You know that feeling that your dentist isn't giving you a straightforward answer or clear…read moretreatment plan? The feeling that your dental care is spinning out of control and it's too overwhelming to figure out how to change things? I was having that experience all over northern VA, and then I decided to trust reviewers and cast a wider net. I read the heartfelt appreciation from Dr. To's patients and decided to travel from Alexandria to Chantilly to improve my health care circumstances. That was one of the best health care decisions I have ever made! Dr. To is a consummate professional and exercises impeccable judgment. Also, he is a talented and experienced dentist with outstanding technique and precision. I have referred half-a-dozen friends and family to Chantilly Family dentistry, and they all come away with the same experience. They are shocked at how quickly all their concerns were addressed and how reasonable and sensible the path forward sounded as described by Dr. To. The staff are very friendly and attentive and the office is bright and attractive. A lot of TLC has been invested in building this practice and anyone who chooses to visit will likely come away feeling that they've never before had better dental care.

It's so hard to find a good dentist, but I found mine. Dr. To is truly one of the best…read more His dental office is welcoming, clean, and incredibly organized, but what really make this place special is the level of care. Dr. To is patient, gentle, and extremely thorough. He takes the time to explain everything, checks in often to make sure you are comfortable, and genuinely. cares about your dental health. The staff is just as wonderful--friendly, efficient, and always professional. Appointments run smoothly, scheduling is easy and I never feel rushed. Dr. To and his team are exceptional :)

Update- I have seen service level go down significantly to the point where they just want to upsell…read morestuff. Once you say no they are not that warm/welcoming anymore. Stay true to your brand and customers will flock back to your office- treat them with respect regardless of how much revenue you get from them.

Used to be good, has gone downhill in recent years. Communication challenges. I've also overheard…read moreemployees making fun of patient's teeth.

Dr. Koneru is fantastic. If you're a little nervous about the dentist or worry about being judged…read moreor anything, this is the place for you. After my cleaning, She reviewed a couple of further treatment options, had her staff check with my insurance (Delta Dental) to see how much I still had to spend this calendar year, gave me a print out of my different possibilities, etc. Not just great dentistry, great customer service. If you need a new dentist in the Loop, this is your place.

WORST CUSTOMER SERVICE IN MY LIFE! Hard to get in contact with anyone to schedule an appointment…read moreand constantly had to leave voice mails. It would take an average of 2 days to get a phone call back and they would only call back one time and leave one voice message. I played phone tag with them for over a week and still had no luck getting in touch with anyone. The woman that called me back had the nerve to say I never called them back when my cell phone says I called over 5 times. I had my appointment cancelled after moving my schedule around and booking it weeks in advance. No one apologized or tried to accommodate me when it was their mistake. They sounded like they could care less if I could come in or not. I will NEVER be going back to this place ever again. THANKS FOR WASTING MY TIME & MONEY!

Very poor service. running big scam. I found front desk gives estimate without consulting doctor…read more Dentist also charged for bone grafting Dental code D7953 a bone replacement graft for ridge preservation and Dental code D7956 represents "guided tissue regeneration, edentulous area - resorbable barrier, per site Also Gave me same charge for molar. Per another dentist molar removal does not require above two procedures for molars as no implants needed. Dentist surgery was unclean-. Surgeon performed above two procedure in 3 minutes charged me $300+360=660

I made it very clear that I only wanted a simple cleaning that my insurance covers 100% twice a…read moreyear. I confirmed this multiple times, including at the appointment. I stated that I would not agree to anything that required out-of-pocket payment and that I only wanted what was covered under my annual check-up. When they suggested taking X-rays, my husband declined and said he only wanted the cleaning. She told to my husband the X-rays would be fully covered by our insurance and that we would not have to pay anything. However, after I was seated in the dental chair, a coordinator came in and said the total treatment cost would be over $2,000 and that I would need to pay $350. I clearly repeated that both my husband and I only wanted the simple cleaning covered by insurance. They acknowledged this, and we both received only the simple cleaning that day. Two weeks later, the office billed my husband $948 for services not covered by insurance--specifically the X-rays the staffs had told us were fully covered. The office also charged me $88 for "oral hygiene instruction." Instruction? During the visit, the dentist asked when my last cleaning was, and I said four months ago. She mentioned inflammation but didn't identify a cause. I told that I have diabetes and would follow up with my primary care doctor, but that for that day I only wanted the simple cleaning covered by my annual check-up. I believe this billing situation is extremely dishonest. I clearly stated multiple times--when making the appointment, during the visit, to the dentist, and to the coordinator--that I only wanted procedures fully covered by insurance. Yet I still received these charges. I would like to ask: if a dental office says X-rays are fully covered and proceeds with them, but later claims they are not covered, is the patient really responsible for paying the full amount? I also want to know if anyone else has experienced something similar with this dental office.

