I visited Labcorp Jackson Av for one of my first drug tests, and overall it was a very positive experience. The staff were very welcoming and friendly. The lady who drew my blood was quick and professional. The place looked clean, and the building itself is nice. I also really liked their personal self check in system, it made everything easier. I didn't even have an appointment, I just walked in, and my waiting time was about 30 minutes, which I think is reasonable. Before I left, the medical assistant asked how everything went and made sure I had completed the test, which I appreciated. That extra care made me feel comfortable. Overall, it's a very nice place, and I definitely recommend it. read more

See all

The check-in process is great. You can do it via QR code when in the parking lot, or scan via QR code when you get into the office. All the staff are nice and I never have an issue with them not being able to draw blood. It might take a few minutes to find a good vein in either arm. But today, she was great and found a good vein. I forgot to ask her name. read more

Labcorp - Business Hours - Laboratory Testing Near Me - San Jose, California

See all

This location is not the best, but Jovita is great. Jovita made my blood draw a surprisingly pleasant experience. She was kind and patient, taking the time to make me feel comfortable even though my veins are usually tough to find. Her skill and gentle touch made the process quick and nearly painless. I really appreciated how professional and reassuring she was throughout the whole thing. read more

Located next to Regional hospital. When you enter the building it's to your left and 2-3 doors down on your right side. One of the few Labcorp locations that accepts walk-ins. I went in for a urine panel for school. Didn't have an appointment and overall time took about 45mins (30mins was just waiting). They have kiosk check-in and then an employee will call you at the window. It's pretty small inside. I can't speak for the bloodwork service but for what I needed, I was in and out without any issues. And for that I'm thankful! read more

See all

Asian lady who drew my blood was coughing and more surprisingly HIT a NERVE drawing my blood. I still have residual effects weeks later. Avoid at all costs!!! read more

Fast and friendly service (I was walk-in and it took me about 30 minutes totally). My doctor had my results in the next day and next 3 days I got it in my account on the website. read more

Terrible experience here. The front desk staff are extremely rude. Would highly recommend going elsewhere for your lab needs!

This place is horrible to go to. I went to do a urine drug test and the ladies were rude. I ask them about doing a the test and the rudely said we don't do them in the weekend. I'm not sure why but labor should have this on the website. I will not recommend this place due to the customer service and my experience. read more

The front desk staff had an extremely bad attitude--very impolite and extremely rude. The clinic requires masks, so we asked for two, but she only gave us one, claiming that masks were in short supply. If that's the case, then why do they have such a big sign requiring masks? When she attended to local patients, she was very friendly and greeted them with a smile, but when dealing with other ethnicities, she was extremely rude, making me feel that she was being racist. I will never come to this lab again--the front desk staff has no sense of respect at all. read more

I had to come in for health and drug screening for a new recent job. Everyone was nice however the only reason I give 2 stars is because the lady constantly kept slapping my arm agressively to find a vein. I understand it may be difficult to find veins on my arm, but no need to slap I think she if she was more gentle my experience would've been better. She also didnt't do it properly and most likely hit a vein which left me with this big bruise. It was much bigger and it's healing but I've had this for over a week now and I definitely don't recommend this place if you want more of a professional experience. Don't get me wrong she was nice but once she insert the needle in my arm it hurt and was bumpy (which is normal) but immediately bruised badly! read more

Labcorp - Laboratory Testing Near Me - San Jose, California

Everything worked out. Walked in with no appointment and done in 10 minutes. Nice employees.

