Being in constant pursuit, tune and alignment with health as I'm getting old…read more(::sad-but-grateful-face::), I made the appointment for a routine bloodwork online. The appointment was at 8:15am on a Saturday and I didn't know what to expect (because I had been to other labs where the weekends are just jam packed). The lab was easy enough to find and the waiting room was somewhat on the smaller side and it was full of people. Once one walks in, check-in is available via a kiosk or there's the option to do it from your phone. I opted for the latter and took a seat. I then was called to bring in my paperwork upfront and after less than 5 minutes, I was called in and greeted by a sweet lab tech. The whole thing took overall less than 10 minutes so I was happy to be in and out! Efficient and zero time wasted. I also got my results within 2 days! Super fast. This will be my future lab for all testing needs for sure! Very happy.

Ever since this location changed a little over a year ago, every experience has been terrible. The…read morefront desk staff create a very hectic and stressful environment and don't provide answers. This behavior is clearly set by management / supervisors, I cannot imagine a good manager/supervisor would allow this type of behavior unless they themselves are setting the very-very-low standards. Never returning to this location. I am taking the rest of my family to Quest Diagnostic a couple of blocks away from now on. Definitely DO NOT recommend this location.

My doctor sent me for routine lab work and I stumbled across this Quest location nearby. Hubby…read moredropped me off here which was a little confusing at first because I didn't know exactly where the building was. I figured it was between the old movie theater and the lingerie shop. Once we located it that's exactly when the craziness started. Upon entering the building, I located what floor Quest was located on. It was so scary because the building is desolate. I didn't think the elevator was working. There was construction going on but not really. I literally had to walk a long ass maze to get to Quest. There were various doors leading you to different places. When I finally made it to the "office" there were only patients and no physical staff that were visible. There are two kiosks that you have to use to check in. Once you decide if the appointment is for you or someone else there's two options, you can do a quick check-in or you can do a manual. Check-in the kiosk and describe the reason why you're there. There's no one there to help you. There were a few people there just waiting and I'm like is this standard. They had a TV that did not work. I checked in at the kiosk and the next appointment wasn't till 1:20pm. It was 9:30am. There was no way I was gonna go home and come back. I chose the walk-in standby option. They said it could take anywhere from 30 to 60 minutes and there's no guarantee so I just waited. It took me about 20 minutes to be called in. I was in and out. The Trinidadian guy who drew my labs was really nice. He also weighed me and took my blood pressure. We were cutting up as if we knew each other for a long time. It was really nice. We talked about our families, ethnicities and growing up. It was a good appointment other than him stabbing me as if I did something wrong lmao. I mean he doesn't know how to stick needles and he killed my arm. I I asked him how soon when I get my results he said by Monday.

I registered with Quest On line. i was told I must do it all over again when I entered the…read morefacility. The tech was civil. I don't need "bedside manner" but a smile and a friendly greeting wouldn't hurt. I needed a specimen container and was asked what type?? How many containers are there to collect "poop"? I left without one because I didn't have a script for one. Northwell Health is far, far superior to Quest.

I personally had a great experience here. The doctors were very nice to me. The radiology could…read morehave been better for me tho. I did feel very rushed for that test. I have to say the most I waited was an hour. You can't really take photos here because of Hippa violations. I guess I've gotten lucky with the wait time.

More testing is required on this eye of mine, so they sent me here and just then alarms started…read morescreaming, hornish sounds came shrieking, sounding their warnings as if an invasion were eminent. Security stood down so I chalked it up to standard practice and testing procedure for possible emergency purposes. The test was administered by a cheerful woman of Asian descent. She asked me questions, many questions, enough questions that it took up the majority of my time spent with her. I'm having this reoccurring thought that my eye will someday find itself in a biology jar next to long leggy things. Then the clipboard came back out but it was handed to me and I had do some of that reading and writing stuff and that went well. So after another exchange of paper and pleasantries with the receptionist, I was off to run the long hallway gauntlet of white, with doors and people stuck to the musty new halls sides as if they were painted to it.

FYI they only do drug testing at this location. Came to do a drop off and did not acceptread more

Unprofessional and disrespectful receptionist…read more I had a terrible experience at this location. An agency sent me here, but as soon as I walked in, the receptionist rudely shouted at me before I even reached the desk. Without any courtesy or proper communication, she dismissed me, saying they don't accept what I was carrying and that I needed to go to another facility of theirs. she did not even care to know what my visit was for. A receptionist is supposed to provide guidance, not treat people disrespectfully. If this is how they welcome visitors, I can only imagine how they handle other matters. Completely unprofessional and unwelcoming. I do not recommend this place unless they improve their customer service.

