This center is so great working with kids! They were so patient with my 5 year old son and gave him…read morestickers after the whole ordeal of drama and tears. As for me, the phlebotomists are pretty friendly, sharp shooters and find my tiny veins pretty quickly... painless too. Thanks for the great service every time we come. This is the go to Quest Diagnostic for my family and I.

As a phlebotomist with over seven years of clinical experience, I am horrified by the substandard…read morecare and blatant safety violations I witnessed at this Quest location. During a pediatric draw for my child (under 5), I observed an inexperienced technician aggressively "searching" for a vein, repeatedly poking and redirecting the needle while already under the skin. Despite having a peer looking over her shoulder, that individual allowed this trauma to continue rather than intervening. As a professional, I know this technique is clinically unacceptable and risks hemolysis, which compromises sample integrity.When the technician failed the draw, she became passive-aggressive and suggested we come back another day. I refused and demanded a competent phlebotomist perform the task we were scheduled for. During the second attempt, the first technician decided to "assist" by squeezing my child's arm with excessive, unnecessary force, even with a tourniquet already occluding the vein. This resulted in redness that lasted for well over 24 hours. She further breached professional standards by ignoring my child's pleas for comfort and mocking them when the procedure ended.The unprofessionalism continued during a follow-up visit with my grandmother today. I witnessed this same staff member loitering behind the counter, crossing her arms, and openly mocking patients with needle phobia and speaking disparagingly about my family. This facility is operating with a complete lack of clinical oversight and basic human empathy. The staff here seems to forget that these are people, not just numbers; if this were their own family, I am certain they would want an advocate standing up for them as well. I am filing this as a formal complaint regarding clinical competency and patient safety.

I rate it one start just because I can't rated it less stars. Poor quality of office staff, no…read moreempathy and rudeness are the only qualities that they have at least at the office on 1801 E March Ln Stockton Ca. waited for over two hours and the care given was like they were doing me a favor and not even trying to at least fake the empath.

Was scheduled for breath test and after arrival and waiting for my turn, I was told to reschedule…read morethe test because they were out with the testing kit from last few days. Okay so when they didn't had the kit why they scheduled me. They should have called me instead. This is my second worst experience with the Quest diagnostics. And also they didn't had any supervisor to talk about this issue. Very very disappointed Will never go back to Quest diagnostics

Came in at 9:10 for a TB test today but the place is still closed. Called customer service and was…read moretold that they are running a BIT late. Waited for a few more minutes and more people are coming in for their appointments but still, no arrived to open and accommodate their clients. This is so sad, a lady that as waiting too was holding her pee for 30mins for her urinalysis. Time check 9:48 and no one still came to open the clinic, I had to leave for work.

Closed early yesterday, came in this morning 40 minutes prior to wait early first person in line…read more She was running 20 minutes later than open hours. Which states on their door 9. Then proceeds to do 2 walkin ins before me.

I have had nothing but horrible experiences at this Quest Diagnostics location since becoming…read morepregnant. Every single visit has been frustrating, unprofessional, and borderline unsafe. First and foremost, the facility is filthy. For a medical setting, you would expect cleanliness to be a top priority, but that is far from the case. The waiting area and blood draw room always feel unsanitary, which is extremely concerning, especially for someone going through frequent testing during pregnancy. The staff seems completely overwhelmed, understaffed, and undertrained. Every time I have had my blood drawn, I have left with bruises or worse--one time, they even blew a vein. That is unacceptable. Proper technique should be a basic expectation at a lab facility. But the worst experience yet happened at my last appointment. As I sat in the blood draw room, a random person--who was not an employee--walked in to drop off their urine sample. That means this lab is so poorly managed that anyone off the street can just stroll into the blood draw area. This is a huge breach of privacy and professionalism. And to top it all off, the incompetence of this location directly affected my pregnancy. I had to wait two weeks for my genetic testing results, only to finally be told that they didn't even collect enough blood in the first place. Two weeks of stress, uncertainty, and waiting--completely wasted. Now I have to go through another blood draw and start the waiting process all over again, which should have never happened in the first place. This location is in desperate need of better staffing, stricter protocols, and proper training. If you are pregnant or require frequent testing, I highly suggest avoiding this Quest location if possible. The lack of professionalism, cleanliness, and competence makes it an incredibly stressful place to deal with, and no one--especially expecting mothers--should have to go through this kind of repeated frustration.

