Bought a couch yesterday with no issues Jeff the sales person was very helpful and was able to get next day delivery... they delivered the new sofa and picked up the old one..., Thank you read more

We purchased an automatic recliner less than one year ago , it has already needed a new motor , and has broken the long linkage rod (they have to take chair all the way apart to reach it)) twice now . The down time for each repair averages a MONTH , they keep fixing it under warranty however when that runs out we will be STUCK with a non functioning recliner that we paid $2500 for !No one in the house is anywhere near the listed weight limit of the chair .We have asked for new chair (since we believed in La-Z-Boy being reputable) but have been told all they can do is keep repairing it until warranty expires . It all goes back to let the buyer beware . BEWARE of La-Z-Boy ! read more

The good, is the service. The ladies we worked with were wonderful. I would NOT recommend purchasing the OVERPRICED insurance to protect your furniture. It is like every other insurance company and is a scam. We filed a claim for a tear in our leather and they refuse to cover stating it is only a scratch. Typical for an insurance company. read more

La-Z-Boy - A tear in the arm of our new leather chair caused by a ring. - Furniture Stores Near Me - Davenport, Iowa

Bad service link I call it like i experience it just saying.. the employees really just stood around talking to each other.. no interaction with any customers kind of sad read more

Jasper, our Great Dane, absolutely loves his new LaZBoy Roman Chair. He's just got to figure out the power buttons and he is good to go.

Amazing designers and wonderful selections. I designed a custom room and it looks fantastic. Also cheaper than I was expecting for custom furniture. Plan to buy more. read more

We first went into the Davenport La-Z-Boy store almost a year ago. We were not "furniture shopping", though I knew that I eventually wanted a new sectional. We were just out for something to do. Still poking around in the front of the store we, were greeted by a very friendly Aaron Gahagan. While always respecting our space and acknowledging that we were "just looking", (does everyone say that?), Aaron just asked a few questions. Intuitively or magically, with those few answers, Aaron led us to a sectional that I fell in love with, The Trouper. There was no need to look further; I was ready to buy! Aaron introduced us to one of the designers, Nancy Klemme. We expressed our serious issues with the size of our living room. Nancy listened and calmed my concerns. Nancy and Aaron treated us as if they had all of the time in the world. They both seemed to totally understand what I wanted. Together they helped us choose tables and a lamp. These decisions can be agonizing for me, but they made it easy and fun! They scheduled a time to come to our house to measure and design which pieces would work for us. By the time we left the store, I felt we had made two new friends. There was no pressure, no push, no time crunch. Aaron and Nancy were just super relaxed, friendly, respectful, sincere and genuinely excited for us! We were so impressed that they both made the 35 mile journey to our house. They worked together to design a room that we are thrilled with! Nancy's eye for space, color and size was phenominal. Aaron, too, had many helpful suggestions. Together, they designed a room that we are thrilled with. Nancy made a computer generated design that looked so beautiful. I could not believe that was going to be our room! Because of Covid and supply chain issues, Aaron was very up-front with us about the fact that it would probably be January until our furniture arrived. We appreciated his honesty. Periodically, he called with updates. He always checked prices for us to make sure we received the best price. At one point, it was possible that delivery could be early. I think Aaron was just as excited as I was! Our furniture was delivered a week ago. Nancy and Aaron arrived before the delivery crew, which was so thoughtful and helpful since I did have a few questions. When Ty and Jonathon arrived, they were so efficient and careful. Aaron jumped right in with them as they easily disassembled our current furniture and moved it into another room. While I was in the other wood consulting with Nancy, they set it up perfectly! I was admiring my old furniture in its' new location while the swift moving team set up and my new room. Ty and Jonathon were so professional as they set up two rooms of furniture! am beyond thrilled. The style and quality of my new sectional, Trouper, is perfect. Our furniture exceeds our expectations! I cannot say enough about the service and helpfulness of Aaron and Nancy. They have grateful and satisfied customers for life! read more

My experience in the store was great staff was very helpful. But that is were it ends. The quality of the furniture that was delivered was not the same as the furniture in the store. Bad stitching, poorly done upholstery, and the cushions on my sofa are over stuffed. They said they would smash down, they haven't after a year. They tried to appease me by giving me a discount on the bad stitching and replacing the poorly upholsted chair arms. If you like something in the store buy it don't have it ordered. read more

