Terrible customer service and front desk etiquette. Basic human respect is not provided at this place. My first visit was as a walk in. I asked for the wait time and was told 2 hours and was then advised to schedule an appointment next time.... the front desk person was rude when giving me a response, she basically brushed me off. Since I had to return to work, I canceled my walk in and scheduled an appointment at a different location because I didn't like the service. I scheduled an appointment for 8:15 am the next day at the Grove location. I arrived at the grove location at 7:30 to find out that they closed and directed me back to Upland..... I DID NOT GET A CALL ASKING ME TO RESCHEDULE OR INFORMING ME ABOUT THE CHANGE.... My lab work is urgent so I went back to this place, checked in and connected with the front desk again to get more info on wait time (different person from the day before). Bare in mind, all appointments from Grove were redirected to this site. There were pregnant women, elderly, children, people with canes waiting in a congested hallway outside of the main office space without optional seating space. I asked for a wait time because 1. I was on the clock and had to give my boss an estimated time of return 2. There were a lot of people in the hallway. I'd rather wait in the car if it's going to be a long wait period. The front desk rookie basically called me a liar, raised her voice, and continuously negated the fact that I didn't get a call. She kept saying that he had call all patients with appointments. I offered her to go through my call records and voicemails if she wanted proof. There was no reason for me to lie... Because of her tone, I must admit I finally spoke up and asked her to 1. Lower her voice. 2. Stop being rude and disrespectful 3. She's demonstrating extremely poor customer service. There's only so much a person can take before enough is enough. A more senior person had to step in and assist. She recognized my appointment at the Grove and assured me that I'd be taken in sooner than a walk in. Look, at the end of the day, no patient enjoys getting their blood drawn. Show them some respect if you want respect back. Golden rule applies to all things. I'd encourage management to remind their teams about the importance of kindness and respect despite being in high pressure situations. For future visitors, proceed with caution and demand respect if people are rude to you. At the end of the day, you are a paying customer and people should provide you with good service. read more

Did not have to wait over an hour only 20-30 min wait. The blood draw was quick and painless and overall I would go back it's my 3rd time there. Amy L. read more

I visited the office on February 2nd and it was closed. Just wanted to post this on here so people don't make the mistake I did. Would've been nice if there was an automated message on their number that reflected this info. read more

I understand things are crazy because of covid but this place is just ridiculous. You can schedule appointments online at this location and it SAYS it's open but it's closed. Also, when you call the location it says the operator is assisting other customers and to hold or to eventually leave a voicemail. What a terrible service. read more

Every time I go here, I get bruised up. Does anyone know how to draw blood anymore? It should be an easy vain as I got great vains . And still bruises me. read more

Labcorp - I have an amazing vain and should be so easy. I give it to her but still bruises me. - Laboratory Testing Near Me - Upland, California

I can't believe that I thought they fixed this we are closed mistake! All lanes have a month or so wait but this one has a week or two and it's still closed and still taking appointments. We are all sitting in car starving fasting for a blood lab that is closed! Don't come here! read more

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They told me my insurance covered the tests they were asked to do. I said Do Not Do Anything Not Covered by my insurance.They were wrong, and then billed me, badgered and threatened me until I paid $450!! read more

From the staff at the front desk to the staff in the back everyone was super attentive and helpful . All staff was welcoming. I was here for a 3 hour glucose test and they made time fly by and also kept checking on how I was doing . Thank you to the staff here in this location read more

I always come to this location with my kids for blood work . They are very good with kids and I never have issues. You guys should tell RANCHO LOCATION how you guys manage your work . RANCHO LOCATION Sucks!!!!! I'm never going back to rancho ! read more

One stick Josh was amazing. Made the experience of giving blood amaz8ng and it was one stick! The people who checked me in were patient and cordial. No wait. Will.refer all.my friends who need these services. read more

Everyone I came in contact with from the receptionist to the phlebotomists made my visit very pleasant. Everyone was helpful. It's a small crowded area, not a lot of space to have seats. Everyone was too close together. Bring headphones, a good book, keep your phone charged just in case you are in there for long running test like I was. I think that things could definitely be kept up a little better like the medical supplies and maybe have an automatic air freshener in there just to keep things running smoothly. read more

I walked in without an appointment, checked in using their automated system and was seen within 10 minutes. My phlebotomist, Janet, was friendly and efficient. She inserted the needle gently, I didn't feel any pain! I will definitely request Janet next time. read more

If i could give a negative 1 million stars I would. The WORST staff EVER!!! Literally beyond the worst customer service ever! The people at front desk are beyond the most disrespectful disgusting people ever! Especially the blonde girl that was extremely disrespectful. I called one of their other offices and they CLEARLY told me they only do by appointments on Saturday. She looked at me like I was stupid and immediately called the office to prove me wrong. Lol like are you kidding me. It's not my fault your staff and other lab Corp offices are unprofessional. read more