I leave this review because they have a very aggressive approach to dentistry. When I went there…read morefirst time, they told me I needed to get deep cleaning done regularly, and that I had 4 cavities. They take picture of my teeth and showed where the cavities were. I went back to my old dentist and no mention of cavities. It's been several years and I have zero cavities and no need for deep cleaning. Im glad I never did any work on "cavities" that this practice mentioned. I highly recommend that you read Dr Ellie Phillip's complete dental care system - find it on YouTube. You can reverse gum receding and reverse cavity.

I loved this place UNTIL the doctor started harassing me per visit about my wisdom teeth when I…read moretold her numerous times they can't be removed. I got tired of the constant nagging so I took my business elsewhere. They are nice people though.

Amazing and awesome!! I'm from out of town and Dr.Kim was able to see me in such short notice. One…read moreof my fillings came out at night and I needed to be seen quickly. She was swift, courteous, and patient. Too bad she's not in my town or I would switch! She even got my bite pretty quickly. Thank you Dr.Kim!

Nothing but high accolades for Dr.Kim and her teammates at Pinebrook dentistry…read more I've had a privilege to be under Dr.Kim's care while undergoing Invisalign treatment from March to August 2019. I truly appreciate Dr.Kim's attention to detail, professionalism and flexibility that produced a fantastic Invisalign result. For those looking for fantastic dental/orthodontic care, I wholeheartedly recommend Dr.Kim and her team at Pinebrook Dentistry to be your #1 choice!

Omg!!!! Tried to make an appointment with a dentist and some rude Indian recipients could not…read moreanswer my questions clearly "sounded like he needs to take ESL class or get a job somewhere els". Even If you look at there web site none of the dentist name is listed and they don't realize how important it is for new patients to know the background of the dentist or if there has been any complains through state board of dentistry. As a healthcare professional at least I know patients rights.

I was excited as this is down the street from my office, however the visit was an ordeal. Dr…read more Ferdowsi was courteous and seemed through enough, however the dental hygienist was the worst I have ever had. I had to ask her twice to make sure she cleaned all my teeth, she kept missing my molars, and I found it odd I had to hold the suction straw myself. It seemed Dr. Ferdowsi was wary of this as before the hygienist started she repeatedly told her she needed to make sure she did a good job. I would have loved to have a great practice that is convenient, however the search will continue.

Myself and another person went here for a cleaning and were both told we had large amounts of…read morecavities (like 10 that cropped up since our last cleaning with another dentist 6 months before that). Shocked, and a bit naive, we let him do some of the fillings. Later, another dentist we asked for a 2nd opinion completely disagreed with this dentist's assessment that we had all those cavities, except for one that might have been needed. Whether on accident or on purpose, both of us were billed way more than what the dentist was allowed to bill us (according to his contract with our dental insurance co.) We found out we were overcharged when the insurance company sent us a summary saying how much they paid and how much we should've been charged by the dentist. After showing their office the insurance company's letter, they agreed to refund us the money they overcharged us. The office was not particularly clean; there was dust on the dental equipment. All the receptionists seemed new and very overwhelmed/flustered.

despite me pleading with them about my 4 year old daughter being in pain and needing an…read moreappointment, they were unwilling to schedule her for an appointment due to her being a new patient.

My family and I have been seeing Dr. Christine for more than a decade now. She's always thorough…read morewith her treatment and good at explaining things. She is personable and warm. When we see her, it feels like being around family. She is also kind, honest, and a conservative dentist. I would highly recommend her and her husband, Dr. Don, who is also an awesome dentist! The practice have a nice waiting area and the whole staff are pleasant. But from all the dental assistants I had encountered over the years (who polished and flossed my teeth), one in particular stands out! Shout out to Zahar! (I hope I spelled your name correctly). She was the one who assisted Dr. Christine this afternoon. Her hands weren't heavy at all! She's gentle and actually took her time to do her job properly unlike some of the previous DA's I had encountered. They seemed to be always rushing! The upper metal part of the prophy handpiece where the prophy angle cup attaches to either hits several of my lower teeth or my lower lip. So kudos to you, kid! Merci! And last but not least, we also love their wonderful hygienist, Nikoln Dela Paz!

Superb service and attention to detail!!! I broke a front tooth over the weekend prior to going on…read morevacation. Dr. Nik and his great staff squeezed me into his already full Monday schedule and expertly crafted a crown the same day. I highly recommend Dr. Nik for all family dental needs.

100% recommend. Great admin and clinical staff. Dr Nik is great and always very attentive to my…read moreneeds.