I have nothing but amazing things to say about this practice. They go above and beyond to make sure…read morethat the care, quality and experience is top-notch. I will say that I am not the easiest patient to work with, and every single time I call, they go above and beyond to make sure that my needs are met. At this point, I have lived all over the place, and I have continued to go back to Community Care family Medicine and Clifton Park due to the care that they have provided. I've been here for almost half a decade, and I would like to especially thank Kalynne (PA), Beth (Desk Admin), Angela (Desk Admin), and Fallon (PA). Thank you, for everything that you do for your patients!!!

Saw NP Victoria Every. AVOID. Rude, condescending. Does not take the time to listen to the answer…read moreto the questions she asks. Repeatedly asks the same questions over and over. No empathy, low EQ. If you are looking for help improving your health I would recommend looking some place else.

Get in quickly. However....my experiences with the nurses they have doing vitals have been NOT…read moregood. First time, I had a young girl that didn't even know how to take blood pressure correctly, and today, I had an older troll of a woman who I think was literally on the spectrum (not meant to be an insult- there are plenty of great jobs for people with autism. This is not one of them) she looked at me like she didn't understand what I was saying- she pretended to take notes on a post-it when she asked "medicines, allergies?" just like that- like what are you asking me?? Are you asking what meds I take or what I am allergic to or both?! I asked her to clarify and she said the exact same thing. Then, I told her I didn't want my BP taken (it stresses me out) and she said "you have to" and I politely said, "No, I don't. I can opt out of any medical test that I don't want done." She was not happy about that. Girl.....what? Doctors have all been decent here so that's a plus.

I came in on a Friday evening. There was very little wait (around 15 minutes), and the front desk…read morestaff were kind and patient. The online system for securing your place in line is very convenient. I was seen by Angelina Miseno-callaghan who was amazing. I am a chronic illness patient so I encounter many doctors, and often when going to urgent care I encounter doctors of which who instantly dismiss me, don't listen to my concerns, or make me feel very unwelcome and uncomfortable. Dr Miseno-Callaghan is definitely not in that group, and was very patient and made sure she got a history, as well as a second opinion before advising and treating me due to my chronic conditions. Due to a dental infection I have, she advised me of doctors and locations that will likely accept my insurance, as well as have openings. When I came in I felt lost, stuck, and suffering. Now the next day I feel better due to the medication prescribed by her, and the guidance, as well as validation, she has given me.

All these people expecting top notch hospital care and no wait have extremely high expectations…read more Urgent care is for urgent care, not absolute emergencies, not routine care or follow up care. That said, I have used this place a few times and other than the wait, which should absolutely be expected from any urgent care facility, they were pleasant and attentive. Had to take a friend here who was unwell with an oral infection and fever. They were understaffed, but checked back with us frequently. After seeing the nurse and the PA they ran a few tests and determined she had a server bacterial infection. Administered IV fluids and IV antibiotics as well as kept us there for monitoring for a couple hours. Again, with the exception of the expected wait times, it was a pleasant experience from the staff, and they discovered a deeper issue that was potentially life threatening.

If you arrive before 8 PM, you may get better service. If it's later than that, do yourself a favor…read moreand go to a real emergency room. Very nice staff and providers but SLOW. My daughter was experiencing severe, stabbing abdominal pain. We waited nearly 2 hours in the waiting room, followed by another 2 hours in an exam room before a provider finally came in. After a very brief exam consisting of little more than touching her abdomen, we were told they would run labs and give her Pepcid or Maalox for what was described as a possible upset stomach. At that point, we had already been there for 4 hours, and my daughter was still in significant pain. Then we learned that the lab results would take another couple of hours to return and that the facility does not have ultrasound capability at night. That information should have been communicated during triage. Had we known 4 hours earlier that they could not perform one of the most common tests used to evaluate abdominal pain, we would have gone directly to an emergency room. We left with no answers, no diagnosis, and a child who was still in acute pain. I'll be checking the lab results on the patient portal in two hours and seeking emergency care elsewhere if her condition worsens. This was an extremely frustrating and disappointing experience, and I would not rely on this facility for serious medical treatment or any condition that may require imaging. I am going to assume that they are understaffed and underfunded.

Cannot get a human on the phone it's only robot machines and it's very frustrating to not even be…read moreable to get one person on the phone

They don't take CDPHP, their phone number goes to some place in NEW Jersey. Despite checking in…read morewith CDPHP insurance a week ago they didn't call and say it wasn't taken. It is ridiculous. Stay far away.

Went there on Saturday morning to get blood drawn per my doctors request. Told George that I hope…read morehe's good at this as I don't want a huge bruise like I got last time at another lab Corp location. He told me not to worry as he's been doing this for many years. Here's what my arm looks like today - just about 24 hours later. Thanks George!! Next time I'm going elsewhere.