Iehp sponsored, uneducated staff problably force to make minimum wage by this health care corporation not customer oriented at all not their fault but it really shows the poor and low budget management read more

Had a great experience here today. I got there right at 1 o'clock. They are closed from 12 to 1 o'clock for lunch. I checked in at the kiosk. I was called back for my lab paperwork, less than five minutes later they called me back so they can draw my blood. The girl that drew my blood was extremely nice. But I'm not sure if she was new or not because she couldn't get blood flowing correctly so she had to try my other arm other than that I would say I had a great experience but overall everything was good. When I left I did notice that a lot of people were in the waiting room. So I'm glad I got there early. read more

Fasted appointment i ever did and i got to watch the bee movie.... Happy camper.. They take people fast

It's going to be my third time drawing a blood sample because they LOST my results for the previous times I went I think I don't need to write more! It says it all I'll try to forgive them but it would be nice if people were more sincere and dedicated doing their jobs read more

I don't know why there are so many bad reviews I have been coming here for years and have never been hurt by any of the nurses but there has been 1 or 2 rude ladies in the front but they don't last very long and you can't blame the whole office for a few rude people I'm sure the people who complain do bad reviews all the time cause after reading them, it looks like they had a lot of practice read more

Terrible hours. If you work full time it's very difficult to get an appointment. They close at 4. Tried to get an appointment on Saturday at a different location but none were available either read more

Awful rude misinformed people up at the front desk, especially that blond girl with the straggly hair, she needs to be replaced. She seems to get off of being purposely rude to people. Doesn't want to do her job properly as to what all the other Labcorps follow. Also she insisted on my insurance card in order to take the test but yet never asked for my ID, it could have been anyone getting that test done! Doesn't bother to check the most important thing! She should be fired. Apparently, read the other reviews here. I would just save yourself the trouble and go to another LabCorp. These people have serious personality disorders. If I could give them minus stars I would! Worst LabCorp I've dealt with. read more

This facility opens at 8:00 am. **They do not take walk-in pre-employment drug testing patients until 9:00 am, however.** When you register to have the drug testing done through your employer site, it does not mention this fact anywhere. Even when I Googled this LabCorp facility it said nothing about not accepting drug testing patients until 9:00 am. Showed up at 7:45 am and had to wait until 9:15 am to be seen because the lab technicians are busy doing other tests. I requested to be seen earlier multiple times to the receptionist because I had been holding the need to use the restroom for about an hour but was told that I had to continue waiting or use the restroom and stay until I had consumed enough water to have to go again. I understand facilities such as this have policies and but to be so inflexible and disregard people's needs is incredibly rude and sent a clear message that this place doesn't care about patients at all. It's strictly a by-the-book or go elsewhere kind of place. The entire experience was uncomfortable, ridiculous, and unnecessary had they offered a tiny bit of effort and flexibility on their part to a patient who really needed to get the test over with. I spoke to the supervisor about how messed up this policy is for people trying to get a pre-employment urinalysis screening. Others there for the same testing also complained about this stupid policy. It's almost like they enjoy seeing patients squirm in the waiting room while they needlessly have to wait to take their drug tests. Needless to say, I will not be returning to this facility again should I have to take another drug test. read more

They're getting stars for the friendly inviting staff but man it smells so horrible in here! I have to be here for 2 hours and man it smells so horrible. Because they store blood it should smell clean and inviting and it just didn't .. blah read more

Reporting labcorp to BBB and state agencies. Appointment made online for immunocompromised patient- esrliest appointment three weeks wsit! Got confirmation the morning of appnt, drove there. Checked n online- waited 1 hr- email said come up to office. Walked there, sign on door said" closed," ; nearest open office 50 minutes away!!!! read more

I was due for a glucose tolerance test went in today and my over experience was a 4 out of 5. I didn't have an appointment but came at 8:15 there was a small wait to check in. They drew my blood at 8:27, I drank the sugar drink orange flavored thank goodness, then was asked to wait either in my car or inside, to come back five mins before the hour, second blood draw @ 9:29, last blood draw 10:33. I only gave them 4 stars because I walked in to check in the third time at 10:20 & two other ppl same test got taken back before me made me miss the hour mark not by much but they should take ppl in as they check back in mind y'all they were there late to check in. The front desk staff was very organized, nurses that drew the blood were soft handed and quick. read more

I came here 20 minutes before opening and was 3rd in line. Had very good service, the staff members were nice and funny.