If I could give less stars, I would. Please know that this location does not open until 8:30 am…read more Odd, considering I was given a 8 am appointment online. Unfortunately, I was not the only one with an 8 am appointment. The technician opened the door at 8:28 am and did not have the proper information for any patients, which incurred further delays. She shared that she is only covering for today; she is not normally staffed at this location. Tamekia (the technician) was very professional, calm and kind - this was the only saving grace. I will try my best to avoid this location as it seems very disorganized which creates long wait times. I did not leave until 9:45 am. 7:45 am - 9:45 am for 2 viles of blood? SUBPAR.

Terrible customer service. I would give them minus 5 stats if I could. I had to wait for an hour…read morefor a URINE CUP when there were only three patients in the office. They gave me wrong number of tubes to collect specimen at home. It took them a week to send the standard urinalysis report to the doctor's office. The only reason they started the process of sending the report was because I called the customer service and told them to send the report. Very disorganized and unprofessional office. Do not go to this place.

horrible made an appt. checked in using my phone for 12:10 appt. I was expecting to be called right…read moreaway but someone was called in before me after checking in using the kiosk. so I checked In there too then it says I'm late etc etc the lady comes out to take me in then weirdly she says I have to check when your appt was. what?? you don't even need an appt. I made one so I can get seen fast on lunch break. she had still not returned. horrible!! And its not crowded at all!!

Well I came in to have blood drawn got called for my appointment on time and 40 minutes later still…read morewaiting to have my bloodwork. Thankfully I took the day off work. Thankfully once it was done it was quick and painless.

I needed to get some blood work done and made an appointment on their website. Very simple to do…read moreand I arrived 15 minutes ahead of my scheduled time. There is a kiosk to check-in, inside the waiting room, The place was basically empty with only 2 people ahead of me. Right before I went to check-in on the kiosk, I got a text from Quest on my phone and all I had to do was click a link and voila, I was checked in! Just like that, and I was done - I waited about 10 mnutes and someone called me in and was in and out within 10-15 minutes. Convenient hours, location, and great staff.

Simply dangerous practices…read more Tech did not wear gloves during blood draw. Did not see her wash her hands before hand either.

Absolutely the worst. I waited 1 hour and 45 minutes for routine bloodwork. Understaffed.read more

There is one front staff employee who is rude, discourteous, and brings down the morale of all…read moreother staff; I only get my blood work done by Ingrid because she is gentle and kind.

Thank you for one my fav staff Martell! He is so kind to me and not make scared of blood test…read moreanymore! I am proud to be one of his patient and I can't wait to see him again soon for another blood test!

Translation: There…read morewas a woman with an extremely bad attitude who verbally bullied my 63-year-old mother simply because she didn't know how to use the computer at the front desk to register. Yes, there were language options available, but just because she never went to school, does that give you the right to keep asking her why she couldn't understand it? Isn't helping patients part of your job? She even kept emphasizing how busy she usually is and that she doesn't have time to help with such small matters -- yet when my mother went, there were hardly any other patients there. Why did you use a sarcastic and mocking tone when speaking to an elderly woman and keep repeating the same question? Don't you have elderly family members of your own? Or do you think you'll never grow old yourself?

I have had excellent service there and the 2 employees, woman & man are very cordial, attentive and…read morehelpful. I was disappointed in the Forest Hills Quest office on 7/13/26 so I made an appointment for the one in Ridgewood on Freshpond Road. I was very satisfied with the service including the employee's attitude. I was called in exactly @ my scheduled appointment time, The employee was gentle with the blood test and left no bruise on my right arm. I will be attending this facility again when necessary.

What's the point of an appointment for a blood draw if the provider doesn't keep it?…read more Appointment today was 9:10 AM. We checked in then waited in a near-full waiting room until 9:48. 38 minutes seemed like an even longer time for my son as he wasn't permitted to eat prior to the test. They seem to be double or triple booking, resulting in burning extensive amounts of time of their patients just to maximize their profits. This location is unacceptable. The blood draw itself was uneventful & not a problem.