Exceptional service, personalized care, and quick communication. Bronson Lee, in particular, takes…read morematters into his own hands and truly cares about the customer. Located in a different state, I purchased a pair of shoes from their e-commerce site. There were some issues with the shipping, and Bronson & Jenna ensured that these issues were resolved. They did this without me even asking. I will only be buying running shoes from this company moving forward.

PR Running is a great running store in the heart of Vienna. They have a wide selection of shoes to…read moretry on, amongst other running clothes and gear, and they also offer a Volumental foot scanner to accurately measure your shoe size. I would definitely recommend visiting if you're looking to get new walking/running shoes!

Overall good staff at this Vuori store in Tysons but one female staff during our visit on Sunday…read morenight (11/3) was not as helpful or appeared aloof is best way I can describe it. I asked for a size or question, answer was lukewarm... then she walked away. So my sis & I helped each other and also got a little help with a different size pr inventory from the staff in the dressing area section, why I still give 3... Yet products are great and will sell itself.I like the material and ease of wear of the yoga pants and hiking/travel pants I got. In fact, i used to buy Vuori at Nordstrom but better selection at this new boutique shop and thought of a more focused shopping... Pricey but worth it! Allows your body to breath and comfortable movements. I prefer it just slightly better than Lululemon or comparably with Alo! Probably will buy online more than in person...my total was $351 and my sister about $300 as well. Hope the sales staff remembers her reason for being there because she did put a bad face to this brand!

Just newly opened and one of my favorite go-to clothing lines. Located on the 2nd floor of Tysons…read moreMall across from Madewell and Under Armour in the vicinity of Macy's Department store. The brand has a great fit and look for a casual night out and sturdy enough to go through an intense workout. There's an even split of men's and women's clothing. Everyone here is knowledgeable, friendly, and eager to assist. Enjoy!

PJ'S was awesome! I have to admit that I'm usually guilty of buying all of our sporting equipment…read moreonline, only because it's convenient. But my daughter needed new soccer cleats because her feet have been hurting, as well as some shorts that are part of her club's soccer uniform. PJ'S carries the shorts so we made a trip over there. The staff was all SO helpful! They went above and beyond to help my shy daughter with her cleats. First they suggested that for her foot pain, we may not need to spend money on new cleats after all- they thought she would find relief from a somewhat inexpensive pair of heel cups. It was so nice of them to be so honest when I was ready with my wallet open! . I decided to buy the heel cups and new cleats because her cleats are a little old. She had trouble finding some that fit and they must have brought her 20 pairs to try on, to make sure she found some that fit comfortably and perfectly. They were so kind and so patient! It looks like there won't be anymore online soccer purchases for me. We'll be back, PJ's!

I am a 'buy online' first guy but I have bought shin guards and cleats for my kid here because the…read moreprices were actually slightly less than Amazon and Dick's for the same item. On top of that, they are next to the Trader Joe's and Whole Foods I always go to, they have my kids' club team gear, and the guys who worked there actually recommended AGAINST buying a more expensive cleat for my kid based on her age and playing level.

As a long time customer of Orvis, it's disappointing to see how poor the quality has become. I…read morerecently purchased two pairs of ultralight swim trunks. When they arrived I discovered they no longer have mesh liners. No one make s swim trunks without a liner other than Orvis. Worse, when purchasing poor quality of defective clothing, Orvis makes the customer pay the return postage.

What a wonderful shopping experience here with my husband today! Neither of us had ever been to an…read moreOrvis before. I have been on the hunt for a nice coat my husband will actually wear for years and spotted some online I wanted him to try on. The service was exceptional - Lyle and George treated us like long time customers, family even, and were extremely friendly, knowledgeable, and generous. It is clear how high the quality of their products is and we found many things we loved. You can even bring your dogs with you when you shop there!! We will definitely be back for more (don't let me buy too many jackets, Lyle!). Thank you for the great first time experience :)

The employees here are super friendly - every single one!…read more It was an absolute great bike buying experience and encouraging for a beginner cyclist. Each question was answered - how different water bottle brackets allow the bottle to slide out different ways, sealant, hidden air tag holders, a front bag that has a strap to be a purse - there was absolutely no pressure to buy it truly was just informative. They texted when the bike was ready and helped load it into the car. I would happily return to this store.

I have a 20-year-old bike that I haven't ridden in a while. When I turned 40, I rode this bike 40…read moremiles to celebrate my number of years alive and continued that until I was 47. With my 56th birthday approaching, I wanted to bring that tradition back. However, my bike was not in good shape. The repair shop went above and beyond to clean my bike, replace broken parts, and restore it to its former glory. Yesterday, I rode 56 miles from Vienna to Purcellville and back. I truly appreciate the staff for helping me bring back this tradition and reminding me how much I love riding the trail! Thank you so much!