I've had to stop by this Labcorp twice for labwork through Stanford and both times have been.....okay. I've gotten test results back quickly but the experience at this location is not the most pleasant or smooth. They seem to be understaffed so the front desk person always seems some combination of distracted, aloof and curt. The waiting area is tiny and feels boxed-in. You can hear every person's conversation with the front while checking in - SUPER non-HIPAA compliant. MAKE AN APPOINTMENT ONLINE and use the mobile kiosk to check-in for the shortest wait time because that is the most unpleasant part of this place. Luckily, once you get in, the technicians are at least competent. I only came here because I needed a very specific test done that I couldn't get at Stanford. Hopefully I won't have to come back, but I'll know what I have to do if I do! read more

I came to this location for its ease of access when I needed to get a health assessment for school. I made an appointment online before coming here (since in the past, no appointment meant taking a change waiting 20m-2.5 hours). As soon as I walked in, I noticed it was mostly empty and checked in on both the tablet and with the receptionist. It was a very quick process and I waited maybe 7 minutes maximum before being seen (other results may vary, I arrived after 2pm on a weekday). I was able to be seen, and out within 5 minutes or so, and then I was on my way. Everyone here is very polite and professional, I had a very good experience and everything was done in a timely manner. read more

Perfectly fine. The negative reviews gave me low expectations but everything went alright.

Don't even bother coming here workers are extremely slow and they don't communicate with patients I came here for a walk-in and I check with the front desk and they said it would be 30 minutes. After an hour they told me it would take another hour so 2 hours for a walk-in read more

Kathy, the receptionist name, made and Indian guy and Latina stand outside an empty waiting room until they were called. When I was text to return to my appointment, I find 2 Asians sitting and one processing her check in. I asked Kathy why she made me wait outside and these people are inside sitting down. Her response was I text you to come in. She had no reason to keep me waiting outside in my car or making that Indian man wait outside of an empty waiting room. Kathy has some big problems dealing with people equitably. If you're Asian And don't mind Kathy treating people badly...go see Kathy - that LabCorp is meant just for you. Everybody else have a nice time waiting outside. I highly recommend you not go to this LabCorp. Another reason not to go to this LabCorp - I saw a client having a very difficult time getting his wheelchair out of the door. It took three people to get that wheelchair out the door. Fortunately that gracious Indian man they had waiting outside of the empty waiting room offered his assistance. It is not ADA compliant. read more

Labcorp - Lapcorp - not to visit - Laboratory Testing Near Me - San Jose, California

The WORST lab I have been to. My one year had to get blood work done and none of the staff members there knew how to draw blood for kids. On top of that, their attitude and rudeness was something I've never seen in my life. Specifically the Asian lady. It is like they don't want to be there and that shows in how they talk and treat people. They were rude to others in waiting room also. If you are looking for friendliness and professionalism - do NOT go here! read more

Had to get a yearly routine urine drug screen for school. I didn't have an appointment beforehand so I was a walk in. I had a barcode through school and used the check in machine in the lobby. I was in and out within 10 minutes. No wait at all. I had a very positive experience here. The staff were also super friendly. Definitely recommend! read more

Staff was friendly then rude. Gave me an ultimatum while I was on the phone with my insurance. It's either I pay the $150 or cancel my appointment. I asked to give me a minute and she said I had to make the decision now. So I left. I will not be going back to this location. The staff was clueless and seemed like they didn't want me take my appointment read more

Low on staff and they also should do less chit chat and more work and for urine sample it shouldn't take an hour!!!

Hello, Avoid this location if possible, the people there have no interest in helping the people succeed. The staff puts people down and gives them the runaround. One of the nurses came out of nowhere to try and get fresh with me over the simplest things. She literally came at me like a man and authority and if she does it to me she does it to everyone else. She acts as if she is the owner of the company. A real attitude for confrontation and a recipe for disaster for herself. Highly unprofessional and unethical experience almost makes me feel she was being sexist and racist. Don't go here if you can. They do all they can to watch you fail. Firing the staff and starting brand new is what the company needs to do. read more

My doctor wanted me to have additional lab work done, so I went to a different LabCorp location, the one at Hamilton and Winchester. That location was so much better than this one that it is hard to believe that they are both LabCorp. Their check-in kiosk operated properly, the wait was only about a minute, and the staff was wonderful, very courteous and professional. The facility was neat and clean and well-maintained. I will not be visiting the Jackson Avenue location again. read more

