better options, therefore I would suggest visitors stay anywhere else than the Wyndham locations. Having to wait a week for the owners of the property to weigh in is lazy, careless, and dumb. Not worth the hassle. I believe the front desk employee DISCRIMINATED against a single woman, as he was clearly a flamboyant, emotionally unstable, SHRILL, gay man quite comfortable verbally abusing a woman in the lobby of the hotel he is employed to provide customer service to. And the Mgr KNOWS that the foreigners paid to file the complaints can't do anything from overseas, hence why he doesn't care to even pretend to be a professional. read more