My husband and I purchased a recliner rocker from LaZBoy. We special ordered a fabric. We were told that if we did not like the chair when it came, there would be a 30% restocking fee. The chair was delivered and the fabric choice was fine. However, the chair had a strong chemical smell. It did not fit us like the one we sat in at the store. It was uncomfortable. One side of the back fit nicely on the chair arm, the other gaped about 2". The chair was crooked- one side higher than the other. We made two trips to the store to check out the chair on the floor to really compare it to the chair that we received. They were not the same fit and my feet did not even touch the floor on the new one. This chair was clearly not well made. We covered the chair in our home so we didn't have to smell it and waited on LaZBoy to answer our emails or "be in the store" etc. The bottom line... we had to lose 30% for a chair that was not properly made by LaZBoy. We could have lost only 10% if we had purchased something else from them. We, frankly, had had it with the quality of the chair we bought and did not want to get something else plus there was not anything that would go in our home on the floor. We also had to pay back the delivery and tax- not sure why we had to pay a tax on a return. I ranked it one star because the staff was nice, but they did not stand up for us to the manager when LaZBoy sent an inferior chair. Maybe it's easy to be nice when you know that you will "win" regardless of the situation. read more

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Received a recliner as a gift (purchased in Des Moines). Friends bought because of lazboy reputation for quality and lifetime guarantee. Started to squeak after 4 months. Went to store to see how to get coverage under first year comprehensive coverage. Since it didn't come from there, they couldn't care less. Got the runaround from them and corporate. What a joke. read more

We too were rushed around, given barely enough time to decide the fabric. When furniture arrived it had no back support nor neck support. I told the delivery people this is not what we ordered. We spent $6700 for nothing! Their person to restuff the furniture came out and said our furniture could not be worked on. Their store manager was no help, and their corporate office told us to "work with the Davenport store" since it is independently owned and operated. La-Z-Boy used to be valued. This is no longer the case. read more

My husband and I were on a hunt for new furniture, after hitting rough weather crossing the river to Goods, we decided not to chance it and stop at La-Z-Boy. We had a great history with La-Z-Boy, some years ago we purchased two leather wing back chairs from Goods, they lasted for years and were high quality. Upon entering the store we were greeted by Brandi Lang (Design Consultant). I was looking for a sofa and possibly two chairs, we were shown the sectional that we ended up purchasing it was on sale for 1,559.00, we decided that with my home that we downsized to this would work nicely. When it was delivered I noticed that the back where the Chaise comes together, that there was big gap! To back up a bit when my husband was writing the check for the furniture, Brandi stamped the receipt as no returns. I thought it was odd, but I did not see anything wrong with the sofa, until we got it home. Long story short, they came back twice to replace a piece of the sectional. I had told Brandi I wanted my money back, or to let me buy something different and was denied both, and yes at one point I did use fowl language, saying this is F ridiculous. I apologized for my language, and you need to know rarely talk in this manner. The last time they swapped out a piece of the sectional, Brandi said it it was not right, they could not do anything else. I tried to call at the store, and she would not speak to me or return a call. This is absolutely the worse service I have every experienced, my sister is an upholster and told Brandi that it was upholstered incorrectly, and yes maybe my sister could fix this, but why should I have to have a new piece of furniture repaired at my cost. This is a beautiful piece of furniture, the it has a defective design fall. I am attaching pictures, you decide! read more

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My wife and I purchased a hide a bed sofa and 2 recliners in 2016 for a cost of $5773.60 and the 5 year warranty. It is 2019 now. When I returned to the store to seek relief for our warranty because the chairs were starting to crack and peel (leather). I was told it covered rips,tears burns etc. but not defective material. I said your kidding me! When we purchased this furniture from Sally she said it covered it all. I expressed my concerns to them and it was like too bad. I even contacted corporate and they told me the stores are independently owned,by which I replied that shouldn't matter when it comes to quality of materials and craftsmanship. They just blew me off.All I can say is FRAUD. They also hung up on me.If your smart don't buy from them. SLEEZY BOY read more

I've always turned to La-Z-Boy for my furniture for the last 25 years. So when I needed a chair and sofa I went there. I wasn't real excited about the choices for the sofa, but I purchased one from them. From the beginning I noticed the end of the sofa I normally sat on kept sagging, so I would lift it up. I was stupid to keep ignoring the problem. After several months I was vacuuming it and I examined the cushion closely. The complete side was defective. I call and a service man came and agreed. When headquarters contacted me, they said I wore out their $2,000.00 sofa in 4 months. In essence I was s--t out of luck. read more

Friendly sales staff but the quality of the furniture has gone down hill over the past couple years. Bought several pieces and the fabric does not stand up to light to moderate family use. Within a year it is pilled and frayed. The wood inside creaks when sat on ( nobody here is fat) and the recliner is dropping buts and bolts out of the bottom. Rarely used and only 2 years old. Can not recommend la z boy due to quality issues. Both materials and manufacturing quality is poor for the money paid. read more

Ordered a couch from La-Z-Boy in Davenport, IA on 12/17/2019 for a basement project we were working on. Delivered 2/15/2020 and was not the correct color. Glad we took a picture of the swatch we picked with our paint sample from December because the manager and the sales person would not fully admit fault. We had to refuse the couch they delivered. We were told they would order another that would be delivered in another 8 weeks. I had to ask them to see if they could rush the order as they made the mistake. After 4 days they called us to say that they could get us the product in 2-5 weeks. In the 4 days it took for them to get back to me I found the couch at Homemakers in Des Moines IA for $1250 less. Homemakers can get me the couch in 2 weeks with free delivery. Don't waste your time and money at this store. Go to Homemakers! read more