I came here Wednesday 24, of July. Half hour before closing approx. 3:30 to get bloodwork done and the phlebotomist was very rude, careless and aggressively shoved the entire needle in at once leaving no part of the needle visible and shook the needle up and down in attempt to remove the blood . I was in excruciating pain and never in my life with all my experience with blood draws have I ever been in so much pain. The removal of needle was horrible pain. My arm has not stop hurting and now almost week later I have a popping discomfort and a burning sensation running down my arm even now I can't hold my arm straight going on 6 days and has not gone away. I am so worried when will this go away. At Urgent Care this moment having it diagnosed because my symptoms are not visible at the surface but only internal arm burning pain and discomfort of the right arm. read more

Don't be fooled by the 3 star rating. This labcorp location is no better than any other in the area. The experience I had at this location actually made me change my insurance so I would never have to deal with another labcorp office again. I would suggest if it's possible to stay away from any labcorp office, quest diagnostic is a much better choice. If your insurance only uses labcorp like mine I am sorry you will have to deal with this disappointment, and frustration when you go in for something as simple as blood work. read more

I have been coming to this lab for hcg tests over the last couple months. First to monitor my pregnancy and then after miscarriage to monitor my hcg levels to make sure they were going back to normal. The staff here are very nice and helpful!! read more

I walked and saw about 80% of their seats filled during 12pm and I thought I would be there more than an hr! Was out maybe 25-30 mins! Girls are very friendly. read more

Super nice staff. Very enjoyable im glad i went to this one. I was in and out in less than 15 mins

The staff is very friendly. My appointment was for routine blood work. My appointment time was 8:45 and I was on the road to go home by 8:50. Can't beat that. I will definitely come here again. Patsy was very friendly and did a good job not making it hurt very much. read more

Parking sucks, but it's much better than the location on Grove and San Bernardino. The receptionist is always nice! Ask for one stick Sabrina, she's awesome!!! read more

I went there to have blood work done, including a fasting glucose test, the Plebothomist, Yolanda was not only very rude, but rough even though I have the easiest veins to locate. She hurt me so bad twice while drawing blood and since I wasn't looking I thought she had stuck me with a second niddle, when asked her what happened she didn't have an answer for me, I brought her up to the receptionist and the other woman sitting next to her, showed them the mark on my arm, and told them what happened, the receptionist thought it was an allergic reaction, which did not make any sense to me, the other woman was very rude did not want to talk to the Plebothomist, and was very dismissive of my concern. Since I had to spend several hours there to have blood drawn 2 more times, I asked for a different person and talked to the other Plebothomists there, told them what had happened, showed them the mark on my arm, they seemed utterly confused and did not have an answer for me. I brought up my complaint to the manager, who assured me would address the issue with their staff. I still don't know what happened, why the mark and the unnecessary roughness. I would never go back to that location, I rather go and sit in the over crowed waiting rooms at the Rancho locations. read more

On Wednesday October 7, 2020 i made a routine lab appointment for my husband "Eugene DeYoung" for October 16, 2020 - 1st available time was 2:00pm Confirmation # 254862798. He arrived 15 minutes early. There was a sign on the door saying they closed at 1pm. He continued waiting in the hallway with a long line behind him. By 2:15pm everyone decided to try the labcorp on Grove. After waiting another 2 hours there... with NO appointment. This is absolutely ridiculous! I even received a reminder email of the appointment on 10/14/20. I tried calling the office. NO answer... even though their website says they ARE open. With all the technology we have.... this is NOT ok. If we were given the heads up via email.... with a change and/or cancellation to the appointment. Our time is valuable too.... obviously, the office has very poor management. read more

Do the air conditioning being broken at The Grove unit I walked into the Upland although the people were extremely nice there had to be 40 people waiting to get their blood taken and then found out that the Rancho Cucamonga unit also had an air condition issue was not a good morning read more

I just left this LabCorp on San Bernardino in Upland. The waiting area is very clean, nice chairs and carpeting. The staff is kind, courteous and patient. The wait (w/out an appt.) was approx. 15 minutes. I highly recommend this facility. BTW, I was also here earlier in the year, same great experience. Well, as far as having blood drawn goes. read more

Was really upset when I went in there today. I asked them if they would make an appointment for me. The girl sitting on the left was so rude she said no I would need to go online . I explained to her that I've lost a lot of my vision , she asked me if I had a computer. I told her no I've never been online and I don't have anyone to help. She said I'm not any different than anyone else. There were three people talking behind the counter, don't understand why someone could not have helped me. In a lab you get a lot of people that are not feeling well. I would rate you guys a zero in your customer service skills. Please be kinder to people and hire people that care about their patient's. And yes I am different than anyone else , I've lost vision that can't be repaired. Glasses won't help as the damage is permanent. The girl was sitting on the left hand side , dark hair. I will never return here. read more

Never have I had a problem here. Always helpful and nice and make sure I know what's being done at all times. They always answer all my questions. The hours work great except around the holidays. They get the faxes quickly and only 1 time out of 3 do I have a long wait. Not to bad especially the location of this office read more

This place is amazing. Fast and friendly. Yes parking is not that great. Way better than the other lab places I've been too. The waiting room would have enough room if each person didn't bring all 12 family members! read more

Worst experience ever. Veronica, the front desk lady is beyond rude. She made me go upstairs to my drs office and get the missing information instead of doing her job. Too bad there isn't a way to effectively complain about her even though my drs office routinely gets complaints about her. On the plus side there was no wait. One star only because it makes me. read more