Wow! Im amazed by the customer service at this location! I had to take my 4 yo son in for a scary blood test and was helped by two very nice people, Ami and Ching. It was such a pleasant experience, they were very friendly, knowledgeable and they put my son at eased right away! They know what they are doing. They poked him only one time despite him having tiny veins and he did not cry at all through out the whole Experience! Ching and Ami are seriously professionals! I'm amazed by their hospitality and professionalism! This location and Ami and Ching exceeded my expectations. I can't thank them enough for Turing this scary experience into such a great experience! Highly recommend this location and highly recommends Ami and Ching. I hope management gives them recognition after reading this review, they truly deserves it! Thank you again for all you do! read more

When I first got here I thought this place was a mess. There were a few people waiting outside and when I asked one of the ladies if she was in line she said only 3 people are allowed inside. I had an appointment so I just did the mobile check-in on my phone. Two ladies in front of the door got into an argument about who can wait or go inside but I got a text exactly at my appointment time that they were ready to see me so I went in and it was pretty straightforward from there. The lady who attended to me was nice and friendly and the other person who drew my blood was a pro. Long story short-- good service, just ignore the people who don't have appointments or are confused about the procedure. Main tip: Make an appointment and use the mobile check-in when you get there. It's very efficient. read more

I just had the worse experience today. I got here around 2:30pm I needed to get a urine test for school. I went to Milpitas quest and was told no walk ins. So I was sent here. My classmate told me that she did the same and confirmed the address. I wait for about 30min and I was told I can't have my daughter with me while they're looking at my paper work. I call my boyfriend to pick up my daughter and now I wait for about 40min. I'm patiently sitting there and they finally call me at 3:40pm just to tell me I can do my lab there because it's quest. Why can't they tell me the moment they took my paperwork!!!!!! I understand that they're busy but all have our schedules. I would've been okay if they would've have just told me the moment they received my paper. The fact that I sat there and no one said anything. I was literally the last one. It's just sad. read more

I easily made an appointment online and came in the next morning. There was a couple of other patients there, but I didn't have to wait long after checking in. Their check in stall is on the left right when you walk in. I totally missed it and the staff had to tell me to check in back there. It's a little touchscreen where you can scan your ID and insurance card if you've never been there. Super easy and fast. Wipes and hand sanitizer are available. They limit the amount of people inside at any one time. I believe it is max 3 people. The phlebotomist that assisted me was very nice. She even asked to see if I was okay after sticking the needle in. I hardly ever get asked that! The blood draw was quick and I was out the door in a few minutes. There's hand sanitizer right when you walk out of the lab so I helped myself to some of that and was on my merry way. No complaints! I'd probably try to come around the same time again on a weekday. There was virtually no patients around 11am. read more

Despite all the bad reviews, I had a pleasant experience here... I mean it wasn't amazing but check-in was easy, waited maybe 15 minutes, got my blood drawn and people were friendly enough. A little crowded inside and building is dated but whatever, I wasn't looking for a red carpet experience lol. read more

Seems like 1 common theme here. This location and the people behind the desk are just terrible. Rude and should not be in the hping people business! I got better customer service at a crowded DMV. Set an appointment and hope for the best or better yet find a other place. read more

I am glad this place open on Saturday. Also glad there is someone in front to help out with the check in machine. Friendly and fast service.

Very poor customer service. They made mistake of drowning tests that were not supposed to be done. In response to my question about that, they sent a letter saying to ask my doctor about it. And it definitely was not my doctor's mistake. The letter was in a corporative language that aims to protect corporation and no care what so ever about customers. They took so easily full responsibility on decision to take tests, but no responsibility to finance it. They made the customer to pay for their mistakes. Hope there are other labs in the area with more integrity and responsibility read more

This location deserves a Negative Star for Horrible customer service and Unprofessional.

Horrible service and very unprofessional I can't even give it one star. The workers are very rude and speak to you like a child.

