just don't come here for allergy injections. it's never the same person twice so what could be done…read morein 5 minutes at your normal allergist takes like 40 minutes to an hour here. i thought it was gonna save me the drive to st. matthews but i'd probably get there and back faster than going here lol. no shade, everyone is nice but i just don't think it's a great option for allergy injections

The staff here all FAILED at bedside manner. Please remember that most people don't want to have to…read morecome to the doctor. They come because they need help- your help. They're often at your mercy so to be unkind to them is preposterous. We can chuck it up to having a "bad day" but if that's the case learn to fake it or call in and DON'T SHOW UP to be a jerk.

Spent 3 hours here. Waited in a waiting room with nobody else waiting for over an hour, waited in…read morethe room I got called back into for over 2 hours in total. This was not due to a high volume of patients. After being sick for a week without improving they give me a flu and covid test (that they charged $500 for) and say just take some mucinex and go home basically. For this I received a bill totaling over $1,100. Unethical and should be illegal.

In & out in less than an hour. Front desk reception wasn't great, but otherwise everything pretty…read morestandard. Apparently they have an option for online check-in beforehand.

Wonderful young ladies doing an amazing job for the heartland imaging practice. They are very…read morefriendly and accommodating. Kiddos to the office on Dixie Highway.

Came here through community care for a va brain scan. Was a little worried about the appointment…read moredue to poor reviews only found on yelp. I would like to say I'm extremely happy with my experience! I filled out pre registration forms the day before on my phone and then the day of I filled out the pre appointment forms that were sent to me via text. I was in and out! Treated with extreme care and would come back for any and all needs. This facility does not deserve the 3 stars.

I was in the ER on 2/11/26. Dr. Steele was wonderful! He listened to my complaints. The nursing…read morewere amazing and caring (except one). Thr radiology staff were friendly. The facilty was efficient and clean. Best ER experience i habe ever had. If I need an ER again, I would go back. Baptist would be my first choice!

Can't speak for anyone else, but I most definitely have to give them a 5. Both doctors and nurses…read moreand everyone in between with the guidance from our father Jesus Christ is the reason my father was given another day. There was concern because the surgery was going to be extremely dangerous, so they didn't think it was a good idea to attempt. Some close friends to the family came before the surgery and prayed with us over my father's bed. As soon as we got done praying, nurses rushed in and started to unplug the cords and said that he needed to get to surgery ASAP. They decided to take the risk. This was all right after prayer. Some doctors and nurses cried and teared up with us. Though it was a scary situation, I knew that they were going to do the best that they could to get him through it. I can't say THANK YOU enough to the doctors and nurses who looked over and are still looking after my father. Once he is out of ICU and goes to a different floor, I just hope that same kindness and caring continue.

I've had a few bad experiences with doctors where they don't listen to you or take the time to…read moreactually help you out. This place is totally different. I've mostly been to Dr. Busse but I've heard that the other two are just as great. Dr. Busse is excellent. Every time I've gone to get, I've felt like she really listened to me and took my concerns seriously. She also takes her time with each patient and seems to genuinely care about each person. Dr. Busse has also had training in holistic medicine so she can recommend natural and homeopathic remedies for various ailments. I really appreciate that and it came in really handy when I was pregnant and couldn't use a lot of medications. I have really bad allergies and she really helped me manage those when I couldn't use the normal medicines. The only bad thing is that you do sometimes have long waits but that seems to be pretty standard at most doctor's offices.

I hate giving this rating because I've been with my doctor for years, but I was so agitated…read moreyesterday when I left that I was shaking and ready to explode. I had a 2:00 appointment and it was almost 5:00 by the time I left. The receptionist lost my sign in sheet and instead of looking bad, she told the doctor I was late (I was ten minutes early) and then he met with his 3:00 appointment before me. I had to stay though because it's nearly impossible to get a quick reschedule. My doctor was very apologetic, but I don't blame him. That's why they have assistants and receptionists...

I just recently visited here after a long shift at work. I hadn't been feeling well for the past…read moreweek and decided to come here since it was not far from my workplace (and open past 8pm). This building has an ambulance only entrance and another entrance in the back. They do have metal detectors and do bag searches if you bring bag/purse in. My keys were held because I had pepper spray attached to it. Going to the front desk it moved quickly beings I have a mybaptist chart. I was taken to a room and triaged quickly. It did take some time to be seen by a provider. I was seen by RN for vitals and to be swabbed for Covid/Flu and strep. After that seen by registration. It did take some time to be seen by a provider. Once seen an initial exam was done and my swab results all came back negative. I was prescribed some strong cough medicine and went to nearest 24 hour pharmacy. When checking out, that's when I had to pay my co-pay vs paying up front. I did get my keys back and checking the time. I was there for only over an hour. I read other reviews where people waited longer. I guess it depends on how many people are there and if you're there for urgent care/ER visit. ER is 24/7 Urgent care 7a-9p. I had an excellent experience and couldn't ask for better quality of care. I'd definitely come back here.

Urgent care 7a-9p. ER 24 hrs, 7 days wk. Excellent quality…read moreof care. They determine what you need. X-rays, CT scans, IVs, etc!!! So many helpful staff. Everyone that comes and goes wants to know if we need anything or help with anything. All labs results, X-rays, etc.... right there!! We are so fortunate to have this type facility near our home. Appreciate all the outstanding staff and the professional care given. The minute you step into the waiting room/reception, you feel comfort and assurance that you selected the best facility to handle your issues. Thank you!!