I've been considering custom orthotics for quite some time; however, due to ridiculous mark-ups…read more($300-500), thousands of mixed reviews, as well as a ton of unanswered questions, I decided to check out Road Runner Sports, mainly due to a friend's recommendation. After the fit finder evaluation / thorough consultation (with Ria), I decided to mold a pair of $99 R-GEAR custom insoles (supreme arch support, maximum shock absorption), test them out (in-store), and bring them home. My FSA card didn't work at the register. Instead, I paid with my CC and submitted for reimbursement, which I received a couple days later. 90-DAY PERFECT FIT PROMISE - you get 90 days to give 'em a test run!

Apparently when you make a purchase at this store they capture your credit card number and enroll…read moreyou in the purchasing program. Then a year later they hit your credit card with a $49.99 charge. Who would pay $49.99 annual membership to a shoe store?

Alexia at the cash wrap was extremely helpful. She went out of her way to find someone to help me…read moreto find a pair of shoes. I appreciate led her service. Thank you.

It was a Nordstrom kind of day... lots of great deals and shopping for the holidays! Found some…read morebeautiful soft comforting blankets, soft PJs and some baby clothes for gifts. There are a lot of great gift items here. Upon checking out, the cashier was so very kind, I wish I wrote her name down. Happy shopping!

REI in VA was awesome, Yes it looks like the same as everywhere else but must be the way REI hires…read morethe people. Joe was great, he measured my foot and gave me a lesson on shoe materials and I enjoyed the expertise he had in comparison to the other shoes. I was looking for a running shoe that was water resistant, we compared ON and Salomon. Eventually went with his recommendation with Salomon. The shoe prices are great only with REI membership which gives you a discount. I enjoy shopping at REI.

Came a couple of times for shoes. Tried on a pair, needed a larger size, and waited....and…read morewaited...and waited...and left. With 5 customers and 3 associates it should have been possible to get that box out of their storage. Total waste of time.

Love TJ Maxx for their name brands, prices & selection. What more could a girl want, lol. I was on…read morea search for a bday gift for my 8 year old neighbor. Like most others, this location is no different. The store is very clean, including their bathrooms (huge +), and the staff is friendly. The gentleman that checked me out was super nice & helpful. I did not find something that struck me for her gift but I did score a nice shirt for my son on clearance, as well as Sun Bum lip baum (a surfers brand that is cruelty free & has SPF) for 1/2 the price! SCORE! I also saw the exact same Gaiam roller for 1/2 the price I paid for it on Amazon! If you don't mind looking, you will find things that you would buy at big name stores for half the price here.

I have never seen bathrooms so dirty in my life, it was so disgusting that there was no way to use…read moreany of them. This is a tjmaxx in one of the best areas in VA, I am really disgusted of the whole place after seeing this.

DICK's has been around since the late '40s, and they carry a great selection of apparel, shoes,…read moreaccessories, and outdoor items. We stopped by this Fair Oaks location to look for shoes, and we were impressed that they had a larger collection and also different styles of specific brands, compared to department and specialty shoe stores. It seems as every DICK's carry different styles, so be sure to check a few locations out. The staff here were friendly and sweet, and they had a great system of looking up the shoe and delivering them to you to try them out. There could be more seating area, as it was super limited, and there are various cashier points around the store for an easier checkout. Located at Fair Oaks, there's ample parking in the mall lot. +great selection of shoes and apparel +friendly service +located at Fair Oaks +plenty of parking in mall lot

Buy your item from their website NEVER BUY FROM Dick's. A store is only as good as its customer…read moreservice, and its entire success depends on the loyalty of its customers. For years, my family, friends, and I have been fiercely loyal to Dick's Sporting Goods. Whenever it came to sports items or fishing gear, I never even bothered checking other websites or competitors; I always went straight to Dick's and proudly recommended them to everyone. That loyalty ends today. Last night, I went to return a pair of shoes. Yes, it was past the 90-day window, but the shoes were completely unworn with the tags still attached. Any reputable store would, at the very least, offer store credit as a gesture of goodwill. Instead, Dick's policy is to buy it back at the lowest possible selling price, which feels like a complete rip-off and a scam to steal customers' money. To make matters worse, the store manager's behavior was incredibly rude, dismissive, and utterly unprofessional. Shocked by this treatment, I called their Customer Service line, expecting them to de-escalate the situation or at least apologize for the manager's misbehavior. Instead, the representative was completely useless. They didn't even care to ask which specific store location this happened at, offered zero help, and didn't even bother to apologize. This is, hands down, the absolute worst customer service experience I have ever had in my entire life in the United States. The silver lining? I also bought two pairs of shoes directly from the brand "On" last night. Due to this awful experience, I am returning the shoes I bought at Dick's, and I contacted "On's" customer service instead. "On" handled my situation beautifully, professionally, and resolved my issue with ease. My advice to everyone: If you want to buy sports gear, go directly to the brand's own website or store. Dick's doesn't give you any special discounts, their return policy for unworn items is a joke, and they treat loyal customers like garbage. I will never step foot in a Dick's Sporting Goods store again, and they have permanently lost my business.