My mother lived at Hawthorne Place for 2 years at the end of her life, until the fall of 2011. As…read morehard as it was to see her in a facility, I could not have dreamed of better care. Holly, the owner/administrator, was highly involved at every level, and her team of caregivers was top-notch. I felt valued as a family and I knew that my mother was a treasured member of their resident population.

From the owner: We provide care to those that require supervision with activities of daily living, including those…read morewith dementia & mental health and hospice care.

I was extremely disappointed with Providence Sound Homecare services to my dying spouse. They took…read moretwo days to get us a commode, while my dying wife had to make her painful way to the bathroom one step at a time. The nurses were fine but all the staff turned over in the short (10-day) period I was there. The social worker provided almost nothing but one phone number. The chaplain staff were pretty good listeners but it was difficult to get the same one twice to talk to, and they dropped me pretty quick after my wife passed. Worst of all, my wife died on a Saturday morning at 3 AM. I have NEVER YET received a phone call initiated by them checking in on how I am doing, and it's 3 days later. I had to advocate for any kind of help I got, and over the weekend, I was completely abandoned and left to my own devices after my wife's passing. No one seemed to care or be concerned about how I was feeling or what my needs were in the wake of per passing. I still have the equipment they loaned and of course have not received one phone call to let me know when someone's coming to pick it up. I was promised a call from a grief counselor yesterday but so far no call from anyone. Don't use these people. Despite a couple of individuals who rose above, overall they sucked big time. Any other service provider has to be better than this. They failed in every way to provide what was promised. Don't know why they are saying I'm from San Francisco. I live in Olympia, WA

I'm giving Providence one star because a lower rating is not available. Our GP doctor submitted an…read moreurgent Hospice request for my dying wife 2 days ago and, today, the date and time they replied we'd see one of their workers... crickets. Numerous calls to their local Olympia and promised call-backs produced more crickets. After being dropped on hold three times and NEVER getting a promised return call, we tried the alternative local provider who promises a visit in two days... probably too late. My sorrows have turned to fury. Perhaps they deal with death and loss every day, but this is the first time I've ever had to watch my wife and best friend of over 60 years die in her chair. Unsat doesn't do them justice.

My wife was recently at the Heart of Joy in Olympia…read more I highly recommend this Adult Family Home. The facility is a newly modified large home with a very open floor plan. The owners are a husband and wife team. The wife is an RN and the husband is a great Chef. Great combination for great care. They provide all forms of nursing care including palliative and hospice. Each room has a bed with an air-top mattress, cable TV, and individual AC. The AC allows each room temperature to be individually controlled for the best comfort. There are wireless controls to allow you to request assistance. The nursing staff provides almost instant response to patient needs.

Over the past 4 years, my elderly parent has utilized services from Andelcare on numerous occasions…read morefor various reasons ranging from helping after major surgery to having someone help with everday needs when we were out of town. Over the years, Andelcare has always been accommodating of our requests and needs, and the service providers are caring and truly helpful. I have personally seen and witnessed caretakers from other companies working with some of my parents neighbors, and I have to say we would only employ Andelcare caretakers!

One star reluctantly. I was told when I hired the aide that they could administer meds if provided…read morea single dose. When the aide arrived and I instructed her on the time and doses, she said she could not administer them, which is one of the main reasons she was hired. The aide was also not able to move my husband on her own, which was the other main reason she was hired. Additionally, when I came to relieve her at the end of her eight hour shift, I found my husband in a urine soaked diaper. The frosting on the cake was when I received a bill for the "services" I received, which was covered by Hospice. It took me talking to three people in order to get to a person who knew what an invoice actually was and to resolve the problem. I would think twice about hiring an aide from this company as the care was seriously lacking and the basic business proclivity left a lot to be desired.

We found ourselves in a very urgent situation needing end of life care for my dad's girlfriend…read more Deborah answered my call on Thanksgiving and answered all of my questions! The day of scheduled move in became chaotic for me - medication pickups that were not available, etc. Deborah came to the rescue and had the chaos resolved - the weight that was lifted from me was immeasurable. I was able to focus my attention on my dad and his girlfriend, who passed that day before we were able to move her to Haven. I can not give enough positive feedback about Deborah's willingness to help us navigate a very difficult process and the extraordinary care and compassion she had for my family.

My dad is a resident at Haven in Allyn. It is the third…read morememory care facility he has been in due to difficult behaviors he has with his dementia. The staff has done an amazing job at working with him and his challenges and he is doing better now than anytime in the previous 2+ years. They have very friendly and capable employees that engage the residents with love and compassion. It is by far the best facility that my dad has been at and his behavioral problems have not been as severe as they were at the other memory care facilities due to diligence and hard work by the staff. Thank you Haven in Allyn. You're doing a great job!