So I went to go get blood work for my pregnancy & when she was doing my blood work she was…read moresqueezing my arm aggressive it was too hard couple days later I notice the was getting worse & she was very rude the worker there needs to do training again & do more professional work & handling patients the bruise start hurting more

Terrible customer service. Some people couldn't scan their QR or locate their apt by entering their…read moreinfo. I tried to help them but was only able to assist some. The sad thing is, I shouldn't have to I am not an employee. They call names and walk away intentionally to not deal with anyone, where is the help? The service? The short Asian woman working this morning in such a bad mood. I feel bad for the people waiting and it's passing their service time because they were unable to check in.

I scheduled an appointment for my 79 year old mother's blood work two weeks ago. I checked her in…read moreon the day of and they called her name shortly after. I love the speedy checkin as well. The ladies were pretty nice and my mother said she prefers this location instead of the others.

Very unfriendly receptionist she acts as if she is doing you a favor for working there. When we got…read moreto the desk she didn't greet us or tell us that we need it to fill out a form I found out when si saw someone else do it and when to ask her. She doesn't call people to the desk instead she ask them questions from her desk about their address yes the place is small but still unprofessional. I will definitely not come back to this place.

Dr Catcho was my moms cardiologist for many years however I was very pleased when Dr. Hart too,…read moreover her as her doctor. She is so nice and helpful, she is very patient with my mom and her condition and makes sure we understand everything that's going on. The beautiful ladies that run the front office are so very nice, I actually look forward to seeing their friendly faces on her visits. Keep up the excellent work ladies. Oh and the office is always clean and my mom loves the plants in each visit room. I highly recommend this office for your cardiomyopathy needs. Dr. Hart great doctor Friendly staff Cleanliness Great service over all

I was helping someone else make an appointment. I was told b Two medical assistants that they will…read morenot provide interpreter service They are not willing to provide interpreter service or accept your own interpreter over the phone. Said they are only obligated by law to provide interpreter if you have a hearing disability. Confirmed by their manager! Even though their doctor speak Chinese, but the medical assistants said the doctor is not there to translate for them. They also said if you don't have a interpreter with you in person the doctor will not see you. Apparently they speak for the doctors. Then proceeded to ask me repeatedly if I want to cancel the appointment. I said No repeatedly and they just keep asking the same question. Very unprofessional. Since when does a medical assistant gets to make that decision? The patient was referred by a family practice physician. The family physician only made referral here because their doctor speak Chinese and stated not to worry they provide interpreter service. I've worked in healthcare most of my life. The few years I didn't I served in the military. For the first time in my life I felt discrimination in the healthcare and it's not even my appointment!

I had the worst experience with a receptionist. Instead of sympathizing with patient, she was all…read moreabout business, trying to lecture me even tho the situation was wrong in their part. Instead of reassuring me she gave me absolute doubt to believe in this staff and their ethic for care of patient. You guys are known to cancel Patients appointments at anytime due to low staff and to use that to hold my family's prescription is wrong.

Attempted to make an appointment after my pcp referred me to this facility. Office staff were…read moreunprofessional. They put me on hold for over 30 minutes and dropped the call. I called again and was greeted by a different staff member, she took my information and placed me on hold. Soon after, she dropped the call. I called again and they forwarded the call. After frustrations, I informed another gentleman that I was trying to just make an appointment. He was patient and took my information and placed me on hold again. Never heard back. I called my pcp and asked to be referred elsewhere.

8/26/2024- Came in for physical evaluation for SSDI. The case worker made the appointments, so you…read morecan't personally make or change them. Staff at the check-in window and the Dr were very friendly and helpful. Went through the exam evaluation with the doctor, who seemed to understand my physical disabilities. The exam and waiting room were very clean. The only reason for not all 5 stars is that the waiting room had no water dispenser, so bring your own if you need something to drink while there. I'm not sure where the public restrooms were, but I'm guessing they are in the building somewhere outside the office This is a 3 level building with the parking garage underneath the building. There is an elevator available to get to the 1st and 2nd floors. Otherwise, you would need to climb stairs from the street level/sidewalk if you park on the street.

Went for ssdi . Dr was very nice I can't remember her name though . Parking isn't many spacesread more