Service was a first-time, deep cleaning. Team was friendly, efficient and did a great job.read more

Please be careful. I used this service once and had a terrible experience all around. Tracey…read moreseemed nice enough when I was booking my first appointment with NLZ but I was seriously mistaken about her and this business. First of all I was given a price quote after I filled out a questionnaire about my cleaning needs and texted photos of my house to Tracey. I was required to prepay the quoted price before the cleaners arrived which seemed a bit odd but whatever. It was all downhill from there. Sorry in advance for the long review but please learn from my mistake. Here's some details of my terrible experience with NLZ: * My 2 cleaning people arrived 40 minutes late for the 3 hours of cleaning I prepaid for. They were rude and acted like they didn't understand a word I was saying and just kept talking to each other in Spanish ( unfortunately I don't speak Spanish at all). They blew off my requests and were very obviously rushing and doing an awful job. * I callec Tracey at NLZ within 30 minutes of their arrival to say that I wasn't happy with the cleaning people at all. I texted her a picture of my "mopped" floor which was just wet and dirty and asked to have the job rescheduled. * Tracey suddenly become nasty and refused to cancel and reschedule the job I had already paid approximately $300.00. She claimed that she sent me excellent cleaning people and then we got "cut off". I tried calling back several times but got voice-mail. * The cleaning people were paid for 3 hours but after 2 hours of poor work one of the cleaning people was able to tell me in English that she's allergic to cats and had to leave early because of her allergies. I was completely upfront with Tracey about having a cat before the service was booked and even wrote it on the form I filled out before my appointment. * I took pictures of the poor cleaning job ( floors were soaking wet and not clean, crumbs under the microwave, bathroom mirror not wiped down and more) and emailed NLZ about my bad experience. * My complaint was never acknowledged and the next time I heard from NLZ was the following week when they charged a follow up cleaning service to my credit card without my authorization. Tracey answered my call to explain that when I filled out the online form I stated that I was interested in weekly cleaning and was booked for the following week because I stated in "the contract" that I wanted weekly help. It was an outright rip off and I had to get my bank involved because NLZ wouldn't refund me for the cleaning job I didn't want or receive.Their claim was that I ignored the email about my follow up visit and didn't cancel in advance so they weren't obligated to refund me. * Luckily my bank reversed the charges but I had to get a new debit card because of the unauthorized use and would never recommend NLZ to anyone.

Denise did a great job cleaning our large 2BR/1BA apartment. We requested a general cleaning of all…read morefloors and surfaces of the apartment. She took approximately 4 hours to finish, which was good time. I definitely recommend her!

This company performed a move out cleaning which included removing items to be dumped and the…read moreapartment to be cleaned. They did a good job. Nikera was very pleasant. I found this company on Home Advisor in which Nikera provided a very quick response to my request. The only reason I did not give five stars is because she did not call to confirm the appointments as she stated she would. I think that is important; however I definitely recommend this company and would work with them again.

Booked Ahlai through handy and she truly went above and beyond! First of all- she was extremely…read morepunctual and kept us posted when she was on her way. When she got to us, she was extremely personable and really listened to what we wanted cleaned. We got home to a spotless apartment that was expertly cleaned. We could tell she really took her time and cleaned every last corner! Thank you Ahlai for making our place spotless! :)

Sally and her team are AMAZING. Our house was truly spotless after just two hours. They were super…read morereceptive to us asking for cleaning under the bed and under our rug. I was ridiculously happy, and their pricing is so beyond reasonable. I'll be calling them anytime I need my house to be ultra clean!! Thank you Sally!

Cleaned 1 bathroom that was neglected by tenants for several months. They did a great job, had…read moreslight scheduling issues - they were running 30-60 min behind, but we were able to get them in at the new time. Pricing is a little bit high, I was ok with the price because the bathroom was in bad shape, but they quoted me the same price for monthly maintenance which I felt was too high.

Jessica has been cleaning our home for over 5 years and consistently impresses is with her…read moreunwavering commitment to thoroughness and punctuality. She has never cancel or been late to a cleaning. Her attention to detail is nothing short of remarkable - every nook and cranny receives meticulous care, leaving our home spotless. I can trust that she won't cut corners, ensuring a thorough and deep clean with each visit. Equally noteworthy is their punctuality. Jessica values my time as much as her own, and it's evident in their consistent on-time arrivals. This reliability adds a level of convenience and professionalism that sets her apart. The peace of mind that comes with knowing she will be there when scheduled, ready to deliver an impeccably thorough cleaning, makes Jessica an exceptional choice for anyone seeking top-notch service.

I decided to give them a try given that a friend of mine had good reviews. I asked for the person…read morethat she used and she did a very subpar job. Soap debris was left under the soap dishes, bathroom scale was left dusty, bathroom did not look like anything was done to it other than the tub. The same for the kitchen. She did do a good job cleaning the windows. The company offered me a discount to use them again and I said ok I will try another person. I received an email 4 days prior to my appointment and then a day prior to my appointment but then on the day no one showed up. When I called, I was told that there was a mix up in the schedule. I will not attempt to use Checklist maids again. The customer service was very nice and helpful but I was very unimpressed with the cleaning service.

Precious was awesome! Very personable, conscientious, and thorough in manner and productivity…read more Hoping to have the opportunity to use the service again and experience the professionalism!

Sara has been cleaning our home in West Orange. She always arrives on time and is absolutely…read moremeticulous. She and her associates are all very good and attentive.

Sara has been cleaning my home for years. The bathrooms and kitchen sparkle when she's done…read more I've hired several house cleaners over the years who are very fast and don't clean well. She spends the time to actually clean. I would highly recommend. The icing on the cake is that she's a kind, good person and easy to have around.