I've never had a salon cancel on me 90 minutes before my appointment with no reschedule time at the…read moreready. Until now. Needed to have it done by the next day, made the appointment 2 weeks in advance, extremely disappointing.

Phenomenal place with an awesome group of ladies. Definitely…read morerecommend going there the prices are very reasonable

I didn't realize just how amazingly talented these ladies are at doing what they do (blowouts)…read moreuntil I went somewhere else and was let down because I had gotten so used to having a perfect blowout here! They do haircuts and colors and nails too, but I've only had blowouts done here. The one time that I tried a curled/voluminous blowout and my hair fell flat the next day, I just called them and let them know I expected it to last longer, and they redid it for me for free in a sleeker style that worked better for my hair texture. Great customer service right there.

Is there any rating less than this? I went in after…read morenegotiating horrible parking in busy downtown area and no one even acknowledged me for over ten minutes!

I live in another state and spent my summer here in MI. I was desperate for someone to do my color…read moreand hair trim. I have extremely difficult hair so I was concerned about picking someone in the area. My hair colorist/stylist in my home state is so goos and I didn't want to mess up what she has accomplished. Luckily, I chose correctly! JL Styles did an AMAZING job on my difficult hair. I am beyond grateful that I found them and I will definitely return to have them maintain my hair colorist/style while I am in MI for the summers

Jackie does a fantastic job I. Her business as well as cutting hair. I love her. There is nothing…read morenegative about this place.

Everyone's friendly and great, my only qualm is it took longer than I anticipated, but the cut and…read morecolor look great

What can I say besides "The Best Massage I have EVER had!"…read more I was bought a gift card for a massage and pedicure for my birthday, but I already got my feet done. So Hot stone massage it was. I was taken back to my room by my masseuse and was told how the massage was going to go. I got undressed and the massage began! When I tell you, this was the best thing next to a steak sandwich....I know it's not a saying, but it's a thing, trust me, lol! The hot rocks, the hot oil, just the ambiance, it was all amazing! I will definitely be returning when I come back home!

Hmmm. I have mixed feelings about this salon, but I will give them the benefit of the doubt over…read morewhat transpired here once that caused me to never come back. The salon itself is attractive and brightly lit, though very small and cramped, so much so that I didn't note much space between styling stations. Beyond that, I received good service (as did my husband) from my stylist, who I had followed here from a previous salon. The price tag on the services (highlights/trim, regular haircut) was expected, about what I had paid elsewhere, maybe a bit more than the previous salon. However, the vibe was very off, downright chilly, in fact. Something was clearly off each time I stepped foot into the salon (my husband and a friend of mine that got her hair cut there as well both said the same thing), but I couldn't put my finger on it. Tension was most certainly in the air. It was palpable, so intense that you could cut it with a knife and I noticed it every single time I was there (all three visits) and I guess that I shouldn't have been terribly surprised when my stylist called me the day before a hair appointment to tell me that she had been escorted off the property by police and that she had gotten into a heated altercation with the owner(s) and another stylist and therefore wouldn't be able to keep the appointment. She went on to get a job at a nearby salon, but I had to wait it out for two more weeks until she could see me. Wow. Very disappointing, to say the least. At that point, after hearing her side of the story and knowing her for a long time as well, I contacted the owner of the salon and inquired about what happened. I got an entirely different version of events (not unexpected), but also a bit of an attitude, as if how dare I question anything that happened. At the end of the conversation, the owner told me to come on back "if you want to" in a rather huffy tone that implied "don't come back." I probably shouldn't have been surprised by the attitude because I had noticed some tension during each of my salon visits and had also been spoken to in a slightly abrupt manner by said owner before, as well as the other stylist involved in the argument, on a previous occasion. To top it off, the owner did not even bother to apologize to me for the inconvenience and seemed pretty nonplussed by the entire situation. I should add that I was unbelievably inconvenienced by this "recent development" since I needed my hair trimmed and highlighted for a wedding that week. I mentioned this to the owner, who seemed to shrug it off as if it was no big deal. Who's to blame? I'm not sure. It's obvious now that the fault lies somewhere firmly rooted in the middle, but the experience was enough to sour me against this place for good, even though I've since cut ties with that longtime stylist. With that said, I'll give them the benefit of the doubt and an extra star because the service that I did receive was still good at the time, although the odd vibe, less than courteous manner of other employees (and the owner) and the events that unfolded later really made this an extremely unpleasant experience.

LOVE,LOVE,LOVE Viva Grand Salon. All of the staff is so friendly and makes you feel special. BILLY…read moreis the BEST. I have been going to him for years and will never go anywhere else. He has done highlights and lowlights (which I love) and now I am sporting a darker color :) My hair use to be frizzy and hard to manage but now it is smooth and soft with him using the Keratin Smoothing treatment, it is AMAZING. My sister now drives from Ohio to get her hair done by him because of how wonderful her hair looks only after seeing him. You will get compliments from perfect strangers about your hair! When I walk out the door from this salon, I always have a "pep in my step" and want to go show off my hair :)

As a college student, do not go here. I got a haircut here that was meant to just be removing split…read moreends, I've never had a problem here until this. Over three inches were taken off and the stylist didn't blend anything, giving me extremely choppy uneven hair. The receptionist said they would refund me, but after three days they decided they were not going to do that, whilst insinuating I was not telling the truth about the haircut. I offered to send them pictures, they declined. 65$ haircut not including tip, and now I will have to pay even more money somewhere else to fix it. Mind you they did offer to let the same stylist try to fix my hair, but after being originally told I would get a refund, and then told they never said such a thing, I decided not to trust them with any more of my time and

Avery is fantastic, a miracle worker! I had a highlight done and it turned out beautifully. The…read moresalon is clean and the staff is friendly.

Another great experience at this Dry Bar! Amy was fantastic and did exactly what I wanted! Highly…read morerecommend!

I am a regular at Drybar Birmingham and I've been going there consistently for about 4 to 5 years…read more I do, however, stop into this location in Ann Arbor a few times a year as well. This location is much larger than the one in Birmingham. As far as hair goes, it can be very hit or miss. I've had amazing blowout that have lasted days and I've had other blowout that it doesn't even look like I did anything to my hair. The customer service has always been absolutely amazing and the shop manager has always try to make everything right. If you are here for a photo shoot for an important event, I would recommend requesting a senior stylist. Overall, I'm fairly happy with another Drybar location in the area! The managers at both Drybar locations and the district manager have always been amazing.

Let me start with location. This place is located in a small room inside the bowels of a fitness…read morecenter, not far from the men's locker room. On the website a men's haircut is listed at $28. That seemed reasonable assuming they had talented and capable stylists. In fact, Grand River Barber Co, a local competitor, has several incredibly talented barbers that charge $28 because of demand. I got a basic men's cut, expecting to be charged $28, and they charged me $49. That's a 75% increase! After getting taken advantage of, I emailed the owner, only to be insulted and told I should have expected to pay that much. This place takes advantage of their customers.

My Honest Opinion Initially I gave heat salon 3/5 stars. It…read moreis a small salon, previously a blow dry bar, attached to my health club, very convenient for me. However, the owner told me that if I did not give a better rating that she would not do my hair. So I raised the rating, but I ALWAYS felt guilty for lying to soothe her ego and for my ease. Is Heat a 5/5 salon like David Mallett of New York? Absolutely not. As far as the local Lansing area goes? I would say Douglas J would get my best vote. Heat Salon is convenient for members at The M.A.C., not up-to-date on its website and pretty good. I would give it a 3/5, but being coerced by a hairdresser is so weird, I've got to drop it down a half a point 2.5/5