I had high hopes for this cleaning service but in the end, they were incredibly unprofessional…read more They came to my home to provide a quote of $220.00 for the initial cleaning, and $160 for weekly cleaning thereafter. I offered $300 for the initial cleaning but $140 per week thereafter, as that better fit our budget, and they agreed. They came out as scheduled for the initial cleaning and I paid them $300. Our house looked nice, and took the two of them right around 4 hours to complete the job, time stamped by text messages from them, which breaks down to $75 dollars per hour or $37.50 per person, per hour. That seemed high but because they claimed to be willing to work with me on the weekly rate, I didn't balk. They thanked me for prompt payment and told me they looked forward to cleaning for me the following week.
When it came time for the next weekly cleaning, they were running late, and needed to let me know they would not make it that day, but could try to fit me in the following day. I didn't want them to rush so I proposed skipping that week and, yet again I would pay the 2x monthly price of $180 since it would be 2 weeks between cleaning. It was agreed and I was promised my home would be a priority moving forward.
The day of the next scheduled cleaning came and it was no call, no show. I reached out for an update several times, and finally asked for a refund of the amount I paid over the initial quote, considering they did not own up to our agreement. I was refused, saying that $220 was only an estimate, and it would have been $300 anyway once they began cleaning, despite the fact that her and her partner both walked through my entire home for an accurate quote, and no other cleaning company I reached out for an estimate, came in at that hourly rate.
They did a decent job cleaning, the one time they actually showed up, but the lack of professionalism, unwillingness to provide a partial refund when they did not own up to their agreement, and utter lack of any attempts to correct the situation, is extremely disappointing.