I was essentially rushed out the door, and I think I was rushed out due to my race. All I wanted to do was look around to get ideas for my home, but the sales person did everything she could to be rude to me and put me on my way out the door. When she asked what I was looking for, I said I wanted to look at dining sets. She immediately asked what my budget was. I really didn't have a budget, I just wanted to look around. I threw out a number, but I still wanted to look around to get some ideas. She wasn't having it, she said she didn't have anything for me. I then said I'm also looking for an accent chair and wanted to look around. Again she asked what my budget was, which is pretty rude in my opinion. It implies I don't have the money to shop there. It's a La-z-boy! It's not a fancy place. I didn't give her number this time, but she rushed me around without even offering to let me look around. I was quickly out the door when she once again said we don't have what I'm looking for without even giving me any suggestions on what may fit my wants. The entire time I was in the store was probably less than 5 minutes. I think I was rushed out due to my race or some other bigotry. I have never been so rudely treated. I've shopped in some high end stores in Seattle, Dallas, and California, much nicer than some La-z-boy in the middle of nowhere, and they at least treated me with respect. read more

Do not buy furniture here. I repeat do not. My husband and I spent the extra money, $2200 to be exact, for furniture that would last us a long time. This has been the worst investment our family has ever made. We have had the reclining chair fixed 3 times and the sofa repaired twice. The mechanisms snapped, the wood broke in two on the chair, a rod poked through the couch and cut our son, and more. The mechanisms have a lifetime guarantee but after 1 year, you have to pay for your own labor. On top of that, the stain warranty they sold us was no good. The 3 times we called for minor stains, the company they use informed us those items were not covered. We have to pay them to come out. They also use an outside company for repairs. Expect to wait over a week for the furniture to come back. I have never been so unhappy with a purchase. Our cheap furniture lasted is 5 years. Now, after 1 year and 1/2, we have to buy new furniture. I have contacted corperate. They told me that's just the way it is. Not the quality furniture of the past. read more

Very helpful staff that was willing to go the extra mile. I will do business there again.

I am absolutely appalled by the mannerisms of the workers there. My boyfriend and I have never been to a la-z-boy store before so we decided to go to look for a new couch/sofa. Obviously we should've known better about the prices of these couches since we went in and told a lady who worked there that our budget was around 600 maybe a little more. As soon as we said that the lady said "oh no no no honey these are la-z-boy couches, they have a lifetime guarantee, these are high quality.. blah blah blah. You should check out the thrift store if you want something that price" in the most condescending tone. I was so stunned I had no response for this lady. We have been to plenty of other home furniture stores that morning and we have seen lots of nice high quality couches within our budget and had many workers help us out. They're getting our business, not a company represented by a condescending, pretentious, and snobby witch. I will never return to a la-z-boy ever. read more

we bought a couch and a love seat there about 5 years ago that was supposed to be super durable. spent over $5,000 on the set. within about 3 years the fabric started falling apart and LazBoy wouldn't do anything about it. when shopping for a replacement couch we reluctantly went back to include them in our search. we found a much more reasonably priced couch, with a sofa sleeper, that we decided to purchase. barbie gave us a price on the sofa sleeper couch we asked for and we told her we would like to purchase it. when picking the couch up we found out the couch ordered did not have a sofa sleeper in it and were told that the couch with the sofa sleeper was a significant upgrade. We were upset because we asked for a price on the one that was a sofa sleeper, agreed to the price and then later found out it was just a sofa and not a sofa sleeper. LazyBoy refused to stand by it and demanded a 30% restocking fee if we declined the couch they ordered for us. We are now the reluctant owners of a sofa. I will never do business with Barbie or LazyBoy again and hope that you don't either. read more

DO NOT BUY FURNITURE FROM THIS STORE!!!! I had a salesperson who sold me a distressed leather loveseat and sofa based on that it could be easily cleaned of pet hair. NOT!!!! I complained and was told they've never had anybody complain about these sofas for pet fur. I ended up keeping it because it was going to cost me a large restocking fee and they made me feel stupid. The owner of the store wouldn't even talk to me. They kept referring me back to their salesperson. That tells me something about the owner. So I have kept my furniture covered with sheets so I wouldn't have my animals shedding on them and have to vacuum every other day. I have not had many guests over since I bought them, so the sheets have stayed on. I removed them tonight for a well needed wash. I discovered that the sofa that they sold me as NEW is used. There is no way it is new. The finish of it and the shape of the cushions is completely different than the loveseat. The loveseat is new. No doubt about it. I feel completely used by these people and this company. Do yourself a favor and DO NOT go to this store. read more