I needed some lab work done and this place was most convenient location. I was going in very upset because I don't really like doing all those tests and also I was expecting bad service after reading those reviews. Surprisingly, everyone was so friendly and polite and I was in and out very fast. Thank you for turning this usually bad experience into very positive one read more

This place is not recommend, the receptionist is a total racist, show no respect to the customers. She won't answer any questions, and she seems like hate the job. I was assigned there by my doctor, and my doctor told me I already paid for blood test, and my urine test would be covered by my insurance, then I was arrived there on Saturday doing my immgration test, and I have two files ready with my insurance, the receptionist said that my insurance doesn't cover the test, I felt confused because my doctor said it should be cover. So I just confirmed with her and wanted to make things clear.but she was very impatient and yelled at me said "I know what you are trying to do, you just want to get rid of the charge." I was shocked about what she said!!! And there were an old couple before me, I didn't actually know what happened, but I just heard that the receptionist shouted loudly to the couple that "OMG, you don't know how to write ur own name!". Anyways, this place is ridiculous, the employee here is also very ridiculous and very rude. I don't even know how does this place still exist. read more

It is located in #4 on the door sign. A lot of parkings and place is small but you'll be out of here in 30 mins or less. You need a drivers license to check in on the machine! No corona virus testing here. I'm just here for drug screen. read more

I came in to do a drug screen for work as this office and the Sunnyvale office are closest to where I live. I would have made an appointment, but the line was busy each time I called. I arrived at 10:40 to about 2 people in the waiting room and welcomed by a "10 Minute Break" sign. Within the next 10 minutes, 3 more people arrived. The door chime would ring each time the door opened, yet not one employee returned to the front desk to greet/check-in any patients. Did this 10 minute break turn into a 30 minute lunch?! ...FINALLY AN EMPLOYEE RETURNS TO THE DESK AT 11:04 read more

Labcorp - Greeted by a "10 minute break" sign. 20 minutes later, still no sign of any employee - Laboratory Testing Near Me - San Jose, California

I scheduled an appointment at this location. Upon walking in I see a sign saying 10 min break and I'm greeted by the technician saying "move your baby I need to get to water. You can sign in, we be with you in 10 min. But move baby" *There is a strong smell of mildew/mold in the office! Needless to say I left. read more

I was asked to wait outside even though the waiting room was under capacity. New customers came who were women and they were allowed to sit inside. I can only assume the receptionist was knowingly engaged in gender bias. I went inside to explain that waiting for long periods of time outside with my kidney condition was difficult and the receptionist explained that it would be my turn in an hour and didn't let me sit inside even though I explained I'm in pain. stupid staff and unempathetic read more

I feel bad for having to write this review, but I just did NOT have a good experience here. I came directly from my doctor's appointment, and arrived at 12:15pm (they close for lunch at 12:30) so I figured I was still okay in terms of time. I walked in, and there was no one there. No one at the front desk for 10 MINUTES. I could hear a girl and a guy talking/flirting though. I tried saying "hello?" I tried knocking, nothing. Finally, after my 5th time of saying "Hello? Anyone here?" did this girl walk out. She wasn't rude, but definitely not friendly. She ushered me in and got me prepped and then seriously jabbed me to the point where I got a huge bruise (see photo). I usually go to LabCorp to get my blood work done, and have never had someone draw blood so roughly. I had to get 4 vials filled, and even though each vial has to be pulled off and a new one "popped" on, I have never had a bruise like this. Was she upset I interrupted her flirting? I don't know, but dude, giving me a fat bruise is uncalled for. read more

Labcorp - Giant bruise from girl who jabbed me - Laboratory Testing Near Me - San Jose, California

Almost 3 weeks since I did blood test for nipt (a pregnancy blood test). It's impossible to get through to someone, nobody returns your voicemail. My Dr hasn't received anything. Was supposed to take 7-10 days. Mostly upset that it's impossible to speak with someone read more