This lab has horrendous customer service and takes no responsibility for their own mistakes. I…read morewould give them 0 stars if I could. We have a family member who is quite ill and homebound so we had blood drawn via a mobile phlebotomy service. 6 sample tubes were delivered to the Cary Quest location where they were signed for by an employee of the lab. We have paper documentation of the receipt of the six tubes, along with photo documentation of the tubes themselves all labeled correctly. An electronic order was put in by the patient's provider and a copy of the order was provided with the samples when they were dropped off. Somehow, the lab only ran samples off of one tube for two of the tests and never ran the other six test. They also don't have those samples anymore. The lab has no number to contact them so we cannot actually speak to someone at the lab. All we can do is speak to some of the central location who was unable to figure anything out and just told us that the ordering provider had to call. The ordering provider called the Central number and also got no information. So now we have tests they're delayed by over a week and we have to spend more money on more phlebotomy with no guarantee that the test will actually be run and no way to talk to anyone who is running them. We are stuck using this location because the labs have to be done through quest. I would drive all day to another location in another company if I could use someone else. This is just absolutely awful service with detrimental effects to the customer and no responsibility.

I found this location to be super client-focused and friendly. Jocelyn (who drew my blood) greeted…read moreme when she called in her next patient. Because I was a walk-in, she let me know how long I could expect to wait. Best of all, when a scheduled patient was running late, she worked me into her schedule. She clearly knows her stuff; one stick - and I was done. Great personality too; made me feel comfortable and took my focus off the needle.

First of all when I entered the office it was clean and everything was in order, Ms Shae had such a…read morebeautiful smile and the vibe made me feel very welcoming, she taught me through the process. She is over all patience and caring, PR Lab is where I'm going for all of my lab work Thanks again Ms Shae.

From the owner: Mobile concierge blood collection read more

Make sure you bring something to drink or have a full bladder as they do not have available nor…read morewill they give you water. How cheap is that?

Looks like most of the people giving unfavorable reviews have had poor experiences due to balancing…read moremultiple patients. My experience was the complete opposite. I was the only patient at 8:15am (lucky me!) and I was extremely pleased with my visit. Going to Quest, the doctors or the hospital, (although some are for happy reasons) generally give most people anxiety. I know it does for me. Most people walking in such establishments, are in emotional distress, have physical ailments or have just received some pretty awful news. That being said, its always so important that staff and nurses have a positive attitude. You never know what someone is going through. When arriving at this location, I was four minutes early but I also didn't have my insurance information on hand. Once I called my provider and got that taken care of, I was seen by two nurses. Together we called my doctor because they needed an ICP(?) number and after that I had my blood drawn. All throughout this stressful process, Olivia was extremely kind to me through small talk. I can't express how much her warmth gave me comfort. Maybe I'm just overly emotional today but I teared up bad. Getting the job done right is important but equally as important is the manner in which it's done. Thank you Olivia for helping me get through a painful situation, taking it day by day is only manageable due to people like you. Signed, your Maryland Sister.

I've been here several times for labs. The lab tech was super friendly & it didn't hurt at all when…read moreI got my blood work done. Check in was super fast. The office was extremely clean & there was stickers on the floor to recommend social distancing. I highly recommend this lab. All of my providers are in this building. Let's talk about convenience.

Front desk ladies were friendly, the office and lab were extremely clean. I was able to get my…read moretests done quickly. I was in and out in less than 10 minutes. I barely even felt the blood draw!

Shaneall drew my blood for thyroid panel. Not even a little pinch. Waited less than 5 minutes. My…read morenew place to go. I had an appointment but it's not necessary.

The location was a little hard to find, but once I arrived the service was excellent. Shaneall was…read morefriendly, efficient, and professional. I explained that my doctor's office was unable to draw my blood after expressing difficulties finding veins and that I was used to this issue. I also expressed that I was a bit nervous, but the tech was quick getting the needle in and drawing all the required blood. I barely felt the needle and it was over before I knew it; the entire process was completed before my scheduled appointment time even started. It's easy to tell this tech has a lot of experience, thank you for hiring quality people!

I went for a 10- panel urine drug screening. They don't do appointments for drug screening, only…read morewalk ins. I was surprised that I was able to walk right in and do my test after filling out the demographic forms. However, when Lisa called me to do my test, she gave me a negative impression. She was giving me instructions and told me to only fill the cup to a certain amount. I told her that I'd been holding it for 20 minutes and I really needed to go. She looked at me and said nastily, " I don't want this entire cup filled with urine." I asked if there were wipes in the bathroom to do a clean catch specimen. Again, she nastily said "there's tissue in the bathroom." I was able to get my results in my hand before I left which was great. I doubt I will go back there if I need another drug screening done.

For such an affordable price, you really can't beat AnyLabTestNow. The staff is great, clean…read morefacility, and super efficient! If you need any testing(and they do basically any test you can think of) then you should go to them. I could not be more impressed with not only the level of expertise but also how sweet the staff were. I'll surely be returning!